Omadi Software


 

Omadi is a cloud-based towing management solution with integrated GPS tracking. It is suitable for businesses of all sizes in industries such as property management, towing and vehicle recovery. The software helps users with dispatch management, billing and invoicing, communication and customer relationship management.

Users can handle dispatch management with a drag-and drop-interface. With Omadi’s geo-fencing, administrators can locate vehicles and set automatic alerts using the the mobile app. The fleet management feature allows users to track the lifecycle of vehicles and equipment including maintenance, speed, fuel, safety and expenses.

Drivers can schedule vehicles for oil changes, tire rotations and other services using the Omadi web portal or the app. The client portal lets clients check vehicle status and manage requests. Users can capture client signatures along with time, date and GPS stamps.

Omadi provides native mobile apps for iOS and Android devices.

 

Omadi - Directions
 
  • Omadi - Directions
    Directions
  • Omadi - Dispatch dashboard
    Dispatch dashboard
  • Omadi - Job details
    Job details
  • Omadi - Permission management
    Permission management
  • Omadi - Mobile job details
    Mobile job details
  • Omadi - Mobile photo upload
    Mobile photo upload
Supported Operating System(s):
Web browser (OS agnostic)

26 Reviews of Omadi

Showing 1-20 of 26

 

Start your review of Omadi

Click to start
https://www.softwareadvice.com/field-service/omadi-review/

Dianna from Dade Booting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent, Perfect, Amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The Omadi system allows companies to work smart, and not hard. It is simple to operate. Anyone can use Omadi.

Pros

This software has solved so many problems for our company that it is difficult to quantify. The real time reporting features and transparency that Omadi provides our field representatives, administration and our customers, allows our company work more efficiently and focus on providing stellar service.

Source: Capterra
 

Rusty from S & R Towing
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Exellent Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to customize it!

Pros

This program is very powerful and very changeable. You can easily add fields and make it do things that YOUR company wants and needs and not what THEY expect you to need. It does take a little bit of time to get use to but is I feel the best program out there.

Cons

When I can't remember the programming steps that I did before. It's ok because Support is just a phone call away.
Also better training would be a big help with startup. It took us a good month to get it dialed in but after we changed from our old program(which we spent thousands of dollars on!!) we have never looked back!

Source: Capterra
 

Jace from Voyst

January 2017

January 2017

Personal experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We looked at a lot of different solutions to try and see how we could be more effective and go with a paperless solution. Omadi has been super easy to use and their team has been very helpful.

Source: Capterra
 

Daryl from Disruptive Advertising

January 2017

January 2017

Love this software-makes life much easier for those who use it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You'll wish you found it sooner--really.

Get rid of all the clutter--speed up response times. Really a cool solution.

Source: Capterra
 

Jonet from Silver State Parking & Patrol
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Feeling excited and enthusiastic about using MY Omadi.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am still experiencing great features and am always changing something around. Its great that its not set in stone and i get to implement some modifications as my companies needs grow expand and take other directions.

Pros

user friendly and easy to modify.

Source: Capterra
 

Megan from Star Parking Solutions

November 2016

November 2016

Brandon Petersen is my hero!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As Sales and Marketing Director for Safari Towing I really don't utilize Omadi like our drivers do so this review will be of a bit different flavor than the others. With that said, I think having access to a software program like Omadi is such an asset to our company. It sets Safari Towing and Star Parking Solutions leaps and bounds ahead of our competition. My only problem was that I wanted to have something to give our clients as a quick reference on how to use their online portal and nothing like that existed. Thats where Brandon comes in. Brandon listened to my vision for a document that would serve as a resource to our current clients. We also discussed the possibility of another resource I could use to show prospective clients how amazing our Omadi powered program is. Brandon took the ideas from our discussion and turned them into a reality. A beautifully laid out and professional looking one to boot. I am thrilled with my new marketing materials and cannot wait to see the reaction to them from my clients and prospects. Brandon is extremely courteous, efficient and professional and I have enjoyed collaborating with him on this project.

Source: Capterra
 

Schafer from SKG Management, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Professional, Fast, Efficient and Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have over 12 years collective experience in this business and I must say that Omadi has figured it out. We have so many moving parts each day, its unbelievable to fathom how Omadi has stepped in and helped our business legitimize everything from daily operations to forecasting and creating solutions for expansion. Bottom line, Omadi is clean, efficient and effective. Its hard to find a software solution that brings all three of these vital business elements to the table. We collaborate monthly on new additions and functionality -- where are you going to get something like that!!!? Interactive account managers, great feedback in reporting, streamline mind-numbing processes, etc, etc, etc. We highly recommend Omadi!!

Pros

Ease of use. Functionality and accessibility of staff and Account Managers. Variable process flows, training is widely available.

Advice to Others

If you need a reference or want to speak to us about our experience, contact Omadi and they'll get you in touch with us.

Source: Capterra
 

Jeannette from 911 Towing & Impound
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Just the way I want it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love that I can upload and create forms, fields, lists, customize dashboard etc.on my own but if there is a time I need help, customer support is always available via email, phone or chat.

Pros

It is customizable to your needs

Cons

It is not as fast as I would like it to be

Advice to Others

I need to be able to use CRM, data management, and all other operations from our mobile devices

Source: Capterra
 

Eric from Dominion Towing
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Love it. Recommend!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Makes dispatching so much easier and faster, drivers get the job done quicker and safer. Makes life simpler dealing with customers.

Pros

Gives all info in one place

Cons

When the internet goes down there is no Omadi.

Source: Capterra
 

Mike from ASAP Towing & Storage
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Great Company To Work With!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Omadi grew our company to higher levels in the towing world. Omadi helped us streamline our processes which in turn lowered our costs and increased our profits. Our costs have gone down substantially and efficiency increased.

Pros

The software helps you tow more and spend less. We don't have time to waste in the #towlife and Omadi helps us to get the job done efficiently and faster than ever before. It helps keep our drivers safe because it gets them off of the road quicker.

Advice to Others

I would recommend Omadi to anyone out there that is is ready to use towing software and start seeing ways to increase their profits!

Source: Capterra
 

Darin from Dominion Towing

August 2016

August 2016

My paycheck is bigger with Omadi

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

30 years of running every type of call around the Capital Beltway... thank you Omadi! You have made my life so much easier. I find myself being more efficient... I can honestly say... my paycheck has improved ever since we got Omadi.

It's really quite simple... Get Omadi = tow more cars.

Pros

Having calls sent to me in Omadi and being able to VIEW the call is wonderful, built in NAVIGATION is better and all of the integrated FAIL SAFE features ELIMINATE mistakes.

Advice to Others

If you are reading this... you need Omadi. You really do.

You have questions about your business... and Omadi has the answers all you have to do is ask.

Source: Capterra
 

Glenda from Morgan Towing & Recovery
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Omadi's Making Everything Easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I really don¿t have a job description, I do everything from A to Z. I take care of all of the paperwork and if no one is here and someone calls I will go and do a tow.

We had one wrecker yard with 3 to 4 trucks, I went full-time in 2008, now it¿s gone to 10 yards almost 11 and to 50 trucks

I had no clue how we would keep up, I devised a paper trail to keep up with everything but it got to be too much and that's when we changed over to Omadi. That¿s why we changed over to Omadi and it¿s making things easier.

We try to help people & Omadi helps us to help people because for one thing the drivers don¿t have to come back to the office and get their copy. They don¿t have to pull over off the side of the road. It helps them once the driver gets there. Put the tag in it automatically reads the vin. In 3 minutes they can have all of that info and start towing the customer.

It helps them start the process faster and get the customer off the road. Omadi also prevents the customer coming back saying that we tore something up. We can see the before pictures.

With Omadi when they take the pictures then that prevents the people from trying to get something for nothing. It¿s helped because the speed of trying to find invoices.

Having it right at your fingertips rather than having to go to a paper log and going through the files. We have cut the search time down to 2 minutes rather than an hour.

Most customers are really liking that once we get through we have an email with an invoice. Then once we send the statement out and they send a payment. It takes a minute for me to input. I think it¿s great!

Pros

The wrecker business is nothing like any other business, so many different variables that go into billing. Omadi has been great taking all of that out of my head and putting it into omadi it has really really helped in that area.

I don¿t have to go search for stuff it takes me just a couple of seconds and i can find what i need to find i love that the drivers i have certain things.

Half the time before you couldn¿t read the vin number now it¿s very clear.

I love that they have to take pictures of the car.

I¿m really getting into the other side of it the billing, all i do is click and send them an email or click and print it, it¿s cut that time way down from what i was using. It¿s cut down less problems.

I can print all of that off in a matter of 5 minutes while it used to take an hour to do that. It helps with efficiency a lot and it¿s going to get better!

Advice to Others

I¿ve talked to several people about omadi my first thing is it¿s a change it¿s not going to happen overnight it¿s a change but it¿s well worth it i think fairly highly of omadi. The transition from going to paper to all digital with omadi is very worth doing!

Source: Capterra
 

Nik from Morgan Towing & Recovery
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

I Love Omadi, They Made Our Business So Much Better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So At first I thought it was going to be a nightmare to try to change from paper to paperless. And we knew it would be a couple of week transition possibly to a month to two months s and as we started doing it everything started to come to light how it was helping save money, helping work more efficiently so it gave us more reason to pay more attention of how to operate the app.

And so it came to us more quickly and we actually got through it in about a month to a month and a half and we really enjoy it now.

I¿m not very techie at all and I had this big fear that if you can¿t physically touch the paper you can¿t touch the money... but now that it¿s been shown to me on the computer screen what's actually going on and how we are saving money and how omadi takes care of our business and while we are home and at sleep omadi is taking care of everything

I feel like I would give this and I would promote this to anybody in the towing industry, even though I know the towing industry is very competitive business but if anybody wanted to do better in the towing business I would recommend that they use this. They¿ve made our business so much better and they can make everyone else¿s business great also.

So here at Morgan towing we were overwhelmed with how well omadi took care of our business like I say even when we were asleep they were taking care of business and even our older guys that maybe weren¿t so techie all the way to the younger guys that are techie

It was bringing everything to light of how well it operates and some of the things that the office administration could see they were going through it and it made there job so much easier and whenever they found something that they weren¿t ok with as far as it makes it you got to go to this step before you got to this step what we did is call a gentleman at omadi told him that maybe we need to take this step out that gentleman took it out right then and made it to where it suited our business.

Then if they find anything else in that computer or in omadi that they believe needs to be in a different spot, it needs to be in the system but maybe move it to a different spot or different screen so it¿s all in one they move it right then, Omadi caters to the towing business.

Omadi is perfect!

Pros

It has really upscaled the profit margin in our business and we don¿t have any reason to be upset with Omadi for how they take care of our business

Omadi has affected our vision for Morgan towing to new heights to new scales as far as I can focus on buying tow trucks, buying equipment, hiring better employees because I don¿t have to worry about the paperwork anymore I don't have to worry about how we are going to make sure we¿re going to get paid on the paperwork end.

So omadi has greatly affected our business as far as more efficiency and I can worry about buying tow trucks and taking care of my employees, getting better employees, taking care of safety programs, taking care of other things rather than worrying about paperwork worrying about my administration as far as how we¿re getting our bills out to be able to get paid and making sure that dealerships customers private customers anybody has access to their billing, here at Morgan towing we don¿t have to worry about that anymore.

Advice to Others

Omadi has changed this business and I believe in Omadi, I believe that anybody that changes over to Omadi will not regret it.

Source: Capterra
 

Josh from Dominion Towing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Best Thing That Happened To Our Company In 10 Years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The idea of switching our whole system from tickets and log books to paperless system Omadi offers was absolutely stressing me out. Not having a choice in the matter left me with nothing to do but go along with the program. After about 3 days into our Omadi launch I realized how much smoother things were running.

Pros

Doing everything once! I used to have to release cars on the physical ticket, then release it out of the computer, then fax down a full release sheet of the to to the main office. Using Omadi does this all in the one step.. Things like that is what this software is all about!

Cons

I was gonna ask my company for a raise this fall, but Omadi has made my job so much easier since April that I feel like I have to wait until spring of next year..

Advice to Others

Use it...

Source: Capterra
 

Ken from Dominion Towing

August 2016

August 2016

My Right Hand Man

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Omadi makes life a breeze. Simple to use. Easy peezy. For years we knew we needed to do something in regards to streamline or digital management of data... we just prolonged the experience because of the uncertainty. Truth be told our success level has been stellar... and we didn't see the need to spend more money in order to do the same thing we were already doing. After being somewhat leery of the implementation process being an extreme under taking for a few years we performed our due diligence and researched the major players in the towing management field, settled on Omadi, jumped in with both feet and never looked back. There is zero doubt that we made the right decision and could not be happier.

Pros

The software is super easy to use whether you are towing, managing, doing payroll, dispatching or maintaining your fleet. Couldn't be easier. It just couldn't.

Advice to Others

Every day that goes by that you operate your business without Omadi Mobile Management is another day you have fallen further behind.

Source: Capterra
 

Sid from Dominoin Towing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Forget sliced bread... this is where its at!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ive been towing for 30 years... tractor swaps, big heavys, PPI's, road service... you name it and this thing is absolutely incredible! Never has it been so easy to get it all right... THE FIRST TIME... and no ticket book required... you got my vote Omadi. This was designed for REAL towers. Thank you

Pros

I love the fact that I no longer need a ticket book. I no longer have to write out and keep receipts. I love the fact that I have all of the account info I could ever need in the palm of my hand.

No more questions and wasted time waiting for the answer. With Omadi... I am able to get sh*t done.

Advice to Others

I don't care how well you think you have your business squared away. You may think you have your stuff streamlined and organized but you don't have IT going on until you have deployed Omadi.

You will then see what IT is all about.

Source: Capterra
 

Connor from B&B Towing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Changed my world

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have researched and used many software packages over the years. I have felt the pressure of competition, regulations in an ever-changing tow industry. Omadi has exceeded my expectations and has brought back my enthusiasm for the business. It provides me with peace of mind to truly understand what is happening in my business and to feel as though I am in control.

Pros

My favorite 2 things are not being buried in paper anymore and the amount of customization that automates so much of our process. I highly recommend this software.

Cons

It takes a meaningful 60 day commitment to learn to and work through all of the custom features that are available.

Advice to Others

I wish I had taken this path a long time ago. In the past I have been penny-wise and pound-foolish.

Source: Capterra
 

Steve from Morgan towing and recovery
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When we first started, we all thought it was going to be too hard. Were we wrong. No more wet tickets in the rain. The autofill after putting tag info in is way less time consuming. Everything is dispatched quicker. Great, is all omadi , can be.

Pros

Not keeping up with tickets, and keeping money seperate.

Cons

Nothing i dislike about this.

Advice to Others

Try it.

Source: Capterra
 

Brad from Dominion Towing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

The Greatest Thing That Has Ever Happened

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

August 6, 1991 the internet became available for use... for those of you who remember that I am certain that you have mentioned on many occasions.... "wow, its amazing... how did we get everything done before email and the internet?"

Well... Omadi will create that same feeling... because once you have it you will wonder how in the world you got everything done with out it. (It is also a little like crack... 'cause once you start... you can't stop.)

Omadi is by far the greatest thing that has ever happened for us and will most likely be the greatest innovation and milestone that the current generation of towers will ever.

Omadi is dedicated to providing the best product and services available.... and I can attest to the fact that our team has awarded them gold starts in every department.

We are fortunate enough to have 35 of the best towing professionals the industry has to offer on our team... and we are now blessed to have Omadi backing up our every move.

After 21 years of providing the best PPI services in the world and approaching the 1 million vehicles towed mark we are 100% certain beyond a shadow of a doubt Omadi is the key to staying on top of the game for the next 20 years.

Whether you own, operate or manage a towing company, you owe it to your self and your team to take the time to understand exactly what Omadi can do for you. Sure there are other software services available... but you can rest assured they either out dated or sub par in comparison.

Do your self a favor. You will be wondering how in the world you got along with out it.

Pros

1. You can see your entire company in 1 place... unheard of until now. I mean EVERYTHING.

2. NO MORE TOW TICKETS... (this is the greatest feeling ever, to be able to climb in any truck at any time and you are 100% prepared. Not only do you have your tow ticket and camera with you at all times you also have the entire filing cabinet with any piece of info you may need at your finger tips.

3. Our industry revolves around data... the beauty of Omadi is that they have made every single piece of info you have ever wanted or could ever need able to appear before your eyes in record speed. Face it, you have questions every single day.. what is going on now or occurred last week, last night or last year... with Omadi... all you have to do is ask. AND BAMMM

I could go on and on... I just want to extend a BIG THANK YOU to the Omadi team as they have insured our position at the top for the next 20 years and have allowed us to eliminate wasted time, fuel, man power all while cutting costs and increasing revenue. IT IS A WIN WIN WIN.

When entering into a contract with Omadi.... don't worry about what it cost. I am serious as a heart attack... I have run the math every which way possible... once you are up and running on the system you will increase your revenue well past the amount that you spend.

Ohhh... and time...that ever fleeting commodity. I'm not saying that you will be sitting around twittling your fingers... but you will definably notice an increase in efficiency.

Advice to Others

Your absolutely crazy if you don't use it... don't cheat yourself... get on the Omadi bus, you will be glad you did.

Source: Capterra
 

Lori from Stauffers Towing

April 2016

April 2016

This software was a disaster. It set our company back months.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Every time we tried to address an issue with the system, we were told "it's user error". This system can manipulate the pricing on its own. I would NEVER recommend this software to anyone. We have been away from the system for 4 months and are still trying to fix all the problems it caused.
The invoices looked presentable though.

Source: Capterra