--- title: "mHelpDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of mHelpDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if mHelpDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/mhelpdesk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [mHelpDesk](https://www.softwareadvice.com/field-service/mhelpdesk-profile/) / mHelpDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/mhelpdesk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/mhelpdesk-profile/alternatives/) # mHelpDesk User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 824 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 3.9/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 503 reviews (61%) - 4 stars: 189 reviews (23%) - 3 stars: 63 reviews (8%) - 2 stars: 25 reviews (3%) - 1 star: 44 reviews (5%) ### Most mentioned pros - Mhelpdesk has been a good overall product for us to use for work order processing and inventory tracking, which helps us keep peace of mind! - Some features can streamline your daily tasks like scheduling, routing and invoicing, which are particularly beneficial for field service businesses or IT services. - decent features overall and works fine for small teams. ### Most mentioned cons - some bugs and small issues here and there. - Some (very infrequent) issues felt as if they were blamed on the reporting branch before the key issue was resolved. - Poor Customer service, takes a lot of time to get feedback from support team ## mHelpDesk customer reviews Showing reviews 1-25 of 824 (page 1). ### A Reliable and User-Friendly Tool for Scheduling and Field Operations - Overall rating: 4/5 - Reviewer: Yunus Emre T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with mHelpDesk has been positive. It provides an effective solution for managing field service operations, work orders, customer information, and technician scheduling. The mobile experience is particularly strong, helping technicians remain productive while working remotely. While there is room for improvement in reporting and collaboration features, it remains a reliable and valuable platform for service management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform is easy to use, supports efficient job scheduling and dispatching, and offers excellent mobile functionality for field technicians. It helps streamline service operations and improve visibility into ongoing work. #### Cons Reporting customization could be more flexible, and the user interface could benefit from modernization. Collaboration and communication features are somewhat limited compared to dedicated workplace tools. --- ### Keep things running smoothly in your business! - Overall rating: 4/5 - Reviewer: Brian L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mhelpdesk has been a good overall product for us to use for work order processing and inventory tracking, which helps us keep peace of mind! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to have clients log right into the portal and open tickets has been a huge plus! #### Cons We are still waiting for a multi-authentication tool for office logins, so this is my least favorite point. #### Reasons for choosing mHelpDesk After reviewing the products we felt Mhelpdesk had the best options for us at the time. --- ### Great Software! - Overall rating: 4/5 - Reviewer: Qiang M. - Verified reviewer: Yes - Industry: Chemicals - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very user friendly and the customer support has been very good. #### Cons I think the mobile app can be improved a bit more for the customers. --- ### Good product for the right company - Overall rating: 4/5 - Reviewer: Frank W. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Decent support, great with service but needs to expand its sales and reporting capabilities. If your business is service based, this is a great program for you #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros MHelpdesk does a wonderful job managing technicians in the field, service calls and customer equipment. It is very easy to use both in office and in the field. #### Cons Lead generation and sales reporting leaves a lot to be desired. #### Reasons for choosing mHelpDesk Ease of set up. It was our first CRM and ease of use was important --- ### For the small business owner, this is a MUST - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was suggested we try Quickbooks as well, and we did not like how that program interface looked. Too many "bells and whistles" make a program more complicated to use and harder to teach to new users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We used to rely solely on PayPal for our "small business needs" but their invoicing system was too complicated and confusing. MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on. There are other nice perks of the program, but the invoicing and billing was our main reason for choosing it and switching from PayPal as a stand-alone. #### Cons The only issue I've come across is that the app is actually more functional and intuitive than the desktop version, but seeing as how most of our transactions are done on an iPhone, the app does suffice and fit our needs. #### Reasons for choosing mHelpDesk Easier to use, pleasing-looking interface, reliable app #### Reasons for switching to mHelpDesk PayPal invoicing was too muddled and has a confusing way of showing invoices. #### Vendor response We're happy to hear that you're having a good experience mHelpDesk's billing and invoicing! If you ever need any help or have any questions our team is here to help! www.mhelpdesk.com/support Thanks for being a customer! Replied October 2019 --- ### It's fine, would recommend - Overall rating: 5/5 - Reviewer: Aleksandar T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can't really say something here, it's overall good but there are things to be asked for, I have only used it to review chats. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The tags that I can use to narrow down cases handled by support. It's really useful for my day-to-day documentation checks. #### Cons The dark mode isn't sufficient and I dislike the part where anyone can get into our chat as a verified user but I'm not sure if it's just our integration. --- ### Friendly Interface - Overall rating: 4/5 - Reviewer: Mohamed H. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with powerful tools for managing field service tasks #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The platform offers robust tools for job scheduling customer, management, invoicing, and real-time job #### Cons there is a small performance issues, like occasional glitches and slowdowns which may hinder effenciency. --- ### Very usefull tool - Overall rating: 5/5 - Reviewer: Andy M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it when I need to track time within my team. When I need to check my own or my team's schedule for a specific day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros mHelpDesk is a very easy tool to use on a daily basis and is very easy to start with. I can't recommend it enough. #### Cons I don't have any negative reviews to make avec mHelpDesk. It helped me on numerous occasions and I haven't had any problems with it. --- ### Good Product Good Support - Overall rating: 4/5 - Reviewer: Joel B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Helpful their support is good when you need help or have questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and it can be used across devices from computers to mobile devices. #### Cons Less of a specific con of the software but just nature of the needs. There is a lot of data to have to fill out. --- ### No mHelpDesk! - Overall rating: 3/5 - Reviewer: Rosie H. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not very good, don’t like how it is. Promises a lot but puts out nothing. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros There isn’t much I did like about mHelpDesk. #### Cons Software kept crashing a lot, didn’t really like how it all ran. They don’t work on weekends!!!???? It’s a no from me --- ### Great help from better people - Overall rating: 5/5 - Reviewer: Austin R. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very communicative and thorough. Regardless of the situation. #### Cons Some (very infrequent) issues felt as if they were blamed on the reporting branch before the key issue was resolved. --- ### Yes to mHelpDesk - Overall rating: 5/5 - Reviewer: Katrina H. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, this is a good software tool to have for any size business. It takes the paper/pen and memory aspect out of estimates. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the ease of use for this product. It allows us to accurately track our jobs and the estimates that we provide #### Cons There have been a few times where the system was really slow or not functioning properly --- ### I use mHelp daily and love it! - Overall rating: 5/5 - Reviewer: Skyler C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to organize work orders/estimates by service location, schedule, bill and take payment all from one platform. That's just touching the basics! mHelp is a beautiful rabbit hole to fall down. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how user friendly mHelp is. I love being able to have so many features in one platform. Whether it be scheduling, billing or top tier organization, mHelp can do it! #### Cons There isn't really anything I dislike about mHelp. --- ### mHelpDesk lacks on the support - Overall rating: 4/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Dispatching #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It's quite easy to use, did not take long to get the hang of, but I am also very comfortable with computing and software. You would have to be since the documentations they have only go as far as showing you the default way of doing things. If your business does not follow their model exactly you will be customizing yourself for weeks to come. All-in-all though, the software is functional, no down time, and the servers are pretty quick. #### Cons Ugh, there are several things to dislike. First and foremost, is the customer support. You will wait forever for a response, and when you finally get one, its just that, one. Then you have to wait another 30 mins for them to respond to your next sentence again. We are talking the same conversation here and they have 30 mins between replies. If it's my turn, it's my turn, don't leave every reply hanging. Second, they pick and choose what part of the terms & cond. they follow. It says, no refund, at all. Yet I know different because they refunded one month. THis was due to the fact that there software does not sync with quickbooks as advertised and I spent 2 weeks working on that. I had to create a whole new quickbooks, delete every single service from mHelpDesk (over 1200) and then recreate them in Quickbooks and then sync. A VERY LARGE undertaking and they did not help a single bit. They just waited until I was finished and refunded one month. When the software didn't work at first, I asked for a refund because they didn't hold up their end of the agreement, and they flat refused. Breached their own terms and everything, and still refused, and I was still within my trial time. Point is, make certain you want them first, because they will breach their own terms and tell you to get over it. #### Vendor response David -- thank you for the review. I'm sorry to hear that the Quickbooks sync did not go as smoothly as it should have and that you did not have the best experience with our support team. We pride ourselves on focusing on customer support, so I will pass your feedback to that team to see how we can continue improving our service. If you have any other issues with your account please contact our team and we will be happy to help. Thank you for your business! Replied March 2019 --- ### Reports - Overall rating: 4/5 - Reviewer: Sigrid R. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - great customer service availability by phone and online chat. - easy scheduling. - mobile app for technicians on the road. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With the help of the support team I was able to filter out a list of customers that live in a certain region. Our out of town customers are grouped by areas. In order to send those customers a reminder email or reminder cards we need to filter them from mHelp. The report feature is too restricted and didn't help us. Then finally I had someone on the phone that told me to create a new selection under Customers. I selected the cities that are on that route and listed all of them separately. And voila, I had a list of customers that I was able to export to excel. #### Cons I don't like the way the reports are set up. There should be at least one report available that we can select/ search for all the fields that we need included. At the moment the customer custom fields can NOT be selected. Although this is a database that we're working on and theoretically all fields can be searched. I think it is not only us that ran into this problem. I need to be able to select fields that are important to our business to filter out e.g. the customer, their address, email, phone number in a certain region. Another problem that came up from the solution above is that those lists can not be edited and therefore always need to be deleted and re-entered. It would be great if that could be editable. If that function would be editable it would eliminate possible mistakes while re-entering the whole list of e.g. cities that were entered before. #### Vendor response Hi Sigrid--thank you so much for this review and feedback on our reporting. We're always looking at ways to improve so this is very helpful, and will be shared with our product team. We appreciate it! Replied April 2018 --- ### Exceptional service and software - Overall rating: 5/5 - Reviewer: Shai M. - Verified reviewer: Yes - Industry: Real Estate - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered The software: We are the owners and managers of over 1000 units across Pennsylvania, New jersey and Miami florida. We have been in the business for 17 years now and we are always looking for ways to get better and increase efficiency. I have tried so many maintenance management softwares throughout the years and non of them was able to answer our needs as much as Mhelpdesk. I am now able to monitor multiple maintenance technicians in various locations with so much ease and efficiency. It saves us money and time and most important enables us to service our tenants better and communicate progress and status of their work order with a click of a button. The fact that its is so customizable makes it so easy to arrange the information in a way that you can get a complete view of whats going on in the field in a glance. Customer Service: My first conversation was with Daniel McClain - Account executive - He was great from the get go. He took the time to answer all my questions no matter how small or big, He presented the software with great knowledge and expertise and made the process fun and interesting. When he presented the software to our staff in Florida he literally got a standing ovation. Everyone was so exited for it. Thank you Mr. McClain ;) Once i decided to go ahead with Mhelpdesk i was assigned with a customer success coach (Love the terminology) Meghan Verducci in a nutshell if i could i would hire her to work for our company in a heartbeat. She was very Knowledgeable and pleasant. If she says she will get something done you can count on it. She was honest about what can and can't be done within the software and if she didn't have an answer she would always look for one and get back to me as soon as she could. She even kept in touch when she was on vacation to make sure that my needs are met. Once the Setup was complete she provided me with a power point manual and training videos for my staff Very helpful, i was able to train my staff with easily with zero misunderstandings. Thank you Megahn for everything !! #### Pros Customizable Coloring of the work order type Recurring maintenance Report #### Cons The mobile app needs a serious upgrade! Being able to upload more then one file at a time (picture in particular) bring back the ability to make a contact inactive without having to delete his records. Keeping records is the number one need in real-estate management. There are work arounds but definitely need to be brought back --- ### Yes to the help - Overall rating: 5/5 - Reviewer: Shaq G. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think it’s great and glad that we are using it . #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It’s very easy to maneuver . You don’t have to be an advanced person to be able to navigate it it in any way. Plus if you do something wrong it won’t allow you to continue . The error codes are so helpful #### Cons When I am struggling and I am trying to reach it for help it can be a delay sometimes and I am on a time crunch a lot so sometimes it reflects on me negatively --- ### MHelpdesk Keeps us organized and gets us paid - Overall rating: 5/5 - Reviewer: Lee M. - Product usage: Used unspecified for unspecified - Reviewed: November 2012 - Review source details: This review was submitted organically. No incentive was offered this application has increased our profitability and the monthly fee is minor in relation to what we save on time filing out paper work and manually processing estimates with excel, work order via paper and billing through an admin staff member. we don't lose work orders, no billing gets missed, no techs forget about the jobs of the day. by far and away the best choice our business has made. I highly recommend the product and endorse it as a must have for any service dispatch company. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros -Android app allows field techs to update, create, edit orders on the site. -work orders/invoices/estimates with signature capture allow us to quote, close and invoice on the spot. -google calendar integration gives us a quick visual, auto updates and is easily accessed - a nice add on feature that we use -QuickBooks imports allow us to quickly import all invoices with a click of a button. cutting way down on administration costs. -ability to track time for techs on projects and materials used keeps our jobs profitable. -tech support either online or via telephone is fast response, accurate and helpful. -constantly improving product and features. routine updates keep program operating smoothly and each update typically increases effeciency #### Cons -have had a few server access issues that where caused by external companies or service providers. These have made the system unavailable for a period of time during the work day. -tech support advised of available work around and updated on status of repairs taking place. -downtime was minor impact and communication during was great. -would be nice add on or option to have app/program operate as standalone on at least one onsite PC in the office during these times. --- ### Frustrated With The Reporting - Overall rating: 3/5 - Reviewer: Angela F. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered MHelpDesk is fine for a basic company but we are now needing more than what they have to offer. We have tried to explain that but they we have not updated anything that we need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I liked the home page of the website for the admin. I also like how you can search for a customer with different info. #### Cons I hate the reporting on MHelpdesk. When you do a report on sales or anything else when you click on the number there is NO detailed list. Example: Sales for each tech for month of March Joe -$115,000 John-$200,000 and Jack-$125,000. You can ONLY see the total sales NOT a detailed list of what those total sales consist of. Plus any job ticket that has 2 different sales techs name on it the sales is split. For some industries that is ok but not if you have installers that install jobs and tech that sell. #### Vendor response Hi Angela, thank you for taking the time to provide this feedback. We have passed this information to our Product team. In the meantime, please let our Customer Support team know if there is any way we can help. Replied April 2019 --- ### Great Service Management Software with Excellent Customer Support! - Overall rating: 5/5 - Reviewer: Doris R. - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered We have been searching for an integrated solution for our service-based business for a long time. Many companies say they can provide what you need, but Mhelpdesk actually delivers! Compared to other software, we have found the product as follows: User-Friendly, Extremely Customizable, Inexpensive upfront and monthly costs & NO CONTRACT, Quickbooks integration, Free weekly interactive training, Excellent Customer Service. Personally, I have never worked with a company, who cares as much about Customer Happiness! We signed up on July 2nd, and I have spoken to my Sales Rep (Mike), Trainer (Lauren), Director (Melanie), Support (Kaylea), Quickbooks Specialist (Felix)... I feel like I know the whole team, already! They take time to listen to your needs, and then help you transform the program. They always make you feel important as they take time to deal with your questions. Lauren has really gone out of her way to quickly answer emails, return my phone calls, find a solution for me, or connect me with the right person. I can't think of any other software company, who has worked as hard to make sure their clients are happy, and working efficiently with their product. They have a contact us tab within the software, where you can submit online service requests. In addition, they have a feature requests tab on that same page, and they take the suggestions very serious. There is an update listed on that screen which shows the status of these suggestions as well, and you can vote on them. I am looking forward to the new mobile app that will be released soon. Outlook/Exchange calendar integration is also around the corner, as well as the Client/Server edition of the software. As the owner of my company, I am involved in each job from the beginning to completion. I not only go out in the field and provide onsite services, I remote into clients, and then I have to review work orders from my technicians before I can send invoices to my customers. I handle all of my accounting data entry on top of the service work. I spend so much time working for my clients on solving their issues, that it takes me forever to go back and bill them. I know that Mhelpdesk is going to change my business by organizing my workflow, which will help with cashflow. I am excited to finish tweaking the system so I can reduce my work hours and have more time to enjoy my personal life! Mhelpdesk is on the leading edge of technology and I am so glad to be along for the ride! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### How does mHD hlep me - Overall rating: 5/5 - Reviewer: William H. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered In general it does quite well, I prefer to use the web based system from my laptop. But the phone is a big help. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to see all of the customer data. #### Cons The text messages come from different phone numbers so I get voice readouts of the text messages, if they came from a single number or a few numbers it would be easy to block text to voice on them, but there are so many making it quite difficult. I also tried to search based on locale either I did not know how or it was not possible. Also people tend to dump more than just the address data in the address fields, when you go to map the customer location it will not map due to erroneous data. Need to figure out how to just filter the address data, or squawk when someone tries to add more than just the address. #### Vendor response Hi William, thank you for the feedback! We're happy to hear that overall your experience with mHelpDesk has been a good one. Thanks for the specific suggestions about the text messages -- we will pass that to our Product team. In the meantime, please let us know if there is anything we can do to help. Thank you for your business! Replied April 2019 --- ### Mhelpdesk has improved our business in a number of ways - Overall rating: 5/5 - Reviewer: Tim S. - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered Our business had grown to the point where the typical administrative tasks such as work order management and invoicing were becoming cumbersome. Concerns regarding slowing turn around times on invoice creation and the potential for lost or incomplete work orders drove us to begin reviewing electronic based work order management solutions. Early on we reviewed building something custom (time intensive), running something in-house (just one more thing to manage) or finding a web based service such as mHelpdesk. Many of the competitor solutions were comprehensive and included many desired features however most seemed overly complex (requiring a longer learning curve) or were priced to be more expensive. We learned about mHelpdesk through a web search and several listings on software comparison websites. From day one we found mHelpdesk a pleasure. Our sales rep was extremely helpful and patient with us as we evaluated the software and asked MANY technical questions. After signing up we coordinated with several additional mHelpdesk staff as we integrated our QuickBooks accounting into the system and imported in our necessary data. To date we have found mHelpdesk Technical Support to be responsive, typically responding to our emails during the same day, and have always been polite regardless of whether we call in or e-mail our support topic. The mHelpdesk system also allowed us to easily customize many features in the system such as: * Custom work order status categories (ex Closed - Ready To Invoice) * Custom user groups for assigning work orders to more than one person * Custom work order forms for specific tasks such as maintenance or virus cleanup * Custom "Steps to Fix" field for recording just the solution * Custom very detailed equipment forms In short order we were able to expand the work order system to our sales staff as well. This not only allows sales to monitor the status of a work order but also allows our support staff to assign a work order back to sales when there are additional upsell opportunities. Lastly, we appreciate how mHelpdesk provides their customers with an easy way to request new features and to check on the popularity and status of those new feature requests. We look forward to continuing to use mHelpdesk in our business and are excited to see how they will enhance the product with new features in the future. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### MhelpDesk talks a big game but fails to back it up - Overall rating: 1/5 - Reviewer: Josh R. - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered A headache #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Customer service department is located in the USA and they have great hours of operation that cater to both West and East Coast #### Cons Fails in every aspect of execution, from set up to customer satisfaction. MhelpDesk was built on empty promises. Ill summarize my experience in a very brief manner to save everyone time. Signed up with MhelpDesk and paid a premium for the premium set-up team to assist in customizing our workflow. Was promised it would be no longer than two weeks but we would strive for 1 week set up time. 1 month later, we are no where. No familiarity with the software. Set up rep, talks too much doesn't listen. 2nd month, new service rep. Great guy, listens very well. Initially make great progress. However we ran into many issues which were supposed to be resolved, some issues would take 4-5 reminders to actually fix. He would say the issue is fixed and it was not, so they must conduct no testing at all. 3rd month. Out of pure frustration we set up 8 hours for our own employees to run through the software and try to figure out our own set up. which we did. Everything is customized to our specs and we completed the set up process from 50 to 100% on our own. 4th month: Customers not receiving email notifications, Customer service has been contacted 4-5 times and offers no solutions, they cannot find the problem so they dismiss it. This has been one one of the worst businesses we've ever dealt with. A huge waste of time and money. They will tell you everything you want to hear with a great attitude but when something goes wrong, and it will. You are on your own. Good luck --- ### Testimonial for GREAT service management software - Mhelpdesk - Overall rating: 5/5 - Reviewer: Shawn S. - Product usage: Used unspecified for unspecified - Reviewed: February 2013 - Review source details: This review was submitted organically. No incentive was offered I have been in the computer technology business since 1986 and have used a ton of different software programs to run the business. I have wasted over $30,000 with the last two major software programs one was an ERP application that was just so buggy and just took too much time learning and keeping the software up and running I dumped it after using it for 1 year. The latest software program was recommended by several other technology companies as it is a PSA software but it just takes so long to do a single service order and then the process to get it to an invoice and then to the accounting application like QuickBooks was just a joke. (Almost a total of 20 clicks on different buttons and screens for each job). I can now run my business while on the road at customers or remotely at my home office and am much more efficient and professional looking doing away with paper! KEEP UP THE GREAT WORK! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros -Ease of use. -Customizable -Website service ticket integration -Integration to Quickbooks -Customer support is top notch! -They are very fast to update their software when customers make suggestions! -I learned about Mhelpdesk about a year ago and tried it out and was really impressed but was missing some things for my business as I have a ton of inventory that I stock. Over the past year I have continued to watch them grow and add new features. Even in the past 60 days I have seen a ton of the requests actually put into the software which I have not seen any other software vendor listen to their customers like this. I have only been fully using this software in my business live for the past week but have saved so much time in the processes and procedures along with impressing every one of my clients when I have them sign my iPhone or iPad for the service order or invoice. -I look forward to the new improvements that Mhelpdesk adds every few weeks. #### Cons None *Other than waiting for the new features like POS (Point of Sale) with inventory management or interface to Quickbooks Online! --- ### Excellent Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. MHelpDesk has helped out company become better organized and provide better service to our customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was easy to set up and import our database. Works seamlessly with Quickbooks. The ability to create a an estimate, convert to a service call and ultimately an invoice makes things simple. Everything from scheduling service calls to billing can be done with a punch of a couple of buttons. Great Mobile App! #### Cons The reports aren't as customizable as I would like and the monthly cost is a bit steep. #### Vendor response Thank you so much for this feedback. We really appreciate it! Replied February 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/mhelpdesk-profile/reviews/?page=2) --- mHelpDesk Reviews, Pros and Cons - 2026 Software Advice