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FieldPulse vs Housecall Pro
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.6 / 5
4.6 / 5
Value for Money
4.7 / 5
4.6 / 5
Customer Support
4.7 / 5
4.7 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
November 6, 2024
November 21, 2024
Pros/Cons
Pros
- I liked the fact that [sensitive content hidden] my Customer Success Specialist, is so very kind and helpful. Whenever you need her she is right there to answer all of my question.
- Furthermore they have a much better pricing point compared to some of the systems. All in all FieldPulse is great it is going to get better and my company will be able to grow by using Fieldpuse.
- They can answer every question. The ease of use is amazing considering how high quality and use it is.
Cons
- It is difficult to see at a glance what the schedule is for multiple techs. The second biggest complaint is how slow it can be.
- The system is not a customizable as I would prefer and there seems to be a steady stream of bugs which don't hamper function but are a bit of an annoyance.
- Maybe have the ability to drag and drop info on screens.
Pros
- I love that the software sends notifications to our customers. This has been so helpful in keeping our customers updated and confident in our services.
- Their customer service is great, there is always someone willing to help me when I get in a jam and need help quickly. The software is easy to use and learn.
- So far I love how easy it has been to use and the support is absolutely amazing. Its so nice to know when I am out in the field I can manage everything from my app.
Cons
- Has to be close to the worst interfaces for a company just because of the lack of customer support.
- Users on Facebook complained the software lags and cannot find customers in database for 5 minutes because of the the large number of customers in their system.
- Decision killer was the inability for expense tracking. This was a no go and I terminated the trial.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
