--- title: "Housecall Pro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Housecall Pro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Housecall Pro is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/housecall-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [Housecall Pro](https://www.softwareadvice.com/construction/housecall-profile/) / Housecall Pro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/housecall-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/housecall-profile/alternatives/) # Housecall Pro User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 2,749 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 2,135 reviews (78%) - 4 stars: 465 reviews (17%) - 3 stars: 71 reviews (3%) - 2 stars: 34 reviews (1%) - 1 star: 44 reviews (2%) ### Most mentioned pros - It provides a solid all-in-one solution for managing scheduling, invoicing, and payments, which helps streamline operations and reduce administrative workload. - It’s an all-in-one app that helps service businesses run their day-to-day operations—from booking jobs to getting paid. - Being able to schedule and take payments all in one place is a huge asset for me as I don't have time to juggle multiple softwares in the field. ### Most mentioned cons - Various aspects of the platform's layout are "updated" frequently and cause issues for my staff which in turn increases cost and impacts work flow. - Frequent updates to the layout which cause issues with work flow and increase the time it takes my staff to navigate this monstrosity. - One of the main drawbacks of Housecall Pro is the occasional system lag and bugs, especially when managing multiple jobs or making updates in real time. ## Housecall Pro customer reviews Showing reviews 1-25 of 2,749 (page 1). ### Easy Scheduling and Billing That We Both Love—Especially Helpful for a Husband Who Is Not Comfortable with Technology - Overall rating: 5/5 - Reviewer: Tiffany C. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered We love Housecall Pro! It makes scheduling appointments and handling billing much easier. My husband feels comfortable using it, which is especially valuable because he is not tech savvy. Overall, we are very happy with our experienc #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Housecall Pro makes scheduling and billing easy and organized. My husband loves it, and he is not tech savvy, so the ease of use is a huge benefit. It helps simplify the everyday tasks of running a business. #### Cons I do not have any major complaints at this time. Scheduling and billing have been a great experience for us, and my husband has found it easy to use despite not being very comfortable with technology. --- ### Housecall Pro A+ - Overall rating: 4/5 - Reviewer: ZAch G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really easy to get going, everything is in one place, and you can integrate almost any other software you're using with it. I use CompanyCam as well and having everything sync and create jobs automatically is clutch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is really good. We had good training and I could always get a response if I had any questions. Being able to schedule and take payments all in one place is a huge asset for me as I don't have time to juggle multiple softwares in the field. #### Cons Housecall Pro is a little more expensive then some of the other softwares to get into. I used them with a different company, but have used another software for my own business. I like Housecall Pro more, it's just not quote in the budget right now. #### Reasons for choosing Housecall Pro It's easier to use and it has a quick setup. Everything you need is in one place. --- ### Still an amazing resource for businesses! - Overall rating: 4/5 - Reviewer: Dessa P. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for free trial - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has definitely helped us to elevate our business in many areas. It is a convenient resource that has allowed the company to streamline processes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy access to customer profiles, ability to run reports on multiple jobs, ability to use bulk messaging to customers. #### Cons Can be limited on creating your own reports, doesn’t automatically calculate commissions which would be an extra feature that would be nice to have. --- ### Go Elsewhere - Overall rating: 1/5 - Reviewer: Benjamin B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered I have used HCP for 5-6 years. If you are looking for a platform for a service business, go elsewhere. Various aspects of the platform's layout are "updated" frequently and cause issues for my staff which in turn increases cost and impacts work flow. There are many features which I love, however, solid features and a deteriorating layout result in a poor product. 2 years ago this would be a 4 star review. Currently, 1 star is more than this platform deserves. Customer service is good for the usual bugs but they cannot do anything for platform updates #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Robust features and great customer support. Currently challenged to find more that I like because of how increasingly difficult it is to locate said features with every layout "update". #### Cons Frequent updates to the layout which cause issues with work flow and increase the time it takes my staff to navigate this monstrosity. #### Reasons for choosing Housecall Pro Housecall Pro presented more features than comparative products --- ### “Professional Support and a Team That Truly Cares” - Overall rating: 5/5 - Reviewer: Wendell H. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I also want to give special recognition to [sensitive content hidden] from the Housecall Pro team. [sensitive content hidden] has always been extremely helpful, patient, professional, and supportive whenever I’ve needed assistance. She has helped me with multiple requests over time, including website updates and Google Workspace-related issues, and she has consistently taken the time to understand the situation and help move things forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve had a very positive experience with Housecall Pro, especially with their Support Team and Website Team. They have consistently been professional, prompt, knowledgeable, and supportive whenever I’ve needed assistance. Running a home improvement business comes with a lot of moving parts, so having a team that responds quickly and genuinely works to help resolve issues makes a big difference. I’ve appreciated the communication and the willingness of their team to listen, troubleshoot, and help find solutions. Thank you to the Housecall Pro team for the continued support. It’s greatly appreciated, and I’m happy to recommend them to other business owners looking for a platform with a supportive team behind it. #### Cons The main thing I would like to see improved with Housecall Pro is having more direct access to make changes to our website when an urgent or emergency update is needed. We understand the importance of having the Website Team maintain quality and consistency, and they have always been professional and helpful. However, when we need to make a time-sensitive change—especially an emergency change—it would be very helpful to have the ability to make certain updates ourselves without having to wait for assistance. Even having a limited “emergency edit” option for approved website changes would give business owners more flexibility while still allowing Housecall Pro to maintain control over the overall website quality. --- ### ABSOLUTELY THE WORST - Overall rating: 1/5 - Reviewer: Damian C. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I like that it the UI is smooth on a tablet or phone but absolutely a mess on a computer . I like that when you try and get a deposit for anything over 1250$ they want your customer personal ID , there card number & my personal last 3 month bank statements . ABSOLUTELY LOVE IT #### Cons Absolutely the worst management app full of bloat wear That’s not even the worst of it Customer service ? They’ll answer but you want to be transferred to the department you need it’s not an option , supervisor ? Not an option . Been using Housecall pro for 5months . And I never received my 100$ credit to Angie’s list or thumbtack . Never received my 100$ amazon gift card . And now after processing over 5000$ via service call sales . As soon as I make a full installation sale . They withhold my entire down payment . So I am now unable to purchase the equipment needed . For an installation this Saturday . And there requesting not only my own personal information but also MY CUSTOMERS!! Photos of there ID photos of there credit card & SCREENSHOTS OF OUR CONVERSATION!!! Can you believe it ? Absolutely nuts I’ve called 3 times today 8am 430pm 6:00pm Every single time they have said they’ll have someone contact me and the 1st and 2nd time they both told me I would have my deposit by 5 today . And someone from payment processing would call to confirm . Neither has happend. Once everything is settled I will be canceling my Housecall pro account 350$ a month & it’s a complete joke of a service . #### Reasons for choosing Housecall Pro Based off my research it seemed like the better option . Sadly it is not --- ### Highly Recommend - Overall rating: 4/5 - Reviewer: Casey B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we had great luck with Housecall Pro. The ease of sending an invoice and collecting payment was the highlight for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Loved the feature that showed the employees face when you click on my way to allow customers to see who is showing up to their home or jobsite. #### Cons Hard to reach anyone for customer service questions. Almost always had to use the chat bot and wait a lengthy amount of time for a response. --- ### House Call Pro - an affordable option - Overall rating: 3/5 - Reviewer: Kylee V. - Verified reviewer: Yes - Industry: Accounting - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, house call pro has served its purpose while our company was small and needed minimal options but basic needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros House call pro is a more affordable option than other field service softwares. It offers the basic needs that a small or start up company would need. #### Cons House call pro does not have the best reporting out of the box. You have to customize and create the output that you are needing. --- ### Keeps client information organized - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Housecall Pro makes it easy to keep customer information, appointments, and daily tasks organized. Having everything in one place saves time. #### Cons Some features take a little time to figure out. I would also like more flexibility when customizing certain workflows. --- ### Easy to Use and Time-Saving - Overall rating: 5/5 - Reviewer: mohammed r. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Housecall Pro is easy to use and helps streamline scheduling, invoicing, and customer management. I especially like how it keeps everything organized in one place and saves time. #### Cons Some features can take a little time to learn, and the pricing can feel high for smaller businesses. --- ### HouseCall Pro: When you need to take your office on the road - Overall rating: 5/5 - Reviewer: Blaine P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used HouseCall Pro in many jobs and it has always been very easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use for management as well as technicians #### Cons Easy to function on a mobile device and not lose any features. #### Reasons for choosing Housecall Pro Personal Preference and investigation / research led me to Housecall Pro. I am not disappointed. #### Reasons for switching to Housecall Pro Must be up to speed on managing services and client history. Housecall Pro does that with ease! --- ### Great for businesses just getting started. - Overall rating: 4/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It is a good system if you are just starting your business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is customized to the service industries. The app is great. #### Cons The cost is high and all reviews say that support is not helpful after signing up. #### Reasons for switching to Housecall Pro Keap kept glitching. It kept making errors that were not our fault. --- ### Housecall Pro - HVAC Company Review - Overall rating: 5/5 - Reviewer: Rose P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I love the software. It is constantly being upgraded, which is why we've stuck with it even when we felt there were other options better suited for our needs. This has proven to be a great move for us because they have added features that have greatly improved the software over the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very user friendly, encompasses a lot of different tools into one platform and consistently adding more features to it at least quarterly. It is also very affordable compared to other similar software options. #### Cons Sometimes it would be nice to customize it a little more for our needs. Also, would like a better routing option (it is currently being built up better). #### Reasons for choosing Housecall Pro Mostly cost. HCP is better priced, although FieldEdge and Service Titan does have more features. We just don't see ourselves being able to utilize all the features available. #### Reasons for switching to Housecall Pro I needed something more advanced and more catered to our industry. --- ### Lovely's review - Overall rating: 5/5 - Reviewer: Lovely S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Housecall pro is easy to use, very efficient and runs fast. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Seeing unpaid invoices outlined in red. Easy scheduling. Loved the private notes section. #### Cons Unable to drag calls on the schedule shorter without rescheduling the call. --- ### my experience with house call pro - Overall rating: 5/5 - Reviewer: Ethan F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it for work everyday and it overall is a good experience. Helps the company keep tabs on how many hrs are worked at a house. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clocking into jobs and keeping track of hours has never been easier! #### Cons There are occasional bugs while pausing time at a lot --- ### always helpful - Overall rating: 4/5 - Reviewer: shauna g. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am pleased but hope they continue to fix bugs as they occur #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like how easy it is to get customer service rep. #### Cons I don't like that I cannot make changes. --- ### Housecall Pro is the best for service contractors - Overall rating: 5/5 - Reviewer: Dave R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The appointment reminders and automatic communication with clients ensured we kept clear and consistent communication during the jobs. I loved that when a tech was heading to the next job, they could click on the button saying they are on their way to the job and it would automatically send a text to the client with the updated ETA. #### Cons The automatic invoice reminders caused some issues for our clients. We did work with real estate transactions that would get paid once the house went to closing. The agents I worked with got a lot of reminder emails and it was difficult to configure the settings around automatic invoice reminders. #### Reasons for switching to Housecall Pro Thryv's invoicing options were very limited. --- ### Missing Key Features. Look Elsewhere. - Overall rating: 2/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Don't pull the trigger yet. It doesn't do what you will need and want it to. Keep searching for better options. This does the job that quickbooks doesn't... scheduling, but this software could be so much better if the software developers actually ran a service business and used this in front of customers. I'm sure that by the 5th time they had to type their contact info into the body of an email before they sent an invoice, they would add the functionality to be able to customize the default. If they had to go through every day and send out their payment reminders, they would add automatic functionality (like Quickbooks did). My overall impression and experience is that they made their software, now they are going to sell it. Now that they've sold it, they are gonna raise the price (253% if I want to continue be able to send "on my way" messages). Sure, they have done some bug fixes, but they have pretty much stopped adding features and functionality to the software. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The best thing about Housecall Pro is the invoice that the customers see. It is clean, easy to read, and makes online payment easy. Payment can be made directly from the invoice and there is no need for the customer to open a web portal or log in to view and pay invoices. The mobile app dashboard is great for getting to the job... one tap to send an "on my way" message and another tap to open up google maps. easy. #### Cons The invoicing features (or lack thereof) are infuriating! 1. When you are creating invoices, you can't edit the default email message to have it save your preferences. You have to type out or copy and paste your custom text EVERY INVOICE YOU SEND. I would like to send a nice "thank you for using my services", "refer us", "call with questions" message with all my invoices, but it is a huge pain in the butt and takes too long to do it EVERY TIME! 2. If most of your customers are net 30, there are no automatic payment reminders or Payment Past Due notices. you have to do all of that manually. Since the software doesn't allow for custom email templates, each reminder you send has to be typed out manually or copied and pasted from a Word Doc. 3. The invoices are lacking different areas to add important information and instead rely on a general "Notes" text box at the bottom for Purchase Order numbers, billing disclaimers, and job notes. It gets busy fast. 4. The software and app are generally "clunky" to use. The interface requires a lot of full page loads vs drop down or pop-up fields in order to create a new customer and invoice so it takes twice the time it should, especially with a spotty data connection. 5. There is not a true CRM (customer relationship management) functionality. You can create email marketing campaigns, but it won't remind you customer's birthdays, or when someone has hit a loyalty program milestone, or let you auto-schedule calls or texts. --- ### Pretty Good - Overall rating: 4/5 - Reviewer: Jeff R. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered It's be a positive change to our business. Overall there are some major shortcomings but some of them have been addressed through software updates and we've learned to live with others. There is a lot of "fluff" that would be cool if it worked but as it is it just gets in the way, it should really be removed until it can be implemented into the program properly. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Review generation Invoice easy to generate Estimates easy to generate #### Cons I'm sorry, I'm running out of time to complete this. I could type for an hour at least in this space, PLEASE feel free to call me directly and we can discuss my recommendations [Sensitive Content ] #### Reasons for choosing Housecall Pro It seemed to be set up in a simplistic fashion that served the majority of our needs. #### Vendor response Hi Jeff, thank you for leaving a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Replied May 2022 --- ### House Call Pro - is a Dispatching Pro - Overall rating: 4/5 - Reviewer: Shelley S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall this is a good program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The dispatch capability is great. As a company using House Call Pro and as customer of another trade that used House Call Pro, I definitely found the text notifications an asset. #### Cons For overall job management, we needed a CRM that had a budget for job costs, commissions as well as communicate with some of our other software. This is a good software and we were excited about it but it ultimately didn't fit all that we needed and let us having to duplicate information between two programs. #### Reasons for choosing Housecall Pro We no longer use this software but I still liked it. It is great for dispatching, job tracking for the client and communication with the client. The invoicing worked well as would be expected. If we could harness the dispatching capability of House Call Pro with our current CRM we would have a perfect system. #### Vendor response Hi Shelley, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Replied June 2022 --- ### Housecall pro is the best service to facilitate the work. - Overall rating: 4/5 - Reviewer: Marie Jeanne E. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Housecall pro allowed me to have total control of my administration and to better satisfy customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked about this software is the fact that the price, the customer service are easy to use. The emails are automated for good follow-up. #### Cons What I liked least is that when the system breaks down it destabilizes, until its reactivation. #### Vendor response Hi Marie Jeanne E, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Replied August 2022 --- ### Good for small, mostly residential HVAC - Overall rating: 3/5 - Reviewer: Trey L. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This product has served us well but we are growing and I fear we will outgrow it sooner than we wanted to. I also feel that the customer service has fallen off dramatically since we started using HCP. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros When onboarding a new employee this system is very easy to figure out both in the field and the office. #### Cons I like to see a clean schedule. It's tough to have someone run to give another tech a hand without throwing the look of the calendar off. They have changed the appearance too many times, it seems like they are always changing it but not focusing on the changes that would help HVAC the most. #### Reasons for switching to Housecall Pro Cost. #### Vendor response Hi Trey, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at proadvocate@housecallpro.com - Thank you again. Replied January 2023 --- ### Housecall Pro - A services teams dream. - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Amazing experience. Helps us keep track of what needs to be done and where our service team members are. Invoicing in person or online along with notifications has allowed us to get paid in a timely fashion. Awesome product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Housecall Pro is an amazing program that allows our service team members to be scheduled and on track. We can send notifications to employees, clients, rollouts, etc. Invoicing on the spot or online allows us to get paid on time. The calendar sync keeps our employees updated. Database with all notes, projects, contact information, etc. Perfect! #### Cons There is nothing that we don't like about Housecall Pro. Potentially being able to integrate into Insightly would be a nice touch, which I'm fairly certain that we can we just haven't integrated it yet. #### Vendor response Thanks for the review! Glad the platform is helping you maintain and grow your business! Great feedback around the Insightly integration, I will submit a provote for you on that. If you need anything, feel free to reach out to proadvocate@housecallpro.com. Thanks again and have a great day! Replied March 2023 --- ### Meh - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered It has always been MEH.....But after today I am heavily looking at getting far far FARRRR AWAY from this company!!!!! They have no care or concerns for their customers, or providing a functioning product. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Its okay, but definately not great. They spend alot of time upgrading features that have little use, meanwhile leaving important features with critical issues unresolved. (like automatic late fees, and changing customers name in invoice if you accidentally have the wrong one in field). #### Cons CUSTOMER SERVICE!!!!!! Absolutely the worst! If you like to hire companies that will treat you like a human being this isnt it. We had to close our bank account after being hacked, and open another one for our protection. (According to the bank). I realized I had no number for housecall pro and could not call them. I could not update my account, resulting in loss of customers since they would not be able to pay by credit card since we couldnt easily manage connecting our new account. The lady who called was unbelieveably rude! when I told her that I lost customers because we couldnt bill them because of their system issues, she said "well thats your perception"....ummmm,,, no, reality. And she was obviously 20 with a righteous attitude who feels that she is above all else. Just disgusting attitude. It made me realize that I could not believe I have paid and supported this company who fails to properly train employees in customer service. #### Reasons for switching to Housecall Pro I thought this would would make my job easier #### Vendor response Hi there, thank you so much for taking the time to leave us a review, your feedback is very valuable to us. We would love the opportunity to speak with you to learn more about your experience. If you're open to discussing further, please send us an email at the address provided. Thank you again. Replied August 2022 --- ### Almost There - Overall rating: 4/5 - Reviewer: Mike B. - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am a painting and drywall contractor in the Indianapolis area and have looked at about a dozen different programs to help me run my business. The first thing I can say, is that it seems that no perfect program exists, since most are either too generic (difficult to tailor to my industry) or too cumbersome. I actually "used", as in, not really, Builder Trend for a period of time, but found it to be way more than I really needed. Method CRM was another, but it seemed too difficult to master. Several of my coleages in the industry are using estimating software, in addition to Basecamp, Pipeline Deals and other things. Since I am a one man operation, I have to do everything from sales to production to marketing to billing, so time is at a premium for me and I needed a solution that was easy enough to learn. I also needed a program that would synch with my Quickbooks online (another imperfect program, but its what I know) and allow me to function in the field. I eventually stumbled upon HouseCall Pro and was impressed enough to give it a shot. Right from the start, I found it easy to learn. In fact, I signed up, had my personalized tutorial and three hours later was writing my first estimate in the field on it. I will highlight the pros and cons in the fields below, but I can say that this is a company that is constantly improving its product. I get the sense that they want to be able to provide a one stop program. I say that because I have had conversations with one of their specialists and he was asking me what else would I like to see them doing to improve. They have a chat bubble online (at your desktop only) that is available most hours and they connect quickly with helpful answers. My biggest beef with this program is that they are spending a lot of time building new features into the program when I think they should be tweaking existing features. For example, there is an auto responder email feature that you can set up for as many emails as you like, but they have not included an option to include hyperlinks in the emails. I am sending out a survey form and also a review request form, in which I have created the links, but the customer is forced to copy and paste in order to access these. Unfortunately, I am getting zero responses because a hyperlink would be easier. All in all, I think HouseCall Pro is on the right track, but they have a way to go before they can live up to their true potential. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros QBO synchronization, ease of use, ability to do estimates and invoices in the field. Tags allow tracking of specific items (similar to classes) like lead type and services provided. GPS to track employees and picture of house from Google maps shows on customer page. Auto responder feature, postcard program that is cost efficient. Great customer service, responsive. Online booking of jobs for customers. Ability to take credit cards. Mobile program lets customers know when you are on the way to their home. You can set up employees/techs and have their picture sent to the customer before they arrive at a job. #### Cons I have found issues with duplication of invoicing; there seems to be no recognition of multiple invoicing for a single estimate. No hyperlink option for the auto responder email program. Credit card option cannot be turned off on a mobile device, must be done on desktop version when invoicing. There is no job costing function. At $199.00 per month, I feel that this program can do so much more. ## More reviews [Next reviews](https://www.softwareadvice.com/construction/housecall-profile/reviews/?page=2) --- Housecall Pro Reviews, Pros and Cons - 2026 Software Advice