Launch27 Software


 

Launch27 is a cloud-based online booking solution suitable for service businesses of all sizes. Key features include customizable online booking forms, availability calendars, appointment notifications and online fee payment.

Launch27 offers an online booking form that can be integrated with business websites. Users can customize the colors, fonts and fields to fit their needs. Customers can view real-time updated availability and schedule services through the online form. Notifications and reminders can be sent to customers automatically through email or text message.

Launch27 allows customers to pay for services online through a secure checkout. Discounts and gift cards can be applied to prices for things like customer loyalty and referrals, promotions and holidays.

The solution is available for purchase on a flat monthly subscription basis.

 

Launch27 - Scheduler
 
  • Launch27 - Scheduler
    Scheduler
  • Launch27 - Location wizard
    Location wizard
  • Launch27 - Booking details
    Booking details
  • Launch27 - Booking confirmation
    Booking confirmation
  • Launch27 - Customer feedback
    Customer feedback
Supported Operating System(s):
Web browser (OS agnostic)

75 Reviews of Launch27

 

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Software Advice Reviews (2)
More Reviews (73)

Showing 1-2 of 2

Boris from WestMaids Cleaning Services
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Requirement to scale your business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I give full credit to Launch27 for helping me business hit high revenue in our first year. It makes the booking so easy for customers which makes them more likely to pick us, and it lets me see exactly what our schedule is like at a glance.

Pros

Very robust platform.
Great integration of online booking form, scheduling, and payments.
Good analytics for tracking sales.
Provides an easy way for customers to communicate, which is important for good service.

Cons

Some features could be improved.
Top tier plan is quite expensive compared to the entry and middle ones.

Review Source
 
 

Laura from Squeaky Cleaning
Specialty: Cleaning Services
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

My review of Launch 27

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I Like that the program is geared towards the cleaning profession and not other professions it makes it easier to navigate.

 
 
 
Showing 1-20 of 73


November 2017

November 2017

The customer service has been great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

this software took the place of several other software's that we were using in the past for estimating, scheduling and tracking

Pros

The software is well thought out for service related industries. You are able to customize to make an exact fit for your company.

Cons

Having to go through strip for credit card processing, I'd much more prefer to use my own selection based on my likes and needs

Review Source: Capterra
 

Mark from The JamLab Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

We're onboarding and getting wonderful support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So far, we find it very user-friendly and easy to understand, in general. We like the icons and sidebar, in particular.

Cons

Nothing significant. Having multiple customers assigned to the same email address would be helpful for our company, but it's not a major concern of ours at all.

Review Source: Capterra
 

Angelo from Cleaning Studio

May 2017

May 2017

It's the best software for Cleaning Companies

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's very detailed, good looking booking form, easy to use, amazing customer support and they are constantly doing great updates that help us grow our business.

Cons

The upgrade price for all features, including multi-location and an app. Besides that, we are very happy with L27.

Review Source: Capterra
 

Jason from Maid On The Spot, Inc.

April 2017

April 2017

Awesome software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

This software is perfect for our small service business. It does it all and automates much of what other systems did not.

Pros

Automation

Cons

View of schedule

Review Source: Capterra
 

Jason from M.OT.S.

March 2017

March 2017

I Hope My Local Competition Does Not Read This Because This Is My Advantage

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Launch 27 is the best software for a residential cleaning company bar none. It really is ahead of its time. I have researched every cleaning related software on the market and chose Launch because this software is awesome. It revolutionized our business. We did make a few modifications to our systems and procedures to align with Launch but the benefits have been outstanding. I feel like my business is on auto-pilot rather than destined to crash if I am not at the wheel 24/7. Plus I have spoken to top officials at Launch regarding a few issues we had. These guys made changes to the software to accommodate our concerns. Who does that? Plus, we have been Beta-Test partners on new features we specifically asked for (yes, these guys really do new updates and improvements all the time). We have been with them for a year and there have been over a dozen improvements and new features. Highly, highly recommend to new solo operators or for large established businesses. The solo operator will start their business on a solid foundation fostering growth. The large business will save a zillion by automating and streamlining their business practices while improving your service level because you and I know your office staff is not following up on every opportunity or asking every happy customer for a review. I don't care if you believe this review or not but it is all true. I don't work for launch or get any inducement to post this review. Its just the right thing to do. I have over a decade experience operating a house cleaning business and Launch is another level. The best is it is so low priced, unlimited cleaners (we have 20), online booking, gift cards, review monitoring is a steal. I think they know it is a deal but have to market to newbie cleaners who think $$$ month is expensive. Look newbie, spend the hundred a month and be thankful or trip over the pennies and miss the dollars. I would use it for $$$ month which incidentally is what I pay now for my famous but clearly inferior software Launch is replacing. I can't cancel because of a year contract. Launch has no contract. That says it all. Launch customers stay because the product and people are awesome not because of shady year contracts. So due your own due diligence and research every product on the market like I did. If you know what to look for you will end up right back here. Look man, Launch is what you need - GET IT!

Pros

I don't have time to list them all go check them out

Cons

Still developing. It is not perfect. You have to accept it is not perfect and sometimes things you expect and think are obvious are missing but they usually have a work around and if it serious will make changes. Also have to be willing to adjust systems, procedures, pricing to interface with Launch platform. It may seen like a big deal in the beginning but your current systems and prices are not really as secret or special as you think. Embrace Launch and bend to it for best results! Trying to make this futuristic software work with your archaic cleaning business practices would be aggravating. Free your mind from your old thinking. Grow and let Launch be your guide.

Advice to Others

Don't tell my competion

Review Source: Capterra
 

Marista from Housemaidhero

January 2017

January 2017

Top Notch service and innovation

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Take it from an Entrepreneur with a software IT background. This team is legit. They don't just implement code with bells and whistles, they are putting in place value added features that being efficiencies to your business. Did I mention the response time is almost instantaneous? Follow up to close the loop - amazing. Brittany, Andrew, whole team - well done.

Review Source: Capterra
 

Michael from Sunflower Maids

January 2017

January 2017

Launch27 is great for local services!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Launch27 is a fantastic software for local services. It helped us get our feet off the ground and stay organized. I have handled transaction management, invoicing, scheduling, and dispatching, from my cell phone thanks to Launch27!

I definitely recommend!

Pros

Ease of use
Customer support
Mobile friendly

Cons

No good mapping function as of yet (but it is in the works)

Review Source: Capterra
 

Don from ProMaidSquad.com

January 2017

January 2017

Great Product Works Well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like this feature for our Maid business. Its worked really well so far. The setup was fairly easy to walk through and there is a learning curve but its not bad. The advantage of having a booking form on our site with the ability to create discount codes, referral programs with other customers and the self service feature is excellent. So far when I have had questions I needed to ask them, they have been good about responding with answers and help.

Review Source: Capterra
 

Bernardi from Ménagesimple

January 2017

January 2017

Excellent software with awesome customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The software has all the features that will get your business to strive. It is also continously updating and it's clear that the support team care a lot about this product. Live support is extremely helpful and gets you through even the most basic questions. Totally recommended

Review Source: Capterra
 

Serge from Chicago Cleaning
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Simply the best for service industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have recently switched from Appointment Plus to Launch27.
This is our 4th online scheduling system for the previous 11 years and, to be honest, it's the best.
Here are few of our favorite features:
- 3 stand-alone mobile apps for field workers, administrators & customers (the apps are very comprehensive in functions)
- Ability to have multiple locations with different pricing rules
- Stripe integration (now we can save on credit card processing fees, our previous rate was 4% vs. 2.9% with Stripe)
- Built-in quoter (you can provide instant quotes)

If your company is service business - look no further then Launch27!

Pros

Customization and customer support

Cons

None

Review Source: Capterra
 

Stephen from Mint Maids
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

A Simple and Powerful booking/scheduling software that will run your service business for you

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I called to talk to a representative and was immediately impressed by how incredibly helpful they were. They did a virtual tour for me which was very informative and gave me a good grasp on how to run the software.

The software itself is really simple yet incredibly useful. Every feature I could ever want or need is included. The business basically runs itself once you've got this on there.

Pros

Features
Customer service
Ease of use

Cons

Price

Review Source: Capterra
 

Amaia from Maid in Oahu

December 2016

December 2016

A commendation for Aynom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Thank you for your help, great visual support, and attentiveness. Keep up the good work Aynom. I figured should be easy but it turned out weird and I received the file.

Review Source: Capterra
 

Ariel from Ambition Cleaning

November 2016

November 2016

Absolutely love launch27

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Launch27 is the back bone to our business. Launch27 makes owning a business so much easer and there customer service is amazing they are so helpful and polite. They really are life-savers!

Review Source: Capterra
 

Jim from Grace Maids

November 2016

November 2016

Incredible software and amazing customer service to back it up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Signed up for Launch27 and I'm hooked. The software is incredible and well written. It's orderly and logical. They've literally thought of everything. Makes my life so much easier. On top of this, their support is outstanding. They even did a personal walk through with me on the phone which was great (Thanks, Anthony, for that!).

Review Source: Capterra
 

Brittany from eco

August 2016

August 2016

Launch27 is the bomb dot com

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I made $10,000 in one month using this product! Enough said, I love it. And their software you can buy websites that work with it, the sites are super high converting.

Review Source: Capterra
 

C from Atlanta maids
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Awesome software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The staff is great to deal with. They answered my questions quickly and patiently. Implementing the software has saved me so much time and captures leads I wouldn't be able to get.

Review Source: Capterra
 

Matthieu from cleanabo
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

nice tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

nice tool. Some difficulty if not english speaking website for some translations not possible and payment system offer not large enough.

Review Source: Capterra
 

Jonathan from Red Door Cleaning
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Great product, highly recommended!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Launch 27 was easy to install and get rolling. We've had really good feedback on the backend from our clients, email sending, etc. If you operate a service business, this is a great low-cost solution that will fit the bill!

Pros

Customization, automation, ease of use. They really thought this out! Amazing customer service.

Cons

Nothing I can think of, any time I've had a question, they have been able to answer it.

Advice to Others

My advice... get it! It's low-cost, high-output!

Review Source: Capterra
 

Damian from No Stress Maid
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Launch 27 is the best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've looked at many other options, but Launch 27 wins hands down. You get everything you need in one neat little package.

Pros

Online booking
Customer login portals
Team login portals
Customization
Ease of use
Team payments

Cons

It's not free
Uses stripe which charge 2.9% + 30 cents per transaction
Not 100% automated

Review Source: Capterra
 

Kristian from Cleanr Wash
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Great Service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Launch 27 integrates flawlessly with my service company (pressure washing). We now book the majority of our jobs online, sight unseen, and everything is working extremely smooth!

Review Source: Capterra