Oneserve Software


 

Oneserve is a cloud-based solution suitable for verticals such as commercial cleaning services, home appliance installation and repair, utilities and companies that service commercial equipment, HVAC units, electrical and industrial equipment.

This integrated solution offers work order management, scheduling and dispatch, billing and invoicing, inventory management and contact management. 

Oneserve systems are built in a single core code, allowing companies to integrate outside systems and scale the solution to their needs as they grow. Analytics and dashboards provide operational visibility in real time, with data that is continuously updated from the field. It is typically recommended to field service companies that will need at least twenty users accessing the system.

 

Oneserve - Drill down
 
  • Oneserve - Drill down
    Drill down
  • Oneserve - Sales
    Sales
  • Oneserve - Scheduler
    Scheduler
  • Oneserve - Scorecards
    Scorecards
  • Oneserve - Utilization scorecards
    Utilization scorecards
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

6 Reviews of Oneserve

Showing 1-6 of 6

 

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Adrian from Dry Risers Direct Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

VG! Does what it says on the tin.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.

Cons

Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution.

Review Source: Capterra
 


March 2018

March 2018

Very professional management system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.

Cons

The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into.

Review Source: Capterra
 

Alex from Emmdee Building Services

August 2015

August 2015

Good operational product which is easy for all to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool.
The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost.
The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

Review Source: Capterra
 

Liam from MCP Property Services Ltd

August 2015

August 2015

Intuative and clear.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

Review Source: Capterra
 

Chris from Pyramid Plus London Breer Grp

August 2015

August 2015

The software is intuitive to use and allows for customer configuration the product has a good road m

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The product lacks detailed reporting as part of the standard package however as stated before the development road map is good and inclusive.
IT support is responsive and quick
Management team are responsive and inclusive

Review Source: Capterra
 

David from North West Leicestershire District Council

August 2015

August 2015

Oneserve Scheduling and Appointment System for In House Repairs Team

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives.
Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.

Review Source: Capterra