mHelpDesk vs Verizon Connect

RATING:

4.3

(817)

mHelpDesk has 817 reviews and a rating of 4.3 / 5 stars vs Verizon Connect which has 866 reviews and a rating of 3.15 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (817)
3.1 (866)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4 / 5
3 / 5
Customer Support
4.5 / 5
2.5 / 5
Functionality
4 / 5
3 / 5
Last Review Written
September 19, 2023
March 4, 2024
Pros/Cons
  • Pros

  • Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.
  • It is very user friendly and the customer support has been very good.
  • Cons

  • It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.
  • Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.
Read all user reviews
  • Pros

  • The platform is great- easy to use. Smooth online and app experience.
  • It is pretty use to use once it is installed and up and running. Website interface is user friendly.
  • Cons

  • That after the contact was signed, support is non-existent and the product is horrible and non-compliant.
  • Have to use a stand alone tablet; Hard to integrate with other software (fuel tracking).
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos