Marketing 360 vs Smart Service

RATING:

4.61

(1025)

Marketing 360 has 1025 reviews and a rating of 4.61 / 5 stars vs Smart Service which has 262 reviews and a rating of 4.3 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.61 / 5 (1025)
4.3 / 5 (262)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
January 30, 2023
November 15, 2022
Pros/Cons
  • Pros

  • Flexibility and ease of use along with personalized service.
  • The staff at Marketing360 do an outstanding job, they are responsive and they have met all of my expectations. I highly recommend them.
  • Cons

  • It is nothing more scam. Totally useless and total waste of time and money.
  • Their customer support is awful, and the software itself is horrible. It's supposed to be a one size fits all software.
  • Pros

  • Warranty companies that we contract with and we can neatly arrange their locations and jobs for ease of access.
  • The ability to upload and store images of customers equipment has been invaluable for insurance claims and warranty coverage and keeping track of model and serial numbers.
  • Cons

  • This is time consuming and causes errors if the new job is not scheduled as recurring.
  • It doesn't seem to back up what is done after you post a job. You then have vague information available.
Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

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2017

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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