All MobiWork Reviews

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Anonymous

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

Revolutionizing our industry

Gavin

Transportation/Trucking/Railroad, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

American Direct Logistics- Mobiwork Review

[SENSITIVE CONTENT]and staff are exceptional to work with to enable our business to function at the highest level.

PROS

Mobiwork' s software platform offered significant customization options for American Direct Logistics. The alerts and notifications features reduce manual labor hours in contacting and following up with our field technicians. EDI capabilities along with a seamless integration process allow for increased productivity for our staff.

CONS

American Direct Logistics is currently working with Mobiwork on an integration process with Twilio which will further enhance our communications to our field technicians and reduce response times.

Reasons for switching to MobiWork

The Mobiwork software offered all of the features and customization options to take our business to the next level.

Vendor Response

Thank you so much your feedback, Gavin. We're so glad the Mobiwork app is working well for you and your team. We count ourselves lucky for customers like you. We look forward to continuing to work with you!

Replied January 2022

john

Hospital & Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

Services Manager Review

So far its been a great experience, as I am new to this platform i will review after a full year. The support staff have been more then accommodating and are eager to assist us with any issues that arise.

PROS

I like the ability to use this platform not only for work order scheduling but also for asset management. It has been vital to our success as a Biomed Team.

CONS

Any issues that we have been experiencing, are issues that all first time users run into. Change is difficult, even if its positive change. In time everything will be running smoothly!

Reasons for switching to MobiWork

To be able to schedule and assign work orders. MediMizer did not offer everything that MobiWork offers.

Vendor Response

We're pleasantly surprise when customers tell us about how MobiWork can work so well in different industries. Thank you for sharing your feedback, John.

Replied May 2022

Earl

Real Estate, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed January 2022

MobiWork review

Very hard to learn, lots of help needed to get started

PROS

Seeing the daily schedule every morning, clicking and dragging to assign work orders

CONS

The recurring service does not pop up like it should

Reasons for switching to MobiWork

Wintac shut down

Vendor Response

Thank you for your feedback, Earl. We appreciate you taking the time to share your experience using Mobiwork. We're glad you enjoy using our schedule and drag and drop features. As far as the learning curve goes, our customer success team is always ready to assist you and walk you through our product capabilities so you can use Mobiwork to its fullest potential. If you have any other questions or concerns, please contact us at support@mobiwork.com and we'll get back to you immediately.

Replied March 2022

Paul

Construction, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2022

Great tool for the field to be able to manage my job at a high level!

PROS

Being able to fill out my forms after a job and having them go to the office and our project managers have cut down on a lot of time. In addition, we have utilized google sheets with built in Links in MobiWork to help manage large jobs!

CONS

I would like the ability to be able to pull information when I'm filling a form (outside of a work order) with information from my work orders for the day.

Vendor Response

Hi Paul, thank you for providing valuable feedback. Your insight helps make our services better for you. We appreciate your time!

Replied October 2022

Ben

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2022

Mobiwork - the benchmark

PROS

Simple pricing structure, value for money and feature rich, with constant improvements makes this the workforce maangement system for the future

CONS

Local (RSA) seamless card/payment acceptance solution is needed

Reason for choosing MobiWork

Cost effective, feature rich and flexibility

Vendor Response

Thank you for your feedback, Ben. We really appreciate your kind words. "Cost effective, feature rich and flexibility" is a very accurate definition of what Mobiwork is all about :)

Replied March 2022

Erica

Real Estate, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

MobiWork Rocks!

Overall my experience has been really great. They have a friendly, dedicated, and professional staff who is willing to go above and beyond.

PROS

The ease of inputting a work order and making sure that these are completed in a timely manner. I can see exactly where my technicians are at any given moment.

CONS

I have found that there is not many drawbacks to MobiWork.

Reasons for switching to MobiWork

Corrigo did not offer what we needed.

Vendor Response

Thank you for your kind words, Erica. We're so happy to hear your team is benefitting so much from using MobiWork. And we agree, our team is pretty awesome always willing to go the extra mile.

Replied May 2022

Tammy

Government Administration, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

MobiWork - Highly Professional and Extremely Knowledgeable

Each individual we were in contact with at MobiWork were extremely kind, professional and knowledgeable. I cannot say enough about the quality of work they produce.

PROS

Highly customizable. The development team helped us create a product specific to our needs

CONS

It took some time to determine what our specific needs were, but we greatly appreciated the guidance of the development team to get what we wanted and even features that we didn't even know that we needed!

Reason for choosing MobiWork

The ability to customize. We do not have to go through the development team each time we need to make a minor change.

Reasons for switching to MobiWork

We did not have a way to communicate to field staff other than printing paper work orders. MobiWork allows us to send and receive work orders in real time via the app.

Vendor Response

Hi Tammy! Thanks for your review! Your words fill us with joy - everyone at MobiWork works hard to make sure we're available to our clients and ready to help with any challenges you may encounter. Thank you for pointing that out :)

Replied June 2022

Garett

Construction, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2022

This software has made my life easier when it comes to jobs that I lead in the field.

It has been great, a lot better way of scheduling vs. our old way using outlook calendar.

PROS

When I'm not able to be at a job I'm leading for the day, be seeing real time what other technicians complete on my job, I can view filled forms and see exactly what they completed with pictures. Makes it easy to know where they left off and what I need to accomplish my next day!

CONS

I like the offline mode however this doesn't work when you trying to load a document. We use either google drive or our PDF Annotation side which all requires service to see your documents. I've found a work around by trying to load it before hand but if I'm in PDF annotations and back up, I can't reload it.

Vendor Response

Thank you for the positive review Garett. We are pleased to hear that MobiWork is working well for you and your team.

Replied October 2022

Connie

Construction, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Commercial Refrigeration and A/C

The customer service team is exceptionally helpful. They respond quickly and work with you through any issues and help to specialize the program to your companies needs.

PROS

Mobiwork is a great program for scheduling crews and projects. We use it daily and it has helped to streamline the work delegation. We really like that we can put updates on our projects so as we need to wait for parts or pause a project for whatever reason the team member assigned the job can stay informed. On the accounting side Mobiwork works exceptionally well with Quickbooks and has made our AR process smoother and faster.

CONS

I don't have any issues. We highly recommend this product.

Vendor Response

Thank you for your valuable feedback, Connie. We're always happy to hear that your team is finding MobiWork so useful, especially the accounting integration. We found that it is one of the most complete and feature-rich Quickbooks integration in the market. We look forward to continue servicing your team!

Replied June 2022

Charles

Chemicals, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Great Product and even better service and support

Great program - many customers contacted me almost immediately to say "whoaaaa - what program is that? i need to check that out for my business"

PROS

program was the answer to our routing management problems and communication challenges - the implementation through [SENSITIVE CONTENT] and team was one of the best experiences i have had with any software program we have converted to

CONS

A little boxy at first right "out of the box", until we were able to get the implementation team to craft just the right message on the "we are through with the job" e mail to customers - Implementation team was very willing to work with us on changing this and they wound up getting it just right

Reason for choosing MobiWork

Price - functionality and customer service

Reasons for switching to MobiWork

previous program was not providing all the info we needed and the communication to customer when through was cumbersome on the old program - this one solved all that

Vendor Response

Hi Charles. Thank you so much about your review and feedback. We love to hear that Mobiwork was a game changer for your business. We look forward to continuing to work with you and your team!

Replied March 2022

Patti

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Work Order Management

PROS

The ability to push work orders out to workforce without the use of paper.

CONS

There is a slight difference in using the program on iOS versus Android.

Vendor Response

Thank you for your feedback, Patti. We appreciate the time you took to share your experience with the Mobiwork app. And yes, going paperless is one of the main features clients enjoy the most about our solution :) We look forward to continuing to work with you and your team!

Replied January 2022

Jason

Executive Office, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Software has changed our business!

They have truly been a great resource for our company. MobiWork has exceeded our expectations in terms of delivering on their sales promise.

PROS

Their "out of the box" solution was a great fit for our business. They also customized certain aspects for our business and it has been a game-changer in terms of accountability for the entire staff. Customer Service has been excellent.

CONS

No complaints at this point. There is so much flexibility that it takes a little time to get it "dialed in" for your business.

Reason for choosing MobiWork

their ability to customize the software to fit our needs.

Vendor Response

Hi Jason, thanks for the amazing review. Its greatly appreciated.

Replied October 2022

Christine

Environmental Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

MobiWork Customer Service is Fantastic

PROS

Efficient Creation of New Customers, work orders, and invoices.

CONS

We all always have room for improvement.

Vendor Response

Thank your for your feedback, Christine. We agree our customer success team is pretty great! We look forward to continuing to help you and your team.

Replied April 2022

Nicholas

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Mobiwork great product for the service business

PROS

Ability to adapt to our specific business needs

CONS

Some customization requires mobiwork implementation support

Vendor Response

Hi Nicholas. Thank you for your positive review of the Mobiwork app. We appreciate your continuous support and valuable feedback. We look forward to continuing to work with you and your team.

Replied January 2022

Dave

Utilities, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Water Management Review

Service has been great! Product works well for our purposes!

PROS

It has been easy to use and the functionality is good for our purposes! Service also has been very good and quick to respond!

CONS

It took some time initially to set it up and customize it for our businesses use, but once this was complete it has worked well!

Reason for choosing MobiWork

No contract required and price initially. Functionality is why we still use it.

Vendor Response

Hi Dave. Thank you for providing valuable feedback. Your insight helps make our services better. We'll continue to work on improving our initial setup process. We appreciate your time!

Replied March 2022

Laura

Consumer Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Best investment our appliance repajr company has made

PROS

The customer service. When I call MobiWork to ask a question I am confident knowing my concerns are taken seriously and always handled and resolved in an appropriate timeframe.

CONS

Nothing. It takes time to customize MobiWork to fit your needs but that’s part of the process

Vendor Response

Thanks a lot for your feedback, Laura. We're very proud of the customer success team we have so I'm glad your experience has been so good. We look forward to continue working with you.

Replied April 2022

Dennis

Consumer Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Pool Cleaning Company using Mobi

I’m still learning it but it’s been a success so far

PROS

Scheduling and automatic communication is what I use it for mostly

CONS

Glitches can be frustrating but I’m sure all have them

Vendor Response

Hi Dennis, thank you for the feedback! We are so happy to have you as a client and look forward to continuing to work with you.

Replied January 2023

Jessica

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Great product

PROS

Easy to use and understand. It is convenient to be able to access remotely.

CONS

This is a great product, the only thing I would improve is the search functions for work orders.

Vendor Response

Thank you for your feedback, Jessica. It's great that you found the offline feature useful. We'll work on the search function for work orders - make sure to also submit a ticket to support@mobiwork.com for any features you'd like added or improved.

Replied June 2022

User Profile

Kevin

Verified reviewer

Oil & Energy, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5