It is easy to start using the kickserv system, especially since they have such a phenomenal support staff.

Great company, excellent support staff and all round quite a good system for our needs.

The help desk is super responsive. The software is really quite intuitive, and the time to get it up and running with the help desk's help is only a few days.

Doing invoices, when you forget to select the purpose of the job (Labor, material, etc) you end up losing the information and then you have to go back to notes to put it back in.

Our business is pretty excited about growing with Kickserv and we really look forward to becoming more professional, efficient and profitable with Kickserv.

It includes everything you need, from A-Z. The customer support was amazing and it is highly customizable.

Price and ease of use are good, I like this new vesion so much more than the older version wish I could have changed over earlier.

Kickserv is EXCELLENT at time stamping everyone's move. I like that I can see when a customer viewed an invoice or estimate.

Mobile app has great features, QuickBooks desktop integration is a plus, ease of reports.

Once a contact is in, I can't edit the contact information, which is a pain when we have multiple customers from the same overall client company.

Updating the formatting makes our invoices unprofessional now.

We love that it is capable with our QuickBooks keeping our books stright is very important to us.

This has great integration with quickbooks online. Would like to see more integration with 3rd party forms.

Quickbooks and Kickserv sync is fantastic. GCS highly recommends Kickserv and we thank them for creating a product that is not only affordable but very functional.

The features that are most important are the maps to better route the techs, its simple, and i hardly ever have any issues.

Very happy and attribute the program to our continued success.

I just can't say enough about the great customer service. Their tech support has just been awesome, and their price point is great compared to other software I have investigated.

Experience has been good, it has really improved our flow of information in the office.

The time tracking feature isnt as expected. I thought it would be more automatic less user input, leads to more mistakes.

KickServ gives my company the ability to organize information in a location accessible from anywhere. We have easy access and we capture more revenue while providing better service.

The software has multiple facets that work great if you have a service business like mine. The integration with Quickbooks.

Ease of use for invoices as a template, all invoices look the same for every client. Easy to adjust line items and pricing as needed.

Next is that when there is an error, there is no clear explanation as to what the error is. The program seems to tell me that there is an error, but that's it.

We have been using the program for about a year, and it is for sure better than other programs that we have used in the past. ANd the ease of talking to a real person in tech support is WONDERFUL.

I like that it is very user friendly and easily customazible.

Can upload multiple photos at the same time, make them shareable and also can save notes.

I love the feature where we can send invoice and payment link through email and text.

Easy to use, easy to learn, simple, intuitive (for me).

The biggest benefit is efficient use of my time.

Kickserv is really easy to use, great support from the guys to help resolve any issues.

I love the reports feature as well. We utilize the API to create orders automatically saving a tremendous amount of time.

Being able to schedule multiple technicians and amend the calendar as things change is huge. Our guys have iPads and can access the program anywhere so we're all looking at the same data.

Editing is difficult unless I  add in the notes file. Prone to mistakes since the cursor is too sensitive causing errors and much lost time.

It’s very easy to use and does great for myself and all my coworkers.

The benefits are storing our projects. I like that it syncs to quick books.

So as far as what a client owes gets supper confusing.

The ease of use and ability to sync with Quickbooks (although not seamlessly) are the best attributes. The search feature and ability to use custom fields are nice to have.

The technicians cannot see the description of charges in the itemized list of charges while using the mobile app on their phones.

Because Kickserv is so large and sandbox, it was difficult to learn all the options and tailor them to my unique business.

QuickBooks integration is seamless. The ease of program and the bonus low-cost is amazing.

It was great that our HVAC techs plumbers were able to fill out an invoice right at the job and the customer could immediately pay it. The GPS Feature is also great.

User friendly - a tutorial and a few times using it and usage becomes smooth. We also love the support team.

I am quite happy with the Service. After all of the bugs got sorted out, it has been amazing to use especially for the day to day operations.

I like that it is easy to use, and I am able to find what I am looking for very quickly.

A database of a companies real time pricing, customer discounts, and any item a tech could need at the techs fingertips would be awesome.

I enjoy the ease of use and organization it lends itself to, by being paper free.

Overall, the software is great. Our customers love the ServiceLink feature and those that are signed up for the ServicePortal love it.

The software has good integration for back office use.

This easy to use online software allows for us to quote customers and track service progress easily between the office and on the field.

Gone are the days of the paper inspection forms that come back to us all dirty, torn and unorganized.

The seamless integration with Sage Intacct by leveraging the dimensions for great reporting and insight.

Quoting straight from our technicians completed job helps us make sure we are not dropping opportunities, which improves sales and improves service to our customers.

I am secure in knowing that customer service will always take care of my issues. I love the fact that training is available as well as a well-regulated wiki.

Sometimes the system has some lag time and trouble uploading some of the paperwork.

ServiceTrade has a great product that is intuitive to use. Since we subscribed 4 years ago they have continued to expand on the capabilities with updates to the software every 2-4 weeks.

We have been with Service Trade for about 8 months and are very happy with our investment at this point and we have just scratched the surface of what this system has to offer us.

Not much to say here but that it is not designed specifically for fire protection companies so we had to customize to our processes.

I am solving the problems of scheduling jobs for on time appointments. It was a nightmare before Service Trade.

I love it since day 1 i was super happy and excited this made everybody  job much easier.

There are a lot of companies out there trying to solve the same problems.

I love the fact that I can bill in less than 24 hour after job completion. This App also helps keep track of location of all techs, which helps cut cost for emergency service.

The ease and simplicity the program is to use both on the administrative side and the field side.

Asset management and reported deficiencies are fantastic for both customer service and generating future revenue.

Plus if the technician doesn’t know where to go it goes right to maps for directions. Like I said it’s a great app.

Does not always integrate 100% to QBO, failed invoices with no real explanation (maybe 1 in 20 occurrence).

US Dollar

Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments.


Kickserv can be tailored to suit businesses in various industries that include cleaning services, plumbing, HVAC and electrical. It features contact management, billing and invoicing, work order management, driver scheduling, dispatching goods and more.


Kickserv provides users a custom user interface that allows them to monitor various aspects of their organization's workflows update and distribute invoices, monitor field technician status and more. The solution offers mobile applications for iOS and Android devices that help technicians and workers to send automated or custom job updates, notes and comments to the team in the office.


Kickserv supports integration with QuickBooks Online, QuickBooks Desktop and Xero. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.



LongDescription

Employee Management

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Document Imaging

Activity Tracking

Equipment Management

Dispatch Management

Job Costing

Mobile Payments

Contract/License Management

Financial Management

Electronic Signature

Invoice Management

Communication Management

Customer Database

Recurring Appointments

Repair Tickets

Job Management

Calendar Management

Customizable Fields

Activity Management

Scheduling

Data Import/Export

Accounting

Self Service Portal

QuickBooks Integration

Availability Indicator

Opportunity Management

Technician Management

Booking Management

Lead Management

File Storage

Pesticide Usage Tracking

Mobile Access

Real Time Data

Routing

Bid Management

Resource Scheduling

Pest Activity Tracking

Client Portal

Preventive Maintenance

Service History

Email Management

Activity Dashboard

Invoice Processing

Alerts/Notifications

Automated Scheduling

Estimating

For Commercial and/or Industrial Electrical Contractors

For Pest Control Companies

Availability Management

Work Order Management

Customizable Templates

Mobile App

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Interaction Tracking

Real Time Reporting

Customizable Branding

Photos/Images

Contact Database

Employee Scheduling

Online Time Clock

Equipment Tracking

Intake Management

Customizable Forms

Appointment Management

Payment Collection in the Field

Job Tracking

Warranty Tracking

Client Management

Quotes/Estimates

Drag & Drop

Customer History

Purchasing & Receiving

Third-Party Integrations

Appointment Scheduling

Maintenance Scheduling

Search/Filter

Online Booking

For Plumbing Industry

Email Alerts

Document Storage

Multi-Location

Work History

Reporting & Statistics

Reporting/Analytics

Marketing Automation

For Field Service

Workflow Management

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

A Free Trial is offered on all plans.

Free plan: up to 2 Users *must use the internal CC payments feature. 

Lite plan: up to 5 users $47/month with annual plan ($59/monthly) 

Standard plan: up to 10 users $95/month with annual plan ($119/monthly) 

Business plan: up to 20 users $159/month with annual plan ($199/month) unlimited + more features 

Premium plan: $239/month with annual plan ($299/month) unlimited + ALL features

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

Kickserv

Live Online

Webinars

Documentation

Videos

ServiceTrade is the software platform for commercial HVAC, mechanical, and fire contractors that streamlines operations, optimizes field performance, and boosts sales and client retention. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.

Real-Time Monitoring

Task Scheduling

Geographic Maps

Mobile Signature Capture

Compliance Management

Historical Reporting

Real-Time Notifications

For HVAC Companies

Real-Time Updates

Reminders

Inventory Control

Document Management

Inventory Management

Time & Expense Tracking

Automatic Backup

Location Tracking

Timesheet Management

Select : $89/month/technician paid annually. Office users free. 
Premium : $139/month/technician paid annually. Office users free. 
Enterprise : $189/month/technician paid annually. Office users free.

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