It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

The synchronization issues from technician to main portal The lack of options to offer customers in the ESM more accesories.

The navigation is missing, will hep to have the techs info how to get into the customer with just a click from the appointment details. No compatible with Quickbooks online.

I have nothing but good things to say about P-3, since  I have been using it since the beginnings and been able to monitor the progress and improvements over the years.

Great product and will use for a very long time. I believe this is one of the best in the market to use.

They listen to what features work and what features I would like to see and they take that into consideration on new versions.

Overall we are pleased and will continue to use.

This program is one of the best ones we have found that has fit with our overall business direction. We love that you can make a change and it can be instantly updates to all users in the field.

Easy to set up, user friendly , requires very  minimal training. Good customer service / tech support.

Functionality, time saver, very productive in the field, easy for generating revenue very easy to use.

Brain, Keith and Carol are there whenever our service tech's or any one in the office is having a problem.

I would definitely recommend the software to new businesses or existing who have been struggling to find a platform that is user friendly and works perfect for our needs.

We have been using P3 since 2015 and are constantly impressed with the software and customer care.

Very Satified with the product and support staff.

Constant innovation and attention to the function as it relates to the daily operation of my field service business (Residential HVAC).

My rep never returns your calls. The systems locks up or fails.

Simple format, easy to use. P3 is also compatible with Apple products so this makes our business seamless.

They are always trying to improve there products and services which makes for a great company to deal with.

Picture Perfect Pricing has been an AWESOME TOOL for my HVAC business.

Do not have a way to track stuck stock or innovatory, there a lot of task to just add a part in the system.

The ease of use, price, tech support, and help desk videos.

Now you have to click on it and if wrong one go back to the customer page and start over.

This is a fantastic value. This system has allowed us to grow significantly all while maintaining maximum efficiency.

I am no longer able to send IIF files over to quick books any more. Since quick books updated to 2019.

Equipment pricing and model numbers not easily added we can’t use this service due to numbers and equipment changing so rapidly.

Dispatching is good and having the techs in the field able to pull up past invoices to assist in helping customer.

Responses are helpful and questions are quickly addressed. Always handled in a friendly professional manner.

Ease of use in setting up customers. Love the reports we are able to run.

P3 makes it seamless to find customer profiles, syncing invoices, and creating appointments. The team is very responsive and are willing to take on ideas on how to improve processes.

Then I sold my business, and moved to Florida, opened my door here and immediately signed up again, because I LOVED it so much. My team is happy, we are plugging away and things are going great.

The pricing is great for staying they same. I love the estimate interface to present to customers.

My technicians like the intuitive flat rate, dispatch, and billing system - plus the ability to view all history allows them be be more efficient with less calls to the office.

P3 is easy to use, both in the office and for the technicians in the field. We love the reports we are able to run to show us where we are for the month.

It has helped me be more consistent in my pricing and more profitable. I can't think of any cons because I really like the software.

The staff at P3 are awesome to work with. They are very responsive and have helped us implement the software in a very quick time.

I'll be more than happy to share the good news and help you in your decision.

US Dollar

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



LongDescription

Labor Rates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Access Controls/Permissions

Activity Tracking

Equipment Management

IT Asset Management

Dispatch Management

Online Time Tracking

Templates

Digital Signature

Job Costing

Workflow Configuration

Contract/License Management

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Electronic Signature

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Customer Database

Recurring Appointments

Commercial Inspections

Repair Tickets

Job Management

Calendar Management

Report Summary

Customizable Fields

Activity Management

Geographic Maps

Automated Quoting

Warehouse Management

Scheduling

Data Import/Export

Mobile Signature Capture

Inventory Optimization

Multi-Location

Self Service Portal

QuickBooks Integration

Landscape Design

Audit Trail

Technician Management

Repair Estimates

File Storage

Mobile Access

Cost Tracking

Fixed Asset Management

Service Reporting

Real Time Data

Fleet Management

Groundskeeping Management

Routing

Historical Reporting

Service Catalog

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

Credit Card Management

Client Portal

Preventive Maintenance

Pricing Management

Forms Management

Commercial/Industrial

Email Reminders

Service History

Add & Edit Photos

Email Management

Ticket Management

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Online Booking

Equipment Maintenance

Employee Database

Data Visualization

Reminders

Time & Expense Tracking

Automated Scheduling

Estimating

Mac OS

Web browser (OS agnostic)

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

mHelpDesk

Live Online

Webinars

Documentation

Videos

P3 is a cloud-based field management software solution for small to midsize HVAC and plumbing companies.  Key features include equipment sales, flat rate pricing, service agreement management, dispatching, scheduling, invoicing, diagnostics tracking, customer relationship management (CRM), timesheets and reporting.


P3 has a web-based administration module where dispatchers can manage customers and dispatch service calls to their technicians in the field.   Technicians use the P3 iPad or Android app to receive their calls.  From the app, technicians can then look up customer information, present a complete diagnostic of equipment condition, make recommendations, build an invoice and ultimately receive payment, all in the field.  Technicians can also create good/better/best equipment proposals.


All information from the app is communicated back to cloud for the owner to review and manage, creating a paperless environment.  P3 also includes an integration with QuickBooks for accounting needs.



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