This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

This is great for tracking inventory. My company used to have to write everything down on a notepad.

Helped us cut company cost down to a fraction for what we were two years ago. Helps lower in house inventory numbers and is a great way to reorder stock.

The software has improved our inventory counts to numbers that are manageable and cut cost.

Overall, I am very glad that I finally got my warehouse organized and set up on Margin Point.

Love the ease of use for all users, The quick real time data, The automatic kick out on days I want of reports that are fully customizable.

Adding parts is time consuming, now they do have a excel addin feature but its still difficult to add in the items at times.

The auto-generated orders sent over to our ordering system (ERP) is the most liked feature.

It took me a couple of years to commit to the process because I knew how dis-organized our stock was, but our material cost are down 7% so far this year over last. Hard to argue with that.

The #2 con would be that the po number attached to each issue is not shown when exporting data/reports.

It's functionality and mobile app Ability to see inventory online buttons are big , clear and simple on mobile app.

Great for keeping track of inventory and great for replenishment of material to stock back on our trucks.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

MarginPoint Inventory is a cloud-based solution that provides the ability to track and manage inventory in real-time, regardless of where it’s located or who supplied it. With our easy-to-use mobile app, users will now be able to track all material usage across all locations. Our software is designed to enable your company to run lean while preventing stockouts and costly unplanned trips to your suppliers. Automated replenishment alerts users when it’s time to reorder based on actual usage.


Key features include real-time operational visibility and control, automated material replenishment, a built-in scheduler for tasks and more. Users can update consumption records to track carrying costs and purchases. The solution also features notification capabilities that alert users to inventory exceptions and transactions. In addition, there is a complete audit trail of who and where parts were issued to  

Marginpoint's tracking functionalities enable users to automatically generate inventory transactions and demand signals for different stocking locations. Mobile applications for iOS and Android devices are also available.


MarginPoint is a leading provider of cloud-based Multi-Site Facilities and Inventory Management solutions to Multi and Single-Family Property Managers, Government, Universities, Commercial Real Estate, Commercial and Residential Service Contractors and Construction firms. 

Many of the nation’s leading companies currently rely on MarginPoint solutions every day to manage their inventory replenishment, optimize business processes, and drive revenue. The company’s cloud-based delivery model enables you to rapidly deploy the solution and connect to all your distributors and suppliers without significant upfront investment.

Pricing is based on the number of stocking locations. Support is offered via phone, email and online chat and is based in North America



Product Identification

Forecasting

Purchase Order Management

Barcoding/RFID

Barcode/Ticket Scanning

SKU/UPC Codes

Import/Export Management

Equipment Management

Financial Management

Sales & Operations Planning

Order Management

Procurement Management

Order Fulfillment

Commercial Property Management

Reorder Management

Demand Forecasting

Warehouse Management

Item Management

Inventory Optimization

Audit Trail

Cost Tracking

Fixed Asset Management

Inventory Tracking

Inventory Replenishment

Vendor Management

Inventory Auditing

Maintenance Management

Serial Number Tracking

For Schools

Residential Properties

Vendor Managed Inventory

Accounting Integration

Audit Management

MarginPoint Mobile Inventory is available at $99 per month per stocking location

Freshdesk vs MarginPoint Inventory

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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