--- title: "Housecall Pro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Housecall Pro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Housecall Pro is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/housecall-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) / Housecall Pro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/housecall-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/housecall-profile/alternatives/) # Housecall Pro User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 2,743 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 2,133 reviews (78%) - 4 stars: 463 reviews (17%) - 3 stars: 70 reviews (3%) - 2 stars: 34 reviews (1%) - 1 star: 43 reviews (2%) ### Most mentioned pros - It provides a solid all-in-one solution for managing scheduling, invoicing, and payments, which helps streamline operations and reduce administrative workload. - The customer support has been reliable and helpful whenever needed, and overall the platform feels secure when handling sensitive customer and payment data. While there are occasional minor bugs, they don’t take away from the overall experience. - It’s an all-in-one app that helps service businesses run their day-to-day operations—from booking jobs to getting paid. ### Most mentioned cons - One of the main drawbacks of Housecall Pro is the occasional system lag and bugs, especially when managing multiple jobs or making updates in real time. - Various aspects of the platform's layout are "updated" frequently and cause issues for my staff which in turn increases cost and impacts work flow. - Frequent updates to the layout which cause issues with work flow and increase the time it takes my staff to navigate this monstrosity. ## Housecall Pro customer reviews Showing reviews 1-25 of 2,743 (page 1). ### Powerful contact management program. Full of features. - Overall rating: 5/5 - Reviewer: Nathan H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was positive. The features were a requirement by another vendor that I was working for. They wanted online scheduling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started using Housecall Pro because I wanted online scheduling. This was a very important feature that worked effectively. #### Cons It has many features that are useful. It’s a full contact management software program with invoicing, scheduling and tracking clients. --- ### Housecall Pro A+ - Overall rating: 4/5 - Reviewer: ZAch G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really easy to get going, everything is in one place, and you can integrate almost any other software you're using with it. I use CompanyCam as well and having everything sync and create jobs automatically is clutch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is really good. We had good training and I could always get a response if I had any questions. Being able to schedule and take payments all in one place is a huge asset for me as I don't have time to juggle multiple softwares in the field. #### Cons Housecall Pro is a little more expensive then some of the other softwares to get into. I used them with a different company, but have used another software for my own business. I like Housecall Pro more, it's just not quote in the budget right now. #### Reasons for choosing Housecall Pro It's easier to use and it has a quick setup. Everything you need is in one place. --- ### Still an amazing resource for businesses! - Overall rating: 4/5 - Reviewer: Dessa P. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has definitely helped us to elevate our business in many areas. It is a convenient resource that has allowed the company to streamline processes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy access to customer profiles, ability to run reports on multiple jobs, ability to use bulk messaging to customers. #### Cons Can be limited on creating your own reports, doesn’t automatically calculate commissions which would be an extra feature that would be nice to have. --- ### ABSOLUTELY THE WORST - Overall rating: 1/5 - Reviewer: Damian C. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like that it the UI is smooth on a tablet or phone but absolutely a mess on a computer . I like that when you try and get a deposit for anything over 1250$ they want your customer personal ID , there card number & my personal last 3 month bank statements . ABSOLUTELY LOVE IT #### Cons Absolutely the worst management app full of bloat wear That’s not even the worst of it Customer service ? They’ll answer but you want to be transferred to the department you need it’s not an option , supervisor ? Not an option . Been using Housecall pro for 5months . And I never received my 100$ credit to Angie’s list or thumbtack . Never received my 100$ amazon gift card . And now after processing over 5000$ via service call sales . As soon as I make a full installation sale . They withhold my entire down payment . So I am now unable to purchase the equipment needed . For an installation this Saturday . And there requesting not only my own personal information but also MY CUSTOMERS!! Photos of there ID photos of there credit card & SCREENSHOTS OF OUR CONVERSATION!!! Can you believe it ? Absolutely nuts I’ve called 3 times today 8am 430pm 6:00pm Every single time they have said they’ll have someone contact me and the 1st and 2nd time they both told me I would have my deposit by 5 today . And someone from payment processing would call to confirm . Neither has happend. Once everything is settled I will be canceling my Housecall pro account 350$ a month & it’s a complete joke of a service . #### Reasons for choosing Housecall Pro Based off my research it seemed like the better option . Sadly it is not --- ### Best Service Scheduling Software - Overall rating: 5/5 - Reviewer: Hallye N. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has turned our business around as far as billing and scheduling service. It has saved us money in the time we would put into reporting and tracking before it does most everything for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We love using HCP in our office it has streamlined so many processes for us. We use it for billing, scheduling and vehicle tracking as well as customer tracking. Their customer service is great and timely as well as being a good value for the cost. #### Cons Sometimes they implement new features without notice so there is a learning curve sometimes in finding where they moved buttons #### Reasons for choosing Housecall Pro The value and the features we needed, service titan was so much more and had many features we wouldnt use #### Vendor response Hi Hallye, Thank you so much for the thoughtful review! We’re thrilled to hear that Housecall Pro has helped streamline your billing, scheduling, and customer tracking processes—and that it’s made a real impact on your business. It means a lot to us to know our platform is saving you time and providing strong value. We also appreciate your note about feature updates. Your feedback is valid, and we’re working on ways to improve visibility and communication around changes so you’re always in the loop. Thanks again for choosing Housecall Pro—we’re grateful to support your team! If you ever need anything, don’t hesitate to reach out to us at proadvocate@housecallpro.com. Replied August 2025 --- ### Not satisfying - Overall rating: 3/5 - Reviewer: Hudson V. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. No fun at all. A bit complicated during the set up. The options and descriptions were not helpful. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Hard to say, it was not very friendly to me... I had a hard time adapting to the system. I just did not like it #### Cons My setting up. the program offered at the time limited options and it was not a quick set up and go. #### Reasons for choosing Housecall Pro Jobber was a bit more money when we began our company #### Vendor response Hi Hudson, Thank you for taking the time to share your experience with us. We’re sorry to hear that getting started with the system felt frustrating and that the setup process didn’t meet your expectations. Your feedback about the limited options and unclear descriptions is incredibly valuable, and we’re always working to make onboarding simpler and more intuitive. If you're still with us at this time and open to it, we’d love the chance to support you further or hear more about the specific challenges you've faced. Feel free to reach out to us at proadvocate@housecallpro.com—we’re here to help. Thank you again for your honesty. Replied August 2025 --- ### HouseCall Pro: When you need to take your office on the road - Overall rating: 5/5 - Reviewer: Blaine P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used HouseCall Pro in many jobs and it has always been very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for management as well as technicians #### Cons Easy to function on a mobile device and not lose any features. #### Reasons for choosing Housecall Pro Personal Preference and investigation / research led me to Housecall Pro. I am not disappointed. #### Reasons for switching to Housecall Pro Must be up to speed on managing services and client history. Housecall Pro does that with ease! --- ### Housecall Pro for the Pros! - Overall rating: 5/5 - Reviewer: Patrick Z. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Housecall Pro has an amazing customer service team and there is always someone to respond to questions. I thoroughly appreciated that part of the experience with the app as it transpired to my understanding of how things work within it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HouseCallPro is a wonderful product for the blue collar service industry. I love the way that you can process payments easily through the app. Everything is very user friendly after a little bit of practice and it really helps keeps all my clients data organized. #### Cons The only thing I had trouble with was the monthly costs for what I needed for my business personally. I am not saying it is not a good deal, it just had a bit more bells and whistles than I needed as a one man operation. I can see how if you have more than 2 employees how it can keep everything very organized when it comes to planning and setting up daily routes. #### Reasons for choosing Housecall Pro It is a leading competitor in the home service industry! --- ### Serviced based software - Overall rating: 4/5 - Reviewer: Hunter L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it had great features for what it's intended to do for service based businesses for company such as mine which has a combination of service contract and longer project management requirements.It doesn't suit mines but it's a great product for people who are service based only. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Its focus on service and it communicating with cuatomers thru sms #### Cons Its lack of managment outside service calls and its lack of growth and api intergrations. #### Reasons for switching to Housecall Pro Better flexibility of product. Needed tax features and ease of use --- ### HouseCall Pro - Overall rating: 4/5 - Reviewer: Cathleen D. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered My experience with Housecall Pro is mostly positive. I would recommend training before implementing this tool for your business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked the reporting feature and the fact that you can use HouseCall Pro for all scheduling of clients #### Cons What I liked least is that the integration with Quickbooks glitches at times and you have to manually push the invoices to QBO. --- ### Great for businesses just getting started. - Overall rating: 4/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It is a good system if you are just starting your business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is customized to the service industries. The app is great. #### Cons The cost is high and all reviews say that support is not helpful after signing up. #### Reasons for switching to Housecall Pro Keap kept glitching. It kept making errors that were not our fault. --- ### Great for owner operators - Overall rating: 5/5 - Reviewer: Blake B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. good experience at the level my business was at during the current time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was very customer friendly. It made us look professional. #### Cons It was not specifically good helping us quote moves and didn't have furniture listed. On the dumpster rental side, it didn't allow for inventory to be checked in and out by the driver. #### Reasons for choosing Housecall Pro I ended up having to switch to these products. --- ### Saves time and Money - Overall rating: 5/5 - Reviewer: Andy M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Great customer service and functionality #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Housecall Pro has been a great addition to our company. We've used several different options in the past and never been satisfied until now. This software has saved us countless hours and made us a more profitable company. Great support #### Cons There are a few minor hiccups, but they can be easily worked around until the software team makes adjustments to eliminate them. #### Reasons for choosing Housecall Pro Functionality, presentation and price #### Reasons for switching to Housecall Pro Inefficiency and loss of customers due to scheduling issues. #### Vendor response Hi Andy M, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Replied August 2022 --- ### HVAC business - Overall rating: 5/5 - Reviewer: Derek R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's relatively easy to use. I can schedule an estimate, then convert it to a job once approved, send the invoice and even take payments through the website/app #### Cons The online scheduling option seems like it could be a good feature, but our company doesn't use it much and the times we have used it, the emails just got lost or customers selected the wrong responses which led to confusion. Scheduling a job that takes multiple days is also a bit of a nuisance. We switched from Jobber, and they were so easy to schedule a multiple day job. #### Reasons for switching to Housecall Pro Jobber was lacking some features that HCP had. Jobber also had some good features that HCP does not. In the end, the pros outweighed the cons and we made the switch. #### Vendor response Hi Derek, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Replied November 2022 --- ### Lovely's review - Overall rating: 5/5 - Reviewer: Lovely S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Housecall pro is easy to use, very efficient and runs fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Seeing unpaid invoices outlined in red. Easy scheduling. Loved the private notes section. #### Cons Unable to drag calls on the schedule shorter without rescheduling the call. --- ### always helpful - Overall rating: 4/5 - Reviewer: shauna g. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am pleased but hope they continue to fix bugs as they occur #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how easy it is to get customer service rep. #### Cons I don't like that I cannot make changes. --- ### Rondell steele - Overall rating: 5/5 - Reviewer: Rondell S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Great they helped me along the whole way #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The payment process was great I was able to make good Money #### Cons Nothing to not like everything was clear cut and they even call to help you --- ### I love it! - Overall rating: 5/5 - Reviewer: Lindsey S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love their features and capabilities, it's super helpful and I love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's super user friendly and easy to adjust to. #### Cons I don't like the app, I prefer using this on a desktop but that is just user preference. --- ### Housecall Pro is a winner - Overall rating: 5/5 - Reviewer: Matt C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this product has given us a super positive experience. Works well with Quickbooks and they have been very easy to work with when we have suggested changes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Feel like this product was designed just for us. #### Cons A little challenging to implement at first. --- ### My house calls. - Overall rating: 5/5 - Reviewer: Jeffrey B. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was very inviting and I would use it again should the situation arise #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Actually the attention to customer service #### Cons .I guess I didn't have much interest in it,and was having a funny money" situation that was not to much helping for the prices of services --- ### Housecall Pro is the best for service contractors - Overall rating: 5/5 - Reviewer: Dave R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA. #### Cons The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders. #### Reasons for switching to Housecall Pro Thryv's invoicing options were very limited. --- ### Missing Key Features. Look Elsewhere. - Overall rating: 2/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Don't pull the trigger yet. It doesn't do what you will need and want it to. Keep searching for better options. This does the job that quickbooks doesn't... scheduling, but this software could be so much better if the software developers actually ran a service business and used this in front of customers. I'm sure that by the 5th time they had to type their contact info into the body of an email before they sent an invoice, they would add the functionality to be able to customize the default. If they had to go through every day and send out their payment reminders, they would add automatic functionality (like Quickbooks did). My overall impression and experience is that they made their software, now they are going to sell it. Now that they've sold it, they are gonna raise the price (253% if I want to continue be able to send "on my way" messages). Sure, they have done some bug fixes, but they have pretty much stopped adding features and functionality to the software. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The best thing about Housecall Pro is the invoice that the customers see. It is clean, easy to read, and makes online payment easy. Payment can be made directly from the invoice and there is no need for the customer to open a web portal or log in to view and pay invoices. The mobile app dashboard is great for getting to the job... one tap to send an "on my way" message and another tap to open up google maps. easy. #### Cons The invoicing features (or lack thereof) are infuriating! 1. When you are creating invoices, you can't edit the default email message to have it save your preferences. You have to type out or copy and paste your custom text EVERY INVOICE YOU SEND. I would like to send a nice "thank you for using my services", "refer us", "call with questions" message with all my invoices, but it is a huge pain in the butt and takes too long to do it EVERY TIME! 2. If most of your customers are net 30, there are no automatic payment reminders or Payment Past Due notices. you have to do all of that manually. Since the software doesn't allow for custom email templates, each reminder you send has to be typed out manually or copied and pasted from a Word Doc. 3. The invoices are lacking different areas to add important information and instead rely on a general "Notes" text box at the bottom for Purchase Order numbers, billing disclaimers, and job notes. It gets busy fast. 4. The software and app are generally "clunky" to use. The interface requires a lot of full page loads vs drop down or pop-up fields in order to create a new customer and invoice so it takes twice the time it should, especially with a spotty data connection. 5. There is not a true CRM (customer relationship management) functionality. You can create email marketing campaigns, but it won't remind you customer's birthdays, or when someone has hit a loyalty program milestone, or let you auto-schedule calls or texts. --- ### Perfect for Scheduling/Dispatching Services - Overall rating: 5/5 - Reviewer: Ashley V. - Verified reviewer: Yes - Industry: Package/ Freight Delivery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered This software has saved time, which we know saved money. It has made what was a huge burden and workload so much lighter and easier to manage. Setting multiple schedules for multiple field technicians who do different jobs had never been easier to organize as well as keeping all of the customer information accessable in the easiest ways. This is 100% the best app for scheduling, invoicing, and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Before we found this software, we had to have everyone handwriting information, it was outdated and hard to access, and unorganized. This system has made our entire functionality change. We could never do what we do with a growing influx of customers without this phenomenal software. It has changed business and customer service for the better in every way. #### Cons The only issue we have is making sure that if we have a last minute change we have to ask our technician to refresh their app so that they can see changes. This is a minor inconvenience with the surplus of exemplary use we get from this software. #### Vendor response Hi Ashley, thank you for leaving us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Replied May 2022 --- ### HouseCall Pro from a Person who is not techie - Overall rating: 5/5 - Reviewer: Debbie N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Problems Solved by Using This Product:Housecall Pro helps you manage your appointments and schedule jobs quickly and easily. You can create customized invoices, track payments, and set up automated reminders for customers who are late on payments. You can send automated texts, emails, and voicemails to customers to keep them informed about their jobs. Housecall Pro helps you track job progress, materials used, and expenses incurred so you can stay organized and on top of your business. Benefits of Using This Product:Housecall Pro helps you save time and money by streamlining your business processes. You can increase your profitability through improved customer communication and accurate invoicing. Your customers will appreciate the improved communication and timely job completion that Housecall Pro offers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Housecall Pro offers a range of features and services that make it a popular choice among service providers, including mobile access, online booking, real-time scheduling, and easy invoice creation. The platform is also user-friendly, making it easy for service providers to manage their appointments, billing, and invoicing. #### Cons Some users may find Housecall Pro to be a bit pricey compared to other similar services. Additionally, some users may find the platform to be a bit limited in terms of customizability, as some features and services may not be available in all regions. Finally, some users may find the platform's mobile app to be a bit buggy and prone to crashes, which can be frustrating for those who rely on it heavily. #### Vendor response Hi Debbie, thank you so much for taking the time to leave us a kind review. We really appreciate your rating and value you greatly as a Housecall Pro. Pro Advocate Team Replied February 2023 --- ### Meh - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered It has always been MEH.....But after today I am heavily looking at getting far far FARRRR AWAY from this company!!!!! They have no care or concerns for their customers, or providing a functioning product. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Its okay, but definately not great. They spend alot of time upgrading features that have little use, meanwhile leaving important features with critical issues unresolved. (like automatic late fees, and changing customers name in invoice if you accidentally have the wrong one in field). #### Cons CUSTOMER SERVICE!!!!!! Absolutely the worst! If you like to hire companies that will treat you like a human being this isnt it. We had to close our bank account after being hacked, and open another one for our protection. (According to the bank). I realized I had no number for housecall pro and could not call them. I could not update my account, resulting in loss of customers since they would not be able to pay by credit card since we couldnt easily manage connecting our new account. The lady who called was unbelieveably rude! when I told her that I lost customers because we couldnt bill them because of their system issues, she said "well thats your perception"....ummmm,,, no, reality. And she was obviously 20 with a righteous attitude who feels that she is above all else. Just disgusting attitude. It made me realize that I could not believe I have paid and supported this company who fails to properly train employees in customer service. #### Reasons for switching to Housecall Pro I thought this would would make my job easier #### Vendor response Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Replied August 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/construction/housecall-profile/reviews/?page=2) --- Housecall Pro Reviews, Pros and Cons - 2026 Software Advice