--- title: "MaidCentral Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MaidCentral. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MaidCentral is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/maid-central-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Maid Service Software](https://www.softwareadvice.com/field-service/maid-service-comparison/) / [MaidCentral](https://www.softwareadvice.com/field-service/maid-central-profile/) / MaidCentral Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/maid-central-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/maid-central-profile/alternatives/) # MaidCentral User Reviews ## Reviews summary - Overall rating: 5/5 - Total reviews: 48 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 48 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The time savings alone have reduced labor hours in the office, improved accuracy, and ultimately saved us money. If you're a cleaning company considering making the switch, I highly recommend MaidCentral. - It takes the stress out of raising prices by automating the process based on clear data and customer history. Because of this, we’ve been able to increase our revenue without increasing our workload – we’re making more money while doing the same amount of work. - The integrations and reporting features keep us on track with our goals and make decision-making faster and easier. If you’re looking to scale your cleaning business, we highly recommend MaidCentral. ### Most mentioned cons - Maid Central's user experience with desktop site mapping feels disjointed in a few key areas, requiring quite a bit of site-map memorization. - Some aspects of the UI are not immediately intuitive, which can be especially difficult to explain to others when you are the token millennial in the office. ## MaidCentral customer reviews Showing reviews 1-25 of 48 (page 1). ### Maid Central: Powerful in many ways! - Overall rating: 5/5 - Reviewer: Troy K. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Time is money! Maid Central saves time in scheduling and helping improve efficiency and productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Maid Central has graphics in the scheduling function that make it easy to understand job requirements and job status at a glance. Communicating is very easy with employees and clients as email and text capabilities exist within the software. Data collection is unbelievable. Because if the data collection capabilities, you have may ways to look at performance in various areas to help guide your areas of improvement. #### Cons There is nothing not to like about Maid Central. While no software can do everything, Maid Central comes close. There are new enhancements and improvements being rolled out all the time. #### Vendor response Thank you so much for your review, Troy! Maid Central is all about data and efficiency. Thank you for pointing that out! When utilizing the software fully, as Castle Keepers does, the reporting offers cleaning service owners so much in the way of efficiency and identifying areas for growth and added revenue. Replied February 2021 --- ### LOVE MAID CENTRAL!! - Overall rating: 5/5 - Reviewer: Megan F. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing customer service from every team member we have dealt with #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The in-depth reporting features and industry-specific tools #### Cons The cost, it is the more expensive option #### Reasons for choosing MaidCentral Works in Canada and had the best set up that we saw for a demo with the BEST customer service of any software we have used #### Reasons for switching to MaidCentral Jobber was very limited in their reporting features --- ### My review of MaidCentral - Overall rating: 5/5 - Reviewer: Jimmy C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] was awesome! She was so quick to respond, so helpful and made the experience enjoyable. [sensitive content hidden] went above and beyond helping us with compliance too. Thank you [sensitive content hidden] for getting us through this! The overall experience was overwhelming but good. The system has so much information so it will take time to learn everything but each day I find a solution to a problem or a new feature to help maintain our business. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The amount of information available from scheduling, customer & employee portals, payments, invoicing etc. The system will allow us to be more efficient and focus more ways to be more profitable. The training and onboarding coaches we're great. The system has so much information and set up that it takes a lot to get up and running. #### Cons For us the payroll was a challenge only because we had to switch pay structure which in turn increased our payroll costs. I don't think that's reflective of MC. They we're so good at making adjustments to help us stay compliant in our state. #### Reasons for switching to MaidCentral MC is has many more options to operate our business --- ### Worth the investment - Overall rating: 5/5 - Reviewer: Robert W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Fantastic from start to finish 0- very supportive and streamlined. Our implementation coach [sensitive content hidden] was amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, smart functionality, intelligent processes that help you save time, be more efficient and streamline workflows #### Cons If you are not super tech savvy, it will take a little extra learning because there are some elements that require computer knowledge #### Reasons for switching to MaidCentral wanted more features including online booking --- ### More Than Software—A Whole Experience with the MaidCentral Team - Overall rating: 5/5 - Reviewer: Roxan R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Working with MaidCentral has been nothing short of an experience—and not just the software, but the incredible people who make it happen. Ajia has totally transformed our approach to consistency (she’s like a consistency guru), while Gregg keeps us on track day-to-day, helping us fine-tune every new insight we pick up. Yodit? She’s our go-to for anything complex and always has a smile to go with it. Victoria, the walking encyclopedia, was essential in getting us set up from the start, and [sensitive content hidden] keeps us on point with data and reports—he’s all business with no bones about it. [sensitive content hidden] tells it like it is, and Tom? Well, he’s just hilarious and adds some much-needed humor to the mix. The best part? We’re not just learning a system; we’re building connections with people who make it all worthwhile—and that’s something you can’t put a price on. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MaidCentral has completely transformed how we handle operations at My Maid Service of Cincinnati. With everything—scheduling, client management, payroll, and quality control—all in one place, we’re able to stay organized and efficient. Just the routing and scheduling tools alone have been game-changers, helping us reduce drive times and keep our teams on track so we can spend more time where it counts—with our clients. The CRM features give us a full picture of each client’s preferences and needs, which is crucial for delivering the kind of service that keeps them coming back. MaidCentral’s payroll automation aligns perfectly with our performance and quality standards, so we can handle compensation accurately and reward our team fairly. One of the best parts for us is the quality control system—having checklists, client feedback, and quality scores all in one place makes it easy to keep our standards high and address any issues early. Plus, we love that MaidCentral offers extras like MaidCentral Live, the Consistency Course, and Core KPI Webinars. These give us way more than we expected when it comes to running a company, helping us stay sharp and fully equipped to keep growing. MaidCentral isn’t just a platform; it’s a tool that helps us thrive while holding onto the integrity and excellence we’re known for. #### Cons MaidCentral has been a game-changer for our operations, even though there’s a bit of a learning curve and some limits on customization. What I really appreciate, though, is that they’re always improving it. They listen to feedback and make me feel like my input matters, which goes a long way in making the platform work smoothly for us. #### Reasons for switching to MaidCentral We made the switch to streamline scheduling and overall experience with employees, clients and administrative duties. --- ### LOVE MAIDCENTRAL - Overall rating: 5/5 - Reviewer: Kari M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Everyone is extremely helpful and genuinely wants to see your grow. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MaidCentral changed my entire business by making it possible to do percentage pay #### Cons The only thing i wish maidcentral had is a good working app for your phone #### Reasons for switching to MaidCentral Maidcentral was literally made fo rmy business --- ### The MaidCentral team and software are the best! - Overall rating: 5/5 - Reviewer: Jenny B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with MaidCentral couldn't have been better! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aside from having a ton of data and reports available, what I've enjoyed the most is the support available. MaidCentral has so many support avenues available. Its clear that the MaidCentral team actually cares about the success of our business with the numerous tools and support channels available. #### Cons I would love to have an app for the owner/office staff which would also send push notifications for alerts/tickets/texts. #### Reasons for switching to MaidCentral With Jobber it seemed that there were no opportunities for suggestions or improvements. The online booking tool was also essentially useless for a cleaning business and that was a deal breaker for me. --- ### Maid Central keeps our organization on track - Overall rating: 5/5 - Reviewer: Michelle W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. MaidCentral keeps our company information all in one program instead of multiple programs. From Quoting, Scheduling, Billing, Invoicing, Staff and Client information- all in one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most impactful part of MaidCentral is the live feature. We know what is going on no matter who is using the program. Updates are immediate so the office staff can see where all staff is and when the job is completed. #### Cons Integration was not complicated. Having an audit trail to see who is making changes in the program within our company is something we would like to see. #### Reasons for choosing MaidCentral We chose Maid Central because of the way it communicates with staff/clients, all scheduling is user friendly and easy to view. All company information is in one program. #### Reasons for switching to MaidCentral We wanted more detail and better visual in one program #### Vendor response Thank you for your review Michelle! At MaidCentral, we strive to help you love your cleaning business by saving you time and making things easier by having everything you need all in one place. It's great to hear that you're finding value in having everything in one software, and that your updates between cleaning technicians and office staff feels seamless and easy! Replied May 2022 --- ### Why to invest in Maid Central? - Overall rating: 5/5 - Reviewer: Vicki B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Now that I feel more comfortable I am looking forward to the event in October to get with other users and ask more questions to under more of the layers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Game changer, has given me freedom from the day to day operations of running a maid service. An amazing tool to understand if you are running a profitable business. After jumping in with both feet and making the commitment to using more of the features it was exciting to see how it works. #### Cons It was a lot of time to set up, I wish they could "dummy it down", they have great customer service, always get an answer fast. Looking forward to more features to be added, but from the many other software programs I have tried and I have tried them all, I am all in on this one. #### Reasons for switching to MaidCentral They where not a good fit for our scheduling needs. #### Vendor response Thanks so much for this review Vicki, we love hearing that MaidCentral has been a game changer for you! That's awesome that you chose to dive right in and that you've been able to see the benefit of doing so Replied May 2022 --- ### Best available software for house cleaning businesses - Overall rating: 5/5 - Reviewer: Joseph W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Maid Central has allowed us to automate so many things that used to take hours of admin time per week for our 35-employee cleaning service. So much that we have been able to eliminate 1 full-time and one part-time administrative role. Most of the time savings for us has been in customer and employee scheduling and payroll processing. We have also seen customer feedback increase 10x and it’s much more useful now than before (we used to use a Google form and a spreadsheet to collect feedback), because Maid Central automatically assigns the feedback from a service visit to the appropriate technician(s) and customer files. Customers love the customer portal, where they can see upcoming service visits and request changes. And since customers can update their own payment information we have seen our accounts receivable balance decrease considerably. Field technicians love the Technician portal, and the data that is collected from our field technicians using the program has allowed us to effectively increase our bill rate without losing any customers. As I said in the “cons” section here, with so many features to set up, this software can be intimidating at first, particularly for those with smaller businesses. But if you are looking to SCALE your house cleaning business, and care about having high-quality data to drive your decision-making, Maid Central is worth a serious look. I’ve used two other systems and trialed three others, and none come close to doing what Maid Central can. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The overall structure of the product and the underlying operational logic is superior, and comes from the developers’ decades of experience operating one of the most successful house cleaning services in the country. Intuitive user interface and powerful automation functionality. #### Cons Because this is such a fully featured business automation software developed with scale and growth in mind, on-boarding can be intimidating for first-time users, but the Maid Central team is working on ways to simplify some feature sets for new users. #### Reasons for choosing MaidCentral Superior overall structure, logic, functionality, usable automation and usable features. A common issue with software is they sell on features, but when features are difficult to use they lack the value promised. With Maid Central, features are seamlessly integrated into the user experience. #### Reasons for switching to MaidCentral Our previous product was dated and slow, functionality was limited and difficult to use, customer service was poor, and they required a rigid, onerous contract that auto-renewed and was difficult to terminate. #### Vendor response Thank you so much for your review, Joe! We're glad you recognize that Maid Central is built solely for cleaning companies with a focus on making those companies more efficient and profitable. You are also right that we are always improving our onboarding process. We now have a group of training videos with Spanish subtitles to help with the live onboarding. We hope you check them out! Replied February 2021 --- ### Life Changing Software - Overall rating: 5/5 - Reviewer: Katie L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Maid Central has been great. It is user friendly, support is great, and my staff loves it too. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software makes it easy for me to run my day to day operations, stay organized, and keep track of our data. Every process from sales, to scheduling, to payroll makes things extremely easy. #### Cons There is really nothing that I dont love about Maid Central #### Reasons for choosing MaidCentral It had a lot more options for not too much more price #### Reasons for switching to MaidCentral Wanted a software more tailored to the house cleaning industry, love that they are consistently building it with feedback from the users, the master schedule makes scheduling so easy and consistent, and I love that my cleaners get tips from the scorecards #### Vendor response Katie - Thanks so much for your fantastic review! We're so happy you - and your staff - love Maid Central! Replied February 2021 --- ### After 4 attempts, we finally found the Perfect service software. - Overall rating: 5/5 - Reviewer: Chad H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Overall I am very happy with the software. They are working hard on adding functionality and they take our feedback to help improve the software. Each week they have updates to the software so it just seems to keep getting better and better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This was developed by a maid service owner so it works perfectly in my business. I love the reporting and the ability to find inefficiencies in our process. I use it most to make sure the teams are being productive and getting out of homes on time as well as their efficiency which is travel time. I have been able to cut our labor costs from 50% to 40% which is huge! I like that most functions are built into the system like reminder email and texting and clients ability to login to see their invoicing. #### Cons Onboarding is always difficult with any software. Importing a large database of clients and getting the office used to use it took some time. But the training was well thought out and their approach on weekly meetings with us and giving us bite sized tasks made it doable. The price is on the higher side of most systems. That being said we are able to check for clients that are being undercharged and within seconds send them an automated rate adjustment. So in 6 months I have increased our revenue $100,000 a year which is a ten fold the cost of the software. #### Reasons for choosing MaidCentral Heard about it from our service industry mastermind groups. #### Reasons for switching to MaidCentral Needed a way to track our time in clients homes better and have a better integration with our reminders and billing. #### Vendor response Thank you for your feedback Chad! That's awesome you see the value in our software being developed by a maid service owner; Tom has been in the industry for years and knew what he would like to see from a Software, and so MaidCentral was born! That's great to hear that you use the software to monitor productivity and efficiency, and that it's helping you cut labor costs so significantly. Replied May 2022 --- ### Ease of use - Overall rating: 5/5 - Reviewer: Connie H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the reports! Especially the Employee stats. This feature helps me so much at the end of the month to see which employees are in need extra support and also to Bonus employees that are going above & beyond! #### Cons Since working with this software, any concerns have been fixed thus far. They continue to add features while also correcting any concerns that may arrise. #### Vendor response Thanks so much for your review Connie! That's awesome that you're loving the Employee Stats Report and the ability to stay on top of how your employees are doing; what a great way to make sure everyone is reaching their full potential, and getting rewarded for doing a great job! We're also happy to hear we have been able to resolve any concerns you've had so far, it's important to us that MaidCentral is there to make running your business easier Replied May 2022 --- ### We are so glad we implemented Maid Central - Overall rating: 5/5 - Reviewer: Kim G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience overall. The improved ability to communicate easily has been tremendous. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The overall functionality. The ease of communication with our employees and customers has allowed us to take our services to the next level. It has truly been a game changer for us. We also condensed 4 software packages into one. Scorecards are automatically sent once the jobs are completed and customers are offered the option to tip their crew. Our payroll is now totally calculated through MC. We could go on and on about the features we enjoy! #### Cons The software doesn't allow you to take shortcuts, which is really helpful since it creates our payroll records. However, the extra step when cancelling or changed an appointment is a little more time consuming. I know, I know, its for our own good. #### Reasons for switching to MaidCentral The robust features this software offers #### Vendor response Thanks so much for your review, Kim! We're thrilled to know that you are a happy customer! Replied February 2021 --- ### Great software for home cleaning companies - Overall rating: 5/5 - Reviewer: Derek C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The support is great and they are adding new features all the time at no extra cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This was built by a large home cleaning company and you can tell just by looking at the scheduling screen with the alerts to let you know if the client is scheduled with the wrong team or the time slot. #### Cons The software has a lot of features and manages nearly all parts of your business. As a result it is a task to get it up and running but only because it is so all encompassing. #### Vendor response Thanks so much for your review, Derek! We're thrilled that you are a happy customer. We're proud to be built by a cleaning company owner for other cleaning company owners and Maid Central is always evolving as a result of user feedback. Thanks again! Replied March 2021 --- ### Software - Overall rating: 5/5 - Reviewer: Vicki C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Maid Central has been excellent. They are responsive to questions and they have weekly calls to answer questions and go over new features that they are always adding. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the fact that the software is all inclusive for the many facets of our business. We can schedule, contact customers, track our numbers, invoice customers, integrate with Quickbooks and it has a book and pay feature to put on our website. #### Cons It was time consuming to get it up and running. The onboarding process could be better. #### Reasons for switching to MaidCentral Wanted a book and pay app for our website. #### Vendor response Thank you for your excellent review and feedback, Vicki! We're glad to hear you are a happy customer. We'd love to hear your ideas on how we can improve the onboarding process. We'll be reaching out to get your input. Our goal is to make the implementation of Maid Central quick and easy for all of our clients. Thanks again! Replied February 2021 --- ### Maid Central Solved our bottleneck in our office. - Overall rating: 5/5 - Reviewer: Billie H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered We recently switched to MaidCentral, and it has been one of the best business decisions we've made. Our old software had become a major bottleneck in our operation. Since moving to MaidCentral, we've streamlined our invoicing, credit card processing, timesheets, and many of the daily administrative tasks that used to take hours every week. The amount of time we've saved has been incredible. The system is extremely organized and has made managing our schedules much easier. We now schedule over **600 cleaning jobs per month**, and MaidCentral has given us the tools to keep everything running smoothly. What has impressed us the most, though, is the onboarding and customer support. It has been, without question, the best customer service experience we've ever had with any software company. The implementation team was responsive, knowledgeable, and genuinely invested in helping us succeed. Yes, MaidCentral costs more than some other platforms, but the increased efficiency more than offsets the additional cost. The time savings alone have reduced labor hours in the office, improved accuracy, and ultimately saved us money. If you're a cleaning company considering making the switch, I highly recommend MaidCentral. It's a premium product with premium support, and it's been well worth the investment for our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Invoicing, credit cards, timesheets, and automated emails save hours and keep us organized. Being able to create tickets for future job reminders. #### Cons One feature I miss from our previous software is the ability to view every employee's schedule for the entire week on a single screen. Being able to scroll through the week and see everyone's availability made it much faster to identify scheduling opportunities and solve conflicts. With MaidCentral, we're learning to rely more on the Master Schedule. While it's different from what we're accustomed to, I think it's mostly a matter of retraining our scheduling process. As we become more familiar with the system, I expect it will help us become even more efficient. #### Reasons for switching to MaidCentral We made the switch to streamline our operations and automate as many manual processes as possible. Our previous software required too much administrative work, and we wanted a system that could automate scheduling, customer communications, invoicing, credit card processing, and timesheets. MaidCentral has helped us reduce office workload, improve organization, and create more efficient workflows so our team can focus on serving customers instead of managing repetitive tasks. --- ### Glad we didn't wait until our company size was larger to make the switch. - Overall rating: 5/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Onboarding was top-tier. Making such a big change is intimidating, but our MC specialist, [sensitive content hidden] , was highly equipped, capable, professional, and personable. If he didn't know the answer to a question, which was rare, he sought the answer quickly. Maid Central's payroll calculating and sales tax reporting processing through Quickbooks alone have saved HOURS per week in admin time. Our team loves the made-for-maid services features, including client details - making their experience a more informed one - which increases their confidence and competency. Although we're looking forward to the soon-coming modernization, we're happy with our decision to switch to MC from Jobber and would do it again. If we were a larger team, this could have been a bumpier move, so I am glad we didn't delay and can only scale faster from here now that we're using the right tool. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Client scheduling, Route management, and payroll processing were our priorities - and are solved in Maid Central. We're saving so much time with the functions Maid Central automates and calculates! We've tried several other CRM's, most recently spending several years on Jobber, trying to make it work - but these gaps were pain points that are now solved. The onboarding 1:1 customer support provided by [sensitive content hidden] was invaluable. #### Cons Maid Central's user experience with desktop site mapping feels disjointed in a few key areas, requiring quite a bit of site-map memorization. For example, different schedule and calendar types are split under various tabs/headers (Employee/Customer/Reports). A single dropdown with all available schedule views would be ideal. Lack of access to admin functions from mobile devices required a workaround and equipment purchase for in-field management which feels behind the times. Hopefully, updates to the mobile experience is a soon-coming priority as more and more of us work remotely and desire/require flexibility and freedom from a fixed desktop computer. #### Reasons for choosing MaidCentral MaidCentral functions most similarly to how we already operate, while keeping overall costs similar. Hand-on onboarding simplified the transition and made it easier to say "yes". #### Reasons for switching to MaidCentral Jobber has a lot to offer but seriously lacked in kpi reporting and payroll support. --- ### Not looking back - Overall rating: 5/5 - Reviewer: Kerri C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, MaidCentral has been a good move for my business. It has helped my team work smarter, use data better, and think about growth in a new way. The biggest challenges have been the learning curve, mobile app limits, walkthrough flow, and a few bugs. Even with that, I still feel positive about the software and would not go back to our old system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We switched from Jobber to Maidcentral and I would not consider going back. This software is a game changer to my business. This software and the MC team classes has helped my team and myself think about how to run the business differently. This is my seventh year in business and MC has helped us get away from bad operating habits. This is why the value for money is worth it to me. Jobber was a lot cheaper, but there are hidden fees that you can't even see, and at least paystri/card point allows us to pass credit card surcharges onto our clients whereas with Jobber we didn't even get an option. I look forward to what the future has in store for Busted Knuckles Cleaning. I was surviving for 6 years now it's time to scale. Reports: The reports and dashboard help manage the business with data and logic and make decisions faster. The scheduling is fairly easy. We can glance at team status and routing which helps us stay on top of our day. #### Cons Learning curve, especially during onboarding because the system has a lot in it. As an owner, I would have liked a detailed action plan for before go-live, during the transition, and after launch. That would have helped ease my anxiety and made the process feel clearer. Mobile app limitation, there is not an office only app. There is only a technician app. This is not feasible for walkthroughs. Walkthroughs are part of our system flow and there doesn't seem to be a system or flow pattern for the walkthrough process. I understand there is an update coming at the end of March 2026. I hope this addressed that issue. Bugs, there are some issues like the sales tax cross over for multiple city sales tax issues from MC to QB. #### Reasons for switching to MaidCentral This software felt like a step toward doing more than just surviving. I wanted a system that could help us grow, make better decisions, and build a stronger business. --- ### Exceptional Customer Service - Overall rating: 5/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered 9/10. Very happy with the software and all that it offers! Enjoy very much working with the people at Maid Central. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] are thorough problems solvers. They handle issues with expertise and it doesn't take them long to figure out what is going on. Follow up is exceptional too. #### Cons Newer support staff who need more training that are still learning the ins and outs of Maid Central. #### Reasons for choosing MaidCentral Didn't offer the support/conferences like Maid Central did. Maid Central is for professional, high end cleaning companies. ZenMaid feels more like solo cleaners. #### Reasons for switching to MaidCentral Service Monster (I think Jobber too) didn't allow to input recurring appointments. I had to set up a new appointment each time. That's a requirement in the house cleaning industry. --- ### Amazing!!! - Overall rating: 5/5 - Reviewer: Andrew O. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Sara was amazing during the on-boarding process. There was a lot to learn in a short period but overall the process was smooth. Any question I had was answered almost immediately. Night and day compared to my last CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything. Absolutely everything. This software does so much more than I could have ever imagined. Weve been live for 3 weeks now and were already seeing higher sales. #### Cons If I had to say there was a con it would be the price. But it is cheaper than other CRMs that do less and they dont bill per user like the others. #### Reasons for choosing MaidCentral While Jobber and HCP are great, MaidCentral is designed for maid services. The way Jobber and HCP billed also turned me off. We would have at least 4 accounts we would have to pay monthly for for people that don't bring in money. That would be a big pill to swallow. #### Reasons for switching to MaidCentral Honestly it was the lack of development from Customer Factor. We were with them for three years and nothing significant has changed. A customer portal was something big for us and Customer Factor took years to launch theirs and it doesn't work. That was the straw that broke the camels back. --- ### The best residential cleaning software period. - Overall rating: 5/5 - Reviewer: Bryan M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Educating and eye-opening. Get yourself fixed. This isnt just a software youre buying. The community Maidcentral fosters with its users being industry titans. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Why We Highly Recommend It If you’re in the cleaning industry and haven’t checked out MaidCentral yet, you’re missing out. We can’t say enough good things about this software and what it’s done for our company. MaidCentral has transformed how we operate, making our business more organized, profitable, and efficient. One of our favorite features is the Price Increase Tool. It takes the stress out of raising prices by automating the process based on clear data and customer history. Because of this, we’ve been able to increase our revenue without increasing our workload – we’re making more money while doing the same amount of work. Another huge benefit is how MaidCentral ties everything together under one roof – scheduling, payroll, client management, and KPI tracking. The integrations and reporting features keep us on track with our goals and make decision-making faster and easier. If you’re looking to scale your cleaning business, we highly recommend MaidCentral. It’s more than just scheduling software – it’s a full business operating system built specifically for residential cleaning companies, and it’s worth every penny. #### Cons I don't have anything that I least like. They constantly try to improve the software based on user feedback. #### Reasons for switching to MaidCentral Maidcentrals kpi's and features like rate increase --- ### Maid Central Totally Simplified our Cleaning Business - Overall rating: 5/5 - Reviewer: Rhonda L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Overall Maid Central has helped me know how my business is doing a lot easier than before, since they have numerous reports I can pull. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has totally simplified the way we run our business. We no longer have to type invoices, it automatically creates invoices for us at the push of a button and charges any credit cards we have on file, and sends paid invoice to the clients. This has significantly streamlined the Residential Cleaning part of our business. We still have some Commercial and Construction Cleaning clients that pay by check, but it still makes their invoices and sends to them at a push of a button. Scheduling jobs is easier also... and my favorite feature is the "Master Schedule" which is set up in a unique way that helps us understand exactly what recurring openings we still need to fill. And because we can color code by zipcodes we make some super efficient schedules now. It also collects our payroll information and then we just print a spreadsheet each week and enter the numbers staight into our payroll provider. Easy. :) #### Cons Would really like it if the app was as good as the webversion... hopefully that is coming soon. Other than that, I really can't think of anything else I would change. #### Reasons for switching to MaidCentral By the time we finished onboarding to ZenMaid we realized we had already outgrown that platform. So we needed something that could grow with us and we could not grow out of. --- ### Maid Central Goes Beyond our Expectations - We Made the Right Choice! - Overall rating: 5/5 - Reviewer: Wells Y. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I believe we made a great decision to join Maid Central. The entire experiences from demo, sales, to onboarding are excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very valuable platform, which eliminated many costs of different platforms of the past. Onboarding is excellent. The features are all designed for the cleaning industry. Very intuitive to use. We enjoy it. #### Cons There is no gift card option. My understanding is that this feature will come soon. This is the only thing. #### Vendor response Thank you for your support and sharing your experience! We are pleased to share that the Gift Card feature was released to all partners in late February 2026. Enjoy! Replied March 2026 --- ### Very happy onboarding w/ Victoria & the team - Overall rating: 5/5 - Reviewer: Annie M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Easy to work with, great customer service, very pleased and overall very excited to see my business grow! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The onboarding was amazing. [sensitive content hidden] was extremely thorough and helped with all of my millions of questions. Took the time to show me, explain, and change things as I changed my mind on features. #### Cons If I HAD to pick something it would be the outdated articles and/or videos. Alot of buttons but that should change soon! #### Reasons for switching to MaidCentral MC offers more data and reporting. Jobber doesnt. ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/maid-central-profile/reviews/?page=2) --- MaidCentral Reviews, Pros and Cons - 2026 Software Advice