Field Service Management vs ServiceTitan
Field Service Management has 117 reviews and a rating of 4.17 / 5 stars vs ServiceTitan which has 220 reviews and a rating of 4.35 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The ability to see all of your services and how productive we are daily is a huge advantage. Also the communication that ServiceBridge brings between you and the customer is excellent.
- How easy it is to use the system and how how adaptable to my needs is.
Cons
- Loss of data, inconsistencies between different devices.
- It does not update in real time and issuing a refund is apparently simply an impossibility. The use of QuickBooks Online as it's accounting interface has been disastrous.
Pros
- I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go.
- The scheduling and dispatching board and screens are easy to navigate and very helpful.
Cons
- The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself.
- Its just not what I needed for my business and customer service was horrible, multiple transfers stating that I had the wrong department and ended up bei g hung up on.
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FrontRunners
2023
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