NetDispatcher software


NetDistpatcher is a cloud-based system for field service companies that was developed for both office staff and those out in the field. It’s used by professionals in landscaping, HVAC, manufacturing and other verticals. The system has tools to help users navigate through the sales process, place work orders, dispatch calls and invoice for work. It also offers a module for customizable reporting.

NetDispatcher’s scheduling and dispatch tool offers drag-and-drop capability and real-time dispatching. Field users can view their jobs for the day, update orders for invoicing and more. GPS tools give office personnel the ability to track who’s out in the field, and where.

NetDispatcher provides a customizable sales reporting tool called the Closer. Within this module, users can access a summary of sales projects; performance data by month, quarter and year; and a breakdown of lead status by week.

The system can be accessed from any device, desktop or mobile, with an Internet connection.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

14 Reviews of NetDispatcher

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  • Dallas from McIntyre Crane & Rigging Ltd

    Specialty: Construction

    Number of employees: 2-10 employees

    July 2017

    Required to prepay, They did not deliver and no refund

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    They have ignored ALL requests for any sort of reimbursement. I could not use their software.

    Pros

    Looks great and there is no shortage of YouTube videos. The person I spoke to from Houston was very friendly.

    Cons

    They promised it would do what I was asking for. After prepayment and them taking months over their timeline I learn it can NOT do what they said.

  • Aldo from MEXICOM LOGISTICS

    Specialty: Transportation

    Number of employees: 11-50 employees

    December 2016

    NET DISPATCHER

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    very nice software, easy to use and useful for day to day activities.

    Pros

    user friendly

    Cons

    costly

  • Blake from Garden View, Inc.

    Specialty: Lawncare

    Number of employees: 11-50 employees

    October 2016

    Never got off the ground - buggy software full of 'custom service charges'

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    -The layout of the system is extraordinarily difficult to navigate. There is no central location for customer profiles and job info which makes finding, creating and editing job or billing info for a customer a very convoluted process. -Beware that “Users” on this system is virtually all employees, not just the crew foreman who actually uses and logs into the software. They don’t make that clear until you have already signed up. -DO NOT sign their 12 month contract. After 9 months of bleeding out and doing their job of debugging for them they are sending us to collections over an early contract cancellation. -They promised new development and functionality such as inventory functions that they never released -The reports are practically useless. They make it looks easy to make your own reports but anything more than the simplest report is a major task. During the sales process they told me they could handle my reports no problem but after the fact quoted $$$$ in special programming costs. I could go on and on about the insane amount of limitations and issues with this system. It was like a game of whack-a-mole with all of the issues. Fixing one problem just seemed to lead to another. The guys working in the company are nice enough but they are in over their head, and they overpromise what the system is capable of. Don’t get fooled, this software has a long way to go and will only cost you a ton of money and lost hair.

    Pros

    if it worked properly the feature set seems nice

    Cons

    - reports are VERY basic
    - extra fees
    - didn't function for us

  • Yousuf from Qatar Limousine

    Number of employees: 51-200 employees

    July 2016

    Limousineonline transportation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Experience with uber same as pick &drop service transportation use this software customer &drivers

    Pros

    Customer trip requast

    Cons

    Pick &drop

    Review Source: Capterra
  • Ryan from Prescription Landscape

    February 2015

    NetDispatcher review - By Vesa's request

    Ease-of-use
    Quality
    Support

    Pro's: CRM/dispatching/invoicing all in one Con's: Limitations working with accounting, product is a little broken up mainly due to connecting with accounting, missing an app, price (most expensive product on the market by almost double) Training was extremely poor and rushed due to location of ND (we had to create all of our documents)

    Review Source: Capterra
  • Paula from Prescription Landscape

    January 2015

    Operations Manager

    Ease-of-use
    Quality
    Support

    I'm really excited to see where this program will take us and everything we can get from it. The beginning stages were difficult but I'm beginning to see the results and where we can go with this program.

    Review Source: Capterra
  • Sami from Pohjolan Pintamestarit Oy

    January 2015

    Pocum Business Managment Solutions

    Ease-of-use
    Quality
    Support

    We use all of Pocum solutions and we are more than pleased. Maybe the best feedback is that some of our staff supposed that Pocum is custom made just for our needs, because there is all what we need and its so easy to use.

    Review Source: Capterra
  • Brad from P3C Technologies LLC

    January 2015

    Never met a more flexible software company

    Ease-of-use
    Quality
    Support

    Most software vendors want you to align with what they think best practices are. Netdispatcher is built to align to whatever your process / needs are. Their solution can adapt to what you need it to do, gather info you need to gather, and store things you want to see. It can be aligned to your processes. That is a big deal in any software product....

    Review Source: Capterra
  • Raymond from Dynamics Southwest

    January 2015

    Top-notch dispatch software

    Ease-of-use
    Quality
    Support

    Easy to use and very cost effective with no long term commitment. I was a new user with Net Dispatcher and became very proficient in a very short time frame due to the ease of use. Despite that, it's a very powerful and effective tool for managing the fleet of vehicles and the service jobs they perform day in and day out.

    Review Source: Capterra
  • Richard from Prescription Landscape

    January 2015

    Faster speed

    Ease-of-use
    Quality
    Support

    The system is hard to learn at first but once you get used to it it gets easier. I hope that the speed gets faster because half my time is waiting for things to load.

    Review Source: Capterra

    Response: NetDispatcher, NetDispatcher

    March 2015

    Thank you Richard for your honest review! After looking at Richards computer remotely and fixing the problems with his personal computer, Richard agrees that the speed is great and he has not had any problems since. We also optimized some of the procedures he frequently uses and that also made an impact on the overall speed with using NetDispatcher.

  • Mitch from Prescription Landscape

    January 2015

    NetDispatcher

    Ease-of-use
    Quality
    Support

    Aids in crew management and billing turnaround time.

    Review Source: Capterra
  • Aapo from Mediayhtio Bermuda

    December 2014

    Great product

    Ease-of-use
    Quality
    Support

    Easy to report stuff and generate collected data. Especially like the sales and client management.

    Review Source: Capterra
  • sanna from sovelto

    December 2014

    value for money

    Ease-of-use
    Quality
    Support

    Easy to work with and wide variety of features. Return of investment is very good.

    Review Source: Capterra
  • Seppo from Numeron

    December 2014

    Sales and Client Management - The Closer

    Ease-of-use
    Quality
    Support

    We use NetDispatcher's Sales and Client Management. It helps us to focus our sales activities for right customers at the right time. User interface is great.

    Review Source: Capterra
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