Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Software works great for us, we have trialled a few and this one stands out. Scheduling and mobile access is great. Ability to configure combined with professional service levels."
"Fast, easy to use once configured, tons of features, very reliable, amazing inventory control and great support."
"Exceptional product depth, ease of use and peformances."
Cons
"The price is a little higher than others, but totally justified once you get up and running with the program."
"We would like more capabilities on tablets, but we know this is coming and already received BETA versions to test."
"Would be nice to remove unwanted data boxes, bespoke a clearer mobile view. Sometimes a bit slow on the desktop application"
MindYourService.com Reviews
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February 2018
Robert from Ketema Aerospace
Company Size: 201-500 employees
Industry: Industrial Automation
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Just gets the job done - excellent product backed by an excellent organization
We first started using MYS for a small service department inside our large facility. A new venture for us, the service department grew beyond our wildest expectations. We feared MYS would not be able to handle the increasing number of transactions or the ever increasing complexity as the business grew. We kept reaching out to the support team at MYS to help with additional challenges as they arose. To our surprise most of the functionality we needed was already there, we just needed to turn it on and when it occasionally fell short of our needs they were quick to develop the product at no cost to us to deliver missing functionality we needed. Sadly our parent company has made a decision to replace ERP systems worldwide and we must now say goodbye to MYS. I know everybody using the system will be sad. If you're looking for new service software, you should put this one on your shortlist.
Pros
Heavy weight product functionality wise, especially if you need deep equipment management capability but delivered in a simple, easy to navigate, user interface. We started very low level and grew into it over the years. We have been using the product for 3 years and constant development means it just keeps getting stronger. Custom forms mean you can do pretty much anything. A life saver when you need to think out of the box. Given it's a cloud product, data retrieval speeds are very fast. Incredible customer service from dedicated USA based consultants not your typical out of country helpdesk.
Cons
That's difficult, as I feel compelled to find something to say for this section................ Project management is only for light install work. For true project management probably need to look at something else.
September 2018
Harold from Robinson Limited
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2018
You'll not find better Maintenance Software for the money
You need to spend time in setup with the team at MYS. If you do this the results are fantastic!
Pros
We set out to find maintenance software that provided time capture, inventory management, planned maintenance and job cards. We also wanted QuickBooks integration and to make all our paperwork electronic. We tried many off the shelf applications that didn't provide enough configuration and lacked the depth we required. MYS provided all the above and with a fantastic level of service.
Cons
We would like more capabilities on tablets, but we know this is coming and already received BETA versions to test.
February 2018
Fred from Deckside Pool Service
Company Size: 51-200 employees
Industry: Facilities Services
Time Used: Less than 12 months
Review Source
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
February 2018
bad experience
Cons
terrible customer service, super hard to setup and use, owner blames customers for software problems. had a lot of promise, but failed to deliver, would be good if it worked as well as the salesman said it would.

Response from Oliver
Replied March 2018
QuadKor trading as LinxTechs were in the process of selling you MYS. They ‘were’ a reseller of MYS and provided you with the sales and consultancy services. It appears that you never reached the point of using MYS live. You were sold the solution by LinxTechs to handle the rostering of pool cleaners, which is not a feature of MYS. Since this review we have parted ways with LinxTechs and taken the decision not to work through resellers. We pride ourselves on providing 1st class customer service in the US, Canada and Europe. We should qualify that the ‘Owner’ of LinxTechs to whom you refer in your review is ‘NOT’ the owner of MYS. The owners of MYS care deeply about its customers and service levels. We’ve already reached out to you and offered to help in anyway we can.
April 2017
Elisa from BS-Hausverwaltung e. K.
Company Size: 11-50 employees
Industry: Facilities Services
Time Used: More than 2 years
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
April 2017
Complex Requirements met Perfectly
Don't go for the cheapo offerings straight away! Spend a little more and get a lot more.
Pros
The most in-depth product we tried. Had more than the features we needed, the team at MYS customized it within a week to fit our business. All data was imported from our old software and linked directly to our QuickBooks Enterprise. The product is in the cloud, but is a desktop app. This meant it was much faster to load data then other systems we tried.
Cons
The price is a little higher than others, but totally justified once you get up and running with the program.
August 2018
kath from dorset windows ltd
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2018
Great software Which Provides our Field Teams with all the info they require...its live and interactive
Not just a product, great support to, they work with you
Pros
Great for providing our field teams with all the info they require and no loose sheets of paper! Real time activity so we can all have our fingers on the pulse and provide a better service for our customers
Cons
Would be nice to remove unwanted data boxes, bespoke a clearer mobile view. Sometimes a bit slow on the desktop application

Response from Oliver
Replied September 2018
Dear Kath, Thank you for the review. Someone will contact you shortly to configure the unwanted data boxes and configure the mobile view to be more streamlined.
September 2018
Matthew from Rise scaffolding
Company Size: 11-50 employees
Industry: Construction
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Stands out from the crowd
Pros
Software works great for us, we have trialled a few and this one stands out. Scheduling and mobile access is great. Ability to configure combined with professional service levels.
Cons
We could do with a dedicated tablet app, which I understand is coming. This will be the icing on the cake.
November 2016
Dave from Dhelectrical
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Comprehensive and fast
This product is extremely indepth. We really like its custom eforms and QuickBooks sync. Takes a little while to setup correctly, but once done it hands down wins against the alternatives we shortlisted.
Pros
Fast, easy to use once configured, tons of features, very reliable, amazing inventory control and great support.
Cons
Would like to be able to take payments and complete quotes on mobile, which is apparently coming soon.
June 2017
Ant from Stone Facilities Management Limited
Company Size: 2-10 employees
Industry: Construction
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2017
Cannot Praise Oliver and his team enough!!! - MindYourService is the way forward
With being in FM industry I am often approached by companies such as ours asking what system we use, having used others before and changed into MYS I would recommend, without fail, this software based upon the pro's I have listed - their customer services is impeccible
Pros
Its pro's are its ease of use, the assistance directly from Oliver (CEO) is outstanding and always answers emails and calls if ever anything via email wont be straight forward to understand, the overall functionality of the software is leagues ahead of its market competitors, the way in which you can alter its overall layout specifically match your company needs - the list of benefits goes on!!
Cons
I haven't encountered any as yet! and with the assistance from Oliver I very much doubt I will encounter any at all
October 2016
lyndsey from CRYSTAL CLEAR WATER
Company Size: 11-50 employees
Time Used: Less than 6 months
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
Very good
So far we have enjoyed the usage of this system it is very eay to use and to understand. Customer service is excellent.
Pros
VERY functional. Very easy to use online
Cons
Field app difficult to use and limitaions
October 2017
Jeff from Waterway Systems 2000 Ltd
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
3.0
October 2017
Customer service has been non-existent (so disappointed)
This all looks very good on the website and maybe it is but if you cannot talk to or email anybody to discuss problems we can only conclude that this has been a waste of time and money on our part.
Cons
We have continued to send messages to the help desk and also called the UK base which is in Sheffield and have still had no reply from either, after purchasing the product so we could see if it was suitable for our business we have had problems with downloading , uploading data and screen lock.
January 2017
Nick from Fletchers ltd
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
January 2017
Solid quality product
Our business involves managing a large number of recurring visits mixed with one offs. MYS handles this high volume better than any other product we tried. After the initial setup stage we have had no problems with the product.
Pros
Exceptional product depth, ease of use and peformances.
January 2017
tim from Kaztronix
Company Size: 11-50 employees
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
Review
It is a great product with excellent ease of use. I use it at least once a day
Pros
easy to learn and adapt to
Cons
Not very fast