About Hellotracks

Hellotracks is a field service solution that helps businesses streamline operations across job scheduling, dispatching and routing. It allows on-field employees to attach images and utilize eSigning capability to validate work/service completion.

Hellotracks' dispatch module enables administrators to automatically create, assign and monitor jobs on a centralized platform. The live location functionality utilizes GPS, geofencing and heat map capabilities to track and record staff movements across all work locations. Additionally, managers and leaders can gain insights into the entire field service lifecycle, from route histories to staff performance and mileages. 

Hellotracks comes with a REST application programming interface (API), which lets bu...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

12 Reviews of Hellotracks

Average User Ratings

Overall

4.00 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(4)

4

4 stars

(4)

4

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

August 2019

Patrick from Information Technology

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

Best Field Staff Management tool ever

Amazing experience! Ine can get a perfect overview of field staff activities real time and at a glance. It's so easy dispatch and track the work in the field. Allows dynamic planning!

Pros

Easy to use Intuitive To some extent, ability to customize Adapt language to Spanish

Cons

Schedule view is unfortunately missing Not possible to optimize routes when having different start and end locations Dashboard not possible to customize and showing information not relevant

Reasons for Choosing Hellotracks

Hellotracks gave an excellent first impression, ready and fast to answer any question. VERY proactive team. I approached Dispatchme recommended by a good friend of mine. Getting in contact with Dispatchme was a terrible experience. Lack of interest, professionalism and respect.

July 2019

Linda from Peace of Mind Concierge Service

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

July 2019

Hellotracks Evaluation

Benefits: -Easy to navigate -Helps us stay organized -Interfaces with out programs we use for the business

Pros

The software helps us to track our field employees and helps the field employees track to find our customers

Cons

Changes/updates are made without an explanation or awareness

Response from Hellotracks

Replied August 2019

Thank you Linda, We appreciate your feedback on Hellotracks. We are happy to see you find the software easy to navigate and find it helpful in tracking your employees and customers in the field. We are sorry that our updates are made without explanation or awareness and appreciate you bringing this issue to our attention. You are likely not the only client who feels this way. We will consider actions to improve this for you and our other clients going forward. Regards, The Hellotracks Team

July 2019

Jesus from JJ's Environmental Services LLC

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

July 2019

Simple and effective dispatch solution

I am satisfied with the overall performance of this product. It's a great value for the price and although it has its shortcomings I can always work around those, or adapt. Either way, it's a great fit for my business but as my business grows, I feel that I will soon outgrow this product.

Pros

I enjoy its simplicity and ease of use, very easy to implement.

Cons

I find it lacking on more powerful features such as customer information retention, online billing and geofencing.

Reasons for Choosing Hellotracks

I chose Hellotracks because of price and simplicity.

Response from Hellotracks

Replied August 2019

Thank you Jesus, We appreciate your feedback and thank you for your 10/10 likelihood to recommend. We are glad to hear that you find the product easy to use and implement within your business operations. We of course are always looking to improve on our product offering and are sorry to hear that you find the service lacking enough functionality to cover the important aspects of your business. We would like to have a discussion on what things you feel could really improve the software, as we feel our clients really know what our product is missing and what could improve it. Regards, Your Hellotracks Team

July 2019

GEOFF from GLASS DISTRIBUTORS

Company Size: 11-50 employees

Industry: Building Materials

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

July 2019

my experience

Pros

I like how you can customize each route and stop.

Cons

I wish we could automatically reverse the routes.

Response from Hellotracks

Replied August 2019

Thank you Geoff, We appreciate the feedback from you and are happy to hear that you like the customization feature within Hellotracks. At Hellotracks we are always considering ways to improve the product and we will look into the possibility of creating a feature that can reverse routes. Regards, Your Hellotracks Team

August 2019

Bryan from ND Sellers Septic Tank Service

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

August 2019

Portable toilet service truck tracking

Overall, I love it, would just like to see a few things tweeked

Pros

I love being able to set up a route for my portable Toilets... app is User friendly for drivers

Cons

Wish app would let me as admin change route as far as deleting stop or adding stop or moving stops...

Reasons for Choosing Hellotracks

Price