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Housecall Pro

Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such... Read More
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Send A Job

Send A Job is a web-based field service management solution that serves filed service businesses such as lawn care, locksmithing, and plumbing. The solution offers integrated contact management, billing, scheduling & dispatch and work... Read More
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IFS Field Service Management

IFS Field Service Management gives organizations a full suite of applications developed for field service—scheduling and dispatching, inventory and service parts management, warranty management and more. With IFS Field Service Management,... Read More
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ServiceTitan

ServiceTitan for HVAC, plumbing and electrical home service businesses is a mobile, cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion... Read More
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ReachOut

ReachOut Suite is a cloud-based solution for managing the delivery of field services. Key features include audits and inspections, work order management and surveys. On-premise deployments are also available. ReachOut includes tools... Read More
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ServiceMax Suite

ServiceMax is a cloud-based field service solution delivering a fully integrated suite of applications for better managing employees and customers. On the market for just over 5 years now, ServiceMax has already secured a name for... Read More
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ServMan

ServMan by Cube Six, Inc. is a fully integrated, on-premise enterprise management and accounting system designed specifically for businesses in the field service industry. Since 2001, ServMan has been used by residential and commercial... Read More
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Synchroteam

Synchroteam is a web-based, full-circle field service management solution. The system is tailored to most field service industries, including cleaning services, construction, electrical and HVAC. It’s an ideal fit for small, midsize... Read More
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Fleetmatics WORK

Fleetmatics WORK is a cloud-based field service solution that allows users to organize schedules, manage and track job progress and manage dispatching process. Office and field workers can receive job information and updates on mobile... Read More
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Coresystems

Coresystems is a field service system that assists with the process of scheduling and assigning work orders. This cloud-based, mobile-ready solution connects the workforce to the back office as well as customers. It is used by service... Read More
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Less Paper Co.

Less Paper Co. provides configurable cloud-based work order management solutions that help businesses manage scheduling, inventory, vendors, pricing, purchase orders and more. Less Paper Co. enables users to create, dispatch and schedule... Read More
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ProntoForms

ProntoForms offers cloud-based field service software that assists businesses via their web app and mobile interface. Field agents can fill out and submit invoices, work orders, and signatures within the mobile app. One of the features... Read More
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Mobile Resource Manager

Mobile Resource Manager is a field service software solution that can be deployed both on-premise and in the cloud. It features a mobile app called Field App for Android and iOS. Mobile Resource Manager has an interface where users... Read More
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Service Autopilot

Service Autopilot is a cloud-based field service solution for lawn care, landscape maintenance, cleaning and snow removal organizations. The solution caters to businesses of all sizes.Service Autopilot features client and lead management,... Read More
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Wintac

Wintac is an on-premise business management solution that caters to field service, installation, and service contracting organizations. The key features of the solution include work order management, customer relationship management(CRM),... Read More
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ServiceTrade

ServiceTrade is a SaaS platform that provides customer service applications for commercial service contractors.  Through ServiceTrade, customers receive information about the status of their systems through online quotes, after-service... Read More
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Smart Service

Smart Service is a field service management software that assists businesses with scheduling and dispatching activities. The software connects with QuickBooks for exchanging financial data and transaction records. Smart Service is... Read More
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Fergus

Fergus is a cloud-based field service and job management solution designed for small and midsize businesses. It offers scheduling, contact management, job cards, timesheets and purchase order management functionalities within a suite.... Read More
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Foundation 3000

Foundation 3000 is field service management software for small to midsize enterprises. The software’s functionality includes billing and invoicing, inventory management, contact management, work order management, scheduling and dispatch,... Read More
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Dataforma

Dataforma Roofing Software was originally designed for roofing contractors, but it is now utilized by other construction trades, including electrical, plumbing and HVAC. It is a web-based business management system that helps contractors... Read More
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mHelpDesk

mHelpDeskis a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects... Read More
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BiznusSoft Field Service

BiznusSoft Field Service is a cloud-based solution designed to help businesses manage and control their operational cycle. Key features include account management, quotation and contract management, work order management, scheduling... Read More
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PestPac

PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians... Read More
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Service Fusion

Service Fusion is a cloud-based field service management software. It caters to businesses of all sizes across multiple industries. It offers field service management, GPS fleet tracking, credit card processing and mobile applications... Read More
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WorkDeskPro

WorkDeskPro is a cloud-based field service management solution that allows engineers to remotely view, edit, and update jobs on any connected mobile device. With WorkDeskPro, users gain access to real-time job information, such as... Read More
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Pronto Xi

Pronto Xi by Pronto Software is a fully integrated enterprise resource planning (ERP) suite that provides core applications, such as financial accounting and business intelligence, alongside sales and marketing modules, supply chain... Read More
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The HindSite Solution

The HindSite Solution is a field service management solution designed to help small and midsize employees manage their field workforce. features of this solution include work order management, time and material tracking, contact management,... Read More
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PENTA Service Management

Designed to simplify operations for firms who provide field service, PENTA Service Management software helps manage dispatching, maintenance contracts, mobile field data collection, work orders, and invoicing. It is part of PENTA,... Read More
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Mobiwork MWS

Mobiwork MWS is a suite of field service solutions that features GPS tracking, inventory management, billing & invoicing, work order management, electronic forms, scheduling & dispatch, and contact management. It offers flexible deployment... Read More
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ServiceBridge

ServiceBridge is a field service management solution designed to help technicians both in the office and in the field manage their work orders, scheduling and dispatching, billing, and more. Franchise operations who specialize in lawn... Read More
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FSA

Hitachi Solutions Field Service Automation (FSA) is designed to help mid-sized and large field service companies manage tasks such as scheduling, equipment management, project work, scheduled maintenance, support installations, and... Read More
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AgileField

AgileField is a cloud based platform and mobile application with a suite of field service solutions. AgileField aims to get the right technician, with the right equipment and the right materials to the right location to complete... Read More
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MindYourService.com

MindYourService.com from Linxtechs is a cloud-based field service management solution designed to help service-based businesses schedule jobs, reduce expenditures, optimize workflow and task assignments, and operate in an error-free... Read More
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Fleet GPS tracking by High Point GPS

High Point GPS Tracking and Dispatch is a web-based solution designed to help companies coordinate and track their fleet of vehicles in real-time. Each vehicle is installed with a tracking device with a constant satellite and cellular... Read More
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Greentree4

Greeentree4 provides field service companies the tools to manage their daily operations and analyze historical data. The platform is suitable for an array of industries including cleaning services, electrical, construction, plumbing,... Read More
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ThermoGRID

ThermoGRID is a cloud-based, Field Service solution for small to mid-size residential contractor companies. It offers a fully integrated suite of applications to help automate the day-to-day operations of the business. Before sending... Read More
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ServiceBox

ServiceBox is an integrated cloud solution for commercial and residential service-based companies such as plumbers, HVAV repairmen, locksmiths, cleaning services, and more. Work orders and maintenance management tools allow the user... Read More
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FieldEdge

FieldEdge by dESCO is a cloud-based Field Service Management solution for home service contractors in fields including HVAC, plumbing, electrical and more. The solution allows companies to manage business operations remotely. The... Read More
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FIELDBOSS

Serving field service vendors since 1989, FIELDBOSS is an end-to-end solution built within Microsoft Dynamics. The system is geared towards medium to large sized HVAC companies in both commercial and residential markets. The system... Read More
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Launch27

Launch27 is a cloud-based online booking solution suitable for service businesses of all sizes. Key features include customizable online booking forms, availability calendars, appointment notifications and online fee payment. Launch27... Read More
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FotoNotes

FotoNotes is a Field Service Management software solution for small to medium sized businesses. The software’s functionality includes work order management, customizable forms for field data and photo capture and user management... Read More
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Jobi

Jobi is a field services software that provides service professionals with a platform to manage their business through a cloud-based desktop site and a mobile app. Jobi offers call tracking, dispatch, prices estimating, invoices, GPS... Read More
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Service Cloud Field Service

Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read More
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vx Field

Verisae is a powerful global provider of cloud-based, SaaS software that helps large retailers automate their maintenance, energy, field service, and remote monitoring programs. With Verisae’s vx Field for Mobile Workforce Management,... Read More
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Oracle Service Cloud

Oracle Service Cloud is a suite of customer service and support applications under the Oracle Cloud product line for customer experience (CX) management. It provides multichannel ticket management, which combines all customer service... Read More
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FieldConnect

FieldConnect offers software-as-a-service (SaaS), cloud-based and on-premise field service management solutions for mid-sized and large contracting businesses in HVAC, construction, electrical and other specialties. The system is... Read More
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Medulla Pro

Medulla Pro is a field service management solution for businesses of any size. The solution offers features for dispatching, scheduling, inventory, mobile reporting, work orders, parts, contracts, job checklists, field service tracking,... Read More
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Progressly

Progressly is a cloud-based field service management solution suitable for businesses in a variety of industries. Key features include contact management, scheduling, work order management and inventory management. Progressly enables... Read More
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FLS VISITOUR

Fast Lean Smart (FLS) VISITOUR is a field service solution offering scheduling and dispatch, as well as work order management. It is best suited for larger businesses across a variety of industries. FLS VISITOUR’s core capability... Read More
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FieldPower

FieldPower is a cloud-based field service management solution that caters to organizations in the property management, utilities, energy and transportation industries, among others. It is also available for on-premise deployment. This... Read More
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Buyer's Guide

The mobile workforce wave is peaking, and by 2020, more than 105 million Americans will use mobile devices for work. Since most employees already have a smartphone, organizations are wise to allow workers to use the tools they’re most comfortable and productive with.

In addition, according to Field Technologies, using mobile devices to perform field service delivers some compelling benefits, including:

  • More tasks completed per worker
  • Increased revenue contribution per worker
  • Fewer visits per service request
  • Reduced logistics costs

Whether you dispatch technicians to repair HVAC units or maids to clean facilities, a mobile-enabled workforce helps companies save time and money with minimal hassle to implement.

This guide will help field service organizations learn how mobile apps can streamline their operations. We’ll cover:

What Is a Field Service Mobile App?
Benefits of Field Service Apps
Important Features to Consider
Field Service BuyerView Report
Market Trends to Understand

What Is a Field Service Mobile App?

A mobile field service app offers the functionality of a desktop-based system anywhere. It gives managers and technicians real-time information to make smarter decisions from the field.

Location tracking in field service app HouseCall Pro

Map view on the HouseCall Pro mobile app

Field service workers can retrieve, edit and close out work orders as they arrive, eliminating the time needed to drive between an office and a job site.

The benefits are also passed on to customers, as mobile apps can remind technicians to arrive within the appointment window, instead of leaving customers waiting. In addition, managers can view the location of each worker, then assign new work orders to the technician closest to the jobsite.

Mobile work order apps can also integrate with other technology, such as maintenance, inventory or customer support management software, rounding out available functionality on-the-go.

Benefits of Field Service Apps

A mobile app eliminates the need for paperwork and streamlines work order management. Below are some key mobile app benefits and how they help:

  • Native app capabilities. Native apps take advantage of a device's camera and GPS capabilities, so workers can snap photos or location data while at the worksite and add it to a customer’s or asset’s profile. GPS data also gives managers the ability to track workers as they move through daily tasks.
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  • Real-time data. Web-enabled mobile devices allow users to quickly access important information they need when performing jobs, reducing time taken to search for paper documents.
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  • Offline access. Most mobile apps continue to function offline, even if internet connectivity is spotty or nonexistent. Workers never have to worry about losing access to critical data while in the field.
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  • Collaboration tools. When work orders are modified, or when managers need to relay important information to technicians quickly, they can send messages through the mobile app instantly.

Important Features to Consider

Field service systems offer a variety of features, some of which help organizations take full advantage of mobile capabilities. Below are some key applications companies should evaluate before making a software investment:

Field Service Mobile Application Features

Job timers Getting the job done within the appropriate time frame is important, and having data on exactly how long common tasks take is critical. Many field service systems with mobile functionality also include the ability to time each task by activating a timer when starting. Over time, managers can gather data about common jobs to avoid bottlenecks.
Inventory management For industries that use an inventory of parts to repair machines or other materials, such as contractors, computer repair personnel, painters or cleaners, having inventory counts on hand makes management simpler. Many systems can display materials needed directly on work orders; technicians can change inventory numbers in the app, so counts are updated in real-time.
Mobile checkout or invoicing Get paid immediately after the task is done. Most apps include an invoicing feature users can edit on the fly then email directly to the customer. Some systems offer the ability to accept signatures or payment on the spot.
Reporting As workers travel from job to job, mobile apps can collect information about routes, labor hours, parts used and more. Managers can generate reports on data such as revenue, which employees are taking too long to complete common tasks or which parts are used most often. The more data you collect and analyze, the more easily you can identify areas for improvement.
Integrations with accounting systems You may not want to completely switch how you track costs and revenues, so some systems offer integrations with popular accounting platforms such as Sage or QuickBooks. Most systems at least allow you to import accounting information to keep all important data in one place.

Field Service BuyerView Report

Software Advice regularly interacts with field service software buyers looking to automate their processes. We’ve analyzed these interactions to find out which features buyers are seeking, and we’ve found that about a quarter of buyers require mobile access.

Furthermore, the top reason field service professionals are looking for new software is to increase organization and efficiency; a work order app deployed to all field workers can deliver time savings and increase the number of completed tasks.

To learn more about software buyer preferences, read the full report.

Market Trends to Understand

The field service industry, like many others, is changing rapidly with new technology. Here are some trends worth keeping in mind when searching for field service solutions:

The internet of things impacts field service. The internet of things (IoT)—the evolving connectivity of everyday objects to the network to send and receive data—has wide-reaching implications for nearly every industry. For field service, this approach is likely to become an industry best practice. The first step is implementing mobile strategies for technicians, so they can relay information back to the office in real time.

Rugged devices grow in demand. With this increased focus on mobility in field service, rugged mobile devices are in higher demand. Field service managers may only need “business-rugged” devices that are designed for frequent travel. But organizations may need semi- or fully-rugged devices to protect smartphones and tablets from mud, rain, corrosion or falls that may occur in more hazardous working conditions.