--- title: "FieldServio Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FieldServio. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FieldServio is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/fieldservio-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [FieldServio](https://www.softwareadvice.com/field-service/fieldservio-profile/) / FieldServio Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/fieldservio-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/fieldservio-profile/alternatives/) # FieldServio User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 32 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 19 reviews (59%) - 4 stars: 11 reviews (34%) - 3 stars: 2 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The most beneficial parts of the system are that it is intuitive, provides an all inclusive system to support Ops, Finance, and Management needs to be able to grow the business effectively, and FieldServio's willingness to develop new solutions to make processes faster and more efficient for the business. - Due to the real time communications from the field, we also have more work captured that allows us to better handle our billing and customer service requests. - I helped pull all the data for the conversion and their team provided all the tools we needed while answering questions along the way. When we first went live, their support team was there to answer any questions we had. ## FieldServio customer reviews Showing reviews 1-25 of 32 (page 1). ### Growing together with FieldServio - Overall rating: 5/5 - Reviewer: Janet K. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using FieldServio for over 4 years. This system is a great fit for our business model and is very simple to teach to others. The support team is responsive and helpful, and we find the invoice and reporting views to be particularly valuable features #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros FieldServio demonstrates a remarkable degree of flexibility, seamlessly adjusting its functionality to align with our specific service requirements. #### Cons Tech tablet response and changes or even part sign off's are still a little on the slow side for responses. Invoice Prep side (before becoming in invoice) still has some issues with making partial invoices. #### Reasons for switching to FieldServio It was not very user friendly nor was it compatible to our business needs. --- ### Great Service is Key - Overall rating: 4/5 - Reviewer: Diane W. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Field Servio team is easy to work with and very respectful. I have dealt with my share of IT people that talk down to you but this team is always polite and patient. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros When we have a question or problem, the response time is phenomenal! They listen to how we use the system and consider our input when making updates to the software. #### Cons The controls, ability to enable/disable particular functions. For example, being able to close customer billing without closing accounts payable would be valuable. Also, the ability to review and set our own security/tasks would add a lot of value. #### Reasons for switching to FieldServio To have one software that operated everything from sales to service/rentals to accounting. #### Vendor response Hey Diane! Thanks for the review. We're glad that you've experienced great service from our team. Thank you also with the feedback for around controls. We'll pass this along to our development team! Replied September 2022 --- ### Review - Overall rating: 3/5 - Reviewer: Don P. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros the full integration of the software is a good aspect of the product. #### Cons Inability to import/batch items across the entire platform. #### Vendor response Hey Don! Thanks for the feedback. We're happy that you like the full integration of the software. Please feel free to contact our support team again to discuss some of your other concerns. I know they've been working with you closely over the last few months to address some of your development, training, and workflow concerns. We'll be in touch again shortly! Replied September 2022 --- ### Complete Field Service Management software - Overall rating: 5/5 - Reviewer: Robert S. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We run our entire business with Fieldservio and feel that it makes us more efficient that our competitors. The support staff is very helpful and responsive anytime there is a need we have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system was built for the service industry and allows our company to transparently manage all aspects of our business in Sales(CRM), Rentals, Service, Parts, and Accounting. It is a very complete solution that allows for you to customize to your needs! #### Cons There could be a easier customer interface to build our own custom reports #### Vendor response Thanks for the feedback Robert! We're excited that you find FieldServio a complete solution for your entire business. Thank you also for the feedback on customer reports. Our development team will continue to improve this functionality. Don't hesitate to reach out to us for any ideas or requirements that your team has. Replied September 2022 --- ### Air Centers of Florida - Overall rating: 5/5 - Reviewer: William C. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Outstanding its changed our business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use And functionality. Great program #### Cons Contract module needs more functionality And functionality #### Reasons for choosing FieldServio Recommended by others #### Reasons for switching to FieldServio Outdated #### Vendor response Hey William! Thanks for the feedback. We're happy that you find FieldServio easy to use. Thank you for the feedback around Contracts as well. We're continuing to build out this functionality and your business insight will continue to be very important in making sure that we meet your business needs. Please make sure to send any ideas to our support team. Our development team loves to hear this feedback to ensure we're meeting your business requirements. Replied September 2022 --- ### I am new to FieldServio but my company has had it for about 1 year. - Overall rating: 4/5 - Reviewer: Pete M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Changing the work behavior of what we did before to what we need to do moving forward with new SOPs #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros helping us start a workflow for all jobs with an SOP. Has the ability to reduce paper shuffle and keep us on a linear path of life cycle of sales - service (field or shop) - parts sales - service contracts #### Cons The CRM for Sales is a little weak but seems to have some improvements rolling out in the future. #### Reasons for switching to FieldServio I was not hear for the decision --- ### Great All-In-One System - Overall rating: 5/5 - Reviewer: Gretchen C. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm been working with this system for 5 years and have has a positive experience. Easy to use and exceptional support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Field Servio is the answer to the perfect solution for your business. One system that combines every function for success. This ERP has multi-departmental functionality - Service, Parts, Accounting, Sales, and CRM. One login and your ready to get things done! #### Cons Would like to see a wild card (*) in the search engine. #### Vendor response Hello Gretchen, Thank you for the feedback and review. We're glad that your enjoying the multi departmental functionality of FieldServio. We also appreciate the feedback requesting the wildcard search. We'll let our development team know. Thank you again! Replied November 2022 --- ### Karl Hulsberg - Overall rating: 5/5 - Reviewer: Karl H. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Exceptional #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is extremely efficient and easy to use #### Cons There isn’t anything I dislike. I think the system and support are great #### Reasons for switching to FieldServio Need a more productive system #### Vendor response Thanks for the feedback Karl! We're happy that you find FieldServio easy to use. We'll also pass along the positive feedback to our support team. They enjoy working with you! Replied September 2022 --- ### P-A Industrial Services - Overall rating: 5/5 - Reviewer: Patrick B. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly and customizable. Self contained finance and service management is critical. #### Cons Sales proposals and CRM could use improvement. Contract creation and management needs to continue to improve. #### Vendor response Hey Patrick, Thanks for taking the time to give us your feedback. We're happy that you find FieldServio user friendly and enjoy its end to end capabilities. We also appreciate your notes on the CRM. We're continuing to build out this functionality and greatly appreciate your business insights. We want to ensure it meets the demands of your business to the fullest capability. Replied September 2022 --- ### customer review - Overall rating: 5/5 - Reviewer: Erika H. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. User friendly and easy to train new hires on. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and user friendly. Great use of a CRM and business management system. Easy to update equipment and customer records. #### Cons Anytime that there is an update it seems to adjust something in the system #### Vendor response Hey Erika, Thanks for the feedback. We're excited that you're enjoying the Sales/CRM and the ease of use on equipment and customer records. Thank you for the feedback! Replied November 2022 --- ### President, CEO - Overall rating: 5/5 - Reviewer: Jason C. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Professional and knowledgeable. We took the product through 9 of our companies. We have improved reporting and operational efficiency #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use product that's in the cloud. #### Cons There was really nothing that comes to mind. #### Reasons for switching to FieldServio needed somthing much better for opperations --- ### FieldServio - Overall rating: 5/5 - Reviewer: Sandra H. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are happy with the software and the implementation process. We really like that FieldServio is evolving and taking our future needs into acount in that evolution. We love the help desk, those guys are great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It handles all of our business needs, equipment rentals to our customers, large equipment sales projects with many stages, PM Maintenance contracts for multipke units/sites, keeps our inventory and handles all of our invoicing and accounting processes. Also the fact that they are willing to look at other requirements that we have and help us to make changes to our processes or the system in order to meet all of them. #### Cons They need to make some improvements in the Credit Memo area. It is easy to void and invoice and just redo it and that is how the system was designed but if you only want to do a credit it is not reported in all areas of the system. #### Reasons for choosing FieldServio Best value for the modules included and their management's williness to accomodate our needs #### Reasons for switching to FieldServio Our owners wanted a web based ERP. #### Vendor response Hey Sandra, Thank you for the review and feedback. We're happy that FieldServio is handling all of your business needs. We also appreciate the feedback on credit memos. We'll pass this feedback to our development team. We're always looking to improve the product. Thank you again! Replied December 2022 --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I was involved in the decision to purchase FieldServio and after doing demos with countless companies, it was a no brainer. They even provided us a reference so we could talk to other companies in our industry that had been on the system for 2+ years. This system is not bolt on packages that you Band-Aid together and make work for your business. It is designed specifically for service, parts, rental, sales and accounting. The implementation and training process that FieldServio provided was on point. They communicated and provided a well constructed plan. I helped pull all the data for the conversion and their team provided all the tools we needed while answering questions along the way. When we first went live, their support team was there to answer any questions we had. I send tickets to the support team daily whether for advise, suggestions, questions or issues and they are awesome to work with. They are very timely and do their best to provide detailed information. No system is perfect but I believe most of the issues we have with FieldServio are process and/or training related. However, if there is a legitimate issue, the FieldServio team steps up and gets it done. They make enhancements to the system frequently. The staff is amazing to work with, excellent overall product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The menus are very easy to navigate for new and existing users. Web based is a huge plus. #### Cons There is nothing I specifically dislike about the software but I do wish we had the ability to customize it more such as adding additional reportable fields. #### Reasons for choosing FieldServio It was tailored to our industry #### Reasons for switching to FieldServio We were using multiple systems and wanted an all in one solution #### Vendor response Thanks for the review Jessica! We appreciate your feedback and are happy that you enjoy the FieldServio ease of navigation. Thank you also for the feedback on wanting additional reportable fields. We'll pass this along to our development team! Replied September 2022 --- ### Evolve - Overall rating: 5/5 - Reviewer: Kiel L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Transparency. Operating out of (4) offices, FieldServio makes it able for us to function as if we are all in the same office. We are just scratching the surface as to how we can implement the system in every function we perform. #### Cons We struggled on utilizing FS on our larger projects, progress invoicing and overall management of the larger projects. Based on what I have heard about Build Project. I feel these issues are being addressed. #### Reasons for choosing FieldServio Great fit for our operations. Big step forward from the previous methods of spreadsheets and Quikbooks. #### Vendor response Hey Kiel! Thank you for the review and feedback. We're happy that FieldServio gives you the transparency to operate out of 4 offices. Thank you also for the feedback around build jobs. This is something our development team is currently working on to address your business requirements. We appreciate your partnership and guiding us in the right direction to meet your business needs. Replied September 2022 --- ### Asps FS - Overall rating: 4/5 - Reviewer: Anita P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been very good, I have enjoyed FS employees collaboration and assisting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's ability to run / view the business from start to finish (A-Z) #### Cons Communication/notification. As major events or statuses occur, send email to these employees. #### Reasons for choosing FieldServio Up until recently used Salesforce for CRM and FS for every thing else. Now I have incorporated FS CRM #### Reasons for switching to FieldServio [SENSITIVE CONTENT] worked closely with FS in the beginning development #### Vendor response Hey Anita! Thanks for the feedback. We're glad that you're getting value from the end to end business functionality of FieldServio. We also appreciate the comment about notifications and communication. We'll pass this feedback along to our development team. Thanks for taking the time to give us a review! We appreciate your business partnership. Replied September 2022 --- ### Crowder - Servio review - Overall rating: 4/5 - Reviewer: Cara C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience is very good. There is always kinks to work on but that goes with anything. The ability to reach out for help is very easy and the team is great with responding. You might not always get the answer you want but they explain the reasons and are always there to help. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1. The ability to search in Servio in different ways is a huge plus. Everyone has there own way of looking into things. 2. It is also very user friendly and easy to learn. 3. For scheduling, the drag feature is very smooth and easy as well as dragging documents. 4. Being able to have personalized widgets is also a very nice feature. 5. Integration was quiet easy and smooth. Most or all of the work was done via the StandPoint team. #### Cons 1. The biggest complaint overall is when Servio is slow. This happens more then we would like. 2. In regards to invoicing, clicking the "save" button on the time tab is not super efficient. If you don't click save then you have to go back and redo it. 3. If the promise date is on the job and a part is added to the existing job, the job status reverts back to the previous stage instead of waiting on parts. #### Reasons for switching to FieldServio Company made the switch. Servio had better features for our industry vs ideal & word of mouth. #### Vendor response Thanks for the review Cara, We appreciate the feedback on the Fieldservio features. Thank you for the feedback on system performance as well. I'll pass this along to our development and infrastructure team. Replied October 2022 --- ### Fieldservio - Overall rating: 5/5 - Reviewer: mark e. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is easier to go with the flow of data input that FS is designed around rather than molding it to your existing processes. Write the processes down, and share with your team so it is followed by ALL. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We like that it ties sales, accounting, and service into one platform. No multiple passwords. All "talk" to each other into a seamless solution. We generate scorecards weekly, and the data is at our fingertips. #### Cons As we went through implementation, must start with good data in to get good data out. Because it is all tied together, bad input can spread from sales to accounting, etc. #### Reasons for choosing FieldServio It was the one solution that effectively tied in the 3 x pillars of our business.... #### Reasons for switching to FieldServio Because none of our systems tied in with the other effectively. There were patch options that cost more than the implementation of FieldServio. And - it cut down on IT support costs with a "canned" product. #### Vendor response Hey Mark, Thank you for the review. We appreciate the feedback and are happy that you're enjoying the all in one platform of FieldServio. We also appreciate the feedback around implementation and data. This is extremely important and we appreciate your insights to call this out. Thank you again! Replied November 2022 --- ### One platform for ease of use - Overall rating: 5/5 - Reviewer: Jessica D. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall this system is a great fit for us. Behind this platform is wonderful customer service that does a fantastic job of responding to any issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since this platform is the same across our sales, accounting and service in the field we can easily access information. Training is much simpler because we are all speaking the same language. It has reduced where information is stored so less confusion when pulling job history or where information should be. Due to the real time communications from the field, we also have more work captured that allows us to better handle our billing and customer service requests. #### Cons Some minor adjustments could be made to reducing keying items. #### Vendor response Hey Jessica! Thanks for the feedback and the review. We're excited that you're enjoying the end to end functionality of FieldServio. We also appreciate the feedback about being able to reduce the amount of keying items. Please feel free to reach out to us and provide all feedback to be passed to our development team. Replied September 2022 --- ### Makes my life easier - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a super easy to use product. I like the customization aspect and the widgets in particular, you can build your own work flow. The software works for the user rather than the other way around. Oh yea, and the customer service? AMAZING. They are not just helpful but have a very positive attitude. #### Cons I discussed this w/ [SENSITIVE CONTENT] in his onsite visit. It needs a better way to track cycle counts retroactively in spreadsheet exports. #### Reasons for switching to FieldServio Because it was not best for application, their customer service was terrible and the software looked like something from the 90's. #### Vendor response Hey Michael, Thanks for the review. We're happy to hear that you find FieldServio easy to use and enjoy our customer service. We also appreciate the feedback on cycle counts. This has given over to our development team to improve the product! Replied October 2022 --- ### Review - Overall rating: 4/5 - Reviewer: Carla L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most beneficial parts of the system are that it is intuitive, provides an all inclusive system to support Ops, Finance, and Management needs to be able to grow the business effectively, and FieldServio's willingness to develop new solutions to make processes faster and more efficient for the business. Also, the support team is incredibly responsive and knowledgeable of the product to be able to figure out solutions quickly and efficiently. #### Cons As with any software there could be more automation, but overall it is a good system to manage work flows, invoicing, purchases, and the financial aspect that goes along with those. #### Reasons for switching to FieldServio The switch was made to combine all data into one system that worked for the Ops and Finance Teams. #### Vendor response Hey Carla! Thank you for the feedback! We're happy that you're enjoying the end to end functionality of FieldServio. We'll also pass along your feedback to our support team. Thank you also for the feedback on wanting additional automation. We'll let our development team know of your request. We appreciate your input in helping guide FieldServio's development. Replied September 2022 --- ### Solid Out of the Box and Grows With Our Organization - Overall rating: 4/5 - Reviewer: Sam S. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Intuitive, easy-to-use interface. The support team is unparalleled and the continued development of additional features provides a huge benefit as we continue to grow. #### Cons As part of a public company, we have a lot of reporting requirements that private companies do not. On day 1 with the system the reporting was a little difficult to put together, but FieldServio has worked with us to expand the capabilities and make our routine reporting/processes much more efficient. #### Vendor response Hey Sam! Thanks for the feedback! We're glad that FieldServio has been a partner as your public business has scaled. We're also happy that we've been able to expand our reporting capabilities to meet your teams requirements. We're continuing to update and create new features and greatly appreciate your partnership in growing FieldServio's capabilities. Replied September 2022 --- ### Daily User - Overall rating: 5/5 - Reviewer: Johnathan B. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Work in progress items, pricing updates, invoicing, purchase orders, job builds, item templates updates/building templates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Constant upgrades to make the system more efficient. #### Cons Sometimes finding things in the help center are difficult. Have to use specific terminology to find things. #### Vendor response Hey Johnathan! Thanks for the review and the feedback. We're glad that you're enjoying the constant upgrades we're making to FieldServio. Thanks also for the feedback on confusing terminology. Be sure to let us know any terms you find confusing. We're always looking to make the system more intuitive. Replied September 2022 --- ### Review - Overall rating: 3/5 - Reviewer: Corinne R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great everyone is really easy to work with.I do wish phone calls were an option something talking things out help s with issues than back and forth tickets. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Easy to navigate, lots of modules that integrate with each other. #### Cons I don't think our company utilizes everything it can to be more successful #### Vendor response Thanks for the feedback Corinne, We're glad that you're enjoying the modules and ease of navigation. We also appreciate the feedback that your team may not be utilizing the system to its fullest extent. Feel free to reach out to our team for additional information or training on areas you think would be beneficial to your team. Additionally we have our customer help center available with lots of documentation and tutorials on FieldServio best practices. We'll be in touch soon! Replied October 2022 --- ### "FieldServio" Serves- Exceeding Expectations! - Overall rating: 5/5 - Reviewer: Thomas F. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Having several service vehicles made it extremely difficult to manage our parts inventory with our previous system. We also had to estimate equipment depreciation. Field Servio has solved both issues! Having the ability to integrate I-pads increased service efficiencies and cash flow. I would highly recommend FS to any service driven business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The transition of it all! The training process was spectacular! Standpoint understood our business and implemented training to keep us going without downtime! #### Cons I have not experienced anything I would consider a "con" to date. #### Reasons for switching to FieldServio We simply outgrew QB. Great accounting software but poor management software. #### Vendor response Thanks for the feedback Thomas, We're excited that you had a great implementation and training experience. Let us know if you ever need anything from our team or the FieldServio product. We're always looking for good ideas to make the product better. Replied October 2022 --- ### User Friendly and Easily Accessible - Overall rating: 4/5 - Reviewer: Erika R. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I really like how user friendly it is and how easily accessible it is. I think the search functionality is probably my most liked feature because there are a lot of options. #### Cons The AP system. It isn’t friendly and shouldn’t tie that hard into inventory. #### Vendor response Thank your for the feedback Erika! We're glad that your team is enjoying the ease of use and search functionality of FieldServio. Thank you also for the feedback on the AP system. We'll pass this feedback to our development team. Don't hesitate to contact our support team to let us know any other feedback or ideas you have! Replied September 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/fieldservio-profile/reviews/?page=2) --- FieldServio Reviews, Pros and Cons - 2026 Software Advice