Mobile Resource Manager software


Mobile Resource Manager is a field service software solution that can be deployed both on-premise and in the cloud. It features a mobile app called Field App for Android and iOS.

Mobile Resource Manager has an interface where users can view assigned calls, see call status and details and assign service calls to available technicians. The system also has a customer database that includes customer history.

Mobile Resource Manager’s on-premise deployment has a mapping module that allows users to see nearby service calls and technician locations and it is integrable with GPS systems.

Mobile Resource Manager Field App works from technicians’ smartphones or tablets. It includes electronic signature capture capabilities. Technicians can view their schedules and customer information from the field.

Mobile Resource Manager can be priced per user per month or licensed in perpetuity. This solution can fit the needs of small to medium-sized businesses as well as larger enterprises.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

5 Reviews of Mobile Resource Manager

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  • Asfia from Mobile Application

    Specialty: Other

    Number of employees: 11-50 employees

    February 2018

    Great Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its Really Good and easy to use. Very impressive service! Thank you developer for making this product! This product is easy to use and this is really convenient for customers. I am really happy to use this product.

    This review was submitted organically. No incentive was offered
    Review Source
  • Joseph from Richmond Testing Lab, Inc.

    Number of employees: 11-50 employees

    October 2017

    Great support and program functionality!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to streamline our dispatch operation and speed up the billing process.

    Pros

    The ability to re-purpose or rename fields. The ability to create custom views and reports which have increased the efficiency of billing. The ability to dispatch via email and visually see appointments on the dispatch board.

    Cons

    Really none. The user interface may not be the prettiest, but definitely functional and easy to follow.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Patrick from Reilly Sweeping Inc

    Number of employees: 51-200 employees

    October 2017

    Great customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Reduced paperwork and time.

    Pros

    The software has the great ability to customize the program to meet the individual business needs.
    Whether you are scheduling people or equipment the software works great!

    Cons

    The programs mapping is outdated and not user friendly, although they do include google maps as an option. It would be nice if GPS integration were possible..

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jessica from Prairie Plumbing and Heating, Inc.

    October 2017

    The office uses this software on a daily basis to dispatch calls and create invoices.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is very easy to use and stores a great amount of data that is accessible at our fingertips. It is our one stop shop....dispatch, client database, employee information, invoicing, inventory, etc. We have recently started using this for all of our warranty information. It allows us to enter products that were installed and dates. This has been a huge time saver for us. If we are needing a new database/spreadsheet or have any question the customer service is top notch. There are many more functions that we will explore in the future if needed.

    Cons

    Not knowing all of its capabilities. I would like an owners manual on everything I can do with it. I was not part of the set up team so I do not have the background on what is all available.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Job Cost, Job Cost Inc.

    October 2017

    Thanks for your positive feedback! Mobile Resource Manager does have a lot of features! You can contact us to set up a free live training webinar or visit our website to view our collection of training videos. We also have a comprehensive online help manual with screenshots and step-by-step instructions. If you can't find what your looking for, please contact our support team. Thank you for your business!

  • Everett from Midwest Fence

    December 2015

    We use Mobile Resource Manager to schedule our crews and do our billing.

    Ease-of-use
    Quality
    Support

    The software is very strong, fast and error free. The only con to me is that there are lots of windows to wade through. Terminology for jobs etc between MRM and Visual Jobcost can be less confusing for those that use both products.

    Review Source: Capterra
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