Nexterna Clearview is a scalable, comprehensive service management application that manages all operations for any service-based company.
Clearview’s numerous features include Advanced Scheduling and Dispatch that integrates maps and GPS; this aligns technicians, equipment, skills, customer requests, and part availability to increase first time fix rates and SLA adherence. Asset Tracking offers automatic warranty entitlement, and each service order can encompass multiple tasks and varying SLA terms. Call Center and a Knowledge Base are available for call avoidance and technical support assistance.
The system offers a web portal for remote access and mobile solutions for offline access. Users can process service data, review history and capture customer signatures on the go. Extensive inventory, sales, quotation and contract management features round out all areas of operations.
The application is a configurable, server-based solution that suits various business workflows through extendable fields, custom business rules, and variable interfacing. Reporting and dashboards offer insight into the performance of a service organization through financial and management analysis.