NetDistpatcher is a cloud-based system for field service companies that was developed for both office staff and those out in the field. It’s used by professionals in landscaping, HVAC, manufacturing and other verticals. The system has tools to help users navigate through the sales process, place work orders, dispatch calls and invoice for work. It also offers a module for customizable reporting.

NetDispatcher’s scheduling and dispatch tool offers drag-and-drop capability and real-time dispatching. Field users can view their jobs for the day, update orders for invoicing and more. GPS tools give office personnel the ability to track who’s out in the field, and where.

NetDispatcher provides a customizable sales reporting tool called the Closer. Within this module, users can access a summary of sales projects; performance data by month, quarter and year; and a breakdown of lead status by week.

The system can be accessed from any device, desktop or mobile, with an Internet connection.



14 Reviews of NetDispatcher

Overall rating

4.0 / 5 stars

Showing 1 - 14 of 14 reviews

July 2017

Dallas from McIntyre Crane & Rigging Ltd

Company Size: 2-10 employees


Ease-of-use

1 of 5

Value for money

1 of 5

Functionality

1 of 5

July 2017

Required to prepay, They did not deliver and no refund

They have ignored ALL requests for any sort of reimbursement. I could not use their software.

Pros

Looks great and there is no shortage of YouTube videos. The person I spoke to from Houston was very friendly.

Cons

They promised it would do what I was asking for. After prepayment and them taking months over their timeline I learn it can NOT do what they said.

December 2016

Aldo from MEXICOM LOGISTICS

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2016

NET DISPATCHER

very nice software, easy to use and useful for day to day activities.

Pros

user friendly

Cons

costly

October 2016

Blake from Garden View, Inc.

Company Size: 11-50 employees


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

1 of 5

October 2016

Never got off the ground - buggy software full of 'custom service charges'

-The layout of the system is extraordinarily difficult to navigate. There is no central location for customer profiles and job info which makes finding, creating and editing job or billing info for a customer a very convoluted process. -Beware that “Users” on this system is virtually all employees, not just the crew foreman who actually uses and logs into the software. They don’t make that clear until you have already signed up. -DO NOT sign their 12 month contract. After 9 months of bleeding out and doing their job of debugging for them they are sending us to collections over an early contract cancellation. -They promised new development and functionality such as inventory functions that they never released -The reports are practically useless. They make it looks easy to make your own reports but anything more than the simplest report is a major task. During the sales process they told me they could handle my reports no problem but after the fact quoted $$$$ in special programming costs. I could go on and on about the insane amount of limitations and issues with this system. It was like a game of whack-a-mole with all of the issues. Fixing one problem just seemed to lead to another. The guys working in the company are nice enough but they are in over their head, and they overpromise what the system is capable of. Don’t get fooled, this software has a long way to go and will only cost you a ton of money and lost hair.

Pros

if it worked properly the feature set seems nice

Cons

- reports are VERY basic
- extra fees
- didn't function for us

July 2016

Yousuf from Qatar Limousine

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2016

Limousineonline transportation

Experience with uber same as pick &drop service transportation use this software customer &drivers

Pros

Customer trip requast

Cons

Pick &drop

February 2015

Ryan from Prescription Landscape

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

February 2015

NetDispatcher review - By Vesa's request

Pro's: CRM/dispatching/invoicing all in one Con's: Limitations working with accounting, product is a little broken up mainly due to connecting with accounting, missing an app, price (most expensive product on the market by almost double) Training was extremely poor and rushed due to location of ND (we had to create all of our documents)

January 2015

Paula from Prescription Landscape

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

5 of 5

January 2015

Operations Manager

I'm really excited to see where this program will take us and everything we can get from it. The beginning stages were difficult but I'm beginning to see the results and where we can go with this program.

January 2015

Sami from Pohjolan Pintamestarit Oy

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2015

Pocum Business Managment Solutions

We use all of Pocum solutions and we are more than pleased. Maybe the best feedback is that some of our staff supposed that Pocum is custom made just for our needs, because there is all what we need and its so easy to use.

January 2015

Brad from P3C Technologies LLC

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

January 2015

Never met a more flexible software company

Most software vendors want you to align with what they think best practices are. Netdispatcher is built to align to whatever your process / needs are. Their solution can adapt to what you need it to do, gather info you need to gather, and store things you want to see. It can be aligned to your processes. That is a big deal in any software product....

January 2015

Raymond from Dynamics Southwest

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2015

Top-notch dispatch software

Easy to use and very cost effective with no long term commitment. I was a new user with Net Dispatcher and became very proficient in a very short time frame due to the ease of use. Despite that, it's a very powerful and effective tool for managing the fleet of vehicles and the service jobs they perform day in and day out.

January 2015

Richard from Prescription Landscape

Review Source: Capterra


Ease-of-use

3 of 5

Customer support

3 of 5

January 2015

Faster speed

The system is hard to learn at first but once you get used to it it gets easier. I hope that the speed gets faster because half my time is waiting for things to load.

Response from NetDispatcher of NetDispatcher

Replied March 2015

Thank you Richard for your honest review! After looking at Richards computer remotely and fixing the problems with his personal computer, Richard agrees that the speed is great and he has not had any problems since. We also optimized some of the procedures he frequently uses and that also made an impact on the overall speed with using NetDispatcher.

January 2015

Mitch from Prescription Landscape

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

January 2015

NetDispatcher

Aids in crew management and billing turnaround time.

December 2014

Aapo from Mediayhtio Bermuda

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

December 2014

Great product

Easy to report stuff and generate collected data. Especially like the sales and client management.

December 2014

sanna from sovelto

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

December 2014

value for money

Easy to work with and wide variety of features. Return of investment is very good.

December 2014

Seppo from Numeron

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

December 2014

Sales and Client Management - The Closer

We use NetDispatcher's Sales and Client Management. It helps us to focus our sales activities for right customers at the right time. User interface is great.