--- title: "GorillaDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GorillaDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GorillaDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/gorilladesk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pest Control Software](https://www.softwareadvice.com/field-service/pest-control-comparison/) / [GorillaDesk](https://www.softwareadvice.com/field-service/gorilladesk-profile/) / GorillaDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/gorilladesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/gorilladesk-profile/alternatives/) # GorillaDesk User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 278 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 242 reviews (87%) - 4 stars: 29 reviews (10%) - 3 stars: 3 reviews (1%) - 2 stars: 1 reviews (0%) - 1 star: 3 reviews (1%) ### Most mentioned pros - Everything you need runs in one place — scheduling, invoicing, routing, customer communication, and digital agreements — without feeling overwhelming. - Compared to other service software we've tried, GorillaDesk is more intuitive, less bloated, and actually built around how pest control businesses operate day to day. - The platform is incredibly intuitive, and everything from scheduling to invoicing to customer management is streamlined in one place. ### Most mentioned cons - Having all appointments just dumped onto the schedule and then you have to put it together like a puzzle is very time consuming. - There's not much to talk about in this category and the fact that if you have an issue, you contact customer service and bam next to you know it's being handled. - honestly I can't think of anything I out right don't like about gorilla desk, I guess my only issue its that my competitors get to use it too lol ## GorillaDesk customer reviews Showing reviews 1-25 of 278 (page 1). ### Great company - Overall rating: 5/5 - Reviewer: Frank E. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve had a wonderful experience with GorillaDesk. If there’s ever a problem, they are very attentive and aggressive in handling any problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GorillaDesk continues to be a leader in tech technological advancements. They have even been great at teaching me how to increase my business. #### Cons I don’t have anything negative to say. There are seldom any problems with GorillaDesk and when there are, they’re very quick and hard-working to resolve them --- ### GorillaDesk makes life easier ! - Overall rating: 5/5 - Reviewer: Kevin S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been great ! I’m saving so much time on my end and it’s all because of GorillaDesk ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how simple it is to use. I feel you get a ton for the price. If you have multiple employees they will have no problem learning software. Customer service was awesome and they switched all my data so I didn’t have to do it. Love that ! #### Cons I would say making it easier to mark sent for multiple invoices at a time. Some clients like to receive 1 email for multiple properties so manually having to go back and mark as sent is a little time consuming. #### Reasons for choosing GorillaDesk Loved how it catered more to pest control. Also needed chemical tracking. #### Reasons for switching to GorillaDesk Needed more mobile features. --- ### Easy to use computer program - Overall rating: 5/5 - Reviewer: Heather W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Keeping trackof all ongoing work is a breeze with this program. Keeps record of past years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to learn how to use. The billing will keep track of how many days a invoice has been billed I like the auto generated email for billing overdue invoices. Customer service is always willing and able to help. #### Cons the only thing I have had trouble with is when a job is marked complete, you are unable to go back and add to the invoicing. We have accidently pushed the complete button and been unable to undo this. #### Reasons for choosing GorillaDesk easy to figure out and flexible to our job #### Reasons for switching to GorillaDesk The other program was not easy to use and the customer service was not very good. --- ### Fantastic service industry product, specifically pest control - Overall rating: 5/5 - Reviewer: Siamak M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered Best business decision thus far. It will allow expanding a company and organizing tech scheduling like butter. Even a great product for solo operators. Saved me at least 30 minutes a day chasing clients and confirming jobs #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has made managing my business extremely easy, professional, time saving, clients love it. #### Cons There’s nothing specifically to dislike, but if I had to choose I would add a few more ease of life features like hybrid colour coding instead of only being able to choose confirmed status or job type colour coding at a time. #### Reasons for choosing GorillaDesk Designed for our industry. Also has text to clients on top of email receipts, invoicing and scheduling. --- ### Outstanding product - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Chemicals - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Outstanding. Even when my online help got sick and was unable to be available for the appointment, the lady that answered the phone was able to step right in on a moments notice. Great cross training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything. So super user friendly. I am not that savvy with software and was able to not only implement it, but feel comfortable with it with only a few hours of online help. Everything is right there, not several clicks away. The mobile version has just about everything I need, especially as an owner operator. #### Cons Not much really. If I was forced to put something, maybe make the tech signature needed to end an appointment. If that was an option, that would be great, as it is required on everything in the pest control industry. But that is really just a super minor issue that is really just more of something that would force someone forgetful like myself to check it off. But It has become habit to just do it. #### Reasons for choosing GorillaDesk After my poor experience at WorkWave, not being able to realize that work wave was simply not for me, then being forced to pay the balance, the free trial and no contract was pretty big. I do not see me using any other software. #### Reasons for switching to GorillaDesk Even though I had used pest pac at a previous employer, it was very “clicks” and overly complicated. Did not see the cost of it as an issue, until they said I was to pay the entire contract even though I was VERY UNSATISFIED with the product even after ALOT of effect went into trying to make it workout for me. The best offer presented to me was pay the entire balance in one sum and then not have access to the software. That is actually the 100% truth. Left an awesome review for GorillaDesk in the poor review I left for them. --- ### Lifesaver - Overall rating: 5/5 - Reviewer: Tawndra F. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great. #### Cons The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though. #### Reasons for choosing GorillaDesk The simplicity of it. Didn't have as many bells and whistles, but was just what we needed. #### Reasons for switching to GorillaDesk Terrible - did not work like they promised, hard to use. Thought I was loosing my mind it was so complicated for me as well as the techs. Bad experience all the way around!!! --- ### Great product - Overall rating: 5/5 - Reviewer: Lyle T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Easy conversion, great customer service and follow-up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UI is great, training resources are fantastic. Customer service is tops. #### Cons Cannot use for "Team/Crew Services" No payroll capabilities #### Reasons for choosing GorillaDesk Short timeline so required best and fastest support. They started setting me up SAME DAY with no scheduled ZOOM meeting. #### Reasons for switching to GorillaDesk Outdated and end of life. New product WORKWAVE is the ONLY vendor I could find that still requires a contract. --- ### Gorilla Desk is great! - Overall rating: 5/5 - Reviewer: Crystal C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! When we signed on, we knew that they were a new company and we would have the opportunity to help influence the development of the program features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app. #### Cons As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting. #### Reasons for choosing GorillaDesk The functionality for my techs. It is easy to use and has everything a route/sales tech would need in the field in one app! The price point also made it very desireable. --- ### Great software and excellent support - Overall rating: 5/5 - Reviewer: Stephan N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gorilla Desk is a great all round software package making scheduling techs, invoicing, receiving payment for services rendered and storing critical customer info easy to use. My techs can use their cell phones in the field to navigate to each location in need of service, make notes and complete reports for invoicing all at the touch of the cell app. And if we ever need customer support, Gorilla Desk is great to respond to our needs. #### Cons Nothing...Love it all. Gorilla Desk has thought it all through and I can't think of any changes I would make. #### Reasons for switching to GorillaDesk I needed a product that offered more than invoicing. Invoicing, scheduling and access with cell apps was what I needed. --- ### Best pest control services software - Overall rating: 5/5 - Reviewer: Trudy C. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Have used a lot of different software. I would not go back to the others. Gorilladesk gives me what I want and is constantly upgraded with new features to keep up with charges in the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros App on homes for mobile use, all features available on desktop, videos to help you developed you understanding of all features that software can perform. Upgrades done at no additional cost #### Cons Network can get slow sometimes. Not all features are available for basic pricing structure. Drawing functionality of WDO reports needs improved #### Reasons for choosing GorillaDesk Cost, desired functionality no there, mobility function not available --- ### User-Friendly Software That Delivers Results - Overall rating: 5/5 - Reviewer: Marriannia H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We’ve had a great experience using this software. It is user-friendly, easy to learn, and has significantly improved our day-to-day efficiency. The features are well-designed and intuitive, making it a valuable tool for our operations. #### Cons Our only suggestion would be to enhance the scheduling options by allowing for 2-hour service windows. This would give us more flexibility to group and stack jobs more effectively, improving route efficiency. --- ### The best developed software currently available (2017) for businesses 1-10 employees. - Overall rating: 5/5 - Reviewer: Chris I. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered Efficiency - time saving. Cut down paperwork and emailing tremendously Improvement of company's image Happier staff and management More quotes / business leads / recommendations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros In operation for 20 years with over 800 contract sites, scheduling work and Reporting had become a nightmare. I looked for Field software at tradeshows and online for years and never found one that was 1) easy to use and 2) that would do (and only do) all the operations involved in a pest control intervention. I tried out nearly 20 systems and GD stood out. Very few menus/tabs, yet everything is there: quotes, invoices, scheduling, drag and drop jobs, location map for Techs and Customers, Customised Service Reports with photographs, signature on mobile phones, Service History, Template emails, mobile app, etc. Menus: so intuitive and simple to use that one can go learn everything in a few hours without any need to contact support. GD developers managed to make something complex work simply, which most other programmers fail to do. Some of us don't even like using computers or do not have time to train staff, and for that reason every effort should be made to simplify the functionality of a software. GD owners run a pest business, and for that reason they understood what the software should do and how it should look. I used to work 50-60 hours a week and since we started to use GD in July I am now down to around 40 hours. Our staff in the office and on the road also love using GD, and customers are very impressed with the reporting. So well done the GD team and many many thanks for the impact you have on our day to day lives! #### Cons 1) Text service (for appointment reminder to customers) is not available in Europe yet. 2) Generic template emails could offer more fields to choose from (e.g. site address, etc.) 3) Time-off blocks could be better (colours, editable etc.) 4) You cannot check Service History (past reports) from the mobile app But what can I say... these are details in the overall picture: this software simply goes beyond any expectations a pest control operator may have. #### Vendor response We appreciate your feedback Chris! Replied September 2017 --- ### Hands down the best program Ive used. - Overall rating: 5/5 - Reviewer: Nathan S. - Verified reviewer: Yes - Industry: Chemicals - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Quick Payments* Easy to us software* Great customer Service* Very personable and professional* Faster routing/ Job tracking* Not to often when a company brags about how simple and user friendly their program is are they telling the truth and not misleading their services. With GorillaDesk in just a few days of the Free Trial. I knew this was the future to my business. [SENSITIVE CONTENT HIDDEN] truly has nailed this one right on the head. His staff is absolutely a blessing and so informed on the product. Keep up the great work and I look forward to growing with you guys. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very reasonable on the operating price, the functionality of this program is so simple. I could teach my 15 year old son to operate a business using this! GorillaDesk simply makes life easy and stress free running a business. No more chasing paperwork and customers via mail. The simple email and or text reminders and payment options is wonderful. Used to take me 2-4 weeks to get paid for my out of town accounts and recently im seeing payments the same day! As a small business this is huge! I can go on and on all day about the things I like, all I have to say is Real Green systems, Pest pac and the others I have used. I will never go back. This is the cats meow!!!! Great job GorillaDesk..... Oh did I mention the FAST response from customer service, I pocket dialed Gorilla desk and wouldn't you know it, they called me back just to see if there was something I needed because they seen I had to try call... If that isn't A+ service! THANK YOU!!!! #### Cons Im yet to find anything. Gorilla Desk Simply makes life easy. #### Reasons for choosing GorillaDesk The Free-trial made it easy to compare and the positive reviews as well as my friend informing me that this system was the cats Ass! Ooops, can I use that phrase here? #### Reasons for switching to GorillaDesk A forever friend had referred me to GorillaDesk, I played around with the Free Trial and within days was entering all my customers. --- ### Best software out there! - Overall rating: 5/5 - Reviewer: Mike A. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered love it because makes my work life simple without the gorilla desk I would not be able to accomplish as much as I do now. I enjoy using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly and constant updates are just a will-made app for the phone and great software for the desktop. #### Cons limitation on the phone app. Need more administrative permission on the phone app. #### Reasons for choosing GorillaDesk Strong presentation and great marketing #### Reasons for switching to GorillaDesk Was not working for me out dated software --- ### How to Train Your Gorilla - Overall rating: 5/5 - Reviewer: Cathy G. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use; ability to bar code items to keep track of items; the ability to collect & utilize data, as well as keeping track of technicians on the job. #### Cons We haven't found any cons as of yet. We'll let you know. #### Reasons for choosing GorillaDesk The features & add ons are what intrigued me and they didn't disappoint. --- ### best software I could find for wildlife control - Overall rating: 4/5 - Reviewer: Ryan S. - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Calendar, customer CRM and invoicing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Works on multiple devices, excellent calendar and scheduling. My favorite thing over the last two years has been the customer service. I understand the company has grown, but it used to be that the owner would answer my call with my first name, Ive bragged about it others. Now its a receptionist, but still great service. #### Cons Need work orders! I have requested this several times over the last 12 months or so. I make a dummy invoice on visits for my weekly customers, then add the info from those invoices to a "master invoice". This is a waste of time. I want a work order for each calendar event, then it adds to automatically to a billable invoice. I would also like an option to see emails that have been sent out, this effects multiple situations, ie. 1. customer claims email was never recieved (They get caught in filters alot), 2. I used to tell customers information or ask questions by email but when they respond, I only see what they write back, not my original text; so I always send info/questions from my email program instead. --- ### It's easily the single most important investment I made in my new small business! - Overall rating: 5/5 - Reviewer: Serge B. - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Again, too many to list but I would say that primarily, it put me in the same league as the big boys from day one as far as from a total professional standpoint. Also it allows a small business like mine to do the work of an office staff automatically and efficiantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wow, where do I start? Fast and friendly customer support for starters. Value for the money. They keep adding new features which make an owner operator like me, appear to the customer, as sophisticated as the bigger companies! There's a ton more I can list but suffice it to say, I recommend this to anyone I know who has not only a pest control business, but any business with recurring customers. Keep up the excellent work GorillaDesk! I look forward to growing with you! #### Cons Are you kidding? I Love GorillaDesk!!! I literally cannot find one thing I don't like about it. If I had to nit pick, I would say that I'd love to see a weather widget incorporated on the calendar. But again that's not even a complaint. --- ### Easiest and most user friendly pest control software I have used. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has made growth in the pest control easier. Day to day task are easier as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that GorrillaDesk is easy to use and easy to learn for new technicians. It seems that customer support is always fast to speak with you. I use the chat feature the most. They have a facebook forum to give feedback and to also learn from other users. #### Cons There are a few things in the features I would like to see. Like a time stamp of the last person that may have moved or altered a schedule. Or technicians being able to see some of the other technicians schedules but not all. (Currently it all or none). On the map the pings location it would be nice to be able to just select individual techs instead of have everyone listed all the time. Last would be under reports being able to drill down and search further on most of the reports. --- ### One of the best business decisions I've ever made! - Overall rating: 5/5 - Reviewer: Mike N. - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered I own a small pest control company and switched to this platform from a quickbooks/google calendar set up. Before I signed up I tried their 30 day trial, and the customer support was nothing short of AMAZING! They answered all of my questions over several phone calls. Transitioning my company was easy, and they offered to handle setting up my account on their end. The layout and add-ons offered take care of everything I struggled with on my old set-up. The major selling point for me is the route optimization feature. With a few clicks, I can optimize my route for the month to run in the most efficient way possible. The companion app for phones/tablets is set up fantastically for a field tech. Gives you access to everything you'd need while on the road. They recently added to sync your schedule with Google Calendars as well, which is quite useful. Anytime I've had a problem or question, support has gotten back to me very quickly with an answer/resolution. I can't say enough how friendly and helpful everyone I've talked to has been. I actually started with the Pro plan to try things out, and intended on dropping to the basic plan once I got everything set up. I decided that the benefits that you receive with the Pro plan more than compensate for the slight cost increase, and it's definitely worth keeping long-term. My only regret is that I didn't pull the trigger and set this up sooner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Route optimization, automatic e-mails. #### Cons I would like to see a feature on the mobile app that lets you add materials while in the field; also integration with your contact list would be nice. #### Vendor response To clarify Mike's Con You can add materials to jobs on the mobile app. What he is referring to is you must at this time add your starting materials to the desktop version and then you'll have them for use in the mobile app. Replied May 2017 --- ### After trying 4 other apps, this one was perfect for us without any changes! - Overall rating: 5/5 - Reviewer: Michael F. - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant contact about jobs and their status, not to mention planning upcoming weeks work by just checking the app and easily contacting customers straight from the app without shuffling through papers or texting back and forth with my business partner, just a quick tap in the customer info and you are talking to them or sent them a message, once you get a reply it's one tap and anybody else in your company knows if the job is confirmed to go, rescheduled, or still unconfirmed to go. Plus with a quick note they know why without having to call or text you to find out why. We spend a bunch of time texting/calling if a job is done or not, but now we look and know if it is or not, THIS SAVES ME SO MUCH TIME AND REDUCES STRESS, Thank you for inventing this! #### Cons The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it! --- ### Thank you for making me look good - Overall rating: 5/5 - Reviewer: Chad F. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Saving a ton of time in the office and invoices are being paid alot faster #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. This is a review I received from a client. "I have to tell you... whoever set up your invoicing and on line payments is a genius. It's one of the most easy to use and seamless systems I have EVER used! And I have used quite a few in my day 👍🏼😁" #### Cons Finding a document or invoice for an acct with multiple locations isn't difficult but you have to keep opening them till u find the right one. #### Reasons for choosing GorillaDesk Briostack was not east to use #### Reasons for switching to GorillaDesk Briostack was a pain in the A$$ to use --- ### I’m glad i chose Gorilla Desk - Overall rating: 5/5 - Reviewer: Andrew F. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Great! I’m very happy with the software and how easy it is to use once you have learned it. I’m especially happy with the customer support i’ve received and specifically how they took time to answer my questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The technical support. The team over there was quick to call me and assist me with help #### Cons Taking the time to learn how to learn the software #### Reasons for choosing GorillaDesk I liked the presentation of the ads on facebook and how it was created from an actual pest control technician --- ### Amazing Service - Overall rating: 5/5 - Reviewer: Timothy B. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Beginning with no more expense buying expensive NCR forms. It is all on my documents. It has saved me thousands in printing expenses alone. I am beyond estatic with this program and company. Outstanding leadership and support. This program also makes interacting with your customers just top notch. Almost 100% of my customers love the email and text notifications and being able to pay online right there in the email that is sent. It also helps with collections. Once again, what are you waiting for get started today. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This has got to be one of the most amazing programs that I have come along. I was using a computer based program that crashed on me when a friend led me to Gorilla Desk. The customer support is noting short of Outstanding. They are there by your side step by step as you begin your journey. It has made running my company so much better. I can now run it from the field instead of sitting behind a desk. You will never be disappointed with this program or company. I now have all my forms on this site and it makes interaction with my customers, especially new ones, so much better. I can not stop singing the praises of Tim and the rest of the crew. What are you waiting for get started. #### Cons When you put timeoff in the system, you can not edit that entry. You have delete it and start all over. That is a very small problem that I feel very strong will be fixed. They jump on it real quick to get it fixed. --- ### Superb software - Overall rating: 5/5 - Reviewer: Dale J. - Verified reviewer: Yes - Industry: Biotechnology - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has helped my business with seamless integration and service route scheduling. It’s ease-of-use andProfessional looking invoices along with the iPhone software app really help make my life easier. #### Cons I wish there was a mail merge feature that worked with Microsoft Word --- ### Found Gorilla Desk to be very good program - Overall rating: 5/5 - Reviewer: Kirkwood F. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It makes my presentations with documents much easier and i can spend less time in the office and more on the feild. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Documents are very good and well put together also scheduling it good to use when planning jobs thru the month. #### Cons Cant delete some stuff it seems and i am still learning this program so i am still learning as i go and hopefully it gets even better with time. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/gorilladesk-profile/reviews/?page=2) --- GorillaDesk Reviews, Pros and Cons - 2026 Software Advice