Revelation to our business

Pros

The ease of use - quick creation and assignment of jobs. Linked very easy to our accounting system so we can raise and track invoices. Creating new customers (connections) and giving them access to their job sheets etc reduces admin time enormously. Our job sheets have also been customized and any changes are usually made within an hour of requesting.

Cons

Sometimes the search parameters are a little broad so it takes a few searches to get to what I need, but given our customer base and contracts base this is only to be expected in a new set up and we are refining every day.

We use the Okappy Software on a daily basis, not sure how we done business before without it!!

Pros

Okappy has reduced the amount of paper work by about 90% and on an even better note it has reduced my workload by about 80% as a Service Manager who manages multiple engineers. I am no longer chasing reports. They are done once the engineer completes a job and I get them instantly. I can then make any adjustments if required and email them straight to the customer which helps us provide a fast efficient service. If I need to know a customers job history all the reports are there instantly at my fingertips. Basically the Okappy system has improved the service we provide whilst helping to make us super efficient and provide the best service for our customers.

Cons

I am seriously struggling to find something that I don't like about the Okappy system as it really has made my job and life a lot easier, but if I had to choose something I would have to say (and its not really a dislike) the fact that certain customer details once you have added a customer to the system can only be changed by emailing Okappy directly. But on the other side of the coin their customer service is very friendly and extremely efficient and any requests from myself have always been dealt with professionally and promptly.

Okappy

Pros

I find the product very easy to use for someone that rarely needs to schedule work. It is very easy and quick to schedule in a job for an operative, giving them all the relevant information they need. It is very easy to alter your template as to what you want on the work report, so you can make it bespoke to how you want it, whilst including "Must fill out" boxes, that must be filled in so that operatives can close the jobs down.

Cons

One issue that i do find, is that when creating a report and transferring it into a PDF, you can find some reports are cut out in the middle of the text therefore making it hard to read for our clients.

software works

Okappy gives us a great overview in the jobs. The software works perfect for our filling team but we are still struggling with our install team as we can't really get an overview of the amount of hours we spent on 1 project over multiple days and team members. Although we might look for a more compleet software package that will help us with planning. We still do a lot of double jobs.

Pros

The software is easy to use although we don't have 100% of our staff using it. Okappy made us work paperless.

Cons

We would like to make changes in the form ourself. But this is not possible. our business is changing all the time and so are our forms. we need to contact Okappy for every change and that doesn't work for us. Also the report part of the software doesn't give us a readable overview.

Changed our Company ( 4 the better)

The staff has always been very helpful and have worked with us to customise this to suit our company.

Pros

Going from a paper based "system" to a software base, has enabled us to go from 2 techs to 7 easily. With search function and easy attachments making life easier

Cons

Would be nice to be able to choose what order jobs appeared on workers runsheet without choosing a time.