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About iTrade
iTrade is a cloud-based field service solution catering to verticals such as air conditioning, contracting, electrical, locksmithing and plumbing. The solution offers a native mobile application for Android and iOS devices. Key features allow users to schedule jobs, automate timesheets, collect digital signatures, manage staff and print job cards.
iTrade enables users to customize quotations with company logos, colors and pictures. The solution allows operators to access GPS stamped job reports and monitor the job completion status of field workers. Businesses can create different sell price categories, change descriptions, as well as restore inventory backups.
iTrade provides integrations with Xero, enabling builders to create and track invoices. The solution lets businesses track the location of field workers in real time. Electricians can automate booking confirmations to be sent to customers or staff via email or text.
iTrade offers services on a monthly subscription basis and provides customer support via email and an online ticketing system.
4 Reviews of iTrade
Overall rating
5.00 / 5 stars
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Showing 1-4 of 4 reviews
March 2019
Maria from Hines Electrical & Security Ltd
Company Size: 2-10 employees
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2019
iTrade - easy to use and has made how things run much simpler
So many benefits - can see the technician job notes etc as soon as he completes each job - and then can obviously email the customer the invoice that day, so long as the supplier invoices have come through (if specific gear was picked up). Can move jobs around quickly if bookings change. Customer job history is all there and easy to find. Quoting system is awesome, can create templates for faster quoting. Supplier invoices get emailed straight into iTrade. Can use the Reports option to send monthly customer service reminder emails...
Pros
Can send customer invoices out immediately, makes job dispatch very quick and easy, very user friendly, can store important customer details specific to them (ie if they have an alarm system)...
Cons
Occasionally when one of our techs is in an out of coverage area his data doesn't seem to come back through the system - doesn't happen often though
March 2019
Mark from Hines Electrcial
Company Size: 11-50 employees
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
The Big Review
I love using iTrade as I can get my quotes to my customers within the same day.
Pros
Very easy to navigate around the program & APP, the quoting feature is great and allows me to get my quotes to my customers in record time.
Cons
When invoicing out projects you have to move the box to see the total price.
When creating a task the expiry date should automatically be set to after the event.
March 2019
Jamie from Tonkin
Company Size: 2-10 employees
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Tried many, this one works
Pros
Its simple, they all say they are but this one is the easiest I've found.
Its easy to work your way around looks simple but you can dig deeper when you need to.
Does everything we need it to do and it saved us one admin staff.
Cons
No windows mobile app, only Android and iOS
March 2019
Helen from Hines Electrical & Security
Company Size: 11-50 employees
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Happy i Trade user
I love i Trade. Its accurate. i Trade makes my life less stressful by helping to organise our trades men out on the road. Everything co ordinates well.
Pros
Ease of use.
Can find my way around the system easily
Cons
Honestly can't think of anything i don't like.