Freshdesk
Freshdesk
About Freshdesk
Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.
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Awards and Recognition
FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Freshdesk Pricing
Freshdesk is priced per support agent per month, and has 4 different plans. Free- $0 (unlimited free agents) Growth- $18/agent/month billed monthly or $15/agent/month billed yearly Pro- $47/agent/month billed monthly or $39/agent/month billed yearly Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly
Starting price:
$18.00 per month
Free trial:
Available
Free version:
Available
Other Top Recommended Field Service Software
Showing 1 - 5 of 2,702 reviews
Torre
Company size: 2 - 10 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
Client Friendly Ticketing System
Ina
Verified reviewer
Company size: 1 employee
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2022
Great customer support software
Overall experience with Freshdesk is positive!Freshdesk is a great customer support software that allows businesses to manage customer interactions and inquiries through a variety of channels, including email, phone, and social media...
Pros
I really like user-friendly interface and the wide range of customization options. Also great features such as a knowledge base, a ticketing system, and a customer portal, can help businesses improve their customer service and support processes.
Cons
the cost of the higher-tier pricing plans can be relatively expensive...
Ricardo
Company size: 501-1,000 employees
Industry: Law Practice
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
December 2022
A Fresh Solution to Your Ticketing Needs
Great for using as a ticket system for IT
Pros
It is really easy to use and is implemented within the company without an issue. It makes for a great ticket system for your IT team and keeps communication open and transparent.
Cons
The reporting can be better, the export of excel files is nice but there can be better dashboards to give a high-level view of what you are trying to see.
Reasons for choosing Freshdesk
It was easier to use versus the others
Reasons for switching to Freshdesk
Freshdesk is easier to use
Anubhav
Company size: 1,001-5,000 employees
Industry: Mechanical or Industrial Engineering
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
December 2022
Useable Software
Pros
We can get the true update on the ticket/Query raised and if there is any update by the person working over it can be directly be connunocated to the requester
Cons
There is a Greay box for the requester to the verification as to what is happeing around the ticket and is it within commited TAT or there is a breach.
Tracy
Company size: 1 employee
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
November 2022
Freshdesk Review
Freshdesk is a helpdesk platform that runs in the cloud and provides strong customer service solutions. Freshdesk streamlines communication across platforms by combining conversations from email, phone, online, chat, and social media. Freshdesk will manage SLAs, provide accessible self-service choices, automate workflows, and generate reports using Freshdesk. Over 50,000 businesses, including Bridgestone, HP, Harvard University, and DHL, use Freshdesk.
Pros
I particularly appreciate Freshdesk's wide range of customised options for handling customer tickets, issues, and synchronisation with Freshsales.
Cons
Freshdesk's support staff had to set up numerous features for my new accounts as part of the onboarding process. Before we could fully utilise Freshdesk, a few days passed. I think the onboarding procedure might be adjusted to be more straightforward.
Reasons for switching to Freshdesk
It lacks all of the capabilities and flexibility that are possible from the perspective of product management. Everything you believe you should be able to accomplish when customising is actually not possible, and it takes a lot of effort to find and investigate topics in the help area. really aggravating
