The ease of use - quick creation and assignment of jobs. Linked very easy to our accounting system so we can raise and track invoices. Creating new customers (connections) and giving them access to their job sheets etc reduces admin time enormously. Our job sheets have also been customized and any changes are usually made within an hour of requesting.

Sometimes the search parameters are a little broad so it takes a few searches to get to what I need, but given our customer base and contracts base this is only to be expected in a new set up and we are refining every day.

The people at Okappy are very informative and helpful. They address issues and questions very quickly. The software is simple to understand and east to set up.

I love how easy the software was to setup and get started with. My Onboarding consultant was really useful and helped me get started straight away. The App is also really easy to use and understand, once you get everything set up for your business. The monthly billing aspect is also really useful for small businesses who do not have the money to outlay on a software at the start. The support team are also really responsive, and have helped me when I have had issues.

I think the UI of the software is a little clunky and could do with an update. There is a lot of information on the overview screen, some of which I dont use. The same for the job sheet page. It would be good to be Abe to customise this better to get rid of sections which we are not using. I would love to be able to use the reports more, however they are not very useful to me. I need more employee specific reports. At the moment I am using Numbers to create my own which is time consuming.

Okappy gives us a great overview in the jobs. The software works perfect for our filling team but we are still struggling with our install team as we can't really get an overview of the amount of hours we spent on 1 project over multiple days and team members. Although we might look for a more compleet software package that will help us with planning. We still do a lot of double jobs.

The software is easy to use although we don't have 100% of our staff using it. Okappy made us work paperless.

We would like to make changes in the form ourself. But this is not possible. our business is changing all the time and so are our forms. we need to contact Okappy for every change and that doesn't work for us. Also the report part of the software doesn't give us a readable overview.

Okappy has reduced the amount of paper work by about 90% and on an even better note it has reduced my workload by about 80% as a Service Manager who manages multiple engineers. I am no longer chasing reports. They are done once the engineer completes a job and I get them instantly. I can then make any adjustments if required and email them straight to the customer which helps us provide a fast efficient service. If I need to know a customers job history all the reports are there instantly at my fingertips. Basically the Okappy system has improved the service we provide whilst helping to make us super efficient and provide the best service for our customers.

I am seriously struggling to find something that I don't like about the Okappy system as it really has made my job and life a lot easier, but if I had to choose something I would have to say (and its not really a dislike) the fact that certain customer details once you have added a customer to the system can only be changed by emailing Okappy directly. But on the other side of the coin their customer service is very friendly and extremely efficient and any requests from myself have always been dealt with professionally and promptly.

The staff has always been very helpful and have worked with us to customise this to suit our company.

Going from a paper based "system" to a software base, has enabled us to go from 2 techs to 7 easily. With search function and easy attachments making life easier

Would be nice to be able to choose what order jobs appeared on workers runsheet without choosing a time.

I find the product very easy to use for someone that rarely needs to schedule work. It is very easy and quick to schedule in a job for an operative, giving them all the relevant information they need. It is very easy to alter your template as to what you want on the work report, so you can make it bespoke to how you want it, whilst including "Must fill out" boxes, that must be filled in so that operatives can close the jobs down.

One issue that i do find, is that when creating a report and transferring it into a PDF, you can find some reports are cut out in the middle of the text therefore making it hard to read for our clients.

This system has completely benefited our business with increased efficiency, organisation and Client correspondence.

This software has changed our administration and processes so we have become more efficient and are able to share more information with our Clients.

I would like to see more flexibility in amending the set up of job sheets to include Engineer present, direct dial to mobile, etc. Also I would like to see the dates in English format please :)

Excellent.

Ease of use and general organisation of works are key to our business and this product provides that.

There as possibly elements we do not use however an alarm or alert system for jobs would be beneficial

Happy with my personal use with my tasks

Easy of creating works order, invoicing and record keeping

Looking up old, cancelled and archived could be made easier

Great for the day to day operational running of the job allocations.

Job allocation and reports are really good and the history for the engineers when on site

High cost for training, limits to what you can do for job sheet editing. Invoicing is difficult

The calendar feature is handy to view all jobs booked in and is very easy to use.

Occasionally when using the calendar feature jobs pop up when hovering over them and we unable to clear easily.

Time saving software for all members of staff.

Okappy has totally streamlined our business paperwork and linked everything perfectly with Xero for invoicing all from once place. Customers chasing for paperwork was causing us a headache daily, even though we previously implemented a costly paperless system it just never functioned as promised and OKAppy is a breath of fresh air. Customers now they have a online portal so that they can print a job sheet the moment its completed in the field !! Customer service from the OkAppy has been also been the best we have found from the market, even speaking with subcontractors and customers direct to assist them using the system.

easy to use surface, can open from any type of phone, tablet, or desktop computer. Can re-edit jobs if needed. Few seconds after the job is done the job sheet is visible.

Different company, different needs. As far as I like the fact that I can re-edit job sheets, in our case customers should not be able to do so.

It has made the whole procedure from call out to invoice a seamless process.

It is instant, so the Engineer and the office can see what it happening in real time. I can create invoices instantly and easily.

Not able to create credit notes, which would be such a help as they are the only thing that I still have create manually.

Ability to connect to the entire network of contractors and staff seamlessly, Ease of use - it really is intuitive. It is a light touch but delivered a lot of value.

There are a few tricks you need to learn to stay on the screen when you searching. Archived jobs are slow to work with.

Saves time from my old paper based job system, allows me to get on with running the company. Helps all my staff manage their jobs so much easier and faster.

Saves time managing my jobs and invoicing clients Easy to use with loads of useful features Accessible on all my devices