Mobile Resource Manager Software
About Mobile Resource Manager
Mobile Resource Manager is a field service software solution that can be deployed both on-premise and in the cloud. It features a mobile app called Field App for Android and iOS.
Mobile Resource Manager has an interface where users can view assigned calls, see call status and details and assign service calls to available technicians. The system also has a customer database that includes customer history.
Mobile Resource Manager’s on-premise deployment has a mapping module that allows users to see nearby service calls and technician locations and it is integrable with GPS systems.
Mobile Resource Manager Field App works from technicians’ smartphones or tablets. It includes electronic signature capture capabilities. Technicians can view their schedules and ...
Mobile Resource Manager Pricing
Mobile Resource Manager is available in Small Business, Professional, and Enterprise versions. Further information is available on inquiry.
Starting price:
$30.00 per month
Free trial:
Available
Free version:
Not Available
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Dispatch board
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Mobile Resource Manager User Reviews
OVERALL RATING
Showing 5 reviews
Jessica
Time used: More than 2 years
Review Source: Capterra
October 2017
The office uses this software on a daily basis to dispatch calls and create invoices.
Pros
This software is very easy to use and stores a great amount of data that is accessible at our fingertips. It is our one stop shop....dispatch, client database, employee information, invoicing, inventory, etc. We have recently started using this for all of our warranty information. It allows us to enter products that were installed and dates. This has been a huge time saver for us. If we are needing a new database/spreadsheet or have any question the customer service is top notch. There are many more functions that we will explore in the future if needed.
Cons
Not knowing all of its capabilities. I would like an owners manual on everything I can do with it. I was not part of the set up team so I do not have the background on what is all available.
Response from Job Cost
Thanks for your positive feedback! Mobile Resource Manager does have a lot of features! You can contact us to set up a free live training webinar or visit our website to view our collection of training videos. We also have a comprehensive online help manual with screenshots and step-by-step instructions. If you can't find what your looking for, please contact our support team. Thank you for your business!
Replied October 2017
Joseph
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
October 2017
Great support and program functionality!!
We were able to streamline our dispatch operation and speed up the billing process.
Pros
The ability to re-purpose or rename fields. The ability to create custom views and reports which have increased the efficiency of billing. The ability to dispatch via email and visually see appointments on the dispatch board.
Cons
Really none. The user interface may not be the prettiest, but definitely functional and easy to follow.
Everett
Time used: Free Trial
Review Source: Capterra
December 2015
We use Mobile Resource Manager to schedule our crews and do our billing.
The software is very strong, fast and error free. The only con to me is that there are lots of windows to wade through. Terminology for jobs etc between MRM and Visual Jobcost can be less confusing for those that use both products.
Patrick
Company size: 51-200 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
October 2017
Great customer service
Reduced paperwork and time.
Pros
The software has the great ability to customize the program to meet the individual business needs. Whether you are scheduling people or equipment the software works great!
Cons
The programs mapping is outdated and not user friendly, although they do include google maps as an option. It would be nice if GPS integration were possible..
Asfia
Company size: 11-50 employees
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2018
Great Experience
Pros
Its Really Good and easy to use. Very impressive service! Thank you developer for making this product! This product is easy to use and this is really convenient for customers. I am really happy to use this product.