About Less Paper Co.

Less Paper Co. provides configurable cloud-based work order management solutions that help businesses manage scheduling, inventory, vendors, pricing, purchase orders and more.

Less Paper Co. enables users to create, dispatch and schedule work orders from their tablets and smartphones. Field agents can complete work order forms, submit them to customers via email and collect payments. Real-time reporting and notification features help service managers track ongoing jobs.

Field agents can track customers' addresses on their mobile devices using built-in Google Maps and Google Street view applications. One-tap calling and texting functionalities allow service agents to communicate with the back office and customers directly.

Less Paper Co. is ava...


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Supported Operating System(s):

Web browser (OS agnostic)

19 Reviews of Less Paper Co.

Average User Ratings

Overall

4.84 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(3)

3

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 19 results

March 2018

Doug from D&M Electrical Contracting, Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

It's hard this product in only a few words. These guys are hands down THE BEST.

Increased ability to schedule, provide a visual tool to our field employees that allows them to see where they are working in the near future and also to be able to instantly create a work order for emergencies that pop up. Since one aspect of our business is storm restoration and disaster recovery for private clients. We were challenged recently with (3) severe storms in a 2 week window. While our line crews were out working for public utilities, we were able to log in client info, do damage assessment and provide detailed work orders with pictures to our field crews. Once our crews were released by the investor owned utilities we turned them loose on the private work. The results were the most productive restorations for private clients we ever had. Our General Foremen could see the work schedule and assign crews to specific tasks (such as hauling utility poles, setting poles and stringing cable) by geographic areas. Being able to track materials used and tying them to inventory helps us be ready for the next storm by generating low inventory warnings and also assists us in creating accurate billing documents along with employee time sheet and equipment tracking. This in turn will generate simplified, more accurate billing and ultimately quicker insurance claims for clients which turns into better cash flow for us. One the daily work order side we are using the system to manage a multi-million dollar project for Metro North Railroad that involves a specific work plan for over 120 sites. Each location has been loaded into our system and has a site specific work plan with plans and documents attached. As the locations are scheduled with the Railroad, they are placed on our schedule and instantly give our field crews all the required work plan and safety documents required AND allow us to collect signatures. We plan to add our tailboard safety meetings to the system shortly and have already spoken to the team on how to implement this.

Pros

A TRULY customized product built for your specific needs. In the development phase- I had a laundry list of things I wanted to able to do and within a few emails back and forth with Darren we had pretty much addressed all my concerns and they were able to accommodate everything I need. Even on the on-going basis- we discover things we forgot or neglected to consider and within no time at all I get an email telling me they have a solution and when it will be implemented. I looked at many other SAS vendors and all had "one size fit's all" products or required me to buy expensive add on modules to get the software to perform as a I needed. With Less Paper, I was able to specify what I needed, what I didn't and it was all implemented in a timely, professional manner. These guys know what they are doing, they work hard at it and they are always there to answer my questions or help me with my next "do you think we could do this?" moment. I really can't say enough about this product. It's like having a magic wand and being able to create whatever functionality you can dream up. If you are looking for a reasonably priced, CUSTOM product that allows you to make changes and updates as you find the need for them, this is your product.

Cons

Probably the only thing I can say that I don't like is the fact that the screen on a tablet doesn't render the same way it does on a full size computer screen (which is really typical of all mobile applications- not just this one). Sure it would be nice to have the screen look the same on your PC as your foreman's iPad but it's really just a matter of getting used to.

Response from Less Paper Co.

Replied March 2018

Thanks for your kind words, Doug! Please let us know if you have any changes or additions you would like in the future.

June 2020

Mark from Appliance Installs LLC

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Awsome product!

I would highly recommend Less Paper for your development of software for your needs.

Pros

I have been looking for a long time for a company that will work my company's needs. Most other developers want to question my decisions as a owner or try to talk me out implementing changes in the software that I have asked for because it may be difficult or they just don't want to try. As a owner I love to discuss my decisions and collaborate together as a team and that's what I get with Less Paper. They are on my level when it comes to wanting the software to be a perfect.

Cons

I'm not sure I have any cons since every request I have made from Less Paper has been met with acceptance.

Reasons for Choosing Less Paper Co.

Wintac was not able to adjust their software for my company's needs and Wintac seems put out that I asked to change certain features. I felt like they were making excuses to not change their software and wanted me to just except their software's shortcomings as normal. They asked me as the owner of my own company to change my business work flow to make it fit into their software. Pfft. Who does that? Imagine if an employee of mine asked me to change my business hours of operation to fit their sleep schedule. I paid for their product and never was able to use it. Their $2500 install disk just sits in a box of other worthless investments that I wish I'd never invested in. Less Paper has been more than helpful in making sure my business is taken care of while using their software.

April 2018

Jackie from Diligent Assistant

Verified Reviewer

Industry: Management Consulting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Amazing experience from start to finish. Customer service has been fantastic, communication great.

Saves a lot of time and helps to streamline core operations. Aids in customer communication.

Pros

It's fully customizable so it can be tailored exactly to the needs of the purchaser and the price point is amazing for custom designed cloud-based software. I love that the company purchasing can use their own language to set up various areas of the system, it integrates with Quickbooks Online seemlessly and has a really simple interface that even the less tech savvy can navigate.

Cons

It was tough to get a feel for the software when there was no demo available. Also, an app would be great but being that it's custom-built that would put costs up.

Response from Less Paper Co.

Replied May 2018

Hi, Jackie - Thanks for the review! We do have native apps in development for Android & iOS that are wrappers for our custom systems to allow our clients easier access to their systems and to provide more features. We'll reach out when they're available! Thanks again! - Darren Jett

January 2020

Hilario from Berg Chilling Systems Inv

Company Size: 51-200 employees

Industry: Machinery

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Berg Chilling systems Inc

-Very good customer support - Willing and able to make changes to the system

Pros

-System is very customizable. -Links to Quickbooks -Tablet and phone compatibale

Cons

-web-based rather then app based means sometimes data is lost with a bad connection (Less Paper has added some functionality to minimize the occurrences)

Reasons for Choosing Less Paper Co.

RazorSync couldn't accommodate our Service Report needs and functionality.

January 2020

Gregory M from Michigan Humane Society

Verified Reviewer

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Stop looking...You've Found The Best

Working with [SENSITIVE CONTENT HIDDEN] in developing a work order software system for our organization has been one of the most positive and productive processes I have ever undertaken with a vendor. From the start, our experience with them has been everything we expected. First and foremost, [SENSITIVE CONTENT HIDDEN] are uncommonly pleasant to work with – I could go on about how willing they are to problem solve and provide solution after solution, all the while staying positive and patient. As a technology “spectator”, I knew what I wanted our system to do but had a hard time translating that into the technical language they would use to execute, but never once did they make me or my team feel “tech-dumb” or use their knowledge to achieve a benefit for themselves. Their honesty and their genuine desire to work on behalf of our needs was…just incredible. They stand alone as vendors that I trust completely. Secondly, our organization sought to develop a work order system for our entire organization to use, in order to request, execute, and track the many various requests that come to our events, facilities, marketing, development, purchasing, finance, and HR teams. This was a behemoth of a task in my mind but Less Paper made it look easy (though I’m sure they might smile at that!) While we are still in beta as of writing, the product so far is exactly what we wanted without anything superfluous. The environment is intuitive and clean and aligns nicely with other common platforms that people a

Pros

Ease of use, and total customization. Whatever you want, you get!

Cons

No cons - that's the honest truth. If a con ever existed, I'm pretty sure Less paper Co. could work to fix and remove it.

Reasons for Choosing Less Paper Co.

See above!