Much better communication supervisor and account activity. No show alerts are awesome best and easiest to set we have ever seen 25 yrs! The best customer service! Our employees upper 70’s and below are using this program with ease.

Ease of use. Comprehensive client information at your fingertips. On going friendly and professional service to any situation. Continued education and development on special request with no hesitation.

Why when when terminating a recurring schedule it takes multiple steeps to terminate a employee.

The timekeeping feature within JM has quickly become the most valuable tool for our company. It makes our payroll process a lot quicker, more efficient and with much fewer errors. The dedication of the JM team and especially our Account Manager, [SENSITIVE CONTENT HIDDEN], has no doubt made the rollout of JM to our employees a complete success. We are now starting to use other features within the program, like Inspections, and are confident this will continue to improve our company overall, by streamlining our managers' inspections & reporting.

JM has been a great addition to our company! We started out using JM for the timekeeping feature. This aspect was fairly easy to set up and is extremely easy for our employees to use. The customer support team is great and the constant updates and emails with tips, links and other troubleshooting info is invaluable. This also shows us that JM is constantly improving its technology, which makes it even more appealing. There are many other features within JM that we have yet to implement, but we know each feature will only help our company grow and become more organized.

I am not a tech savvy person, so some of the processes to set up different tools within the program can be a challenge. I imagine it is much easier for people who are more advanced with technology than myself. Having said that, our Account Manager, [SENSITIVE CONTENT HIDDEN], is an excellent teacher who shows patience with us during any training sessions we have. She is filled with tons of information about JM and is always available when I need her assistance, so it makes JM a lot less challenging.

When I first got in contact with a customer rep I was so excited by the features available, but once we rolled it out to our employees and started to use it we had a lot of issues. At first customer service and our rep was amazing, but once we started to have multiple issues the customer service began to decline, where we don't hear back from them for 2-3 days. Overall I think with a little tweaking and user friendly updates the app would be great, but as of now our company is looking for other alternatives to help us manage in a more efficient way unless we can get what we need to run our business.

- great concept - has exactly what you need for a facilities business - customer portal - employee tracking - group messaging - overall great concept and IDEA

- needs a lot of user testing to get to the level of functionality needed - some of the settings are off and can't be used because you can pick and chose the level of access only employee & manager - managers can see all locations not just their location - app freezes and the updates aren't automatic needs to be deleted and downloaded again - trouble clocking in - setting can be a little confusing - web browser is slow - customer portal isn't available on app only messaging - employee messaging is off

I changed to Janitorial Manager because I was looking for software that allowed my workers to clock in and out and keep track of supplies without using many different software. This one suite has it all. My employees can request supplies, clock in/out, take pictures, and ask questions all from the same place. I can do evaluations, look at how much money in profit I am bringing in, AND reconcile reports all from one suite. This thing does it all, and I am seriously wondering how I got along without it. The price is cost-effective, and it doesn't break the bank. They have dedicated people who answer all questions and fix all issues, no matter how big or small. I seriously LOVE this software, and I am totally recommending it to all my colleagues in the cleaning industry.

This software is super easy to use. At first, it may seem a bit overwhelming, but there are people in their customer service who are dedicated to helping. They answer all questions you have, no matter how big or how small. The software is fully customizable; you can get however granular you want to. The software is super accurate, and the more info you put into there, the better it is! I would totally recommend this software to all my cleaning company owners because it is beneficial.

I would like to see the supply and inventories added into the software and profit and loss pages on the dashboard versus separate reports and separate entities.

This is the best overall software for janitorial service providers. The best thing about JM is the fact that they listen to user feedback and act on it. This is important from a user point of view because with each update or release as they call it, the software gets better and better.

I like how all customer and employee info is kept in one place and we can log all customer communication as well as all things related to employees like, reviews, pay increases, attendance, etc.

I like the flow of the software the least. what I mean by that is there are multiple apps to accomplish different things and the customer portal and the app aren't linked.