This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

Overall i like this plateform because is best reminder and CRM software.

Great low price asset management for small to medium enterprises.

I love how user friendly it is. I also love how fast the response time is.

Our company is very pleased with what the software has accomplished for our maintenance team.

I like the ease of use and having the app is very handy. It's a good way to communicate with the team.

The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow.

System seems to freeze up a lot...  annoying when it happens and starting over means losing what you just typed.

It's going great - the ability to send people work orders to complete versus printing them out for them is super efficient.

Development team seems restricted on what they can and cannot do while finalizing the program for users.

I love that it is so easy to use. It makes it very convenient to open the APP and enter in the issue and have someone in the appropriate department come take care of it.

It has been good it has helped us to keep better track of our machines and the work and cost that has been done to them.

Most important thing is customer support and I really like the customer support. Upkeep team is really active.

Me and also team liked this software, our experience is very positive. Very supportive program.

I can use it from my desk or on my app when I'm walking around the property, which makes it convenient. Everyone on the software can view the outstanding projects.

Easy for multi-shift operation and follow ups instead of copying lists and losing track of jobs. Integration and Training were amazing and very helpful.

Not a lot of options to edit how reports print out. Also frustrating to have to upload photos and documents one by one rather than be able to drag multiple documents into a work order.

It is excellent product for multi facility and has best API integrations opportunities.

Finally a truly simple yet thoughtful and very useful solution to keep track and manage maintenance on our different assets.

The best way to describe it is we operate as a team. Specifically want to recognize the customer support staff who helped me.

So far, I have thoroughly enjoyed the ease of learning the process from creating work orders to completion of the same.

UpKeep makes quite easy to get a good picture of the asset allocation thanks to the good level of the reports available.

So far my learning experience has been amazing with the simplicity of the program.

I love the ease of using this software, the clean organization, and simple functionality.

Easy to use, helpful in any setting, and worth the investment.

I like the ability to email tasks to the system, the product is really simple to use and easy to integrate into the business.

Layout and design is great. The support team is awesome the few times I had to call note: my fault, nothing to do with the program.

Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.

The Upkeep team were supportive with the initial purchase and integration.

The functionality and practicality are awesome. Its definitely an app that the creators invested a lot of time and thought into.

When typing on a picture the default font is crazy. When someone updates notes - no one gets alerted.

Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels.

The ease of access and functionality with a user friendly interface that is simple to use.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real Time Notifications

Forms Management

Service History

Workflow Management

Real-time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Web browser (OS agnostic)

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. From your desktop to your phone and even your tablet, UpKeep's CMMS is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before.

UpKeep offers core maintenance functionality, such as asset, inventory and work order management, and preventive maintenance to create service schedules. Users can see a tasks overview page showing upcoming work along with due dates, criticality and assets or workers assigned to each. When adding new tasks, users can include notes, a color-coded priority rating, images, assets, and users.

The mobile application gives users the ability to create projects, assign work orders, manage assets, and more. UpKeep is designed for small to midsize companies across various industry verticals.

UpKeep offers services on a monthly subscription basis that includes support via phone, email, and through an online knowledge base.

Real Time Analytics

Document Templates

Product Identification

Receiving/Putaway Management

Forecasting

Quality Management

Purchase Order Management

Work Order Creation

Barcoding/RFID

User Management

Barcode/Ticket Scanning

Safety Management

Starter: $45 per user, per month (billed annually).

Professional: $75 per user, per month (billed annually).

Business Plus: $120 per user, per month (billed annually).

Enterprise plans are available on request.

Freshdesk vs UpKeep

Popular Freshdesk Comparisons