Less Paper Co. software


10 reviews(5.0/5)
10 reviews(5.0/5)

Less Paper Co. provides configurable cloud-based work order management solutions that help businesses manage scheduling, inventory, vendors, pricing, purchase orders and more.

Less Paper Co. enables users to create, dispatch and schedule work orders from their tablets and smartphones. Field agents can complete work order forms, submit them to customers via email and collect payments. Real-time reporting and notification features help service managers track ongoing jobs.

Field agents can track customers' addresses on their mobile devices using built-in Google Maps and Google Street view applications. One-tap calling and texting functionalities allow service agents to communicate with the back office and customers directly.

Less Paper Co. is available on a monthly subscription basis which includes support via phone, email and online chat.

Supported Operating System(s):
Web browser (OS agnostic)

10 Reviews of Less Paper Co.

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  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Less Paper is a great company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall experience has been nothing but positive. When I have an idea for a new function, Less Paper's development team gets right on it and works it out for me. And on the rare occasion when there's an actual software 'bug' they get on it immediately and fix it in under one hour. Amazing service!

    Pros

    The software is completely customized to our operation. Less Paper has worked with us to improve our work flow and digitalize all aspect of our work order process.

    Cons

    That I didn't get it sooner, mostly. It is web based, so a good internet connection is a must, sometimes that's an issue in my area.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Kathy from KC Forklift, Inc.

    Number of employees: 2-10 employees

    July 2018

    Best kept secret

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efficient product that interfaces with our billing/invoice system, excellent customer service and product quality. Has reduced our time/cost of invoicing to our customers.

    Pros

    I wish our business converted from paper work orders to Less Paper - it has saved hours of manual typing and improved efficiency within our business where our customers are getting their bills quickly and accurately.

    Cons

    At this time, there is nothing that I can say is our least since whatever we bring the team, it is addressed and very timely. Could not think of a better company to partner with. Very satisfied with their work ethic, customer service and quality of product. Extremely satisfied.

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    Less Paper lives up to its name!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Our department has been able to save time, money, and resources by using Less Paper. Our employees are much more efficient by allowing the software to take care of the tedious work we used to have to do on our own. The software is very customizable which was a key factor in our decision since each service works differently.

    Cons

    It took a little while to learn how to use but customer service was always available and more than willing to help with every need.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jackie from Diligent Assistant

    April 2018

    Amazing experience from start to finish. Customer service has been fantastic, communication great.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Saves a lot of time and helps to streamline core operations. Aids in customer communication.

    Pros

    It's fully customizable so it can be tailored exactly to the needs of the purchaser and the price point is amazing for custom designed cloud-based software. I love that the company purchasing can use their own language to set up various areas of the system, it integrates with Quickbooks Online seemlessly and has a really simple interface that even the less tech savvy can navigate.

    Cons

    It was tough to get a feel for the software when there was no demo available. Also, an app would be great but being that it's custom-built that would put costs up.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Less Paper Co., Less Paper Co.

    May 2018

    Hi, Jackie - Thanks for the review! We do have native apps in development for Android & iOS that are wrappers for our custom systems to allow our clients easier access to their systems and to provide more features. We'll reach out when they're available! Thanks again! - Darren Jett

  • Doug from D&M Electrical Contracting, Inc.

    Number of employees: 11-50 employees

    March 2018

    It's hard this product in only a few words. These guys are hands down THE BEST.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased ability to schedule, provide a visual tool to our field employees that allows them to see where they are working in the near future and also to be able to instantly create a work order for emergencies that pop up. Since one aspect of our business is storm restoration and disaster recovery for private clients. We were challenged recently with (3) severe storms in a 2 week window. While our line crews were out working for public utilities, we were able to log in client info, do damage assessment and provide detailed work orders with pictures to our field crews. Once our crews were released by the investor owned utilities we turned them loose on the private work. The results were the most productive restorations for private clients we ever had. Our General Foremen could see the work schedule and assign crews to specific tasks (such as hauling utility poles, setting poles and stringing cable) by geographic areas. Being able to track materials used and tying them to inventory helps us be ready for the next storm by generating low inventory warnings and also assists us in creating accurate billing documents along with employee time sheet and equipment tracking. This in turn will generate simplified, more accurate billing and ultimately quicker insurance claims for clients which turns into better cash flow for us. One the daily work order side we are using the system to manage a multi-million dollar project for Metro North Railroad that involves a specific work plan for over 120 sites. Each location has been loaded into our system and has a site specific work plan with plans and documents attached. As the locations are scheduled with the Railroad, they are placed on our schedule and instantly give our field crews all the required work plan and safety documents required AND allow us to collect signatures. We plan to add our tailboard safety meetings to the system shortly and have already spoken to the team on how to implement this.

    Pros

    A TRULY customized product built for your specific needs. In the development phase- I had a laundry list of things I wanted to able to do and within a few emails back and forth with Darren we had pretty much addressed all my concerns and they were able to accommodate everything I need. Even on the on-going basis- we discover things we forgot or neglected to consider and within no time at all I get an email telling me they have a solution and when it will be implemented. I looked at many other SAS vendors and all had "one size fit's all" products or required me to buy expensive add on modules to get the software to perform as a I needed. With Less Paper, I was able to specify what I needed, what I didn't and it was all implemented in a timely, professional manner. These guys know what they are doing, they work hard at it and they are always there to answer my questions or help me with my next "do you think we could do this?" moment.

    I really can't say enough about this product. It's like having a magic wand and being able to create whatever functionality you can dream up. If you are looking for a reasonably priced, CUSTOM product that allows you to make changes and updates as you find the need for them, this is your product.

    Cons

    Probably the only thing I can say that I don't like is the fact that the screen on a tablet doesn't render the same way it does on a full size computer screen (which is really typical of all mobile applications- not just this one). Sure it would be nice to have the screen look the same on your PC as your foreman's iPad but it's really just a matter of getting used to.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Less Paper Co., Less Paper Co.

    March 2018

    Thanks for your kind words, Doug! Please let us know if you have any changes or additions you would like in the future.

  • Robert from Advanced Fitness Tech

    December 2017

    Very responsive to my needs and have enjoyed working with them very much!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Finally getting a system that works the way I want it to and if I need to change something it is usually completed within 24 hours.

    Pros

    What is not to like. It is of your own design. You make it what you want it and they can do it!!
    This is also a great price for a custom system and to get the customer support they provide. I have been waiting for these guys for 7 years!!!! Trust me when I say I have reviewed/ used almost every system out there.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Mark from Encompass A/V

    September 2017

    Perfect for our needs with incredibly fast support and seamless integration with quickbooks online

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We were able to keep our existing quickbooks platform and create a very easy to use system that was usable by any device our staff had. Training took less than an hour for my crew, when we realised we needed a few changes they were applied almost instantly.
    Support like this does not exist elsewhere in the modern world

    This reviewer was invited by the software vendor to submit an honest review.
    Review Source: Capterra
  • Idalia from DCI Systems Group, Inc.

    Number of employees: 11-50 employees

    February 2017

    work order software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The work order software is pretty easy to comprehend. For right now, this software is enough for our business but in the future as we grow, we would definitely need something more that can connect to all our systems in the office. I have worked with the outlook calendar to schedule 7 techs and this software is so much better and quicker. The customer service is the best I have ever encountered. Every time I need help, I get it. If I need support in the office, he is happy to come down and help us with our many questions.

    Pros

    that is very accessible, and timely.

    Cons

    Not much. There's some things I would like to make better that would fit our way of business more but the software is great.

    Review Source: Capterra

    Response: Less Paper Co., Less Paper Co.

    February 2017

    Hi, Idalia! Thank you for the honest review. One of the great things about our systems is that we like to believe we can grow with your business. If your office systems (like your inventory management system) are internet-connected and have an API available we can probably connect with them. If you have any specific systems in mind let us know and we will check into it for you!

  • Terrance from Customer's Choice Garage Doors & Openers Inc.

    Number of employees: 2-10 employees

    February 2017

    We got everything we needed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We decided to go with Less Paper Co because we were having trouble finding a work order app that had all of the features we felt like we needed with our business. We needed the ability to schedule for two different office locations while keeping the schedules separate but everything else together. We also had 4 different forms that we wanted to digitize. Less Paper Co allowed us to have both of these features and many more. Our scheduling of work orders and keeping track of them has never been more efficient. We always know which customers have parts in order, when the parts come in, etc. Using Less Paper Co. also saves us over $150 a month compared to the other work order apps we looked at because we have unlimited users which is great.

    Pros

    Being able to schedule for multiple locations and always be able to keep track of work orders and their statuses. We also really like the integrated voice mail that automatically dispatches emergency calls to our on call tech.

    Cons

    The only con is that since it is web based it requires signal on the devices to work. But this has only been an issue 2 or 3 times over the last year.

    Review Source: Capterra
  • LaRay from AW Heating & Air Conditioning

    Number of employees: 2-10 employees

    February 2017

    Vast improvement over paper invoices!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Less Paper is great to work with! I told the representative what I was looking for a system to do and he designed it to work just as I asked. We appreciate that when a technician is finished we can view if the job is completed or if a part is on order, customers also like getting their invoice via email. After using it a while we decided to add a few features and he does so very promptly, usually within 12 hours he has it bug tested and implemented. Had a few minor bugs like how the date was displayed when using our Ipads, he had that changed very fast. What I found with Less Paper that I did not find with other industries programs available on Capterra was: 1: It does not replace my accounting system, Quickbooks works fine for me and wanted to keep it. 2: Very flexible design options. 3: Pricing, representative wants you to be happy with the product and if for some reason throughout your subscription you decide to cancel he will refund the unused portion (months) remaining on your subscription. Give them a call, you will easily get your questions answered and not be SOLD on a product by a salesman.

    Pros

    Flexibility of design and cost.

    Cons

    None.

    Review Source: Capterra
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