IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service industries such as medical equipment, high tech, property management, telecommunications and more. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics.
The Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. The mobile app enables workers in the field to access critical data through their wireless device. The solution also helps manage contract lifecycles, as well as parts management, both inventory and the part return process. Users can also handle claim recovery and warranty renewals.
Lydia from AMC Services Inc
Employees number: 2-10 employees
Easy to use layout, tracks technicians on a map, works well with Quick Books.
Doesn't sync sometimes, design looks outdated.
Deb from woods plumbing
Dispatching our plumbers and merging with Quickbooks
We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand. This would make our system complete. Please make note of our needs.
All good except not being able to scan inventory bar codes
Rudy from Spencer Technologies
Specialty: Maintenance / Field Service
The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.
The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency. We have been able to overcome this through custom screens and user defined fields, in combination with the business rules. Sometimes you have to get creative.
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All of the functionality that we need in one company. There was no need to bolt on modules from third parties that may or may not function properly throughout the system.
Implementation was a little rocky but I think that this depends greatly on the implementation team. Luckily our PM was awesome.
Paul from Prince Minerals
Employees number: 201-500 employees
Upgraded from old ERP software to give better financial and manufacturing reporting
simple interface and ease of navigation. error messages are fairly intuitive and after only a few months of usage can be self rectified without the need of on site consultants
Some administrative tasks can be a bit clunky. Initial setups have to be correct as some changes are not changeable
paul from TCL packaging
the ability to link PPM`s with PO`s so spare part orders are automatically ordered before a PPM is due
at times a little too complex , a large amount of features are good but at times confusing. If IFS could be simplified it would be one of the best around
Aaron from CTS
Very easy to use and a lot of functionality to customise the product. Friendly support team when needed and always get the job done