About Intuit Field Service Management

Intuit Field Service Management is a field service solution that provides real-time updates from the field, job scheduling, and intuitive invoicing. Intuit Field Service Management centralizes all customers, contacts, and equipment information in one place, providing technicians with all the information they need for any job. Intuit FSM seamlessly integrates with QuickBooks Desktop Enterprise to keep financial and field service data in sync.

With Intuit FSM, dispatchers have access to a comprehensive dashboard that shows technician’s work orders, location, and status. The solution makes scheduling work orders easy with drag and drop capabilities. Integration with Google Maps and GPS system allows dispatchers to track workers and locate customer sites without d...


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5 Reviews of Intuit Field Service Management

Average User Ratings

Overall

3.2 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

2.5

Ratings Snapshot

5 stars

(1)

1

4 stars

(0)

0

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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April 2020

Michael from W. Thomas Love and Associates

Company Size: 51-200 employees

Industry: Professional Training & Coaching

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Connections

It was a big installation and training process. Ot took a little while to be up and running efficiently

Pros

Intuit enables us to keep connected. The consultants in the field the different department heads. Also invoicing is also connected.

Cons

Nothing I can think of. It works very well. Enables us to keep better control over consultants who are most6out of of6.

March 2021

Taylor from Key Business Solutions

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Functionality

3.0

March 2021

Field Service Review - KBS

Overall our experience has been positive, as far as customization and minimal issues with the product.

Pros

We liked that it was customizable for what we needed it for and that we were able to add maintenance agreements that were easily visable.

Cons

The look of Field Service is outdate, and we would like the option to be able to clearly schedule installations and a more modern GPS capability to see our technicians. These features are some what available just not as modern as we would have liked.

Reasons for Choosing Intuit Field Service Management

We used Field Service for year but ultimately decided to switch to a new product, we still keep field serivce however because we have years worth of information in the application that we cannot lose. There are features of Field Service we loved like the customization of it for what we needed it for, so if the overall look does not bother you, I think that it would be perfect for other companies to use.

August 2019

shirley from Chihuahua Plumbing, Inc.

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

2.0

August 2019

I Hate this program

I can see no benefit as far as Quickbooks goes. Everything in QB is a mess. How can I clean this mess up. Do you people have a solution to my accounting problem?

Pros

1. Scheduling the guys and they can see w/o on phones. 2. Charging the clients on site.

Cons

We've had this program for over 4 years and our Quickbooks is a mess. Does not synchronize well. When we try to enter checks on QB for deposits, the invoice does not always show up over 3/4 of the time. I looked at QB the other day and there are so many A/P open and I know it is not true. This is after 4 years of use. Imagine how sad I am that I choose this program for my office people.

Reasons for Choosing Intuit Field Service Management

I choose IFS when I researched software and thought this would be the best because it supposedly integrated with QB. I now see that I was wrong.

Response from Intuit

Replied August 2019

Hi there, Shirley. As a company executive, the last thing you should have to worry about is having an inaccurate A/P account. You may wish to consider contacting one of our QuickBooks certified accountants, known as ProAdvisors, to assist with resolving any discrepancies in your file. The following link provides a list of available ProAdvisors in your area: https://quickbooks.intuit.com/find-an-accountant/ Thank you for taking the time to share your thoughts on the program. David, the QuickBooks Team

October 2020

Danielle from Rentaltyme Ice Machines LLC

Company Size: 2-10 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

October 2020

Not great

We ended up switching to Service Fusion so that we could have additional features and upgrades.

Pros

It is very basic, it follows a tab-type process.

Cons

Nothing ever changes. There are no updates. If you need help, support is very hard to get ahold of. You pay by the user license.

October 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Functionality

1.0

October 2018

Yikes

Pros

It’s technically a field service management tool.

Cons

Everything. It’s poorly implemented, way overpriced, and just crusty. Features are fewer and less helpful across the board versus even the worst standalone FSM software I tried in our search.