--- title: "OptimoRoute Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of OptimoRoute. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if OptimoRoute is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/optimoroute-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Route Planning Software](https://www.softwareadvice.com/fleet-management/route-planning-comparison/) / [OptimoRoute](https://www.softwareadvice.com/fleet-management/optimoroute-profile/) / OptimoRoute Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fleet-management/optimoroute-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fleet-management/optimoroute-profile/alternatives/) # OptimoRoute User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 268 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 186 reviews (69%) - 4 stars: 70 reviews (26%) - 3 stars: 11 reviews (4%) - 2 stars: 1 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It helps us use our delivery vehicle and driver more efficiently, reduces stress on busy delivery days, and makes the whole process more professional. - Complete and change my improvement in my business giving me the chance to add orders in real time, is like having my own store in a car - The delivery notifications are just as valuable, our customers and partners know exactly what to expect, which reduces confusion and improves communication across the board. ### Most mentioned cons - Automatic routes planning (more then 1 days) gets messy - most of the time when there a lot of orders and there is 2 orders in one place just different working time it just skips job that takes more time. - It also lacks basic endpoints like bulk order retrieval by date, making custom integrations a hassle. - The route optimization between neighboring locations is not very accurate, which creates extra work on my end. When I’m managing dense delivery routes with many stops close together, the system often sequences them out of order or sends drivers back and forth across the same areas. ## OptimoRoute customer reviews Showing reviews 1-25 of 268 (page 1). ### A dependable solution for daily routing - Overall rating: 5/5 - Reviewer: Lily E. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with OptimoRoute has been very positive. It’s reliable, easy to use, and helps keep our daily operations organized and running smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been using OptimoRoute daily for over three years, and I think that alone says a lot. It’s reliable, easy to work with, and has become an essential part of my day today operations #### Cons Last minute route changes can reset pending orders, requiring manual updates one by one, which can be repetitive during busy days. --- ### Great route planning tool for small delivery businesses - Overall rating: 5/5 - Reviewer: Matej R. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with OptimoRoute has been very positive. It gives good value for money because it saves a lot of manual work and helps us organize deliveries more efficiently. For a small or medium business doing its own delivery management, that time saving is very important. The user interface is generally clear and easy to understand, even for everyday practical use, not just for technical users. From a delivery management perspective, OptimoRoute has made our process much more structured. We can plan routes, monitor progress, and communicate better with customers. Tracking and monitoring features give us more control over the delivery day, which is especially important when delivering fresh produce where timing matters. Customer support has been helpful when needed, and the software feels reliable enough for real business use. I also appreciate that it gives a more professional impression to customers compared with manually planned deliveries. Security is also important for us because we handle customer names, addresses, phone numbers, and delivery details, so we expect route planning software to treat that information seriously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about OptimoRoute is how much time it saves when planning delivery routes. We use it for our local fruit webshop deliveries, where we have many customer addresses, different delivery areas, and limited delivery capacity. Instead of manually organizing stops and trying to guess the best order, OptimoRoute gives us a clear and efficient route plan very quickly. It helps us use our delivery vehicle and driver more efficiently, reduces stress on busy delivery days, and makes the whole process more professional. Customer notifications, route tracking, and delivery monitoring are also very useful because customers have better information and we have a clearer overview of what is happening in the field #### Cons The main thing I would improve is address handling. In real-life ecommerce, customers often enter addresses in different formats, with missing details, small mistakes, or local variations. OptimoRoute works well when the address data is clean, but we sometimes still need to manually correct or adjust addresses before optimization. Better automatic recognition and correction of imperfect addresses would make the software even more useful. This is just an inconvenience not a real issue #### Reasons for switching to OptimoRoute OptimoRoute also offers better value for money compared with alternatives we considered. For example, Routific was more expensive for our use case, and its email notification setup required displaying a phone number, which was inconvenient because many customers would call unnecessarily instead of simply following the delivery information. OptimoRoute fits our delivery workflow better. #### Vendor response Hi Matej, Thank you for such a thoughtful review. We’re really glad OptimoRoute has helped bring more structure and efficiency to your fruit delivery business. When you’re managing fresh produce deliveries with limited capacity and busy schedules, saving time and reducing stress can make a huge difference. It’s great to hear the route planning, tracking, and customer notifications are helping both your team and your customers feel more informed and organized. We also appreciate your feedback about address handling. Real world customer data is rarely perfect, and your point about local variations and missing details is very valid. Hearing that OptimoRoute gives your business a more professional feel and supports your growth means a lot to us. Thank you again for trusting us with such an important part of your operation. Best OptimoRoute Team Replied May 2026 --- ### optimoroute makes business logistics easier - Overall rating: 5/5 - Reviewer: jennifer g. - Verified reviewer: Yes - Industry: Farming - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. great - works well for our business needs. have been a customer for many years and always get quick assistance when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros quick and easy to use. generally works without any glitches. love the sms feature for customers to track their orders. #### Cons wish the phone app allowed you to modify the route. sometimes i am not at my computer when i want to modify our drivers routes. #### Reasons for choosing OptimoRoute i only have experience with optimoroute and havent wanted to try to learn something new --- ### Good Features, Inconsistent Routing Between Nearby Locations - Overall rating: 3/5 - Reviewer: Miller J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience is 3 stars. It works for what I’m doing, but it could be much more optimized. It often takes me 15–30 minutes to manually adjust a 160-location route because I don’t like my drivers going in circles. I’m sure Optimoroute performs well for trucking, but for neighboring deliveries, it feels mid. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like the mobile integration feature, the live dashboard, the POD requirements, and the report export tools. These all make it easier to manage large delivery routes and keep my team organized in real time. The exports are helpful, but they would benefit from better photo access and more flexibility. Ideally, I should be able to create custom reports for my clients and adjust exactly what they can or cannot see. This matters because there are times when certain locations shouldn’t be shared, or when specific information needs to remain confidential. Adding that level of control would make the reporting feature significantly stronger. #### Cons The route optimization between neighboring locations is not very accurate, which creates extra work on my end. When I’m managing dense delivery routes with many stops close together, the system often sequences them out of order or sends drivers back and forth across the same areas. This defeats the purpose of efficient routing and forces me to manually reorganize routes that should already be streamlined. For large-scale drops with 100+ locations, these inaccuracies add up quickly and impact both time and fuel efficiency. The tool has potential, but the optimization for neighboring locations definitely needs improvement. --- ### OPTIMO MAIN MANG - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall it works very well - the live updates are not the best because when a driver is working it can change based on his location #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Customer Notifications- Texts & Emails - it is useful to have the customer get a notification that our driver is on the way . #### Cons Updating the route during the workday - resetting the whole route- Also having to replan the route - to get adjusted times - #### Reasons for choosing OptimoRoute fleet management multi driver management vs single driver --- ### Great software, reasonable cost - Overall rating: 4/5 - Reviewer: Neil O. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been good overall. I did have the option to plan 2 routes, but had to reduce it to 1, because of a cost increase that happened a year or two ago. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Optimoroute is easy to use, and many improvements over the years, makes that much more so. Drag and drop capability is an example. #### Cons The cost - even though compared to many others, it is relatively lower cost, it is really the only thing I can look less favourably on (yes, I'm from Canada). #### Reasons for choosing OptimoRoute We are franchise system, and it was recommended by the franchisor - despite cost increases, we stuck with them, as the price is still better than many others out there. #### Vendor response Hi Neil, Thanks for the honest review and for sticking with us over the years, that really means a lot. We’re glad to hear the platform has become easier to use over time and that features like drag and drop are making your day to day planning smoother. Those small improvements really add up when you’re working with routes regularly. Thanks again for the trust, especially knowing you’ve explored other options. We’re glad OptimoRoute continues to be a good fit for your franchise operations. Best OptimoRoute Team Replied April 2026 --- ### Great software for my one man company - Overall rating: 5/5 - Reviewer: Bryant L. - Verified reviewer: Yes - Industry: Environmental Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My business wouldn't run nearly as smooth without Optimo Route. It's affordable and I am still discovering useful features. Highly recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Optimo Route has been an essential routing software for my small business. I am just one man doing local residential irrigation. I can easily route all my appointments for the day, week, month, year. I have annual services and can easily schedule using past routes and copy to future visits. There are many options I don't utilize but see value as my business grows. I can easily change routes, see the addresses on a map, client names, assign priority stops, and then send it all to the driver app. I have not encountered any issues that needed support. The monthly fee is nothing compared to the value and ease. This is an entire logistics and transportation program. #### Cons There are so many software programs that offer these same logistical options within larger client service and booking programs. Once my business is big enough to use one of those complete service all-in-one management programs, I probably will not need Optimo. For now it keeps my overhead costs low as I just have to do a little extra work to manually sync with my appointment and client Mgmt program. #### Reasons for switching to OptimoRoute Offers the features I needed to organize my company routing. #### Vendor response Hi Bryant, Thank you for the great review! We love hearing how OptimoRoute helps keep a one-person operation running smoothly. When you’re doing everything yourself, having your routes for the day, week, or even the whole year clearly organized can make a huge difference. It’s also great that you’re already seeing value in features you may use as your business grows. And while many larger management platforms include basic routing, quite a few teams still pair them with OptimoRoute for the optimization side. If you ever want help connecting OptimoRoute with your client management tool to reduce the manual syncing, our team will be happy to help. Thanks again for the recommendation! Best OptimoRoute Team Replied April 2026 --- ### Excellent software, well designed and always being improved. - Overall rating: 5/5 - Reviewer: Adolfo S. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very good software, company and billing is all in place, have no complaints, no downtime, no issues and no problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its very easy to use, user friendly, fast and it does the work in the best way possible, times i have reached out customer service they have very fast replies to any concern i have, i have been using it for almost two years now and even if i get a free routing app now im so used to its practicity that i wouldnt change it. isnt expensive, you get what you are paying for. One day with a bad route will make you waste a lot of money on time and fuel, its worth every dollar. #### Cons Only thing i dont like is when i have more than 100 routes the system wont enumerate my orders on the map and it just represents them with a dot. im the kind of persons who needs to see where im standing at in relation to my route, so i keep my routes under 100 so i can have the full experience and calm my anxiety. I understand it would look like so saturated with all those numbers if its more than 100 but its just my personal opinion. --- ### Woodberry Wine - Overall rating: 5/5 - Reviewer: Eric C. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great tool in routing for delivering wine and picking up wine. When there is a discrepancy with deliveries the pictures are saved to the date and the location, easy search and find. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When a driver of a route calls in it is easy to switch it to another driver. I also like the aspect of adding pictures to the deliveries on the app. #### Cons It doesn't adjust to construction on the routes. Some locations don't appear you have to manually put them in. --- ### Fantastic Software - Overall rating: 5/5 - Reviewer: Russell C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. fantastic. i have never had to contact OptimoRoute as I completely understand it and its functional :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how visual everything is. I am a very visual person and like to be able to see places of which have been plotted on the map etc. The real time tracking is fantastic and the ease to change things around makes my job that little bit easire. #### Cons I honestly have yet to find any cons with this software. Everything from integrating with our software to being able to upload CSV's helps us. --- ### Optimoroute Review - Overall rating: 4/5 - Reviewer: Supriya A. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's great. I would love to see further developments in the future, but as of now it is easy to use and navigate for my drivers as well as dispatcher #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is easy to use and understand. Most functions are pretty clear. Love their overnight planning tool. #### Cons Copying multi day routes, or the fact that it changes the whole route without intimation. Not being able to see more than 5 weeks in a go. #### Reasons for choosing OptimoRoute Overnight planning was available and it was easier to track drivers etc. #### Vendor response Hi Supriya, Thank you for your great review! We’re glad to hear that OptimoRoute has been easy to use and that features like overnight planning and driver tracking have made a real difference for your team. It's great to know both dispatchers and drivers find the platform user-friendly. We appreciate your feedback on multi-day route copying and visibility beyond five weeks—those are valuable points, and we’ll definitely take them into consideration as we continue to develop and improve the platform. Thanks again for choosing OptimoRoute! OptimoRoute Team Replied August 2025 --- ### Excellent Delivery Tracking Software - Overall rating: 5/5 - Reviewer: Graham C. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software to use and very customer friendly as well, tracking for customers to be able to see where the drivers are, has cut down on phone calls to the office asking where the delivery is up to. #### Cons Nothing major but for us we would like to have the ability to place customers in the system to like a holding area to be ready to allocate a delivery day to drag or move to the relevant day when required, or if there is a change they can be removed from a route back to holding for rearranging instead of deleting or placing in a random day to save re entering the details. #### Reasons for switching to OptimoRoute I received a delivery myself and Optimoroute was used and i liked it as a consumer #### Vendor response Hi Graham, Thank you for the thoughtful review! We're happy to hear that OptimoRoute has been a great tool for your team and has made a real difference in customer communication—cutting down on those “where’s my delivery?” calls is always a win! Your suggestion for a “holding area” to temporarily store orders before assigning or rescheduling them is a great idea. That kind of flexibility would certainly make managing dynamic delivery schedules even easier. We’ll share this with our product team for consideration. Thanks again for your feedback and for using OptimoRoute! OptimoRoute Team Replied August 2025 --- ### 2nd Wave Waste Services (Owner) - Overall rating: 5/5 - Reviewer: Monte B. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This program is why I bought the company. interfaces well with Google maps for directions. The pin can be adjusted to precise location (ie Back Alley instead of front street (default for Google maps), It is easy to re-arrange the route as necessary #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros reliable routing system that is easy to add/ remove stops ... and is easy to 'replicate' regular stops week after week. The GPS searchable history has also proven invaluable to answer customer's inquiries #### Cons 1) I would like to have the "driver's notes" appear at the TOP of the info on the driver's tablet - for the driver to see readily ...rather than the "customer's email/ID" and "duration" 2) the APP on the tablet closes every time it "navigates" via google maps and has to be re-opened every single time. :( #### Vendor response Hi Monte, “This program is why I bought the company” — that’s something we don’t hear every day. Thank you for sharing that. It’s great to hear how much you rely on the routing, especially being able to quickly adjust stops and repeat regular routes week after week. And that GPS history piece… we know how valuable that is when a customer calls and you need a clear answer right away. We also love that you’re using precise pin locations like back alleys. Those real world details make a big difference in day to day operations. We appreciate your notes on the driver view and the app behavior as well. That’s helpful feedback. Thanks again for sharing your experience and for trusting OptimoRoute with your business. Best OptimoRoute Team Replied April 2026 --- ### EASY TO WORK ON - Overall rating: 5/5 - Reviewer: vumani t. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with OptimoRoute has been very positive. The platform has significantly improved route planning efficiency and reduced the time spent manually organizing schedules. Its automated optimization saves time, lowers fuel costs, and improves overall operational productivity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about OptimoRoute is its powerful route optimization capability. It significantly reduces planning time by automatically generating the most efficient routes, which helps save fuel, reduce travel time, and improve overall productivity. The platform is very user-friendly and easy to navigate, making it simple to schedule, adjust routes, and track drivers in real time. I also appreciated the real-time tracking and customer notification features, which improve communication and customer satisfaction. Another major advantage is its flexibility — it allows easy rescheduling, handles last-minute changes well, and provides detailed reporting that helps with performance analysis and operational improvements. #### Cons One of the main drawbacks is that the pricing can be relatively high for small teams or businesses with a limited budget. Some advanced features are only available on higher-tier plans, which may not be cost-effective for everyone. The system can also feel slightly complex at first, especially during the initial setup phase. Configuring all the settings, constraints, and integrations may require some time and training. #### Vendor response Hi Vumani, Thank you for such a detailed review. It really shows how closely you’ve worked with the platform. We’re glad to hear the optimization is saving you time and helping improve productivity. When routes come together quickly and drivers stay on track, everything just runs smoother. It’s also great that real-time tracking and customer notifications are making communication easier, that’s a big part of the day-to-day experience. We love that you’re making use of the flexibility too. Being able to adjust routes and handle last-minute changes without starting from scratch can be a real lifesaver. We appreciate your notes on pricing and the initial setup as well. Thanks again for sharing your experience — we’re glad OptimoRoute is supporting your workflow. Best OptimoRoute Team Replied April 2026 --- ### Optimo is the best tool for trucking efficient in the market! - Overall rating: 5/5 - Reviewer: Juan V. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I have used Optimo for 4 years now and it has save my life at work several times, is the best option for me and my drivers and I can not be more happy with it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Is the most efficient tool for tracking and location that I have used, it has save our company a lot of money by optimizing everything automatically and securily, the user interface is easy to understand and the customer support is great, we have not encountered any bugs or issues so far. #### Cons I do not have any bad comments regarding this app, I have use it for over 4 years now and it is as reliable as the first day #### Vendor response Hi Juan, “Saved my life at work” is the one we won’t forget. Thank you. It’s great to hear how much impact OptimoRoute has had over the past four years. When routing, tracking, and everything behind the scenes just works, and saves both time and money, it really changes the day-to-day for you and your drivers. We’re especially glad it’s been reliable from day one and that the whole team finds it easy to use. And your kind words about our support team mean a lot too. Thanks again for the trust and for sharing your experience, we’re proud to be part of your operation. Best OptimoRoute Team Replied April 2026 --- ### Best TMS for routing - Overall rating: 5/5 - Reviewer: Frederick G. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are using optimoroute till 2020 and consistently view upgrade. It's a game changer in our business. Next step is to connect optimo to our ERP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's very user friendly using. Very fast to give experience to anybody in the business. We like too Live tracking and delivery proof. #### Cons Hard to have customizing tips, sometime we have somethings different and we don't know if we can modify. #### Vendor response Hi Frederick, “Best TMS for routing” — that’s high praise. Thank you. We’re so glad the platform feels user-friendly and easy to roll out across your team. When anyone in the business can pick it up quickly, that makes growth a lot smoother. And live tracking plus delivery proof? That combination really does change the game, especially in food production where visibility matters. It’s also great to hear you’ve seen steady upgrades since 2020. That long-term trust means a lot to us. We appreciate your note about customization — that’s helpful feedback. And connecting to your ERP sounds like an exciting next step. Thanks again for sharing your experience. Best OptimoRoute Team Replied February 2026 --- ### Highly reccomend - Overall rating: 5/5 - Reviewer: James R. - Verified reviewer: Yes - Industry: Food Production - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am the logistics manager of a medium-sized company. I find the platform really easy to use. It gives clear messages to customers and the GPS works well for the drivers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is really easy to use, especially when setting up the subheaders correctly. We have various amounts of data that our drivers need to use, which fit in seamlessly with the platform. It helps create route efficiency and increases productivity. #### Cons One issue is that it doesn't give to much variety when trying to use different types of vehicles. It would be great if it had a bike or a cargo bike option as they have different rules when comparing to Vans etc #### Vendor response Hi James, Thank you for the recommendation — that means a lot. It’s great to hear the platform fits seamlessly with the data your drivers rely on. When setup is clean and everything flows into the route the way it should, it makes a real difference in productivity. We’re also glad the customer messaging and GPS are working well in the field — that clarity for both drivers and customers is huge in food production logistics. We appreciate your note about vehicle types, too. That’s helpful feedback, especially as fleets become more diverse. Thanks again for sharing your experience and for trusting OptimoRoute with your logistics. Best OptimoRoute Team Replied February 2026 --- ### Worth the investment. - Overall rating: 4/5 - Reviewer: Giles H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Worth the time and investment to get it set up. We can track our drivers, deliveries (the pictures are great and have saved us a number of times) and look back at past trends by delivery date. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The routing appears eminently sensible. It's pretty darned easy to use for us and our drivers. The pictures (once we started using this feature) have definitely saved our bacon. #### Cons There's a definite learning curve in how to use and integrate into our systems. Whilst it's worth it, it does feel quite laborious at the start. #### Vendor response Hi Giles, “Saved our bacon” — we love that. And we know exactly what you mean. Those photos can be the difference between a long back-and-forth and a quick, clear resolution. When you can look back and see what happened, it changes the conversation completely. We’re glad the routing feels sensible and that your drivers find it easy to use. That practical, no-drama usability is what we aim for. If it works in the real world — not just on paper — that’s what matters. You’re absolutely right about the early days, though. Getting everything integrated and dialed in can feel laborious at first. There’s some upfront heavy lifting. But it’s good to hear that once it’s in place, it’s worth the investment — especially with tracking, historical trends, and delivery proof all working together. Thanks for sharing such an honest take. We really appreciate it. Best OptimoRoute Team Replied February 2026 --- ### Great Experience - Overall rating: 5/5 - Reviewer: Anthony B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nothing but great. I have not had any issues at all when using Optimoroute besides some very minor issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The value for money and customer support is beyond the best in the communication. Anytime I need security, bugs and issues and communication, they always help. User interface is very easy to use. Logistics setup is second to none. #### Cons None at this time. Everything is working as it should be and there is nothing I have to comment at this time #### Vendor response Hi Anthony, Thank you for such a great review. This really means a lot. We’re especially glad to hear the value and support stand out to you. Knowing you can rely on quick help when something comes up, even small things, makes a big difference day to day. It’s also great to hear the interface and logistics setup feel easy and smooth to work with. “Nothing but great” is exactly what we hope for. Thanks again for sharing your experience and for trusting OptimoRoute. Best OptimoRoute Team Replied April 2026 --- ### Thank you Optimoroute. - Overall rating: 5/5 - Reviewer: Desiree M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have made several suggestions to help with planning and growth for my business, and most have been followed up with and implemented into my routing. I appreciate that they listen and try to come up with solutions that work for my business needs. Security of client information has never been an issue for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Optimoroute gives me an all-inclusive look into the daily, weekly routes of all of my drivers. I have sight as to location, completion, and accuracy throughout each day. The help desk has been amazing assisting me with functionality and planning for growth. #### Cons I can't really say there was something I did not like, to start it is a little much to take in. I liked that they came out to the office to help me set up and get the basic functions going. Some things they have to set up on the back end were harder to figure out but we got thru that while their associate was here. #### Vendor response Hi Desiree, We’re thrilled to hear how OptimoRoute has helped you gain full visibility into your drivers’ routes and performance, and it’s great to know our support team has been there to assist you through setup and growth. We really appreciate your kind words about our customer support and your recognition of how we take client feedback seriously. It’s fantastic that the improvements we implemented have made a difference for your business. Thank you for trusting OptimoRoute - we’re proud to be part of your continued success! Best OptimoRoute Team Replied November 2025 --- ### Plan smart, not hard - Overall rating: 4/5 - Reviewer: Nathali C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it on a daily basis to plan the routes for my drivers according to the area and times. It's really useful, more than other apps. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The fact that I can see where all my orders are located so I can plan my drivers accordingly and efficiently. #### Cons We handle returns as well and I would like to tag them, or find a way to differentiate from deliveries. #### Vendor response Hi Nathali, we love your review! As for the returns, you can absolutely differentiate them from the deliveries, so it’s clear to drivers, customers, dispatch, by using the order type Pick up. You can also add a custom field. Reach out to Support and we'll walk you through the easiest and best way to set it up for your needs! Best OptimoRoute Team Replied March 2026 --- ### Cleaning Company - Overall rating: 4/5 - Reviewer: Edvardas M. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When you get used to this system everything is ok, it saves a lot of time and also money. Would recommend to others. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Clear drivers and routes tracking, easy to work with many orders. Good for time planning. Fair price. #### Cons When planning routes, there is much things that must be done by my own, not by automated system. Automatic routes planning (more then 1 days) gets messy - most of the time when there a lot of orders and there is 2 orders in one place just different working time it just skips job that takes more time. #### Vendor response Hi Edvards, We’re glad OptimoRoute is helping you manage large numbers of orders, keep routes organized, and plan time more effectively. Once everything clicks into place, having that visibility and structure can save a huge amount of time day to day, so it’s great to hear it’s been valuable for your cleaning business. We also appreciate your feedback about multi day planning and jobs with different service times at the same location. That’s helpful insight for us. Thank you for sharing your experience with others. Best OptimoRoute Team Replied May 2026 --- ### Reliable and Cost Effective - Overall rating: 5/5 - Reviewer: Scotty C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used OptimoRoute for several years now. The software is reliable and saves me a ton of costs in efficiency and labor. The best part is they are constantly improving the software and providing increasing value for the investment. #### Cons Im sure its a function that I haven't explored, but it isn't intuitive how to send multiple messages to customers once the initial message has gone out, or to individual customers. #### Vendor response Thanks for the great review! We love working with you guys every year. We sent you a direct message walking you through setting up multiple tracking messages to customers. It's super easy and we can definitely hop on a call to go over it step by step if you need. Happy holidays! OptimoRoute Team Replied December 2025 --- ### awesome routing product for [sensitive content hidden] - Overall rating: 5/5 - Reviewer: Gary S. - Verified reviewer: Yes - Industry: Import and Export - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. great product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros we have been using for last 5-7 years on a daily basis to grocery delivery routing and it has never been down and worked flawlessly for us #### Cons direct intergration with shopify great product #### Vendor response Hi Gary, Thanks for the kind words and for sticking with us for so many years. Using OptimoRoute daily for grocery deliveries and having it run reliably without downtime is exactly what we aim for. When things are moving fast, “it just works” really matters. We also appreciate the note about Shopify integration. That’s helpful feedback, and it’s always good to know what would make an already solid setup even better for you. Thanks again for the trust and for sharing your experience. Best OptimoRoute Team Replied January 2026 --- ### Very useful, but customer experience could improve - Overall rating: 4/5 - Reviewer: Levente B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We truly enjoy using OptimoRoute — it has significantly improved our delivery planning with its efficient route optimization, time-saving features, and easy-to-use interface. The real-time driver tracking and flexible scheduling tools are particularly valuable for our daily operations. However, we would appreciate more flexibility in modifying already planned routes on the fly, and the customer tracking interface could be more user-friendly with added features — such as real-time messaging with the driver or more detailed delivery updates. Still, overall, it’s a fantastic platform that supports our business very well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We love using OptimoRoute because it’s incredibly efficient, user-friendly, and reliable. It saves us hours of manual planning each week and helps us optimize delivery routes with precision. The real-time tracking, flexible scheduling, and intuitive interface make it a must-have tool for our operations. Support is responsive, updates are frequent, and overall, it has made our logistics smoother and more professional. Highly recommended! #### Vendor response Hi Levente, Thank you for the fantastic and detailed review! We're thrilled to hear how much OptimoRoute has helped streamline your delivery planning and made your logistics more efficient and professional. It's great to know that features like real-time tracking, flexible scheduling, and our responsive support have been valuable to your operations. We also truly appreciate your suggestions around on-the-fly route modifications and enhancing the customer tracking interface. Thanks again for your recommendation and for being a valued part of the OptimoRoute community! OptimoRoute Team Replied September 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/fleet-management/optimoroute-profile/reviews/?page=2) --- OptimoRoute Reviews, Pros and Cons - 2026 Software Advice