Less Paper Co. provides configurable cloud-based work order management solutions that help businesses manage scheduling, inventory, vendors, pricing, purchase orders and more.
Less Paper Co. enables users to create, dispatch and schedule work orders from their tablets and smartphones. Field agents can complete work order forms, submit them to customers via email and collect payments. Real-time reporting and notification features help service managers track ongoing jobs.
Field agents can track customers' addresses on their mobile devices using built-in Google Maps and Google Street view applications. One-tap calling and texting functionalities allow service agents to communicate with the back office and customers directly.
Less Paper Co. is available on a monthly subscription basis which includes support via phone, email and online chat.
Robert from Advanced Fitness Tech
Finally getting a system that works the way I want it to and if I need to change something it is usually completed within 24 hours.
What is not to like. It is of your own design. You make it what you want it and they can do it!!
This is also a great price for a custom system and to get the customer support they provide. I have been waiting for these guys for 7 years!!!! Trust me when I say I have reviewed/ used almost every system out there.
Mark from Encompass A/V
We were able to keep our existing quickbooks platform and create a very easy to use system that was usable by any device our staff had. Training took less than an hour for my crew, when we realised we needed a few changes they were applied almost instantly.
Support like this does not exist elsewhere in the modern world
Idalia from DCI Systems Group, Inc.
Employees number: 11-50 employees
The work order software is pretty easy to comprehend. For right now, this software is enough for our business but in the future as we grow, we would definitely need something more that can connect to all our systems in the office. I have worked with the outlook calendar to schedule 7 techs and this software is so much better and quicker. The customer service is the best I have ever encountered. Every time I need help, I get it. If I need support in the office, he is happy to come down and help us with our many questions.
that is very accessible, and timely.
Not much. There's some things I would like to make better that would fit our way of business more but the software is great.
Response: Less Paper Co., Less Paper Co.
Date: February 2017
Hi, Idalia! Thank you for the honest review. One of the great things about our systems is that we like to believe we can grow with your business. If your office systems (like your inventory management system) are internet-connected and have an API available we can probably connect with them. If you have any specific systems in mind let us know and we will check into it for you!
Terrance from Customer's Choice Garage Doors & Openers Inc.
Employees number: 2-10 employees
We decided to go with Less Paper Co because we were having trouble finding a work order app that had all of the features we felt like we needed with our business.
We needed the ability to schedule for two different office locations while keeping the schedules separate but everything else together. We also had 4 different forms that we wanted to digitize.
Less Paper Co allowed us to have both of these features and many more. Our scheduling of work orders and keeping track of them has never been more efficient. We always know which customers have parts in order, when the parts come in, etc.
Using Less Paper Co. also saves us over $150 a month compared to the other work order apps we looked at because we have unlimited users which is great.
Being able to schedule for multiple locations and always be able to keep track of work orders and their statuses. We also really like the integrated voice mail that automatically dispatches emergency calls to our on call tech.
The only con is that since it is web based it requires signal on the devices to work. But this has only been an issue 2 or 3 times over the last year.
LaRay from AW Heating & Air Conditioning
Employees number: 2-10 employees
Less Paper is great to work with! I told the representative what I was looking for a system to do and he designed it to work just as I asked. We appreciate that when a technician is finished we can view if the job is completed or if a part is on order, customers also like getting their invoice via email. After using it a while we decided to add a few features and he does so very promptly, usually within 12 hours he has it bug tested and implemented. Had a few minor bugs like how the date was displayed when using our Ipads, he had that changed very fast. What I found with Less Paper that I did not find with other industries programs available on Capterra was: 1: It does not replace my accounting system, Quickbooks works fine for me and wanted to keep it. 2: Very flexible design options. 3: Pricing, representative wants you to be happy with the product and if for some reason throughout your subscription you decide to cancel he will refund the unused portion (months) remaining on your subscription. Give them a call, you will easily get your questions answered and not be SOLD on a product by a salesman.
Flexibility of design and cost.
Great company to work with.