Fast Lean Smart (FLS) VISITOUR is a field service solution offering scheduling and dispatch, as well as work order management. It is best suited for larger businesses across a variety of industries.
FLS VISITOUR’s core capability is real-time schedule and route optimisation. Users can agree to appointment proposals based on a customers’ availability, service level agreement (SLA) and cost. FLS completes route calculations and arrival times using driving speeds based on traffic.
FLS VISITOUR features optional dispatching to FLS MOBILE or a company’s existing mobile app. Status updates and GPS are used in combination with a live traffic feed to plot progress. The system can be set to optimise routes automatically according to user-defined rules, or to send the user alerts that routes should be adjusted manually.
Available modules include an online booking portal for customers, automatic appointment reminders for customers and arrival time alerts.
Darren from Key Retirement
Employees number: 201-500 employees
More appointments per adviser, reduced mileage, transparent data.
FLS are one of the few companies that delivers exactly what they say and what the product can do. FLS has been a fantastic addition to our business and has delivered real value. The FLS team were engaged throughout and continues to be as we further develop the proposition together, making the experience a partnership and providing great customer engagement and understanding.
Kevin from Imperial Consultants Ltd
Bespoke to our requirements and great versatility. Reliable over hundreds of routes per week. We were able to assist in development to our requirements and return to fine tune many times until totally satisfied with the product.
Paying a licence fee :)))). Seriously there was absolutely nothing that put us off the product and it made our surveyors life better which reduced follow up work at the service centre and enhanced relations between surveyors and claims technicians.
Ian from Innovation Property (UK)
FLS has helped Innovation Property (UK) make a significant step change in our ability to effectively manage the capacity of our field resources.
The software tells the business where the surveyor is, how long it will take to get to their appointment, how long the surveyor has been on site, and where they¿re going next.
It enables Innovation Property (UK) to give its customers real time information (for example exactly when to expect a surveyor to arrive), but also ensures it only sends a surveyor with the appropriate skill set and equipment for each claim, not just any surveyor.¿
Innovation Property (UK) can now cluster required appointments to optimise the number of visits per day,which has been especially effective during the recent weather surge events, where claims volumes increased by over 600% above the daily average for a sustained period.
We had been using FLS for only a month across our business, before we were able to quantify deliverable exceptional benefits. For example, reducing surveyor mileage times between appointments from an average of 34 miles per job to 19 miles. This allows less time for travelling and more time spent in Customer¿s homes helping them after a property insurance claim.
The ease in which the business was able to deploy the software across all of its operating units and field resources was a testament to the flexibility of the solution and the service provided by the FLS support team.
For Innovation Property (UK) this has been an excellent investment in a SaaS solution, delivering significant value, both financially and operationally for the business.