OctopusPro

RATING:

4.33

About OctopusPro

OctopusPro is a cloud-based field service management solution that enables users to manage mobile workforces and track inquiries, quotes, bookings, invoices, payments and customer interactions. OctopusPro provides users scheduling capabilities that allow them to manage bookings and appointments, accept or reject services and reschedule or cancel earlier bookings. Users are also provided with functionalities to manage leads, complaints and quality assurance activities. OctopusPro allows users to create invoices, email them to the clients and accept payments online through their website, mobile app or credit cards. Users can also sync their financials with Xero or Quickbooks for integrated accounting, payroll and reporting. The solution supports multi-currency i...

OctopusPro Pricing

Starter pack: $10 per user/month Established: Contact for detailed pricing information Corporate: Contact for detailed pricing information

Starting price:

$10.00 per month

Free trial:

Available

Free version:

Not Available

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OctopusPro Reviews

Overall Rating

4.33

Ratings Breakdown

Secondary Ratings

Ease-of-use

Customer Support

Value for money

Functionality

4.5

Most Helpful Reviews for OctopusPro

3 Reviews

Write a Review

Jessica

Verified reviewer

Consumer Services, 11-50 employees

Used daily for less than 12 months

Review Source: GetApp

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2018

Exceeded our expectations and continues to do so

OctopusPro offers many features and integrations which Customer Support have been quick to help us out with when needed.

PROS

OctopusPro makes it extremely easy to manage our staff, customers, bookings, invoicing, payments, sales campaigns and a whole lot more. Our entire team are very impressed. OctopusPro really has too many features to mention in this review. A few features to mention: - Technician AND customer facing app - Very helpful dashboard - Jobs status notification to clients - Ability for field workers to manage a job end to end (job check in, arrived onsite, work completed, accept payment), etc. - Very responsive Customer Service

Riadh

51-200 employees

Used less than 2 years

Review Source

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed October 2018

Best field service management software we found

Highly recommended for anyone that runs a mobile service business, we spent months looking for the right software and we are glad we found OctopusPro

PROS

Easy to use, covers every aspect of our business from lead management to quote and booking to invoice and payment management.

CONS

It was a little difficult to setup due to all the advanced features however we understand why, also sometimes it takes a few seconds to save bookings.

Carolyn

Automotive, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

EASE OF USE

FUNCTIONALITY

Reviewed December 2020

Not a bad dispatching software, but has some glitches

PROS

The software is great for dispatching and does what it is supposed to.

CONS

The fact that they are based in New Zealand and it takes forever for the pages to load. Also, the techs were not a fan either as they would receive multiple notifications and could not continue until they answered the notification. A lot of steps to get one item completed.