mHelpDesk vs Simpro
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
3.8 / 5
Value for Money
3.9 / 5
3.9 / 5
Customer Support
4.4 / 5
3.9 / 5
Functionality
4 / 5
3.9 / 5
Last Review Written
September 23, 2024
September 12, 2024
Pros/Cons
Pros
- Jason & Jen were great today helping me. I wish everyone had good customer service like this.
- They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.
- I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.
Cons
- There are VERY limited reports, unable to scale a business with this software.
- This company has the worst customer service; we had used this software for 2 years now and it constantly has issues.
- Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.
Pros
- We had an awesome chat and he supported me time and time again. We did face difficulties in some parts of the implementation, but rep did an awesome job of feidling my questions and providing answers.
- Dispatching, Purchase order, Estimating and billing portion of the software top notch flow great to together awesome.
- Clients are thrilled that during a meeting I can pull up Simpro and provide answers to all their questions. I recommend SimPro to anyone who is looking for a user friendly CRM that works.
Cons
- Simpro lied and misled me at the very start to get my business now wont refund me what i have paid now i have cancelled. Now in the hands of my solicitor.
- And slightly blurred pricing on number of licenses will be charged at what point.
- The forms are utterly inflexible and customer support is absolutely terrible.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
