IFS Field Service Management Software


 

IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service industries such as medical equipment, high tech, property management, telecommunications and more. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics.

The Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. The mobile app enables workers in the field to access critical data through their wireless device. The solution also helps manage contract lifecycles, as well as parts management, both inventory and the part return process. Users can also handle claim recovery and warranty renewals.

 

IFS Field Service Management - FSM service lobby
 
  • IFS Field Service Management - FSM service lobby
    FSM service lobby
  • IFS Field Service Management - Mobile
    Mobile
  • IFS Field Service Management - Mobile app
    Mobile app
  • IFS Field Service Management - Scheduling
    Scheduling
  • IFS Field Service Management - Scheduling overview
    Scheduling overview
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

8 Reviews of IFS Field Service Management

 

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Software Advice Reviews (3)
More Reviews (5)

Showing 1-3 of 3

Lydia from AMC Services Inc
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Works Great

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use layout, tracks technicians on a map, works well with Quick Books.

Cons

Doesn't sync sometimes, design looks outdated.

 
 

Deb from woods plumbing
Specialty: Accounting

September 2016

September 2016

We are happy with FSM except for not being able to scan inv numbers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Dispatching our plumbers and merging with Quickbooks

Likes Least

We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand. This would make our system complete. Please make note of our needs.

Recommendations

All good except not being able to scan inventory bar codes

 
 

Rudy from Spencer Technologies
Specialty: Maintenance / Field Service

May 2015

May 2015

Very satisfied with FSM

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.

Likes Least

The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency. We have been able to overcome this through custom screens and user defined fields, in combination with the business rules. Sometimes you have to get creative.

Recommendations

Request a Demo, ask the experts to show you how IFS FSM can fulfill your requirements.

 
 
 
Showing 1-5 of 5


April 2018

April 2018

So much functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All of the functionality that we need in one company. There was no need to bolt on modules from third parties that may or may not function properly throughout the system.

Cons

Implementation was a little rocky but I think that this depends greatly on the implementation team. Luckily our PM was awesome.

Review Source: Capterra
 

Paul from Prince Minerals
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

User, support and administrator for 3 years as end user customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Upgraded from old ERP software to give better financial and manufacturing reporting

Pros

simple interface and ease of navigation. error messages are fairly intuitive and after only a few months of usage can be self rectified without the need of on site consultants

Cons

Some administrative tasks can be a bit clunky. Initial setups have to be correct as some changes are not changeable

Review Source: Capterra
 

paul from TCL packaging

January 2018

January 2018

used for several years, found to be very usfull and packed with features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the ability to link PPM`s with PO`s so spare part orders are automatically ordered before a PPM is due

Cons

at times a little too complex , a large amount of features are good but at times confusing. If IFS could be simplified it would be one of the best around

Review Source: Capterra
 

Aaron from CTS

March 2017

March 2017

Very good and very good functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use and a lot of functionality to customise the product. Friendly support team when needed and always get the job done

Review Source: Capterra
 

Beth

December 2016

December 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp