mHelpDesk vs UpKeep

It's never fun setting up software it wasn't difficult but it was a little bit time consuming. Once everything is set up it pretty much runs itself though.

There is nothing currently that i dislike but MHD, but I would love to see this product communicate better directly with other software that we are using.

Occasionally it has crashed but Customer Support have been helpful

The learning curve on the setup is a bit steep, but their support is pretty good.