Solid, dependable and powerful

I have built a fully comprehensive digital paperwork system with Forms on Fire for a client. It has transformed their business, automating many manual tasks and saving dozens of hours every month ongoing. The return on investment is off the charts. I also love the fact that the support is so responsive and helpful, even when it's a complex question I rarely need to explain more than once, and answers are timely and helpful, often going the extra mile.

Pros

The best thing about Forms on Fire is the flexibility. It's a blank canvas, you can create any type of form you require. With a little bit of technical knowledge it can be made extremely powerful. I appreciate the fact that it isn't aimed at consumers, as other form builder tools are, so it goes straight to the powerful functions needed in a business environment.

Cons

The built in data dashboards and analytics are adequate but not amazing. However these can be bypassed by exporting data to another platform using the integrations or API, and custom dashboards and reporting can be built there.

Fun to use, so robust for small businesses looking for efficiency

Ability to gather info from guys in the field and turn it into nice-looking reports for customers and actionable knowledge for the office.

Pros

When my business needed a form built and I was tired of waiting for programmers to build stuff for us that cost a lot of money and our time trying to explain to them what we needed, then wasn't quite right because they still don't really understand our business, I decided to build one myself. I then spent a lot of time looking at different products, and most of the ones that had the core functionality I needed (the ability to automatically create PDFs) were either too annoyingly simple and couldn't make the calculations I needed or they were so complex I would have to learn a lot of programming. Thank goodness I found Forms on Fire! It's the perfect middle ground that lets me do amazing things with a little work and playing around but takes care of the basics in the background.

Cons

They have a knowledge base that is great for getting started, but often doesn't show enough examples for me to quickly understand how to make their more advanced features work. And sometimes they go ahead and release new features (yay!) without fully debugging or writing up how to use or the bugs they've already found and are working on.

It's our secret weapon; I'm hesitant to even tell you about it.

I've been using FOF for over five years after assessing a number of "industry" solutions. They all sucked because they had to be built as a one-size-fits-all solution to apply to any of their customers. This is agile and fast. Everyone on the team loves it and it has generated a ton of cash for us, both in savings on labor/time/decision making, but also in billables that we weren't getting before through damages that lacked supporting documentation. We use this for everything.

Pros

It allows us to see what's happening in the field (all of the fields) in real-time. It's completely customizable per site so I don't have to build some awful one-size-fits-no-one monstrosity. It's agile, can be changed on the fly, and is super easy to use. It's also affordable and adapts to fit whatever niche needs I may have in my organization. It's a true game-changer and one that's made my life 100x easier than it should for the cost and effort involved.

Cons

The learning curve at the start is decent. It took a few days of trial/error and exploring to unlock the full potential and abilities of what it can do. As it is fully customizable it's not an "out of the box" solution but that's truly a good thing. You make up for the initial learning effort by what you can eventually do with it. Spend the time, get to know it, and it will alter your operation in every way.

Smooth interface but technical issues frequently come up

Pros

The software is easy to use, clean interface, and alerts me when I am missing required information

Cons

There are frequent problems whenever we try to make an update, things don’t seem to work how we expected them to. Also the documents this platform generates seem to be missing items and we can’t figure out how to fix this.

A very effective tool to save field time and office time.

Overall I'm very satisfied with the price we pay, and the ability to complete items in an app with an output report on our template.

Pros

The output template is the most important feature to us. This way we can use our existing forms, and create a report we can immediately send to a customer while still onsite.

Cons

Sometimes the customer support doesn't know what I am talking about when building the forms. Building the forms is sometimes very confusing, and very tedious. The amount of time it takes to build a form sometimes is not worth the effort over using excel. Not being able to force sync from the home page of the app is a downfall.