# Jotform Software Overview 2026 - Features & Pricing > Review of Jotform Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/field-service/jotform-profile/ --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Jotform Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/market-research/jotform-profile/reviews/)[Alternatives](https://www.softwareadvice.com/market-research/jotform-profile/alternatives/) # Jotform Review From $39-$129/month Free version 5 plans Updated July 23, 2026 Written by [Olivia Montgomery, PMP](https://www.softwareadvice.com/resources/author/olivia-montgomery/) Associate Principal Analyst Edited by [Lindsay Page](https://www.softwareadvice.com/resources/author/lindsay-page/) Editor Wondering if Jotform is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Jotform 4.7 [(2909)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Pros: - Data collection and reporting - Integration with other tools Cons: - High pricing plans - Complexity for new users Pricing Starting at $39.00 flat rate per month ### What is Jotform: Jotform is a cloud-based platform that primarily aids companies in creating professional forms with no coding necessary. Users can create and design forms using drag-and-drop features with customizable fields and built-in conditional logic. Jotform also allows users to integrate forms with other business apps and to collect online payments. ### Why we like Jotform: Reviews by users of Jotform commonly cite the simplicity of the platform as a major benefit. Individual users and businesses alike find the forms easy to build and simple to share and appreciate that the data can be integrated into other platforms, such as Google Sheets. ### Who should use Jotform: Jotform is designed for businesses of any kind. Over 70% of reviewers work in companies with between one to 50 employees, making it a popular choice for small businesses. Jotform also offers discounted rates to non-profits and educational institutions, making it a good pick for these industries. Wondering if Jotform is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## Jotform User Interface ## Popular Jotform Alternatives Main Product Jotform 4.7 [(2909)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5302)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(17629)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.59Value for money - 4.27Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Docusign](https://www.softwareadvice.com/product/367901-Docusign/) 4.7 [(9404)](https://www.softwareadvice.com/product/367901-Docusign/reviews/) Ratings Breakdown - 4.70Ease of use - 4.46Value for money - 4.46Customer support - 4.66Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(972)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [monday.com AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6074)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## Jotform Overview Jotform is a cloud-based form automation solution that enables users to publish online forms and record customer responses. It helps users to generate leads, collect order payments, conduct customer surveys, manage job applications and register guests for events. Jotform features a one-page-per-question survey format and several built-in templates and themes that help users to customize their forms. The solution also features a central dashboard, and the form builder supports emojis, icons, animations, video backgrounds and more. Jotform offers plugins for PayPal, Google... Drive, Dropbox, MailChimp, Box, OneBip, SalesForce and Zoho CRM. Users can also add widgets like checklists, image sliders, terms and conditions, date selections, tables and more to their forms. Jotform offers services on a monthly subscription basis that includes support via email, chat, training videos and an online support forum. ## Jotform Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Starter $0.00 flat rate, per month Plan includes: - 100 Monthly Submissions - 100 MBs of Available Space - 5 Forms - Basic Branding Bronze $39.00 flat rate, per month Plan includes: - 10000 Monthly Form Views - 1000 Monthly Submissions - 1 GB Space - 25 Forms - 250 fields/form Silver $49.00 flat rate, per month Plan includes: - 10 GB Space - 2500 Monthly Submissions - 500 Fields Per Form - 50 Forms Gold $129.00 flat rate, per month Plan includes: - 10000 Monthly Submissions - 1000 Fields Per Form - 100 GB Space - HIPPA Compliance - 100 Forms Enterprise Pricing available upon request Plan includes: - Unlimited Usage - Multiuser platform - Dedicated Support - User management - Single Sign On (SSO) - SLA - Custom Branding Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Jotform's Pricing Plans We've conducted a comprehensive analysis of Jotform's pricing plans to help you determine which option best aligns with your form-building needs. We've examined each plan's features, limitations, and value proposition to provide you with insights for making an informed decision. Jotform offers five distinct pricing tiers: Starter (Free), Bronze, Silver, Gold, and Enterprise. Each plan is designed to accommodate different usage levels, from i... ndividuals with basic needs to large organizations requiring robust form management capabilities. \_\_Starter plan\_\_ Jotform's Starter plan is a free option designed for individuals or small businesses with minimal form requirements. It provides access to Jotform's core functionality without any financial commitment, allowing users to create up to five forms with 100 monthly submissions. \_\_Pros:\_\_ - \_\_Zero-cost entry point:\_\_ Access to professional form-building capabilities without any financial investment. - \_\_Core functionality included:\_\_ Provides essential features such as form creation, customization, and basic integrations. - \_\_No credit card required:\_\_ Users can get started immediately without providing payment information. - \_\_AI form builder access:\_\_ Includes limited access to Jotform's AI-powered form creation tools. \_\_Cons:\_\_ - \_\_Severe submission limitations:\_\_ The 100 monthly submission cap can be quickly reached by even modest usage. - \_\_Storage constraints:\_\_ With only 100MB of space and 500 total submission storage, data management becomes challenging. - \_\_Jotform branding:\_\_ Forms display Jotform branding, which may appear less professional to end-users. \_\_Bronze plan\_\_ The Bronze Plan, priced at $34 per month (billed annually) or approximately $39 per month (billed monthly), is suitable for growing businesses that need more forms and submissions. This plan increases limits to 25 forms and 1,000 monthly submissions while removing Jotform branding. \_\_Pros:\_\_ - \_\_Increased form capacity:\_\_ The ability to create up to 25 forms accommodates a wider range of business needs. - \_\_Enhanced submission volume:\_\_ With 1,000 monthly submissions, businesses can handle moderate traffic. - \_\_Professional appearance:\_\_ Removal of Jotform branding creates a more polished, professional user experience. - \_\_Expanded storage:\_\_ 1GB of space and 10,000 total submission storage provides room for growth. \_\_Cons:\_\_ - \_\_Single user limitation:\_\_ Still restricted to one user per team, limiting collaboration possibilities. - \_\_No HIPAA compliance:\_\_ Not suitable for healthcare organizations handling protected health information. - \_\_Moderate field limitations:\_\_ The 250 fields per form may constrain complex form development. \_\_Silver plan\_\_ The Silver plan costs $39 per month (billed annually) or approximately $49 per month (billed monthly) and doubles the form limit to 50 while significantly increasing submission capacity to 2,500 monthly submissions. This plan is ideal for established businesses with more substantial form needs. \_\_Pros:\_\_ - \_\_Substantial form library:\_\_ With 50 forms available, businesses can create dedicated forms for various departments or purposes. - \_\_Generous submission allowance:\_\_ 2,500 monthly submissions accommodate businesses with higher traffic volumes. - \_\_Significant storage increase:\_\_ 10GB of space and 25,000 total submission storage provides ample room for data. - \_\_Enhanced payment processing:\_\_ Support for 250 monthly payment submissions facilitates eCommerce operations. \_\_Cons:\_\_ - \_\_Still limited to one user:\_\_ Lacks multi-user capabilities, which hinders team collaboration. - \_\_No HIPAA compliance:\_\_ Continues to be unsuitable for healthcare organizations with compliance requirements. - \_\_Price-to-feature ratio:\_\_ The modest price increase from Bronze offers significantly more capacity, making Bronze seem less valuable by comparison. \_\_Gold plan\_\_ At $99 per month (billed annually) or approximately $129 per month (billed monthly), the Gold plan provides substantial capacity with 100 forms and 10,000 monthly submissions. This plan introduces HIPAA compliance features, making it suitable for healthcare organizations. \_\_Pros:\_\_ - \_\_Extensive form capabilities:\_\_ The 100-form limit accommodates complex organizational needs across multiple departments. - \_\_High-volume submission handling:\_\_ 10,000 monthly submissions support businesses with significant traffic. - \_\_HIPAA compliance:\_\_ Enables healthcare organizations to collect protected health information legally and securely. - \_\_Robust storage:\_\_ 100GB of space and 100,000 total submission storage provides enterprise-level data capacity. \_\_Cons:\_\_ - \_\_Single-user restriction remains:\_\_ Despite the enterprise-level features, the plan still limits access to one user. - \_\_Significant price jump:\_\_ The substantial cost increase from Silver may be difficult to justify for organizations that do not require HIPAA compliance. - \_\_AI limitations persist:\_\_ Continues to have restrictions on AI agent usage, potentially limiting automation capabilities. \_\_Enterprise plan\_\_ Jotform's Enterprise plan offers custom pricing based on specific organizational needs. This plan removes virtually all usage limitations and introduces multi-user capabilities, making it ideal for large organizations with complex requirements. \_\_Pros:\_\_ - \_\_Unlimited usage:\_\_ No restrictions on forms, submissions, storage, or other key metrics. - \_\_Multi-user platform:\_\_ Supports multiple teams and users with sophisticated access controls. - \_\_Advanced security features:\_\_ Includes SSO integration with platforms such as Microsoft, Google, and Okta. - \_\_Dedicated support:\_\_ Priority real-time support and professional services for form and workflow building. \_\_Cons:\_\_ - \_\_Unpredictable pricing:\_\_ Custom pricing model makes budgeting and cost comparison challenging. - \_\_Potential overprovisioning:\_\_ Organizations may end up paying for capacity and features they don't fully use. - \_\_Implementation complexity:\_\_ The advanced features may require significant setup and training time. \_\_Additional considerations\_\_ Jotform offers a 50% discount for non-profit organizations and educational institutions on their Bronze, Silver, and Gold plans, making these more accessible for organizations with limited budgets. Additionally, annual billing provides approximately 20% savings compared to monthly billing across all paid plans. \_\_Conclusion\_\_ After evaluating Jotform's pricing structure, it's clear that they offer a range of options designed to accommodate various user needs and organizational sizes. \_\_For individuals and small businesses:\_\_ The Starter (Free) plan provides a no-cost entry point to explore Jotform's capabilities, but its severe limitations make it suitable only for minimal usage. The Bronze plan offers a significant upgrade at a reasonable price point, making it appropriate for small businesses with modest form needs. \_\_For growing midsize businesses:\_\_ The Silver plan presents perhaps the best value in Jotform's lineup, offering substantial increases in capacity for only a small price premium over Bronze. Organizations with moderate form needs will find this plan provides an excellent balance of features and affordability. \_\_For healthcare organizations and larger businesses:\_\_ The Gold plan's HIPAA-compliant features and expanded capacities make it essential for healthcare providers. Other large organizations with high-volume form needs will also benefit from its generous limits, though the single-user restriction remains a notable limitation. \_\_For large enterprises with complex requirements:\_\_ The Enterprise plan removes virtually all restrictions and introduces the multi-user capabilities that are conspicuously absent from other tiers. Organizations with multiple departments requiring form access will find this plan necessary despite its premium pricing. When selecting a Jotform plan, carefully consider your current form volume, submission requirements, and team structure. The significant jumps in capacity between tiers suggest that choosing a plan with room for growth is advisable, particularly given the substantial price differences between annual and monthly billing options. For organizations eligible for non-profit or educational discounts, the Gold plan becomes considerably more accessible and may represent the best long-term value. ## Jotform Features Drawn from insights across 2909 verified reviews, we've outlined Jotform's best and worst rated features and how they stack up against the average rating. Jotform's score Category average Jotform's Best Rated Features Electronic Forms 4.86 4.86 category average File Recovery 4.86 4.86 category average Goal Management 4.86 4.45 category average Jotform's Worst Rated Features Audit Management 3.57 4.29 category average Data Verification 3.83 3.83 category average Compliance Tracking 3.86 3.86 category average - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of Jotform 360 Degree Feedback Access Controls/Permissions Accounting Integration Action Management Activity Dashboard Activity Planning Activity Tracking Admissions Management Alerts/Notifications Alumni Management Annotations API Appointment Management Appointment Scheduling Approval Process Control Archiving & Retention Assessment Management Asset Tracking Attendance Management Attendance Tracking Attendee Tracking Audit Management Audit Trail Authentication Autofill Automated Scheduling Barcode/Ticket Scanning Bereavement Management Billing & Invoicing Booking Management Business Process Automation Buy Side (Suppliers) Calendar Management Campaign Management Care Plan Management Charting Claims Management Class Registration Classroom Management Class Scheduling Client Database Client Management Client Portal Clinical Study Management Collaboration Tools Commenting/Notes Communication Management Completion Tracking Compliance Management Compliance Tracking Conditional Logic Configurable Workflow Confirmations/Reminders Contact Database Contact Management Content Management Content Publishing Options Continuous Feedback Contract Drafting Contract/License Management Convert to PDF Credit Card Processing CRF Tracking CRM CSAT Survey Structure Curriculum Management Customer Experience Management Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Reports Customizable Templates Dashboard Data Analysis Tools Data Capture and Transfer Data Extraction Data Import/Export Data Retrieval Data Security Data Storage Management Data Synchronization Data Verification Data Visualization Digital Signature Document Automation Document Capture Document Classification Document Generation Document Imaging Document Management Document Review Document Storage Document Templates Donor Management Drag & Drop Dues Management eCards Electronic Forms Electronic Payments Electronic Signature Email Distribution Email Management Email Marketing Email Reminders Employee Database Employee Management Employee Profiles Employee Recognition EMR/EHR Encryption Engagement Tracking Enrollment Confirmation Enrollments/Onboarding Event Calendar Event Management Event Scheduling Facility Management Feedback Management File Management File Recovery File Sharing File Storage Financial Aid Management For Government For Group Therapy For Healthcare For Higher Education For Home Care Providers For Legal Professionals For Mental/Behavioral Health Forms Creation & Design Forms Management For Municipal Offices For Nonprofits For Nursing Homes For Substance Abuse Therapy Full Text Search Fundraising Management Goal Management Goal Setting/Tracking Government Contracts Grant Management Group Registration HIPAA Compliant Home Health Care Management Housing Management HR Management Incident Management Income/Expense Tracking Initial Assessments Inventory Management Invoice Management Job Management K-12 Knowledge Management Lab Integration Lead Generation Learning Management Live Results Sharing Maintenance Scheduling Media Library Medication Alerts/Warnings Medication Management Member Database Membership Management Merge/Append Files Mobile Access Mobile App Mobile Signature Capture Monitoring Multi-Channel Communication Multi-Channel Distribution Multi-Location Multi-Party Signing Multiple Question Types Multiple User Accounts Multi-Provider Practice Negative Feedback Management No-Code Notes Management NPS of Customers NPS of Employees NPS Survey Structure Nursing Forms Tracking Offline Access Offline Response Collection Online Booking Online Payments Online Polling Online Registration Onsite Registration Outcome Assessment Tools Patient Communications Patient Database Patient Intake ## Jotform Integrations Based on 2909 verified reviews, we've identified products most frequently integrated withJotform. Google Drive Integration rated 4.6 from 44 reviews PayPal Integration rated 4.7 from 42 reviews Stripe Integration rated 4.5 from 29 reviews Slack Integration rated 4.8 from 22 reviews Mailchimp Integration rated 4.5 from 22 reviews Microsoft Excel Integration rated 4.7 from 22 reviews See all 145 integrations ## Jotform Key Sentiments We analyzed 2909 verified reviews for Jotform to find out what actual users really think. Most Positive Sentiments Survey creation 71% Positive 24% Neutral 5% Negative Reviewers highlight Jotform's effectiveness in survey creation, noting its flexibility and customization options for various survey needs. They find it useful for collecting customer feedback, managing job applications, and conducting market research. Users also appreciate the platform's ability to handle large volumes of submissions efficiently, making it suitable for big events and extensive surveys. Automation integrations 67% Positive 24% Neutral 9% Negative Users appreciate Jotform's integrations with various platforms like Google Sheets, PayPal, and CRM systems, which enhances their workflow automation. They find the integration options abundant and beneficial for streamlining processes and reducing manual tasks. However, some users mention occasional issues with integration stability and the need for more fluid integration with certain applications. Form creation 66% Positive 26% Neutral 8% Negative Users find Jotform's form creation tools highly intuitive and user-friendly, making it accessible even to non-technical users. They appreciate the feature-rich form builder that allows for creating various types of forms with ease. Additionally, the platform's premium form design tools enable users to craft visually appealing and professional forms for different needs. Least Positive Sentiments Payment processing 36% Positive 40% Neutral 24% Negative Users find Jotform's payment processing features useful for collecting payments directly through forms, with integrations such as PayPal and Venmo. They appreciate the convenience of handling payments and customer data in one platform. However, users express concerns about the high costs associated with payment plans, limited submission allowances, and the complexity of setting up payment integrations. Customer service 63% Positive 15% Neutral 22% Negative Reviewers appreciate Jotform's responsive and helpful customer service, which assists with handling sensitive data and technical issues. They find the support team generally good and the platform's security features reassuring. However, some users report slow response times, difficulty in reaching support, and occasional dissatisfaction with the quality of customer service. Email notifications 45% Positive 35% Neutral 20% Negative Users value Jotform's email notification features, which automatically send responses and confirmations, making form management easier. They appreciate the ability to customize email content and set up automated responses for different scenarios. However, some users find the email configuration process complex and wish for more flexibility in customizing notification settings. ## Jotform User Reviews Overall Rating 4.7 Ratings Breakdown 5 74% 4 22% 3 3% 2 1% 1 1% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.5 Functionality 4.6 John J. Verified reviewer Information Technology and Services 2-10 employees Used weekly for more than 2 years Review source Reviewed July 2026 Jotform still reliable, years later 5 I've been using Jotform for many years, and it is still my go-to for form and survey creation for my customers. I find it the easiest, and more important, the most reliable for gathering info. Ratings Breakdown 5 Ease of use Previously 4 5 Value for money 5 Customer support 5 Functionality Pros: jotform makes is so simple to create online website forms and surveys for customers, it's awesome. Compared to how we used to do it by hand, this is so much better. Cons: I wish it wasn't a subscription based model, but rather purchase outright like software used to be. Other than that, it is fine. Vendor Response Hi John, Thanks for your review and for sharing your experience with our platform. It's great to hear that creating online forms and surveys has made your workflow much easier and more efficient compared to manual processes. If you have any questions or suggestions, you can create a Help Center thread from the Contact Us page: https://www.jotform.com/contact. We'll be happy to help. Replied July 2026 Read More BS BETSY S. Verified reviewer Individual & Family Services 51-200 employees Used daily for less than 2 years Review source Reviewed June 2026 A GAME-CHANGER FOR STREAMLINING YOUR ORGANIZATIONAL PROCESSES 5 Aside from the few CONS mentioned above, our experience with Jotform has been great. The platform has a variety of features and capabilities, making it easy to streamline nearly any process or workflow you can think of. I think the flexibility of the forms is a strength and makes the not-so-techy person feel empowered. We have also found the AI helper Podo to be extremely helpful. By providing a description of the form or project, the AI can generate a form that is very close to what is needed, significantly reducing time spent creating the forms. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Jotform helped us streamline many of our internal processes at our organization. It also immensely reduced our reliance on paper forms by allowing us to move applications, onboarding documents, and other workflows online. It's super user-friendly and they make it easy to collect, manage, and report on your data. If you can picture a workflow and want to streamline it, Jotform likely has a form, tool, or workflow that can help you accomplish it. Cons: Like any software platform, there is always room for improvement. One challenge we encountered was that on the Gold plan, the HIPAA features could not be completely disabled on all forms. Even when a form did not collect PHI, certain reports still required password protection when downloaded. It would be helpful if these security features were optional for forms that do not contain sensitive information. Another challenge involved the identity verification process for a visitor sign-in/sign-out form. End users were required to complete CAPTCHA challenges/games and other verification steps to confirm they were human, which created additional steps for patrons who simply wanted to sign in or out. While this was ultimately resolved by verifying users through a valid ID and a photo of the individual holding their ID, the process initially felt cumbersome for our use case. One more challenge we encountered was with the Jotform Sign feature. The file size limit for uploaded documents was restrictive, allowing uploads of only up to 10 MB. So larger documents could not be sent through the platform. We work with lengthy packets and a larger file size allowance would be beneficial. Due to this limitation, we ultimately used Dropbox Sign, for our documents. However, I am sure that they are working to increase the size limit. Reasons for choosing Jotform The features and the flexibility of the forms. All forms were customizable and the price was not bad. Very reasonable yearly cost. Vendor Response Hi Betsy, Thanks for your positive review. We're glad to hear that Jotform has helped streamline your internal processes and significantly reduce your reliance on paper forms. Your support means a lot to us. Regarding the file upload limit, while the default max file size limit is 10MB, it can be changed in the file upload properties, allowing up to a 1GB file size. We have a guide here on how to change that: https://www.jotform.com/help/33-changing-the-file-upload-size-limit/. Regarding HIPAA features, unfortunately, they cannot be enabled or disabled on a per-form basis. HIPAA compliance settings are applied at the account level and therefore affect all forms within the account. Feel free to reach out if you have any questions by creating a thread in our Help Center through our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help. Replied June 2026 Read More Rian M. Verified reviewer Marketing and Advertising 2-10 employees Used monthly for less than 2 years Reviewed July 2026 This form builder brings revenue 5 My overall experience with JotForm has been absolutely amazing because it made getting leads very easy, we've also generated thousands of dollars of revenue using their forms. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We absolutely love Jotform because it's a really easy way to our Ad's running with customization on the frontend. We could also integrate our CRM to collect the leads from Jotform. Cons: I wish their customization was at the level of Framer, however i understand that they're optimizing for ease. Vendor Response Hi Rian, Thanks for taking the time to update your review. We appreciate your positive remarks. If you're looking to customize your forms, we recommend using the Form Designer so you can easily customize every element in your form using the many design options available in the UI. Here's how you can access the Form Designer: https://www.jotform.com/help/935-how-to-access-advanced-designer/. If you have any questions or suggestions, you can create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll be happy to help. Replied July 2026 Read More Rowan M. Verified reviewer Construction 2-10 employees Used weekly for less than 2 years Review source Reviewed May 2026 Great Free Tier - Professional Looking Forms 5 Overall I am very happy for a free tier user. I will definitely use it again for future projects. I've been able to use it without having to Google how to do anything, which is a good sign of an intuitive product. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The free tier of Jotform has plenty of features to handle simple projects. The form builder is easy to use and intuitive, I was able to customize it to get what I wanted. It was simple to embed into my existing website (hosted with GitHub Pages) and looks very clean. The Jotform branding, included on the free tier, is only at the bottom of the form and not at all intrusive. Cons: The feature to have users take a photo as part of their submission seems to result in really low quality images. But the same component gets much better quality images when they select an existing photo off their device. It's frustrating because having the ability to open the camera on the form is a nice touch. Reasons for choosing Jotform Jotform has a better form builder and looks better/cleaner embedded into an existing website. Vendor Response Hi Rowan, Thanks for your positive review. We're happy to hear that the Starter plan has been able to support your projects effectively while still offering a rich set of features. It's great to know that you found our platform intuitive and flexible enough to customize to your exact needs and that embedding it into your site was smooth and hassle-free. Your support means a lot to us. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. Replied June 2026 Read More FL Frank L. Verified reviewer Education Management 51-200 employees Used weekly for more than 2 years Review source Reviewed June 2026 Its good at what it does right. 5 It is a good tool overall, the submission and signature limits do get annoying on the licensing and you can see they use it to make people pay for higher tiers but it does the job well. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: It has great functionality when it comes to data collection and storage in one place, it has integration with Google Sheets so the data can be stored on our corporate Drive and shared among our staff. Cons: They do not have a small team option and you can only buy the enterprise license so without it collaborating on a form is cumbersome because you can only give temporary access to the collaborator, not being able to store on a team drive location and when we need to collaborate at a later date then it has to be shared again otherwise the collaborator cannot access it. Reasons for switching to Jotform It did not have features like electronic signatures, pre-filled fields and URL customization for more personalized form links so that was a very good feature that made us switch to JotForm. Vendor Response Hi Frank, Thanks for your 5-star review. We're glad to hear that our platform has helped simplify your data collection and management processes. It's great to know that the Google Sheets integration allows your team to securely store data on your corporate Drive and collaborate more effectively across staff members. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Replied June 2026 Read More JV John V. Verified reviewer Non-Profit Organization Management 2-10 employees Used daily for more than 2 years Review source Reviewed June 2026 Long-standing forms provider 5 We've been using them for years and they've honored a non-profit discounted price on a legacy product that doesn't exist anymore without a problem. They occasionally hit us up for an upgrade to enterprise, but we can honestly just tell them that 500x what we're paying now is outside of our non-profit budget. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Form with logic capabilities that have been around long enough to surpass the newcomers to the form service industry. Cons: Push to enterprise plans and unwillingness to expand non-enterprise products feature sets or sharing features. Reasons for choosing Jotform it's more flexible in its form capabilities and features. Vendor Response Hi John, Thanks for your excellent review. We're thrilled that you recognize the strength of Jotform's logic features and the experience we've gained over the years. Innovation and reliability have always been at the heart of what we do, and we're committed to continuing to provide powerful form-building solutions that help our users succeed. If you have questions, you can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Replied June 2026 Read More RK Ratna K. Verified reviewer Management Consulting 10000+ employees Used monthly for less than 6 months Reviewed June 2026 The best customizable and comprehensive Forms available in the market right now! 5 I had a very satisfactory experience and intend keep using Jotform for surveys and polls in future. Made my life pretty easy when I was struggling to figure out a solution. Thanks, Jotform! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I have used Jotform for an internal survey which required a lot of customization and branching which was not feasible on Microsoft Forms. It helped us gather responses for a global project collaboration in a very efficient and organized manner. The subscription is truly value for money, and I am happy with the various easy to use custom templates available. The customer support is top notch, kudos! Cons: Nothing major but if I have to call out, I think the notifications could have been bundled together to a certain extent. For example, 1 every 10 responses or every 2 hours the user can chose instead of every activity Reasons for switching to Jotform The question branching with conditional clause was not feasible on Microsoft Forms Vendor Response Hi Ratna, Thanks for your positive review. We're delighted to hear that our platform was able to support your internal survey, especially with the level of customization and branching your project required. It's great to know that it helped your team efficiently gather and organize responses for a global collaboration. Regarding your notification request, you can check Digest Emails which give you an easy-to-read summary of your form activity, like submission stats, charts, and detailed entries, through email. You can check out this guide: https://www.jotform.com/help/how-to-set-up-digest-emails/. If you have any questions or suggestions, feel free to create a Help Center thread from our Contact Us page: https://www.jotform.com/contact. We'll do our best to help. Replied June 2026 Read More Christopher V. Verified reviewer Non-Profit Organization Management 2-10 employees Used daily for less than 12 months Review source Reviewed July 2026 Jotform: Powerful Data Collection at a Premium Price 5 My overall experience with Jotform is that it is an incredibly powerful, feature-rich, and flexible tool for creating forms and collecting data, but it requires an awareness of its steep tier pricing and strict limitations. On the positive side, it is arguably the most capable drag-and-drop form builder available. The sheer volume of templates means you almost never have to design a form from scratch, and the advanced capabilities—like setting up conditional logic to show or hide fields based on previous answers—work flawlessly. Its ability to integrate seamlessly with other platforms, such as automatically dumping submission data into Google Sheets or saving uploaded files straight to Google Drive, makes it an excellent engine for automation. However, the experience is heavily dictated by your budget. The free plan is incredibly restrictive, offering very low limits on monthly submissions and storage space, and it forces you to display prominent Jotform branding. If you run a small project or only need the tool occasionally, the jump to a paid plan feels quite expensive. Furthermore, while simple forms are a breeze to make, trying to get complex layouts to look visually perfect can sometimes feel a bit rigid and clunky. Ultimately, if you need a highly functional, "smart" form that automates your data collection and connects to your existing software tools, Jotform is top-tier—provided your submission volume fits within your plan's limits. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Massive Template Library: With over 10,000 free templates, you rarely have to start from scratch. Whether you need a simple contact form, a complex registration page, or an application form, there’s almost always a pre-built layout ready to customize. Intuitive Drag-and-Drop Builder: The interface is incredibly user-friendly. You can easily add form fields, widgets, and payment gateways without needing to know a single line of code. Powerful Conditional Logic: It makes it easy to create "smart" forms. You can set up rules to show or hide fields, skip pages, or send specific email alerts based on how a user answers previous questions. Robust App Integrations: It connects seamlessly with hundreds of external tools—including Google Workspace (Drive, Sheets), cloud storage, CRM systems, and major payment processors like PayPal and Stripe. Built-in Form Analytics & Reports: Jotform doesn't just collect data; it automatically turns form responses into visual charts, bars, and reports, making it easy to analyze submissions at a glance. Cons: Strict Free Tier Limitations: The free version is heavily restricted. You are limited to a small number of total forms, monthly submissions, and storage space. Once you hit those low caps, your forms are disabled unless you upgrade. Jotform Branding on Lower Tiers: If you are on the free or lower-priced paid plans, a "Powered by Jotform" banner is prominently displayed at the bottom of your forms, which can look less professional for businesses or formal projects. Pricing Escalation: Moving from the free tier to the paid tiers (Bronze, Silver, Gold) represents a significant jump in monthly cost. For small operations, freelancers, or casual users, the price can feel steep if they only need a few premium features. Occasional Format and Layout Clunkiness: While the drag-and-drop builder is easy to use, customizing complex layouts can sometimes be frustrating. Trying to align elements precisely or adjusting the spacing between fields occasionally requires digging into custom CSS coding. Email Notification Delays: Users occasionally report that automated email notifications—such as sending a copy of the submission to the form filler or alerting the creator—can sometimes lag or get caught in spam filters due to the high volume of automated mail Jotform sends. Vendor Response Hi Christopher, Thanks for your 5-star review. We're thrilled to hear that you're enjoying Jotform's extensive template library, intuitive drag-and-drop builder, and powerful conditional logic. We'd love to learn more about your experience. Could you share which premium features you were looking for and which plan limits had the biggest impact on your workflow? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Replied July 2026 Read More VR Verified Reviewer Health, Wellness and Fitness 2-10 employees Used weekly for less than 12 months Review source Reviewed July 2026 Easy User-Friendly Design, Room to Improve on Speed 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: What I liked most about Jotform was how easy it is to build forms. The drag-and-drop builder is genuinely intuitive you don't need any technical background to put together a professional-looking form in minutes. Cons: Forms with a lot of fields, conditional logic, or embedded widgets can take noticeably longer to load, especially on mobile or slower connections. This becomes a real issue when the form is patient- or user-facing Vendor Response Hi, Thanks for your 5-star review. We're delighted to hear that you found Jotform's drag-and-drop form builder intuitive and easy to use. It's great to know that you were able to create professional-looking forms quickly without needing any technical experience. We'd love to learn more about your experience. Could you share how many fields, conditions, or widgets your form contains? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Replied July 2026 Read More KATRINA B. Verified reviewer Consumer Services 201-500 employees Used monthly for less than 12 months Review source Reviewed July 2026 Jotform review 4 My overall experience has been okay I do not use it very often but it works for what I do use it for Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: I like that jotform doesn't cost anything to use it and it's pretty easy to use you can customize forms manage documents and link it to your cloud storage. Cons: I don't like that it does not have very many features and it won't let you edit some documents and it doesn't always save my signature. Vendor Response Hi KATRINA, Thanks for your excellent review. We're delighted to hear that you find Jotform easy to use and that you're enjoying the ability to customize forms, manage documents, and connect with your cloud storage. Could you let us know which features you feel are missing, which types of documents you were unable to edit, and when your signature wasn't saved? You can reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help. Replied July 2026 Read More Showing 1 - 10 of 2909 Reviews [See All Reviews](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) ## Jotform FAQs - What is Jotform used for? Jotform is primarily used for designing and publishing online forms. Users can build forms using templates and customize them with company branding. The platform also allows for integration with email marketing services, project management tools, and CRMs. Using Jotform, users can design forms to collect payments. - Is Jotform legal? Jotform offers an electronic signature feature that is legally binding in most countries. Jotform Sign is compliant with eSIGN and Uniform Electronic Transactions Act (UETA) regulations in the United States. It is also designed to meet similar regulations in the European Union. - What information does Jotform collect? Jotform collects specific customer data and website visitor data. This includes registration information, billing information, account settings, and form data. Data is stored securely, including personal information shared with Jotform. In some cases, Jotform uses third-party secure server providers for storing, such as Amazon Web Services and Google Cloud. - Is Jotform safe for personal information? Jotform is safe for personal information. It uses multiple layers of security to protect data collected via its forms. This includes using data encryption and a protected 256-bit SSL (Secure Socket Layer) connection that uses a SHA256 Certificate. Jotform is compliant with GDPR, CCPA, and HIPAA regulations. - Do you have to pay to use Jotform? You do not have to pay to use Jotform. It offers a free base plan equipped with most product features. The base plan has a limit of building five forms per month and accepting 100 form submissions per month. For companies that require more forms and submissions per month, Jotform offers bronze, silver, gold, and enterprise plans with monthly subscription fees. ## Jotform Popular Comparisons [Connecteam vs Jotform](https://www.softwareadvice.com/hr/connecteam-profile/vs/jotform/)[Google Workspace vs Jotform](https://www.softwareadvice.com/marketing/google-workspace-profile/vs/jotform/)[Docusign vs Jotform](https://www.softwareadvice.com/compare/367901-Docusign/vs/433821-jotform/)[Typeform vs Jotform](https://www.softwareadvice.com/market-research/jotform-profile/vs/typeform/)[monday.com AI Work Platform vs Jotform](https://www.softwareadvice.com/market-research/jotform-profile/vs/monday-com/)[SurveyMonkey vs Jotform](https://www.softwareadvice.com/market-research/jotform-profile/vs/surveymonkey/)[Wrike vs Jotform](https://www.softwareadvice.com/market-research/jotform-profile/vs/wrike/)[PandaDoc vs Jotform](https://www.softwareadvice.com/market-research/jotform-profile/vs/pandadoc/)[FormAssembly vs Jotform](https://www.softwareadvice.com/form-builder/form-assembly-profile/vs/jotform/)[TrueContext vs Jotform](https://www.softwareadvice.com/market-research/jotform-profile/vs/prontoforms/)[Cognito Forms vs Jotform](https://www.softwareadvice.com/form-builder/cognito-forms-profile/vs/jotform/)[123FormBuilder vs Jotform](https://www.softwareadvice.com/survey/123formbuilder-profile/vs/jotform/)[GoFormz vs Jotform](https://www.softwareadvice.com/survey/goformz-profile/vs/jotform/)[SmartSurvey vs Jotform](https://www.softwareadvice.com/market-research/jotform-profile/vs/smartsurvey/)[Zoho Forms vs Jotform](https://www.softwareadvice.com/market-research/jotform-profile/vs/zoho-forms/)[Square 9 vs Jotform](https://www.softwareadvice.com/market-research/jotform-profile/vs/square-9/)[pdfFiller vs Jotform](https://www.softwareadvice.com/market-research/jotform-profile/vs/pdffiller/)[Formaloo vs Jotform](https://www.softwareadvice.com/app-building/formaloo-profile/vs/jotform/) [Compare All Alternatives](https://www.softwareadvice.com/market-research/jotform-profile/alternatives/) Stuck Between Options? 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