It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

Signing up with single ops was one of the worst decisions we have made for our company, avoid at all cost!!! I’m going to Service autopilot much better system.

From sales to customer services this is hands down an amazing company to work with.

I like the ease of the program in creating estimates, invoicing, and client databases.

Sensitive content hidden] is my main man and when he's not around  [sensitive content hidden] is also my savior. The lack of customer service help is the worst part.

I love the ease of use, You have a search bar that you can search for you customer several different ways. The customer can be emailed/ texted via the program.

This progam actually replaced 3 others that we were using. Their tech support is out of this world with helping when needed.

The calendar management and scheduling is very user friendly. I also like the ability to attach files at the initial input of data.

Sensitive content hidden] was absolutely amazing to work with. She listened to what our company needed and helped guide us along the way.

I love the layout of the software and the functionality of it for our business. I like that I can use it along with QuickBooks online and that they sync together.

Easy to use- building proposals is fast and the reports are great.

We love attaching photos and the fact that you can draw on them to be more specific. Customer service and training is fantastic.

It is intuitive and easy to use. It also eliminates several steps in the lifecycle of our operations.

SingleOps has not only benefited our company in critiquing our day to day process, and making follow ups for proposals and invoicing easy.

They are great at coming up with workable solutions. Program requests implementation.

Sales team made the software seem simple, streamlined and cost effective. They also offered customization should something not meet my needs.

We have been able to rapidly job cost our maintenance and enhancements projects to determine our profitability.

Overall experience with Single Ops is wonderful. Glad my company decided to go with Single Ops.

I love it that the customer can click to accept proposals so that we don't have to deal with so much paper. It's great to be able to put notes for the crew so that they can see information they need.

SingleOps is easy to use and manage. The ability for it to help in all aspects of our industry are vital as we are a full service company.

The software's intuitive interface, customizable workflows, and powerful scheduling tools have significantly streamlined our operations.

I like the integration between myself, our office and the crew. It's helpful to write estimates that are converted to work orders and then can be sent as invoices.

From an office perspective, I love how easy it is to use the calendar for scheduling, billing, and for being able to assign tasks to not only the crew but also for myself.

We are able to track labor and expenses on jobs quicker and with better accuracy which results in more trustworthy job costing, which then in-turn, helps drive our pricing methodology.

SingleOps has been great, they are constantly improving and making the software better and we look forward to continuing to grow right along with them.

I absolutely hate computers and I cant answer this question. Oh wait... I guess this should have been in the pros column.).

We can keep accurate reports on our Plant Health Care department which is required by state law. Their support staff is incredible and gets back to us immediately to help us sort through any issues.

The onboarding process was super beneficial and the continued customer support is fantastic.

Awesome program that helped me grow my business. Everyone on the team is very  helpful.

You have to buy the software for $3600 + upfront and can only get a refund of 75% if cancelled in the first 30 days.

Most recently we have experienced slight lag times when searching through filtered items.

Overall the experience has been GREAT. The onboarding process was absolutely amazing.

I like task feature, its a helpful tool for reminders. The ease of scheduling is superb.

Integration with QuickBooks was a must, as well. There are just so many great features I can't list them all here.

If you are on quarterly, bi-annual or annual billing you can cancel within the first 30 days and receive a partial refund of 75% of the total purchase price.

I have worked with SingleOps for 3 years or more and overall have had a pleasurable experience in comparison with other CRM systems.

But we had a class and ever since then. It has been such a wonderful software.

It is such a easy software to use. Set up is super simple and overall just love exploring.

Easy to use and great support team help is always th ere.

Overall, things have run more smoothly with SingleOps. If we do have an issue, customer service is quick to respond to help if at all possible.

US Dollar

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



LongDescription

Labor Rates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Mobile Alerts

Time Tracking

Customizable Reports

Access Controls/Permissions

Activity Tracking

Equipment Management

IT Asset Management

Dispatch Management

Online Time Tracking

Templates

Digital Signature

Job Costing

Workflow Configuration

Contract/License Management

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Electronic Signature

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Customer Database

Recurring Appointments

Commercial Inspections

Repair Tickets

Job Management

Calendar Management

Report Summary

Customizable Fields

Activity Management

Geographic Maps

Automated Quoting

Warehouse Management

Scheduling

Data Import/Export

Mobile Signature Capture

Inventory Optimization

Multi-Location

Self Service Portal

QuickBooks Integration

Landscape Design

Audit Trail

Technician Management

Repair Estimates

File Storage

Mobile Access

Cost Tracking

Fixed Asset Management

Service Reporting

Real Time Data

Fleet Management

Groundskeeping Management

Routing

Historical Reporting

Service Catalog

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

Credit Card Management

Client Portal

Preventive Maintenance

Pricing Management

Forms Management

Commercial/Industrial

Email Reminders

Service History

Add & Edit Photos

Email Management

Ticket Management

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Alerts/Notifications

Online Booking

Equipment Maintenance

Employee Database

Data Visualization

Reminders

Time & Expense Tracking

Automated Scheduling

Estimating

Mac OS

Web browser (OS agnostic)

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

mHelpDesk

Live Online

Webinars

Documentation

Videos

SingleOps is all-in-one business software for green industry businesses, including landscaping, tree care, lawn care, landscape supply and sod. The software includes features such as CRM, estimates, scheduling, work orders, timesheets, invoicing, inventory, job costing, Quickbooks sync, & more. Hundreds of green industry companies use SingleOps every day to run their entire business.



Production Tracking

Purchase Order Management

SMS Messaging

Cost Accounting

Timesheet Management

Chemical Usage Tracking

Customer Portal

Inventory Tracking

Work Order Management

Job Scheduling

Billing & Invoicing

Customer Management

Accounting Integration

Irrigation Tracking

Starts at $200 a month, billed monthly. Crew users are free.

mHelpDesk vs SingleOps

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