Kickserv vs Service Autopilot
Kickserv has 374 reviews and a rating of 4.42 / 5 stars vs Service Autopilot which has 132 reviews and a rating of 4.17 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- It is easy to start using the kickserv system, especially since they have such a phenomenal support staff.
- The help desk is super responsive. The software is really quite intuitive, and the time to get it up and running with the help desk's help is only a few days.
Cons
- Doing invoices, when you forget to select the purpose of the job (Labor, material, etc) you end up losing the information and then you have to go back to notes to put it back in.
- Once a contact is in, I can't edit the contact information, which is a pain when we have multiple customers from the same overall client company.
Pros
- A cloud software solution tailor made for the landscaping industry. Leading edge technology with a constantly improving platform.
- I like the ability to track job times, the app, the invoicing, bulk email notification to clients, the dispatch board, job costing reports, the integrated estimating - scheduling - invoicing platform.
Cons
- There is a version 3 in the works for a couple of years now (always beta, not complete), but it seems less intuitive and worse laid out than version 2.
- Templates are very confusing how to use them and we finally gave up and switched to LawnPro.
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