Forward Thinking GPS

RATING:

3.9

(18)

About Forward Thinking GPS

Forward Thinking Systems provides a cloud-based fleet management solution that provides businesses with tools and functionalities that help them to coordinate and track their fleet of vehicles in real time. Vehicles can be installed with a tracking device with a constant satellite and cellular connection that sends location updates to the online application, providing real-time locations. Through the solution's Route Manager, users can view assets on a map and differentiate between vehicles by color, type and custom labeling to indicate usage type. Forward Thinking Systems provides a dispatching feature helps dispatchers to find an address, locate the closest vehicle to a stop and dispatch the stop to the driver. Communication between drivers and dispatch can ...

Forward Thinking GPS Pricing

Flexible Pricing. Hardware can be purchased upfront or billed monthly.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Not Available

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Forward Thinking GPS Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for Forward Thinking GPS

1 - 5 of 18 Reviews

User Profile

Wanda

Verified reviewer

Construction, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2018

Great Customer Service, and product more than meets requirements

Driver location visibility, speed monitoring, ability to report road use miles, and track maintenance needs.

PROS

There is enough 'canned' reports to arrive at good information extraction. As with any software, there is a little bit of time to load in the data, but lots of potential once you do. We were able to move from outsourcing our road use reporting to doing it ourselves. Helped offset the cost of having the ELD's and operating systems. We also have better visibility into driver performance; and driver locations at any given time. As well as integrating with our Comdata credit cards to help track fuel expense.

CONS

Any issues I had come across have been due to myself and not the software. No complaints from our company. FTS has been stellar in customer service and always quick to answer questions.

Brian

Transportation/Trucking/Railroad, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Forward Thinking Systems product and service review

My overall experience with Forward Thinking has been great. They offer a premium product with a priority and focus on customer service. In my opinion, the experience can't get much better in the telematics market.

PROS

After reviewing many different telematic solutions, Forward Thinking was the only system that was able to incorporate all of our needs on to one platform. They offer a one stop shop for equipment tracking, video analysis, route optimization, paperless dispatch and messaging, while ensuring a user friendly experience.

CONS

With any electronic system, connectivity can be a challenge, but Forward Thinking's response time and attention to detail has made for an almost 100% up time experience.

Jorge

Transportation/Trucking/Railroad, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2020

Walk away, do not let their prices make you sign a lease

Walk away from this company, they have you do a lease through Navitas, and you can not break it. Their services is really poor( Dot wrote me a violation because their system was down), installation gives you problems(sent the units and they sent wrong cables, and connectivity issues), and Management is hard to reach, I have been waiting for weeks 6-7 to be exact to have one of the Managers call me back to see if there is away to break the lease and they are always on vacation, on another call, or trainning, do yourself a favor and go to another company, i saved 5 dls per unit when I renewed my lease and I deeply regret it.

PROS

Not Really much, Price is decent, but we have an issue at least once a week

CONS

Poor management, I am trying to see if there is a way to walk out of the lease and they wont speak to me about it, equipment issues, software issues,

Reason for choosing Forward Thinking GPS

better pricing

Vendor Response

Hi Jorge. We apologize for any frustration you've experienced. We audited your support tickets and from what we see, the support team has been responsive and helpful. Our management team also reached out a few times to discuss your concerns, but unfortunately we are unable to break leases signed with Navitas. We offer multiple pricing options for fleets of all sizes though, including no-lease options. Lastly, if your drivers are having issues with DOT, we offer free management and driver training sessions. It looks like the training sessions were declined before, but we would be happy to reschedule if you're interested just email us at support@ftsgps.com to let us know.

Replied March 2020

Eric

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2018

FTS-GPS Review

Forward Thinking systems has allowed us to keep a closer eye on our workforce, optimize our daily routing for drivers and help answer questions regarding start times, punch in and outs as well as provide more accurate arrival times to customers.

PROS

This tracking system allows you to avoid delyas, find the shortest and most efficent routes and optimize your daily driving schdeules drastically reducing fuel and labor costs.

CONS

The old portal was hard to use and took some time to load but the new portal is much cleaner and faster.

Danny

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Great Partnership

We are happy overall and will remain with Forward Thinking Systems.

PROS

The software is clean and truly like nothing else out there in the market today. The team is friendly and always willing to assist with requests. They certainly are open to new ideas and implement them into their software.

CONS

Nothing, the software is great and the customer service is very helpful and responsive always.