It’s a love hate relationship. I keep getting told an upgrade is coming and I have no idea when. But I love L27 because of all the things I said above.

The things that I like the best about L27 is the customer service. I love the ease of access. Most of the things are built in which is amazing. It’s very automated and makes life very easy

There are a lot of things I think would make it better. For example, proper syncing with google calendar and quickbooks.

I attempted to set it up three years ago. This month I was excited to give it another go and realized why I didn't go through with it the first time. Absolutely lousy customer service and awful setup process. I highly discourage anyone from using this service. I wanted so badly for this to work but I can honestly say I don't feel valued as a customer. I don't usually feel that way.

It would've been an amazing service if we could just get through the setup.

No phone support! Everything is through chat and email. I need to speak to someone! Setup is very difficult. I paid for a consultant through them to help me set it up because that's what I needed. I know what Launch27 is and does. The consultant wanted to talk more about what they offer and charge an extra $500 to set it up for me on top of the $100 I had already paid. I can't say it's a lousy product because I've never launched with it. If you want to spend hours and hours setting it up and months tweaking the program, then do it. I just don't have time for the awful customer service and lousy setup process. I think they could have customers for years paying $125 a month if they'd just spend more time helping with the setup.

This software saves me time which allows me to focus on growing my business instead of operating it. If you have multiple clients and/or multiple field employees in your service business, this software will save you time.

The API and the online booking form are my two favorite features. I also like the automated appointment reminders to staff and clients, the customer self-service portal, the scheduling assistant, the integration with Stripe, and the integration with Zapier.

The API authentication method and the API documentation. The online booking form could have more customization options.

This software increased monthly revenue by increasing the efficiency of my business operations.

I have a cleaning business and without this software I'm absolutely sure my monthly revenue would decrease significantly. It makes running the backend of the business much easier than it would be without it. Customer service is extremely responsive. I've even had them respond in the middle of the night to an issue I was having.

There is a bit of a learning curve, but they provide a lot of helpful how to instructional guides. I think there's probably a learning curve with any product like this that you'd use. I eventually got the hang of it and now everything is fairly intuitive.

It allows us to effectively and efficiently manage and quickly scale our business.

- Ease of use - Regular feature updates - Support and management team is great - Basic report is simple yet effective

- API functionality is not ideal - Detailed reporting is not yet there, however we do custom reporting based on numbers from L27 reporting dashboard and csv

Wonderful, the team is great and customer service has always been awesome. They answer my questions right away.

Took my local cleaning business and made booking and managing cleaners and client a breeze.

Can't really think of anything that I do not like about this service.

Anytime we contact support with an issue one of the customer rep is there to help us fix it immediately. Majority of the time it is user error and she still makes not feel dumb for this.

There is only a one rep, wish there was more ad hoc reporting and exports available. Other than that nothing really.

Launch 27 has been a lifesaver! It took all the major problems I was encountering when starting my maid business and solved them with one monthly payment. It's great!

There really is not much L27 is missing. It handles all the major problems; booking, scheduling, managing teams, credit card processing, paying teams and the list goes on. The email customization is better than most but still needs some work.

It's very easy to use. The support is always great.

There is nothing I would consider to be a con with using this software.

Easy to book customers online and they can change bookings themselves. I like the promo codes and gift cards features as well. The widgets are pretty easy to install and I'm not a developer.

To get the best features you have to upgrade to the plan that costs triple the amount. My business is too small right now.

Hands free scheduling, easy client communication, and easy invoicing. That's all I need and that's exactly what Launch 27 offers.

Tech support! If you have any questions, no matter how silly they may seem, support is there for you. If you have a highly technical question about their API or anything else techy, you'll get a clear answer. The software works exactly as intended (and always has since day one), but there are times when something might be a little confusing or a new feature might not work as I originally thought it would. In all of my years using the service there hasn't been one time where I reached out for help that I didn't receive it.

If I had to choose a con, I would say it's that they update the software too much. Meaning, they're constantly evolving and adding new (helpful) features. I use very few of them so at times I can find it to be a bit much, but honestly that's not really a bad thing because they're listening to their users and they're adding and updating features based on user feedback rather than feedback from a board of directors or shareholders.

Overall it significantly reduced the efforts to start my business and has grown alongside the business. The automatic features such as emailing, recurring bookings and being able to charge customers from within the software are amazing.

Launch27 is powerful enough that it does most of the heavy lifting of my scheduling, booking, charging and communicating however not bloated to the point where there is a ton of useless functionality. The Zapier integration makes it possible to extend this functionality where needed and the devs are always making improvements.

Sometimes you can feel the growing pains of the software. While the growth is GOOD, you can feel that older design decisions are holding it back from being as great as it could be. More detailed reporting would also be nice, but the ability to export raw data means anyone with some Excel knowledge can generate their own reports, albiet not automatically. There is also a huge jump in price between different tiers of the product, but arguably this is justified with the features it provides and the stage your business will be at when you are ready to make use of them.

Customers love their experience before ever speaking to us Being able to put my business on auto pilot Being able to view how my company is doing financially as well

I like the ease of setting it all up to fit my business needs and how it runs on it's own after that with precision. My clients can book and receive a confirmation and then have their own special login to manage their future book, while also receiving alerts from us to keep them alert that we are coming.

I have been using this software for 2 years and I can't say that I have any cons. They are always enhancing with features that make my customers experience 5 star.

Easy booking, payment, easy rescheduling. Customers reschedule and book by themselves. I like how it show the duration of cleaning.

Easy for people who are not familiar with computers. You get support quickly. I like how the back end is easier to make appointment.

I like everything. But, some times the different sections in the booking page change by it self. Example under frequency I have onetime, weekly, biweekly, monthly when I went to my book page one day it changed to only weekly. I always check my booking page now.

started off well and then promised the world and updates for 2+ years then they did it and was horrendous and did not work and removed key components.

simple and easy to use dashboard for a very small business who does not want to grow

well dated and over priced with market comparisons never updated anything Terrible support

This software saves so much time and headache for the business owner and staff! Everything is in one place and that's what makes it amazing! From clients booking online to the staff working from home or office it makes everything a breeze! I love how clients can add a comment or change their appointment without calling the office for everything little thing. It takes automation to a whole new level with this service industry! Love all the emails that automatically go out! I highly recommend launch 27! If you have a cleaning company this is a must!

I'm still learning what launch 27 still all has to offer. Even though I've been using the product for 9 months.

On line booking, auto emails to customers, integrations, really everything they do is pretty great! I also like that they are always looking to improve, add value and make the company better!

The customer service. Don't get me wrong, the online people are AWESOME, that being said, typing out every question takes 3x as long than if I could just call someone. I also feel like they should offer an on boarding person to walk you through setting it up and learning the system. There is still a TON I don't use (stripe for instance) because I don't know how. My first few weeks were super frustrating and I almost cancelled because my VA and I couldn't get some basic functions to work correctly.