About Key 7

Key 7 Software is a cloud-based solution that enables small and midsize pest control businesses to manage agreements, leads, communications, payments, routes and other operations. Key features include customer management, sales portal, service scheduling, billing and reporting.

Key 7 Software helps businesses manage appointments and communicate service schedules to customers. With an online ticketing system, both customers and internal teams can create and assign service tickets to field agents. The solution keeps track of every ticket, from creation to assignment and resolution.

Key 7 Software offers a dedicated portal for sales personnel to capture leads and add them to the sales pipeline. With the document management tool, users can create service ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

20 Reviews of Key 7

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(5)

5

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

January 2019

Tracy H from Rice Pest Control

Verified Reviewer

Company Size: 11-50 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Excellent Software Value

I have to say you can find flaws in any product so the pro's here far outweigh the cons. This is a great product for the money and we have been extremely satisfied with the Key 7 product and team.

Pros

Key 7 if a fairly inclusive product for our industry. Scheduling is easy and quick. Reports are detailed and easy to run as well. We have been very happy with the Key 7 teams response to our needs. They have extremely good problem solving skills and are very quick to respond. By far the best customer support of any software vendor we have had.

Cons

When making adjustments to properties or services within an account there are multiple steps that it seems could be simplified. It is my understanding Key 7 is working on that issue. Daytime updates in the user system have kicked us out of the system from time to time.

October 2020

Wysteria from United Pest Control

Company Size: 11-50 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

October 2020

Needs Tweaks Worked Out

My overall experience with key seven is good but it could be better for the expensive price my boss pays

Pros

I like Key 7 software because it is easy to use once you learn all the features it contains. I work at a pest control company and I use this software daily to post customer appointments, chemicals etc.

Cons

What I like least about key seven is the numerous kinks and software issues. Anytime we have issues with seven their customer service representatives can usually fix the issue once they look into it but they can’t explain why there was an issue. This has messed up many customer accounts over the years I have used it and there are many tweaks the software developers need to implement for it to be 100% successful. There are a few specifics that are not offered and the software developer said it is not an option currently (such as opening maps on an iPhone when traveling to customer appointments)

Reasons for Switching to Key 7

RDF was outdated & didn’t have the mobile posting feature we needed

February 2019

Lauren from Bohannon Services

Company Size: 11-50 employees

Industry: Chemicals

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2019

7 Review

We love having a relationship with customer support. We were lacking that with our previous provider. We love that you listen to our ideas and find solutions for us. That one on one attention is invaluable. The conversion process was very stressful for us. It caused a very negative feeling in the office about the software.

Pros

Being able to reopen batches to fix mistakes, having admin capabilities to remove erroneous appointments, Mobile capabilities, Scheduler/Bulk Scheduler is easy to use

Cons

Many things did not convert from our previous software. We lost an enormous amount of data. (All sentricon graphs with stations placement, Foundation types, contract types, notes in previous work orders) / Updates seem to always cause an issue with something else / I HATE that you have to cancel an agreement to change the frequency of service - we had a large account with many properties that wanted to change to inside and out instead of perimeter, and we had to cancel every agreement and start from scratch. Our old system enabled you to edit these and it would have taken a fraction of the time / The technician dailies only print 3 appointments per page / No way to put in recurring time blocks / No way for time blocks to print on technicians schedules

February 2019

Beth from Guardian Pest Solutions

Company Size: 2-10 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Key 7 Review

The software has been a life saver when out of the office or for the technicians on the field. Since we are such a small operation it makes being out of town or just running errands much less stressful when it's all accessible from my phone or IPAD. The staff is incredible to work with.

Pros

Mobility, customer service, and the continued updates/modifications to the current software. The staff is always listening to their clients to make changes/tweaks to improve the software and make it more user friendly.

Cons

Not having the ability to do a price increase across the board without involving customer care. Some of the Admin actions are confusing when you want to make changes. Specifically the reminder text info sent to the customer is not easily found.

January 2019

Kathryn from Integrity Pest Control

Company Size: 11-50 employees

Industry: Chemicals

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Customer support

5.0

Functionality

2.0

January 2019

Lot's of Pro's and Con's

Pros

Very simple to use. Its "dummified" down, but that also is a con because there are a lot of steps to do simple things.

Cons

There are too many mouse clicks to get to information, to build in new agreements, and to access anything within an account. There could be more features offered to set to a user preference that can be saved for that user; ie: dates within the account to view from oldest to future. If you change this its only for that one time view within that account. When you search for an account, sometimes my techs only have the bare minimum to give me to go off of. So I will get a last name, but not the correct spelling. If the search feature had an addition of a "..." feature. If I'm searching for say "Smith" but I don't know if its Smith or Smyth. If we had a feature that allowed me to type "Sm..." and give me all accounts that included that within the results. The Advanced Search feature is nice, but I also use it daily and would like that to be set as my main search screen, not just the Account, Name, Address