Launch27 is a cloud-based online booking solution suitable for service businesses of all sizes. Key features include customizable online booking forms, availability calendars, appointment notifications and online fee payment.

Launch27 offers an online booking form that can be integrated with business websites. Users can customize the colors, fonts and fields to fit their needs. Customers can view real-time updated availability and schedule services through the online form. Notifications and reminders can be sent to customers automatically through email or text message.

Launch27 allows customers to pay for services online through a secure checkout. Discounts and gift cards can be applied to prices for things like customer loyalty and referrals, promotions and holidays.

The solution is available for purchase on a flat monthly subscription basis.

Scheduler
Scheduler

Scheduler

Location wizard

Location wizard

Booking details

Booking details

Booking confirmation

Booking confirmation

Customer feedback

Customer feedback

Supported Operating System(s):

Web browser (OS agnostic)



192 Reviews of Launch27

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 192 reviews

Start your review of Launch27

Write a review

eric from Tidying

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Excellent Service

Everything has been amazing

Pros

The customer service is amazing and I like Everything about Launch27. It makes everything easy for me

Cons

I am not getting much traffic so it makes it a bit expensive but its not Launches fault

Review Source: Capterra

Dana from NC Sparkles

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Review for Launch 27

It's been okay. By far not the best although Omar spent some time with me in the beginning I feel if the company really cared about it's clients who are paying them every month that they would be willing to spend more time helping them with the system free of charge.

Pros

The appearance of professionalism with our clients

Cons

Unable to speak with someone directly. Seems like there are many kinks I am unable to work out but I feel could be worked out if I spent some time with someone from the company learning how to better operate the system. I definitely feel I am using half of it's potential due to this reason. And for this reason I hesitate recommending this product to others.

Review Source: Capterra

Jennifer from Adama Cleaning and Home Services

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Awesome software

Along with the software, I keep it open on my phone and if my phone rings I have my wireless headset so that I can be on the page talking to the customers and booking at the same time while I'm at a job. I don't have to wait until I get back to the office to make any changes or send an invoice at all. I am able to be working and doing office work all at the same time. I just love it and the customer support has been amazing!

Pros

Being a one-woman show for the time being, this has transformed my operational capabilities immensely! I am virtually able to keep everything organized, and it even helps me remember things that I forgot.

Cons

Drawing a blank here. When I have any issues or problems that I need to work through, the team at launch 27 immediately responds to help me through any troubles I might be having.

Review Source: Capterra

Roxana from Clear View Maid

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

My experience with Launch 27

I like to have a very complete system to keep my business running online and the easy way that people can buy my service.

Pros

The very organized and efficient system.

Cons

The integration part with website, for me has been a little difficult.

Review Source: Capterra

Gabe from BHC

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2018

A Good Solution That Errs on the Expensive Side

Pros

It was very easy to set up and get going. Most of the features I'd look for were already present. Also, sales staff was very friendly and made a great presentation.

Cons

Though the product is robust, I think it is slightly overpriced and would like to see it come down to a more affordable price point - especially for small businesses. Also, more customization on emails and email triggers would be very helpful.

Review Source: Capterra

Olga from Cleany Janitorial Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Business automation

Pros

Since I started to use Launch27, my sales boosted and still organically grow each year. It absolutely worth every cent as it transforms your business in a new modern way of doing it with using lots of automation and less people.

Cons

Just looking for new features to come out, never stop improvememnts

Review Source: Capterra

Brian from Circle City Maids, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

L27 review

excellent software and customer service. I have never had a single bad interaction with anyone starting at the top with Rep all the way to his support and sales staff.

Pros

Pretty much everything. It's a great software package for running a local service business.

Cons

mobile app should be allowed to manage the business regardless of subscription plan

Review Source: Capterra

Kittery from Sedalia Professional Cleaning Services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Huge learning curve - but so worth it!

Overall we ADORE L27, and it's the best money we've spent in our first year of business. We are looking forward to new features that are being promised to aid in making L27 even more beneficial to our businesses. We couldn't run without it - it's just that integrated into our company. From booking/scheduling/payroll to team tracking/GPS tracking/customer support, it really is an all in one solution for a service business. We would love to see expanded scheduling options (the ability to set the frequency of repeat service to more than just weekly/bi-weekly/monthly), the ability to have the auto pay system handle Paypal payments instead of Paypal requiring manual processing, and better integration between the mobile/desktop platform (whereas right now, we're still guessing which features we can access from which platform.) Again, best money we've spent thus far - and I look forward to growing with, and seeing L27 grow.

Pros

The software allows me to have one central hub from which to run my company. There are so many features bundled into the program, that I was able to do away with/combine other programs into one inclusive platform, which pairs with the optional mobile app for ease of functionality. Overall L27 really improves the day to day operation of my company.

Cons

Launch 27 has so many features that there is a steep learning curve. (We are several months into use, and STILL learning!) This is not a program for someone who isn't tech savvy, though I believe they offer a set up program for a moderate fee. Even after set up, I find that my staff still have issues navigating some of the areas, especially office personnel dealing with the back end of the program. There are certainly areas where it could flow better, menus that could be more intuitive (think options not being where you would expect them to be) as well as areas that make sense, but are clunky. It just takes so much effort, and customer service aid to figure this beast out, and we still find ourselves spending way too much time trying to navigate the program. The plethora of features (and the intense customization available) almost overwhelm the basic user, making it less functional for some small businesses, and yet somehow the features don't service all of our needs.

Review Source: Capterra

Kevin from Nature Maid

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Small companies review after 2 years

Overall it’s been good. It’s taken me a long time to find a lot of the best features. It’s made running my business easier for sure.

Pros

I like that it has all the fire features i need to run my business, and Automates a lot of running the business.

Cons

I don’t like that I can’t handle payroll directly from launch. I wish it was easier to see what a team was supposed to be paid and pay them directly from app. I have to do a lot of this manually still.

Review Source: Capterra

Lawrence from Blue Spruce Endeavors LLC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

From where I'm sitting, no other software offers what L27 does for the same price.

I can't imagine starting a running a business without L27. I would highly recommend anyone going in to the cleaning industry to start with L27 before choosing anything else. Great support, great community around it, and they are consistently making upgrades.

Pros

There isn't one or even a set of features that I would say I like best about L27.
L27 has allowed me to grow a business of this sort in a much shorter time than would have been possible otherwise because of nearly all the features that are included.
Despite its shortcomings, no other software available is going to allow you to do what you can with L27 at this price point.
If i had to pick a few, the payment system is fantastic. Automatic holds and charges for customer cards is very convenient.
The email notifications work very well to give customers plenty of warning about their upcoming booking and to let them know automatically if there's an issue with their payment method.
The metric screen is decent. I'm glad it has that, though I think there are a few ways it could be improved.

Cons

1. L27 is geared more toward service businesses that operate using independent contractors. We use employees so there are certain features that would be nice to have.

2. Inability to add customer reviews/feedback manually. It has to be done with the emailed customer surveys that come with L27 which isn't great.

3. The scheduling screens have improved but are still very difficult to use when you exceed about 10 bookings per day. Scheduling at this point is going to be difficult, regardless. I do think there are certain tools that would help.

Review Source: Capterra

Shobha from easy breezy cleaning co

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

L27 review

Neutral for now

Pros

The ease of the Booking Form. Once it is installed on the website, it performs beautifully

Cons

Customer Service Technical Help. If we are stuck anywhere, there is no way to talk to anyone for help.

Review Source: Capterra

William from HappyCleans

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Efficency

Pros

Easy scheduling for customers, keeps you off the phone.

Cons

The payment system. Not being able to pay through the platform is a bit annoying.

Review Source: Capterra
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Makes life so much easier!

Pros

I love the simplicity of it. It keeps things organized whether it is looking at scheduling, financial reports/trends, and promos. I run my whole business operations from here. Nice to have it all in one place.

Cons

Some features are not as customizable. Also more in depth reports about your customer vs how much revenue you are making would be nice.

Review Source: Capterra

Stephanie from Writer's Bar

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Amazing service for cleaning businesses!!!!

Wonderful, the team is great and customer service has always been awesome. They answer my questions right away.

Pros

Took my local cleaning business and made booking and managing cleaners and client a breeze.

Cons

Can't really think of anything that I do not like about this service.

Review Source: Capterra

Krystal from Krystal Clear Cleaning Referral Agency

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Love Launch 27 Scheduling & Booking Form

Pros

Like that the software has a easy to book platform, and sends out booking invites to cleaners, works great for agencys who use independent cleaners.

Cons

Wish it has more capabilities for reviews, linking to yelp or google directly and having more intergration with CRM notes on customer calls, what they called in for etc. . customer contact notes via a time and date stamp a task board and checklists, also cleaner manual reviews.

Review Source: Capterra

Jacob from TLM Partners, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

okay product, but I wouldn't do it again.

Overall, it feels like I am paying for a beta product.

Pros

ease of INITIAL setup was great, pre sales was great, and it went down hill after that.

Cons

Changes without heads up that literally reset day, massive disruption to cleaners and clients. Unnecessary data corruption.

Review Source: Capterra

Brian from Green Go Box Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Green Go Box

Pros

Functionality , ease of use, and the professional look

Cons

Lack of expanded technical assistance when implementing on my site.

Review Source: Capterra

Stacy from Open House Helpers

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Review

Its been fantastic

Pros

I love the map! It is a huge thing for our business

Cons

It is not allowing more than one discount code. Most of our customers will have 2-3 discount codes.

Review Source: Capterra

Dave from 2u Cleans

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The best I've experienced but more to be desired

I like it, they're always improving and listening to feedback. I wish I it matched up with my business a bit more and that the cost was lower but at the end of the day it puts my business in a position to succeed.

Pros

Functionality. It offers more than the competitors, specifically around customization. Typically, if you want to do something there's a way to do it.

Also, very, very impressive customer service team.

Cons

Its not very intuitive. There's a lot in there that can be done but for the life of me I can't figure out how to do it (and in hindsight, it would have been very hard to figure out on my own). It also doesn't mash up perfectly with my business (car detailing) and tends to focus much more-so on home cleaning.

Price creates a high barrier to entry too with many competitors being a quarter of their price.

Review Source: Capterra

Christina from Soldiers’ Mom LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

My Love for L27 Will never die but I need your help :)

I still haven’t figured out how to even see all the available spots for future appointments and I can’t get that help. I wish this was at the very top of my software so I can easily book those new appointments. This and upcoming appointments are equally important to me but I’ve so been been guessing. I wish someone would help me with this

Pros

The fact that I see my upcoming appointments and also that I get reminders when I haven’t charged an account. That has been very helpful since I tend to forget things sometimes as I am mainly the only one managing everything at the moment

Cons

I never really received a really good demo of all the features and figuring things out on my own has not been so easy. Also, the price . Can I get a little discount ?

Review Source: Capterra

Displaying 1 - 20 of 192 reviews