Currently, we are looking into the ability to locate a driver by employee ID when they go "off duty "in HOS. Previously, in 2021, the Geotab customer service representative who oversees the company account conducted an onsite training/refresher with the DOT team at which time the DOT manager inquired about a way to separate light duty vehicles from regulated tractors this was a time-consuming stressor. The inquiry was addressed and resolved that same day! Huge time and money saver for the company! Geotab has stellar customer service from the initial inquiry, the resolution and always a follow up for any feedback the customer may want to provide. In person, a phone call , or an email ..Geotab will take great care of you .

The plethora of resources that Geotab offers are outstanding! Geotab resources include YouTube (check out Wild Card Wednesdays, subscribe to their blog, their online community, newsletters, webinars, how-to videos and more! The resources are what I like and admire most.

Honestly, I cannot state that I have any cons. I suppose I can admit that it takes a minute to adjust when my interface changes. Human nature, not a software con.

Very smooth transition, we migrated from a much larger and expensive system over to Geotab. Installation took a little time and we did have 3 dead units arrive but they were quickly swapped out for new ones. Overall the installation for certain trucks did require removal of dashboards however the majority of the trucks were a quick and easy plug and play.

Very easy to navigate, cloud based system with scalable features and reporting that allow me to better manage our fleet and a various number of metrics that each user can add or remove to suite their own needs.

Support up front at time of sale and roll out was great but slowly fell off after the fact. Training was lacking, there are a lot of videos on youtube for self training however we would have preferred a more direct hands on approach. This is not due to the product itself however, this is due to the reseller of Geotab as they only sell through distributors.

Geotab provides a range of benefits, starting with its flexibility in creating rules and reports. It's packed with numerous features and offers a significant potential for functionality expansion via its marketplace. Installation is straightforward, making the product user-friendly from the get-go. What's more, it's versatile enough to be applied across various industries. Notably, its integration with Surfsight and Mobileye stands out as a strong point.

The user interface can be quite complicated, which might pose a challenge for some users. Additionally, there's no built-in engine for creating reports within the platform - you're limited to Excel reports. Managing a large fleet of vehicles (over 1000) can be difficult, specifically in terms of editing and filtering. The level of technical support leaves much to be desired, with long resolution times and feedback that often lacks in-depth analysis of the problem and potential corrective measures. Finally, there seem to be communication issues between the GO devices and vehicles from the Stellantis platform.

couldn't ask for a better company to support our fleets needs

Like the ease of use and the option to pick and choose just about anything you could think of for an add-on.

GP9 still needs some software tweaks, WIFI hotspot signal keeps dropping causing issues

I was using gps trackers on our drivers phones and realized they were turning them off making up reasons why they were not working but after we started putting the trackers on the trucks themselves I feel very confident we get our monies worth out of our drivers everyday .

We love the live GPS tracking system with all the tools that comes with that makes it hard for drivers to go off course and waste time and gas .

I have not found anything I dont like we are a fairly small company and dont need all the management tools but I can see how they could help in larger companies with many trucks on the road .

Good overall

Ease of use flexibility and a better understanding for the user

Hidden features in the application that

I have been utilizing geotab since 2014, I have always had great things to say and excited to see what new and improved items they have in store for the product.

I love the ability to see where our equipment is real time. Someone broke into our yard and I was able to provide real time helpful "when did it happen" information to the police thanks to the "show trip option".

There are still some aspects of the software I don't like. Drivers if they get busy and forget to log in right away the driver prior is automatically thrown into ON DUTY. This creates log issues which are not fixed instantly due to it being a "cloud" based. I also do wish they would make the "show trip" option more easy to read for drivers with multiple stops.

The biggest issues before was having a reliable service provider that gives top of the line data. A near 0% failure rate on hardware with consistent communication on updates has been a gem in the Fleet Management industry.

The features that stand out are- OBD connected vehcile data, collision reconstruction & the g sensor for driver behaviour insights.It gives businesses real data that are important to making insightful fleet actions

The biggest issue may be the wait time for the product development team to implement any feature requests. While it's understood it has to be evaluated and seen feasible for all users Some requests take long.For example: Adding more currencies to represent the LATAM & Caribbean Regions.

Very good! ATI is an elite reseller

Easy to customize reporting and administration

A lot of clicks to get where I need to go. Especially reporting.

Solid infrastructure and vision for the future, that allow innovation

Besides the company has huge experience and capabilities, it is not easy to learn from solid success cases. It looks like when we face new challenges, these are new challenges for Geotab too. However, sometimes someone at other latitudes already found a solution.

How easily it is to find specific units when needing to quickly find valuable information as to HOS

Not tapping into the reporting side due to not understanding it’s value.

I felt like I was working with an out of date software.

GPS tracking was accurate and but without camera capabilities at the time, it felt very limited.

The customer UI was atrocious, and the entire software felt needlessly bulky.

Great

Precise information - accurate. Ease of installation.

Lack of integration with other systems and speed limit accurate informartion

Ease of use

GPS and power constantly disconnected, always asking for a 30 minute time off during the day, that is an american rule not Canadian. Cannot add a generic driver for when a dealership drives the truck or a mechanic drives the truck that is not part of the company

Geotracking is by far the most important for our company. Unfortunately not everyone is trustworthy so this helps us maintain a top notch crew buy trimming the fat

At first its alot to take in. Not really a con but that the only thing that i could say 'least'about

ease of use and connectivity with api external

the web interface could do with a spruce up

The whole Geotab Experience has been great, Great people and great support for success

Easy to use, even for the non technical individuals

Very difficult to know if a device is faulty right away.

My overall experience was not good since I expected a better customer service and better software for the price I was paying

Software was ok but like complicate it at first. Not very user friendly but had good integration with ELD in trucks

Customer service was horrible. Every time I had to deal with them, I couldn't get an answer to my question. They will put me on hold and sometimes calls had to be escalate it

Really good experience so far

The visual dash panels it’s for me the best feature for a final users

It’s not easy to use for all type of users, most be personalized features for every type of users

open api and sdk flexibility, eld support and ev support

diversed distribution channel, finding the right geotab reseller for you industry is key to satisfaction

Easy access and great reporting for our team.

Sometimes speeding reports show assets in an area that could not be doing that speed.

been trying to learn all features

live location and tracking of buses, history,speeds, cornering

cant communicate, can i text message? dont know how to alter vehicle number or highlight bus routes on the map

Geotab is an excellent way to track and monitor your drivers. It monitors all the analytics on the truck as well as the drivers DOT hours and ontime logs. this is a great tool.

Plenty of details and graphs for everything critical to your business

Can be a bit cumbersome at times trying to fix different DOT violations if there is a driver error.

This product offers a lot of different features. Our company has used it to alert drivers to potential bad driving habits. This has resulted in savings on insurance and vehicle maintenance.

I can't think of a con. It is easy to use and the cost is offset by actual savings in other areas.