--- title: "Automaid Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Automaid. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Automaid is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/launch27-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maid Service Software](https://www.softwareadvice.com/field-service/maid-service-comparison/) / [Automaid](https://www.softwareadvice.com/field-service/launch27-profile/) / Automaid Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/launch27-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/launch27-profile/alternatives/) # Automaid User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 209 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 158 reviews (76%) - 4 stars: 39 reviews (19%) - 3 stars: 6 reviews (3%) - 2 stars: 2 reviews (1%) - 1 star: 4 reviews (2%) ### Most mentioned pros - She has been patient and helpful in guiding me through the initial start-up process and has provided valuable insights that have helped me optimize my operations. - It will make a significant difference in the overall user experience and helps new users get up and running more quickly. - sensitive content hidden] was amazing at helping us with set up. ### Most mentioned cons - This adds up to the fact that we cannot do our accounting anymore because of the recent .csv export changes, and that our booking form (when it will be up, lol) will have some uneditable text in english (we operate in a french speaking country). - I've never experienced this level of inflexibility with any software company. - I think it's rude and poor customer service. ## Automaid customer reviews Showing reviews 1-25 of 209 (page 1). ### Just Keeps Getting Better - Overall rating: 5/5 - Reviewer: Kyla G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is an awesome product that is integrated with an awesome credit card processor (Stripe) and I am so happy with both! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Absolutely love this product. It saves me time by allowing my clients to easily book their own appointments online. I can block off any days / times I don't want bookings and set limits to how many are allowed in a single space. The features are also improving all the time - you can now change which credit card to charge right on the charge screen, and process refunds there as well, which is a relatively new improvement. They really listen to the user suggestions to make the product better and better all the time! #### Cons I wish I could set different locations within the schedule, so that certain areas could show availability where others are blocked off. I cover all of Southeast michigan, so sometimes we have availability in one location but not another. Not a huge deal though. --- ### Very great value - Overall rating: 4/5 - Reviewer: Ben A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am very pleased with my Launch 27 experience. I would recommend to most everyone. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the online booking form. I like the automation. Time is money, and Launch 27 saves tons of time. #### Cons There are some quirks. For example, you have to be careful when assigning teams to an assignment. Sometimes, the appointment duration won't change after assigning additional team members. Example, a four-hour project should take two hours when two teams are assigned but if you don't pay attention, the duration will remain at four hours, even when two teams are assigned. It's easily fixed but it is one example of some problems. There is another version coming soon which will hopefully address many of the quirks. --- ### Very Easy to use - Overall rating: 5/5 - Reviewer: Mike F. - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Allowing customers to self schedule really helps. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Launch27 is very intuitive and quite easy to use. Support is quick to assist with any problems. #### Cons It can be difficult to find out how to use certain things. There are certain features that are missing. --- ### I love launch 27. Customers love launch 27 - Overall rating: 5/5 - Reviewer: Dylan E. - Verified reviewer: Yes - Product usage: Used other for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It allows my customers to access and purchase services without needing to pay for man power to answer the phones or make mistakes in what services they want. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and read. It looks modern and easily blends in with my current website. I like the icons and the way it looks. Always get compliments. #### Cons It is only designed for using the ap for everything. For companies that are using a different software for scheduling and so forth it is horrible. Because we have to remember to log in and cancel the information or it sends the customers emails that are no longer valid. I need it to be more compatible with out using all of the other services. Or have it beable o link to other software for scheduling. --- ### It's literally a lifesaver of software. If you have a service business you need this. - Overall rating: 5/5 - Reviewer: Ilya O. - Verified reviewer: Yes - Industry: Consumer Services - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seriously, get Launch27. It will help you automate your entire service business from head to toe. And it's easy on the eyes. They are really great in every way. Try the launch27 way and give them a shot, it will actually improve a big portion of your business. --- ### Amazing service for cleaning businesses!!!! - Overall rating: 5/5 - Reviewer: Stephanie M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful, the team is great and customer service has always been awesome. They answer my questions right away. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Took my local cleaning business and made booking and managing cleaners and client a breeze. #### Cons Can't really think of anything that I do not like about this service. --- ### Happy Customer - Overall rating: 5/5 - Reviewer: Charnell G. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use. The support is always great. #### Cons There is nothing I would consider to be a con with using this software. --- ### For the most part its user friendly - Overall rating: 5/5 - Reviewer: Crystle C. - Verified reviewer: Yes - Industry: Hospitality - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to book customers online and they can change bookings themselves. I like the promo codes and gift cards features as well. The widgets are pretty easy to install and I'm not a developer. #### Cons To get the best features you have to upgrade to the plan that costs triple the amount. My business is too small right now. --- ### Very happy user! - Overall rating: 5/5 - Reviewer: Cheri G. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use for my cleaning business. #### Cons I feel like the pricing could be a little better. I would love to have a few features on the highest tier, but I am not quite ready to pay that amount monthly. It would help if some services could be purchased as ad-ons. --- ### It is a great system especially for the end user. - Overall rating: 5/5 - Reviewer: michael b. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps me with booking and payroll. Great addition. Any legitimate cleaning company should use this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like the front end booking page that the customers use. It is a great design. And the email follow ups are nicely designed for you. #### Cons I am little more fond of the back end of housecall pro. I used it before switching to Launch 27. They had a little better back end features for less price, but the front end design was horrible. --- ### I Hope My Local Competition Does Not Read This Because This Is My Advantage - Overall rating: 5/5 - Reviewer: Jason S. - Industry: Environmental Services - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Launch 27 is the best software for a residential cleaning company bar none. It really is ahead of its time. I have researched every cleaning related software on the market and chose Launch because this software is awesome. It revolutionized our business. We did make a few modifications to our systems and procedures to align with Launch but the benefits have been outstanding. I feel like my business is on auto-pilot rather than destined to crash if I am not at the wheel 24/7. Plus I have spoken to top officials at Launch regarding a few issues we had. These guys made changes to the software to accommodate our concerns. Who does that? Plus, we have been Beta-Test partners on new features we specifically asked for (yes, these guys really do new updates and improvements all the time). We have been with them for a year and there have been over a dozen improvements and new features. Highly, highly recommend to new solo operators or for large established businesses. The solo operator will start their business on a solid foundation fostering growth. The large business will save a zillion by automating and streamlining their business practices while improving your service level because you and I know your office staff is not following up on every opportunity or asking every happy customer for a review. I don't care if you believe this review or not but it is all true. I don't work for launch or get any inducement to post this review. Its just the right thing to do. I have over a decade experience operating a house cleaning business and Launch is another level. The best is it is so low priced, unlimited cleaners (we have 20), online booking, gift cards, review monitoring is a steal. I think they know it is a deal but have to market to newbie cleaners who think $$$ month is expensive. Look newbie, spend the hundred a month and be thankful or trip over the pennies and miss the dollars. I would use it for $$$ month which incidentally is what I pay now for my famous but clearly inferior software Launch is replacing. I can't cancel because of a year contract. Launch has no contract. That says it all. Launch customers stay because the product and people are awesome not because of shady year contracts. So due your own due diligence and research every product on the market like I did. If you know what to look for you will end up right back here. Look man, Launch is what you need - GET IT! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I don't have time to list them all go check them out #### Cons Still developing. It is not perfect. You have to accept it is not perfect and sometimes things you expect and think are obvious are missing but they usually have a work around and if it serious will make changes. Also have to be willing to adjust systems, procedures, pricing to interface with Launch platform. It may seen like a big deal in the beginning but your current systems and prices are not really as secret or special as you think. Embrace Launch and bend to it for best results! Trying to make this futuristic software work with your archaic cleaning business practices would be aggravating. Free your mind from your old thinking. Grow and let Launch be your guide. --- ### Easy to use with fantastic tech support. I've never felt more comfortable contacting support. - Overall rating: 5/5 - Reviewer: Eric E. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hands free scheduling, easy client communication, and easy invoicing. That's all I need and that's exactly what Launch 27 offers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tech support! If you have any questions, no matter how silly they may seem, support is there for you. If you have a highly technical question about their API or anything else techy, you'll get a clear answer. The software works exactly as intended (and always has since day one), but there are times when something might be a little confusing or a new feature might not work as I originally thought it would. In all of my years using the service there hasn't been one time where I reached out for help that I didn't receive it. #### Cons If I had to choose a con, I would say it's that they update the software too much. Meaning, they're constantly evolving and adding new (helpful) features. I use very few of them so at times I can find it to be a bit much, but honestly that's not really a bad thing because they're listening to their users and they're adding and updating features based on user feedback rather than feedback from a board of directors or shareholders. --- ### Software that makes bootstrapping service based business as easy as it could be - Overall rating: 5/5 - Reviewer: Roland d. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it significantly reduced the efforts to start my business and has grown alongside the business. The automatic features such as emailing, recurring bookings and being able to charge customers from within the software are amazing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Launch27 is powerful enough that it does most of the heavy lifting of my scheduling, booking, charging and communicating however not bloated to the point where there is a ton of useless functionality. The Zapier integration makes it possible to extend this functionality where needed and the devs are always making improvements. #### Cons Sometimes you can feel the growing pains of the software. While the growth is GOOD, you can feel that older design decisions are holding it back from being as great as it could be. More detailed reporting would also be nice, but the ability to export raw data means anyone with some Excel knowledge can generate their own reports, albiet not automatically. There is also a huge jump in price between different tiers of the product, but arguably this is justified with the features it provides and the stage your business will be at when you are ready to make use of them. --- ### Steep Learning Curve, but excellent documentation. Haven't had a major problem with it. - Overall rating: 4/5 - Reviewer: Kyle H. - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Efficiency, mobility, customer support, integration into 3rd party #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the integration piece. Syncing to 3rd party software is very important and integral to our efficiency. The scheduler feature is new and very handy, also like the ability to run promo codes/gift cards. #### Cons I do not like that you can't set a customer to have daily service, or a specific set of dates. If I have one customer that wants mon/wed/fri cleanings that are identical, i have to make 3 different re-occurring cleanings and manage those. There should be an option to flag a customer as a commercial account and then manually set the days of the week that the cleanings occur. I do no like that on the scheduler there is no 'approve all' to make them all visible on my google calendar(which my employees use) Currently they can't see whats on the schedule for the next week until the previous clean has been completed. I can manually go in to EACH booking (which is a 30 minute exercise) each month to force them to be scheduled and appear on the calendar. --- ### Launch27 is the best out there! Will grow your service business faster than ever. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Beautiful booking forms, ease of use, awesome community, great customer service, and easily customizable. #### Cons There are no frequency-based discount options, and lots of people use it so can appear often with competitors. --- ### software is great for cleaning business - Overall rating: 5/5 - Reviewer: Michelle I. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. the booking and scheduling is amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros if you run a basic cleaning business it has all the bells and whistles #### Cons the fact that the app that compliments the software is expensive and is very limited. Also, you cannot access the app through the computer which makes it difficult to input information like a checklist. the system should have a place where you can put detailed information on the client and pictures of the unit they need to have cleaned as I have a vacation cleaning business and I have to find another way to get the pictures to my staff it --- ### Wonderful and always helpful - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Defense & Space - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It can make a small company look extremely professional. When people come to my company they are surprised to see one man running it all. #### Cons No ability to group employees as one team. Every time you book a cleaning and want to send the teams a schedule you have to send them to both instead of just "team1" --- ### I think it's a great but there's plenty of room for improvement - Overall rating: 3/5 - Reviewer: Christos D. - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Online prices and bookings are very helpful also the templates that are available are nicely designed and have good navigation. #### Cons Cannot get paid online, the mobile version is expensive, cannot properly set it up in two languages. To be honest I had the trial version of the mobile and did not get how it works. I'm busy trying to run a maid company and 2 weeks don't cut it to test you need to put a lot of data to check how it all works. If I could use a testing period on my day to day operations it would be better to understand how everything falls into place. You guys did a job signing us over but poorly in helping us to upgrade. We pay a bunch of other software to get things done. --- ### It Is very user friendly - Overall rating: 5/5 - Reviewer: Winta Z. - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy booking, payment, easy rescheduling. Customers reschedule and book by themselves. I like how it show the duration of cleaning. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for people who are not familiar with computers. You get support quickly. I like how the back end is easier to make appointment. #### Cons I like everything. But, some times the different sections in the booking page change by it self. Example under frequency I have onetime, weekly, biweekly, monthly when I went to my book page one day it changed to only weekly. I always check my booking page now. --- ### Too much downtime - Overall rating: 1/5 - Reviewer: Lashon M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Frustrating the repairs and down time never stops #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Before all the updates every other day it was a great app. #### Cons The app has more downtown and updates than apple #### Reasons for switching to Automaid It allowed me to send emails to employees which saved time. --- ### Makes life so much easier! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the simplicity of it. It keeps things organized whether it is looking at scheduling, financial reports/trends, and promos. I run my whole business operations from here. Nice to have it all in one place. #### Cons Some features are not as customizable. Also more in depth reports about your customer vs how much revenue you are making would be nice. --- ### Review - Overall rating: 5/5 - Reviewer: Denise W. - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros This software saves so much time and headache for the business owner and staff! Everything is in one place and that's what makes it amazing! From clients booking online to the staff working from home or office it makes everything a breeze! I love how clients can add a comment or change their appointment without calling the office for everything little thing. It takes automation to a whole new level with this service industry! Love all the emails that automatically go out! I highly recommend launch 27! If you have a cleaning company this is a must! #### Cons I'm still learning what launch 27 still all has to offer. Even though I've been using the product for 9 months. --- ### New to this - Overall rating: 5/5 - Reviewer: kathleen b. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered It has been amazing! Particularly the customer service. Each time I have had to use the "chat" box, every service rep has been prompt, kind and efficient. Special shout out to [SENSITIVE CONTENT]! She held my hand through the process and got things done for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very easy to use, and is intuitive. #### Cons I do not have any complaints about the software #### Reasons for choosing Automaid I inherited Launch27 when I bought this company and I have no need to look elsewhere! --- ### Launch27 is AMAZING and worth every dollar! - Overall rating: 5/5 - Reviewer: Melvin M. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy the system is to use. I can customize anything and everything from the services I offer to the way I want to accept payment. It's honestly made my life easier and more organized. #### Cons I don't have anything constructive or negative to say about the software. Customer service is very quick about any questions or concerns I have --- ### Great 5 star service - Overall rating: 5/5 - Reviewer: Janeshia W. - Industry: Events Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience I’m currently still using the software for 3 years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy being able to see all my staff and all my clients I’ve had since the beginning of using the software. Everything is record #### Cons I think you should be able to Import jobs from other platforms easy but this is not a function so, everything can be in one place . ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/launch27-profile/reviews/?page=2) --- Automaid Reviews, Pros and Cons - 2026 Software Advice