IFS Field Service Management software


15 reviews(4.5/5)
15 reviews(4.5/5)

IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service industries such as medical equipment, high tech, property management, telecommunications and more. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics.

The Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. The mobile app enables workers in the field to access critical data through their wireless device. The solution also helps manage contract lifecycles, as well as parts management, both inventory and the part return process. Users can also handle claim recovery and warranty renewals.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

15 Reviews of IFS Field Service Management

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  • Celso from Reliance Home Comfort

    Specialty: HVAC

    Number of employees: 1,001-5,000 employees

    September 2018

    IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.

    Cons

    We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.

    This review was submitted organically. No incentive was offered
    Review Source
  • Claude from ACCO Engineered systems

    Specialty: HVAC

    Number of employees: 1,001-5,000 employees

    August 2018

    Configuration adventure

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Superbly elaborate and granular. It will eventually do everything we need to achieve and more and all within one solution

    Cons

    Functionality and data schema may require modification to meet your business need which will complicate implementation and lengthen cycle

    This review was submitted organically. No incentive was offered
    Review Source
  • Dave from Gosiger Holdings LLC

    Specialty: Manufacturing Equipment

    Number of employees: 201-500 employees

    August 2018

    IFS FSM in the Machine Tool WOrld

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    FSM is highly adaptable. The software allows us to modify the software ourselves where other software require their staff to make changes with a cost to us. We have been able to adapt the software to meet our business needs.

    Cons

    The dropship solution provided out of the box does not match our business model. We have been able to over come this hurdle with a small amount of custom code provided by IFS.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mike from Macro Integration

    Specialty: Information Technology

    Number of employees: 51-200 employees

    August 2018

    Solid product for field service management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Sales and Management team at IFS are committed to making each install successful. They are very willing to work to get customers where they need to be.

    Pros

    Can handle any maintenance, repair or support scenario; Flexible; Highly configurable; User interface is intuitive; Data import/export feature very easy

    Cons

    Business rule creation is not intuitive
    Customer Portal lack a significant amount of functionality needed
    Warehouse portal requires a lot of work to tune for efficiency. It is not useful out of the box.

    This review was submitted organically. No incentive was offered
    Review Source
  • Roger from Gosiger

    Specialty: Industrial Equipment

    Number of employees: 201-500 employees

    August 2018

    Meets our needs with many features we still need to integrate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are.

    Cons

    Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better.

    This review was submitted organically. No incentive was offered
    Review Source
  • Steve from ACCO

    Specialty: HVAC

    Number of employees: 1,001-5,000 employees

    August 2018

    New User

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Too early to say as we are new to IFS. Time will tell. Once we are fully implemented we can give a better review of FSM field service management.

    Pros

    Product rich, lots of flexibility and configurations. A full suite capability is a major draw. Capability to connect to IFS ERP.

    Cons

    Documentation is somewhat lacking. IFS staffing seems to be running thin on people and while they are great people they seem overworked and spread too thin.

    This review was submitted organically. No incentive was offered
    Review Source
  • Drew from Speed Wrench

    Specialty: Automotive

    Number of employees: 51-200 employees

    August 2018

    Functional and configurable software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to program. Configurable options that are approachable for SQL and XML writers. User creation, roles and rights assignment are a breeze.

    Cons

    Difficult to train for older users. Difficult to isolate/trace bugs. Upgrade process is not well documented and does not often go smoothly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    Number of employees: 201-500 employees

    April 2018

    So much functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All of the functionality that we need in one company. There was no need to bolt on modules from third parties that may or may not function properly throughout the system.

    Cons

    Implementation was a little rocky but I think that this depends greatly on the implementation team. Luckily our PM was awesome.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paul from Prince Minerals

    Number of employees: 201-500 employees

    April 2018

    User, support and administrator for 3 years as end user customer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Upgraded from old ERP software to give better financial and manufacturing reporting

    Pros

    simple interface and ease of navigation. error messages are fairly intuitive and after only a few months of usage can be self rectified without the need of on site consultants

    Cons

    Some administrative tasks can be a bit clunky. Initial setups have to be correct as some changes are not changeable

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • paul from TCL packaging

    January 2018

    used for several years, found to be very usfull and packed with features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the ability to link PPM`s with PO`s so spare part orders are automatically ordered before a PPM is due

    Cons

    at times a little too complex , a large amount of features are good but at times confusing. If IFS could be simplified it would be one of the best around

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Aaron from CTS

    March 2017

    Very good and very good functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to use and a lot of functionality to customise the product. Friendly support team when needed and always get the job done

    Review Source: Capterra
  • Lydia from AMC Services Inc

    Specialty: HVAC

    Number of employees: 2-10 employees

    February 2017

    Works Great

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use layout, tracks technicians on a map, works well with Quick Books.

    Cons

    Doesn't sync sometimes, design looks outdated.

  • Deb from woods plumbing

    Specialty: Accounting

    September 2016

    We are happy with FSM except for not being able to scan inv numbers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Dispatching our plumbers and merging with Quickbooks

    Cons

    We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand. This would make our system complete. Please make note of our needs.

  • Rudy from Spencer Technologies

    Specialty: Maintenance / Field Service

    May 2015

    Very satisfied with FSM

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.

    Cons

    The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency. We have been able to overcome this through custom screens and user defined fields, in combination with the business rules. Sometimes you have to get creative.

  • December 2016

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Review Source: GetApp
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