Janitorial Manager Software

Janitorial Manager Software

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About Janitorial Manager

Janitorial Manager is a cloud-based solution designed to assist small to midsize commercial cleaning businesses with managing inventory, work orders, operations, clients, inspection tasks and more. The platform enables organizations to communicate with customers/employees, track performance, monitor employee activities and give feedback. Janitorial Manager comes with a project management module, which allows managers to handle time-based projects, cost, schedule planning, requirements and quality control procedures. Features include group messaging, instructions and checklists, time tracking, work order management, alerts and more. Additionally, the client portal enables clients to request services, give feedback, access supplies and track project progress. J...
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Janitorial Manager assigned inspections

Janitorial Manager User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 19 reviews

Kathy

Verified reviewer

Company size: 51-200 employees

Industry: Environmental Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2019

Janitorial Manager Software was so easy to implement.

Much better communication supervisor and account activity. No show alerts are awesome best and easiest to set we have ever seen 25 yrs! The best customer service! Our employees upper 70’s and below are using this program with ease.

Pros

Ease of use. Comprehensive client information at your fingertips. On going friendly and professional service to any situation. Continued education and development on special request with no hesitation.

Cons

Why when when terminating a recurring schedule it takes multiple steeps to terminate a employee.

Response from Double A Solutions

Thanks for your feedback Kathy! We truly appreciate the kind words and look forward to continuing to serve you and help grow your business!

Replied May 2019

Amy

Company size: 51-200 employees

Industry: Facilities Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Great additional to our company!

The timekeeping feature within JM has quickly become the most valuable tool for our company. It makes our payroll process a lot quicker, more efficient and with much fewer errors. The dedication of the JM team and especially our Account Manager, [SENSITIVE CONTENT HIDDEN], has no doubt made the rollout of JM to our employees a complete success. We are now starting to use other features within the program, like Inspections, and are confident this will continue to improve our company overall, by streamlining our managers' inspections & reporting.

Pros

JM has been a great addition to our company! We started out using JM for the timekeeping feature. This aspect was fairly easy to set up and is extremely easy for our employees to use. The customer support team is great and the constant updates and emails with tips, links and other troubleshooting info is invaluable. This also shows us that JM is constantly improving its technology, which makes it even more appealing. There are many other features within JM that we have yet to implement, but we know each feature will only help our company grow and become more organized.

Cons

I am not a tech savvy person, so some of the processes to set up different tools within the program can be a challenge. I imagine it is much easier for people who are more advanced with technology than myself. Having said that, our Account Manager, [SENSITIVE CONTENT HIDDEN], is an excellent teacher who shows patience with us during any training sessions we have. She is filled with tons of information about JM and is always available when I need her assistance, so it makes JM a lot less challenging.

Reasons for choosing Janitorial Manager

We chose JM because it is specifically designed for Janitorial Services and companies within the cleaning industry.

Response from Double A Solutions

Thank you for the review, Amy! We appreciate hearing your feedback on our software and how it is helping your cleaning company!

Replied May 2021

Andrea

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
5

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

September 2020

Great Concept But Needs Work

When I first got in contact with a customer rep I was so excited by the features available, but once we rolled it out to our employees and started to use it we had a lot of issues. At first customer service and our rep was amazing, but once we started to have multiple issues the customer service began to decline, where we don't hear back from them for 2-3 days. Overall I think with a little tweaking and user friendly updates the app would be great, but as of now our company is looking for other alternatives to help us manage in a more efficient way unless we can get what we need to run our business.

Pros

- great concept - has exactly what you need for a facilities business - customer portal - employee tracking - group messaging - overall great concept and IDEA

Cons

- needs a lot of user testing to get to the level of functionality needed - some of the settings are off and can't be used because you can pick and chose the level of access only employee & manager - managers can see all locations not just their location - app freezes and the updates aren't automatic needs to be deleted and downloaded again - trouble clocking in - setting can be a little confusing - web browser is slow - customer portal isn't available on app only messaging - employee messaging is off

Reasons for choosing Janitorial Manager

Affordability, features , customer service at the time

Response from Double A Solutions

Thanks for your honest review, Andrea. We constantly are not only adding additional functionality to the system but also updating/improving the system to be more user friendly and fast. This feedback is valuable and motivating for the team to help serve our customers better!

Replied October 2020

Rashaii

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Very Good Software

I changed to Janitorial Manager because I was looking for software that allowed my workers to clock in and out and keep track of supplies without using many different software. This one suite has it all. My employees can request supplies, clock in/out, take pictures, and ask questions all from the same place. I can do evaluations, look at how much money in profit I am bringing in, AND reconcile reports all from one suite. This thing does it all, and I am seriously wondering how I got along without it. The price is cost-effective, and it doesn't break the bank. They have dedicated people who answer all questions and fix all issues, no matter how big or small. I seriously LOVE this software, and I am totally recommending it to all my colleagues in the cleaning industry.

Pros

This software is super easy to use. At first, it may seem a bit overwhelming, but there are people in their customer service who are dedicated to helping. They answer all questions you have, no matter how big or how small. The software is fully customizable; you can get however granular you want to. The software is super accurate, and the more info you put into there, the better it is! I would totally recommend this software to all my cleaning company owners because it is beneficial.

Cons

I would like to see the supply and inventories added into the software and profit and loss pages on the dashboard versus separate reports and separate entities.

Reasons for switching to Janitorial Manager

I needed something that does everything all from one space versus several different apps that are hard to keep up with.

Response from Double A Solutions

Thank you for your review, Rashaii! We really appreciate it.

Replied February 2021

Dave

Company size: 51-200 employees

Industry: Facilities Services

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2019

A Quality product

This is the best overall software for janitorial service providers. The best thing about JM is the fact that they listen to user feedback and act on it. This is important from a user point of view because with each update or release as they call it, the software gets better and better.

Pros

I like how all customer and employee info is kept in one place and we can log all customer communication as well as all things related to employees like, reviews, pay increases, attendance, etc.

Cons

I like the flow of the software the least. what I mean by that is there are multiple apps to accomplish different things and the customer portal and the app aren't linked.

Reasons for switching to Janitorial Manager

Swept was way to limited and way to expensive.

Response from Double A Solutions

Thanks for the review, Dave! We appreciate hearing feedback from our users.

Replied August 2019