This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

We have had a great experience overall. The improved ability to communicate easily has been tremendous.

Quality has improved due to the well -designed work order. One of the things we love the most is the reports.

Data collection is unbelievable. Because if the data collection capabilities, you have may ways to look at performance in various areas to help guide your areas of improvement.

I love the support team and I am super excited for the in-person live events to dive in deeper and learn more.

My experience with Maid Central has been great. It is user friendly, support is great, and my staff loves it too.

However, the extra step when cancelling or changed an appointment is a little more time consuming.

Getting started is a bit complex, especially if you are battling long term bad habits in the way information was kept before.

As I said in the “cons” section here, with so many features to set up, this software can be intimidating at first, particularly for those with smaller businesses.

Onboarding is always difficult with any software. Importing a large database of clients and getting the office used to use it took some time.

It does this in a variety of ways, but most importantly it has reports and actions that help guide you to making your company more productive and more profitable.

My field staff find it very user friendly. Overall it does save my office staff time with their day to day tasks.

The reports are fantastic for tracking revenue, payroll, job counts and employee stats. Employee stats include quality percentage, efficiency tracking, days off, PTO used.

While no software can do everything, Maid Central comes close.

Overall our experience has been very positive. I feel like there might be some ways to make things a bit more user friendly in the interfacing, and in the onboarding process.

Some aspects of the UI are not immediately intuitive, which can be especially difficult to explain to others when you are the token millennial in the office.

My overall experience with Maid Central has been excellent. They are responsive to questions and they have weekly calls to answer questions and go over new features that they are always adding.

They listen to your concerns and feedback. They also have multiple training opportunities to help you learn how to best use the software.

Sending client reminders is super easy via text or email or both. Customer feedback via scorecards helps to track quality.

The support is great and they are adding new features all the time at no extra cost.

It’s hard to keep up with the week to week changes.

It also makes it incredibly easy to sort out potential routing issues ahead of time at a quick glance.

Rate increases are now super easy. A few steps and emails go out to all clients you need to increase.

An amazing tool to understand if you are running a profitable business. After jumping in with both feet and making the commitment to using more of the features it was exciting to see how it works.

Maid Central has graphics in the scheduling function that make it easy to understand job requirements and job status at a glance.

Just an amazing software. Customer service is excellent.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

Maid Central is a cloud-based solution that helps Maid Service businesses manage communication with employees providing house cleaning services in the field. Key features include scheduling, mobile access, kiosk dashboard, billing, dispatching, and a contact database.

Designed for residential cleaning businesses and maid services, Maid Central allows users to manage the schedules of team members and customers to track client availability, job status and frequency, employee requirements, and feedback scores. It lets firms use custom tags to highlight consumer requests for particular teams and technicians to provide specific cleaning services. Additionally, the solution helps enterprises add appointment tools to business websites and generate leads for sales.

Maid Central comes with a customer portal, which enables users to capture client contact information, service details and notification preferences. It is available on a monthly subscription and support is extended via other online measures.

Manage all of your cleaning business activities in one powerful software. Scheduling + Dispatch. Online booking + Customer Portal. Sales and Marketing. Automations + Drip Marketing. Employee Scheduling + Time and Attendance. Employee Portal. Payroll. Unified Customer Communications through text and email. Reporting and tools to create more efficiency and productivity for every employee and every job. Robust reporting. One unified system. 



Electronic Payments

Time Tracking

SMS Messaging

Contract/License Management

Task Scheduling

Confirmation/Reminders

Credit Card Processing

Invoice Management

Timesheet Management

Recurring Appointments

Job Management

Calendar Management

Multi-Location

QuickBooks Integration

Booking Management

Real Time Data

Historical Reporting

Client Portal

Online Booking

$450 per month includes up to 100 jobs. Additional jobs are just $1.2 per completed job up to 500 jobs and $1.00 for all completed jobs over 500. 

Additional branch fees apply. $250 per additional branch. 

Freshdesk vs MaidCentral

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