What are GorillaDesk users saying about the software?
Read what people like you have said about using GorillaDesk software through verified user reviews
User Review Highlights
4.83
248 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Ease of use, simplicity, yet full of data. It is one of the easiest things to learn to use, train others to use, and very client-friendly."
"I like how easy it is to use and the price. There are other software options that are much more expensive and clunky."
"I love the ease of use and how it grow with my company. I love that Gorilla desk is constantly adding new features."
"The lack of sales tracking and sales commission tracking is the only downfall."
"The only thing I have had trouble with is when a job is marked complete, you are unable to go back and add to the invoicing. We have accidently pushed the complete button and been unable to undo this."
"Nothing about the software is bad or hard to use."
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Showing 1 - 25 of 247 reviews

Jeremy
Verified reviewer
Company size: 1 employee
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2019
They have got this right !!!!!
The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with. I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it. I Love GorrillaDesk!!!!!
Pros
Convenience and ease of use. Allows my business to be 100% Digital Figures my taxes for me. The Automatic emails are the best part of this software. Gorrilladesk pricing is on point to make this product usable for everyone
Cons
That the estimates sent to customers dont have the signature function unless you are WITH the customer. I am sure that this will be fixed soon though with an update.
Reasons for choosing GorillaDesk
Pricing The fact that GorrillaDesk was relatively new. Chris Created it for any service bussiness but designed it around the Pest Control Industry.
Tawndra
Company size: 2-10 employees
Industry: Chemicals
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2020
Lifesaver
It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.
Pros
The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.
Cons
The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.
Reasons for choosing GorillaDesk
The simplicity of it. Didn't have as many bells and whistles, but was just what we needed.
Reasons for switching to GorillaDesk
Terrible - did not work like they promised, hard to use. Thought I was loosing my mind it was so complicated for me as well as the techs. Bad experience all the way around!!!
Theresa
Company size: 2-10 employees
Industry: Consumer Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2021
Excellent value and ease of use.
I have a great experience working with [SENSITIVE CONTENT] and his team. [SENSITIVE CONTENT] is very helpful and patient. After a few days of working with the program, it really is a breeze navigating in it.
Pros
Features that are beneficial are ease of use, tech support, scheduling, estimates and work orders. The clean look of the program makes it easy to maneuver and work with. Offline mode is great for techs In hard to reach areas and allows them to keep working. Entering payments when they get back online or after returning to the office is a breeze.
Cons
Not being able to see a email sent. ———-
Reasons for choosing GorillaDesk
Ease of use and clients recommendations and reviews. We also decided to go with [SENSITIVE CONTENT] because he is a local businessman that started out small.
Reasons for switching to GorillaDesk
Needed a more efficient system that is also up to date for 2021.
Chris
Company size: 1 employee
Industry: Facilities Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2021
Very happy user!
The best short statement I can make to describe my impression with GorillaDesk at this point, would be to say that all of the other competing software packages I've used before seem to be designed around what works for the software company, whereas GorillaDesk is designed with what makes sense for the end user in mind, and what is convenient for them, whether technicians, managers, sales, or dispatch.
Pros
My favorite part of GorillaDesk is the ease with which I can complete my work orders. I also love the integrated invoicing and E-signatures. There are many features available that I haven't taken advantage of yet, so I'm sure I'll only get happier with this software as time goes on.
Cons
I can't really think of any off of the top of my head, I know I've had the thought at times that I wish this or that were a bit different, but the fact that I can't remember them now demonstrates how minor they are. Biggest thing I'd like to see is a more affordable card processor. I just remembered one other thing, if this feature exists, I haven't figured it out yet, but it would be nice to be able to type in a custom location code in the material usage section. Sometimes you run into a situation where what you used, or where you used it, or how you used it, aren't easily described by the choices available, although I am aware you can customize them from the desktop, but some of the more obscure ones you wont realize until they are encountered.
David
Company size: 1 employee
Industry: Chemicals
Time used: Less than 12 months
Review Source
This review was submitted organically. No incentive was offered
October 2019
Doesn’t work!
There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.
Pros
Nothing about this software works, it’s very cheap. I do not recommend it.
Cons
Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.
Switched From
Reasons for switching to GorillaDesk
Price but because the software doesn’t work, there are too many steps involved, it’s cost twice as much as a pricier competitor.
David
Company size: 1 employee
Industry: Chemicals
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2021
Outstanding product
Outstanding. Even when my online help got sick and was unable to be available for the appointment, the lady that answered the phone was able to step right in on a moments notice. Great cross training.
Pros
Everything. So super user friendly. I am not that savvy with software and was able to not only implement it, but feel comfortable with it with only a few hours of online help. Everything is right there, not several clicks away. The mobile version has just about everything I need, especially as an owner operator.
Cons
Not much really. If I was forced to put something, maybe make the tech signature needed to end an appointment. If that was an option, that would be great, as it is required on everything in the pest control industry. But that is really just a super minor issue that is really just more of something that would force someone forgetful like myself to check it off. But It has become habit to just do it.
Reasons for choosing GorillaDesk
After my poor experience at WorkWave, not being able to realize that work wave was simply not for me, then being forced to pay the balance, the free trial and no contract was pretty big. I do not see me using any other software.
Reasons for switching to GorillaDesk
Even though I had used pest pac at a previous employer, it was very “clicks” and overly complicated. Did not see the cost of it as an issue, until they said I was to pay the entire contract even though I was VERY UNSATISFIED with the product even after ALOT of effect went into trying to make it workout for me. The best offer presented to me was pay the entire balance in one sum and then not have access to the software. That is actually the 100% truth. Left an awesome review for GorillaDesk in the poor review I left for them.
James
Company size: 1 employee
Industry: Consumer Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2021
Thank you Gorilla Desk
It's an excellent tool for staying organized and scheduling services. Very neat and clean, often these programs are busy and cluttered which makes them confusing and difficult to find what you're looking for but Gorilla Desk has kept it simple while still presenting you to your customer at a highly professional level
Pros
Very easy to implement. Excellent help, training and tips integrated into the software and someone has been available immediately when I've needed more specific help. Makes tracking material usage and reporting a breeze. Very professional, an outstanding CRM - highly recommended
Cons
There is a little room for improvement in regards to accessing a customers history within the app. As a service provider it's helpful to have that info just a click away while you're in the field. (Previous services performed and prices charged) It can be found through the desktop easily enough, but not in the app.
Jeff
Company size: 2-10 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Best option for pest control software
I do not feel like I am just a number. GD continues to grow and adds features to their product.
Pros
Ease of use, customer service their updates were actually useful.
Cons
Doesn’t have all the bells and whistles
Reasons for choosing GorillaDesk
The sales were very pushy and their plans reminded me too much of PestPac.
Reasons for switching to GorillaDesk
It was outdated and they just wanted to get paid.
Crystal
Company size: 2-10 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Gorilla Desk is great!
Great! When we signed on, we knew that they were a new company and we would have the opportunity to help influence the development of the program features.
Pros
It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app.
Cons
As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting.
Reasons for choosing GorillaDesk
The functionality for my techs. It is easy to use and has everything a route/sales tech would need in the field in one app! The price point also made it very desireable.
Trudy
Company size: 2-10 employees
Industry: Environmental Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2020
Best pest control services software
Have used a lot of different software. I would not go back to the others. Gorilladesk gives me what I want and is constantly upgraded with new features to keep up with charges in the market.
Pros
App on homes for mobile use, all features available on desktop, videos to help you developed you understanding of all features that software can perform. Upgrades done at no additional cost
Cons
Network can get slow sometimes. Not all features are available for basic pricing structure. Drawing functionality of WDO reports needs improved
Reasons for choosing GorillaDesk
Cost, desired functionality no there, mobility function not available
John
Company size: 2-10 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
.
Pros
You can make changes and add things in field Text and email customers
Cons
I like talking to people when I have a problem
Reasons for choosing GorillaDesk
Price Made for pest control
Reasons for switching to GorillaDesk
Gorilla desk works great in field you can add things and make changes
Jason
Company size: 1 employee
Industry: Chemicals
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
It keeps getting better
GorillaDesk wasn't my first software, but it will be my last.
Pros
This software was hands down the best one when I started using it 5 years ago. Now...its even better. With constant upgrades, it continues to meet and exceed my expectations.
Cons
When making changes from the computer, it takes a bit for the app to update with those changes. Constant refreshing is needed.
Reasons for choosing GorillaDesk
Overall ease of use, web based software. Allows me to access my business from any computer
Reasons for switching to GorillaDesk
GorillaDesk simplified everything. Made my job easier.
Christi
Company size: 2-10 employees
Industry: Consumer Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
Meets all of the greatest software needs of our company and super easy to learn
Before using Gorilla Desk, I was using QuickBooks and Google calendar combined to handle our billing and scheduling. Now those two functions are combined in Gorilla Desk and the program actually makes BOTH easier! It also allowed a way for our technician to sign in and mark his own jobs complete and leave comments on customer accounts, which has been so helpful. The learning curve is quick and the customer service is on point. This software was an administrative godsend for us.
Pros
The quick learning curve, the ease of billing customers, and the super responsive customer service. We heard from others and experienced for ourselves that this software is extremely user-friendly. Our new technician had one 40-minute training session and was able to start using it the same day. And while it takes a bit of time to set up each individual customer profile, once it is complete, it is sooooo easy to do my billing! It allows you to set up an invoice template that you use every time and then can send or charge card on file with the click of a button. Billing used to take me about 30 minutes per day (using QuickBooks) and now takes about 3 minutes. Lastly, any time I've ever had a question about how to use an aspect of the software, the response from customer service has been super fast and friendly.
Cons
The look of the invoices. I previously used QuickBooks & Google calendar for billing & scheduling and while I find Gorilla Desk to be easier and more user-friendly on just about every level, the one thing that QuickBooks has over them (in my opinion) is the format and appearance of the invoices. The Gorilla Desk invoices are just not as clean and polished looking as I would like and they are not quite as easy to read. They did offer us the opportunity to upgrade the appearance of our invoices at one point, but it was going to cost extra money and I just didn't want to pay more on top of what we already pay for the software, which is more than QuickBooks. I kinda feel like great-looking invoices should just be part of the deal. But given that the other features of the program have been so much better than anything we've had previously, I was willing to make the trade off for slightly less appealing invoices.
Chris
Company size: 2-10 employees
Industry: Environmental Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2017
The best developed software currently available (2017) for businesses 1-10 employees.
Efficiency - time saving. Cut down paperwork and emailing tremendously Improvement of company's image Happier staff and management More quotes / business leads / recommendations
Pros
In operation for 20 years with over 800 contract sites, scheduling work and Reporting had become a nightmare. I looked for Field software at tradeshows and online for years and never found one that was 1) easy to use and 2) that would do (and only do) all the operations involved in a pest control intervention. I tried out nearly 20 systems and GD stood out. Very few menus/tabs, yet everything is there: quotes, invoices, scheduling, drag and drop jobs, location map for Techs and Customers, Customised Service Reports with photographs, signature on mobile phones, Service History, Template emails, mobile app, etc. Menus: so intuitive and simple to use that one can go learn everything in a few hours without any need to contact support. GD developers managed to make something complex work simply, which most other programmers fail to do. Some of us don't even like using computers or do not have time to train staff, and for that reason every effort should be made to simplify the functionality of a software. GD owners run a pest business, and for that reason they understood what the software should do and how it should look. I used to work 50-60 hours a week and since we started to use GD in July I am now down to around 40 hours. Our staff in the office and on the road also love using GD, and customers are very impressed with the reporting. So well done the GD team and many many thanks for the impact you have on our day to day lives!
Cons
1) Text service (for appointment reminder to customers) is not available in Europe yet. 2) Generic template emails could offer more fields to choose from (e.g. site address, etc.) 3) Time-off blocks could be better (colours, editable etc.) 4) You cannot check Service History (past reports) from the mobile app But what can I say... these are details in the overall picture: this software simply goes beyond any expectations a pest control operator may have.

Response from GorillaDesk
We appreciate your feedback Chris!
Replied September 2017
Kenneth
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
LOVE, LOVE, LOVE GorillaDesk
Pros
-Easy to use and teach to use -Customer Support is Awesome! Easy to message them through the system or email them. -Constant updating and adding many new functions and options at customers request -Mobil app is easy to use and lessons the chances of information getting lost between tech and office. -Mobile documents, less chances of missing paperwork from field -Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone -Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option
Cons
-Would like an option to email directly from GD and have the email stored in the system notes -Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client. -Would like to lock appointment slots and have National Holidays show up on the Calendar -Able to make adjustments to Time Off vs. deleting and reentering it. -Client No Show Button (like the Reschedule) , we like to keep track of this.
Nathan
Company size: 1 employee
Industry: Chemicals
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2020
Hands down the best program Ive used.
Quick Payments* Easy to us software* Great customer Service* Very personable and professional* Faster routing/ Job tracking* Not to often when a company brags about how simple and user friendly their program is are they telling the truth and not misleading their services. With GorillaDesk in just a few days of the Free Trial. I knew this was the future to my business. [SENSITIVE CONTENT HIDDEN] truly has nailed this one right on the head. His staff is absolutely a blessing and so informed on the product. Keep up the great work and I look forward to growing with you guys.
Pros
Very reasonable on the operating price, the functionality of this program is so simple. I could teach my 15 year old son to operate a business using this! GorillaDesk simply makes life easy and stress free running a business. No more chasing paperwork and customers via mail. The simple email and or text reminders and payment options is wonderful. Used to take me 2-4 weeks to get paid for my out of town accounts and recently im seeing payments the same day! As a small business this is huge! I can go on and on all day about the things I like, all I have to say is Real Green systems, Pest pac and the others I have used. I will never go back. This is the cats meow!!!! Great job GorillaDesk..... Oh did I mention the FAST response from customer service, I pocket dialed Gorilla desk and wouldn't you know it, they called me back just to see if there was something I needed because they seen I had to try call... If that isn't A+ service! THANK YOU!!!!
Cons
Im yet to find anything. Gorilla Desk Simply makes life easy.
Reasons for choosing GorillaDesk
The Free-trial made it easy to compare and the positive reviews as well as my friend informing me that this system was the cats Ass! Ooops, can I use that phrase here?
Reasons for switching to GorillaDesk
A forever friend had referred me to GorillaDesk, I played around with the Free Trial and within days was entering all my customers.
Shawn
Company size: 2-10 employees
Industry: Chemicals
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Great product
Great! Makes things easier and faster
Pros
Ease of use, customer service, frequent updates and improvements
Cons
Does not provide adequate reminders on late clients
Reasons for choosing GorillaDesk
Better price, better products, better culture
Reasons for switching to GorillaDesk
Easier to use and better service
Brad
Company size: 2-10 employees
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Life is easier with Gorilla Desk
My customers are extremely happy with the invoice, online pay capability and reporting, when they are happy, so are we
Pros
The simplicity of this software make it very user friendly, the GD team are always a phone call away if a problem occurs or you just simply have a question. GD seems to always be open to suggestion and welcome the users feed back. It is also highly customizable for each companies needs.
Cons
We have been a user for a few years now. When we first started, the training on how to use GD was limited, even though recently, that has greatly improved, there are still alot of features we don't know how to incorporate into our daily use, I feel at times we are underutilizing some features of GD simply because we don't know how, nor have we been properly educated on getting the full potential GD has to offer.
Reasons for choosing GorillaDesk
Simplicity and customer support from GD
Reasons for switching to GorillaDesk
The only reason I had fieldworks was for their barcoding, it was required for our food processing facilities, I was using GD at the same time, but just mainly for residential accounts. I switched to GD 100% once barcoding was available.
Ryan
Company size: 2-10 employees
Industry: Facilities Services
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
best software I could find for wildlife control
Calendar, customer CRM and invoicing.
Pros
Works on multiple devices, excellent calendar and scheduling. My favorite thing over the last two years has been the customer service. I understand the company has grown, but it used to be that the owner would answer my call with my first name, Ive bragged about it others. Now its a receptionist, but still great service.
Cons
Need work orders! I have requested this several times over the last 12 months or so. I make a dummy invoice on visits for my weekly customers, then add the info from those invoices to a "master invoice". This is a waste of time. I want a work order for each calendar event, then it adds to automatically to a billable invoice. I would also like an option to see emails that have been sent out, this effects multiple situations, ie. 1. customer claims email was never recieved (They get caught in filters alot), 2. I used to tell customers information or ask questions by email but when they respond, I only see what they write back, not my original text; so I always send info/questions from my email program instead.
Heather
Company size: 1 employee
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2019
Easy to use computer program
Keeping trackof all ongoing work is a breeze with this program. Keeps record of past years.
Pros
How easy it is to learn how to use. The billing will keep track of how many days a invoice has been billed I like the auto generated email for billing overdue invoices. Customer service is always willing and able to help.
Cons
the only thing I have had trouble with is when a job is marked complete, you are unable to go back and add to the invoicing. We have accidently pushed the complete button and been unable to undo this.
Reasons for choosing GorillaDesk
easy to figure out and flexible to our job
Reasons for switching to GorillaDesk
The other program was not easy to use and the customer service was not very good.
Serge
Company size: 1 employee
Industry: Consumer Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2018
It's easily the single most important investment I made in my new small business!
Again, too many to list but I would say that primarily, it put me in the same league as the big boys from day one as far as from a total professional standpoint. Also it allows a small business like mine to do the work of an office staff automatically and efficiantly.
Pros
Wow, where do I start? Fast and friendly customer support for starters. Value for the money. They keep adding new features which make an owner operator like me, appear to the customer, as sophisticated as the bigger companies! There's a ton more I can list but suffice it to say, I recommend this to anyone I know who has not only a pest control business, but any business with recurring customers. Keep up the excellent work GorillaDesk! I look forward to growing with you!
Cons
Are you kidding? I Love GorillaDesk!!! I literally cannot find one thing I don't like about it. If I had to nit pick, I would say that I'd love to see a weather widget incorporated on the calendar. But again that's not even a complaint.
Mike
Company size: 1 employee
Industry: Consumer Services
Time used: Less than 6 months
Review Source: Capterra
April 2017
One of the best business decisions I've ever made!
I own a small pest control company and switched to this platform from a quickbooks/google calendar set up. Before I signed up I tried their 30 day trial, and the customer support was nothing short of AMAZING! They answered all of my questions over several phone calls. Transitioning my company was easy, and they offered to handle setting up my account on their end. The layout and add-ons offered take care of everything I struggled with on my old set-up. The major selling point for me is the route optimization feature. With a few clicks, I can optimize my route for the month to run in the most efficient way possible. The companion app for phones/tablets is set up fantastically for a field tech. Gives you access to everything you'd need while on the road. They recently added to sync your schedule with Google Calendars as well, which is quite useful. Anytime I've had a problem or question, support has gotten back to me very quickly with an answer/resolution. I can't say enough how friendly and helpful everyone I've talked to has been. I actually started with the Pro plan to try things out, and intended on dropping to the basic plan once I got everything set up. I decided that the benefits that you receive with the Pro plan more than compensate for the slight cost increase, and it's definitely worth keeping long-term. My only regret is that I didn't pull the trigger and set this up sooner.
Pros
Route optimization, automatic e-mails.
Cons
I would like to see a feature on the mobile app that lets you add materials while in the field; also integration with your contact list would be nice.

Response from GorillaDesk
To clarify Mike's Con You can add materials to jobs on the mobile app. What he is referring to is you must at this time add your starting materials to the desktop version and then you'll have them for use in the mobile app.
Replied May 2017

Brent
Verified reviewer
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
I am a very demanding client. I have been paperless since 1998! Gorilla Desk is almost perfect!
Streamlined my scheduling, work order and invoicing all into one package. Saving hours per week in otherwise redundant actions. Much better communications with my clients. Giving me better retention as well as recovering more past clients.
Pros
What I like most is the over all flow of the user interface. Especially in the mobile app. It is easy to navigate the service information. Sync's well with Google . Is good in both Android and iOS. The desktop ie browser is more powerful. Most of it's user interface is easy to navigate.
Cons
Cons: Hmm, I really don't want this to come across as if I am not satisfied with GD over all. Because I am. The biggest issues are two. First, the mobile app cannot do as much as it should. It is adapting quickly. I am just impatient. The other is, no ability to fully work offline. There is some offline editing . Just some cannot be accessed without an internet connection. Being a mostly mobile product, means dead spots of coverage are common. Make the mobile app as powerful as the browser app? You will have a runaway hit. Give 100% offline access? Perfection. Even with these minor deficiencies? I cannot imagine life without Gorilla Desk. I highly recommend for the solo operator like myself to the regional multi branch.
Dane
Company size: 1 employee
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
The best Pest Control Software for a Solo Operator
GorillaDesk has been my one stop shop for my pest control business software. Scheduling, billing, email, and texting of my customers has been easy and cost effective.
Pros
Super user friendly, easy to set up and use. The phone app worked great and gave me most of the functionality of the desktop version.
Cons
Still growing and developing. Not fully fleshed out like some of the other software options. I can't easily set a separate initial price with a regular price for my services. Training is ok, but not as robust as I would like.
Reasons for switching to GorillaDesk
Pocomos was a nightmare to set up and use.
Michael
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2018
After trying 4 other apps, this one was perfect for us without any changes!
Pros
I signed up for the trial period, but my business partner had already purchased it so I didn't need the trial. We are currently using it and it is so perfect for us, we've tried four other apps that promised customization and it would work for us, none did. GorillaDesk is perfect and we don't need to change anything about it, it literally saves us 10 to 20 hours a week and keeps us both in constant contact about jobs and their status, not to mention planning upcoming weeks work by just checking the app and easily contacting customers straight from the app without shuffling through papers or texting back and forth with my business partner, just a quick tap in the customer info and you are talking to them or sent them a message, once you get a reply it's one tap and anybody else in your company knows if the job is confirmed to go, rescheduled, or still unconfirmed to go. Plus with a quick note they know why without having to call or text you to find out why. We spend a bunch of time texting/calling if a job is done or not, but now we look and know if it is or not, THIS SAVES ME SO MUCH TIME AND REDUCES STRESS, Thank you for inventing this!
Cons
The only downfall is the time entering all customer info, but that is not their fault, yes you could import info, but this way you custom enter the info in the notes for each individual customer so you don't forget the details and personalize each customer, so worth it!
