# Oracle Service Software Reviews, Demo & Pricing - 2026 > Review of Oracle Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/field-service/oracle-service-cloud-fs-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Oracle Service Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) # Oracle Service 2026: Benefits, Features & Pricing Wondering if Oracle Service is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Oracle Service 4.5 [(13)](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) Pricing Pricing available upon request ### About Oracle Service Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning technology. It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service. Wondering if Oracle Service is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Oracle Service User Interface ## Popular Oracle Service Alternatives Main Product Oracle Service 4.5 [(13)](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 4.25Value for money - 4.30Customer support - 4.55Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Marketing 360](https://www.softwareadvice.com/marketing/marketing-360-profile/) 4.5 [(1139)](https://www.softwareadvice.com/marketing/marketing-360-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.31Value for money - 4.57Customer support - 4.43Functionality Pricing Available upon request Get Price Alternative Product [Striven](https://www.softwareadvice.com/project-management/striven-profile/) 4.8 [(129)](https://www.softwareadvice.com/project-management/striven-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.74Value for money - 4.79Customer support - 4.69Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Bella FSM](https://www.softwareadvice.com/cmms/bellafsm-profile/) 3.9 [(7)](https://www.softwareadvice.com/cmms/bellafsm-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 3.40Value for money - 4.14Customer support - 3.60Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1457)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price ## Oracle Service Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Oracle Service Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Oracle Service API Call Scripting Chat/Messaging Computer Telephony Integration Customer Experience Management Customizable Reports Email Management Incident Management Interaction Tracking Knowledge Management Live Chat Marketing Automation Monitoring Multi-Channel Communication Prioritization Real-Time Analytics Real-Time Monitoring Scheduling Social Media Integration Workflow Management ## Oracle Service User Reviews Overall Rating 4.5 Ratings Breakdown 5 62% 4 23% 3 15% 2 0% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 4.3 Customer support 4.3 Functionality 4.5 VR Verified Reviewer Internet 2-10 employees Used daily for less than 2 years Review source Reviewed December 2022 oracle is without doubt the best tool for automation 5 from my own experience I highly recommend oracles to users Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: I like its automation feature.it also allows to have real time information.very useful for those who do business Cons: for me oracles works well I haven't found any complication yet Read More PD Patrick D. Verified reviewer Consumer Electronics 1001-5000 employees Used daily for more than 2 years Review source Reviewed July 2022 A very robust tool 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions Cons: Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews. Reasons for switching to Oracle Service Features Read More JJ Jay J. Verified reviewer Primary/ Secondary Education 1001-5000 employees Used weekly for less than 12 months Review source Reviewed September 2017 Rich with features if used in conjunction with correct business processors 3 Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: Wide range of features Stability pf the application Process centric, hence no loose ends local support Cons: Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations Read More DR David R. Verified reviewer Financial Services 501-1000 employees Used weekly for more than 2 years Review source Reviewed March 2024 Oracle H.i. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ease of use in collaboration amongst teammates. Real time data is crucial for our business. Cons: no cons at the moment, haven't had any issues really Read More JM Jorge M. Verified reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed November 2023 Oracle: powerful, but... 4 Ratings Breakdown 2 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Once you learn to use a feature, it greatly facilitates the job. Cons: Sometimes bureaucratic and not very user friendly. Read More SB Shalu B. Verified reviewer Primary/ Secondary Education 5001-10000 employees Used daily for less than 2 years Review source Reviewed January 2019 well organised and problem solver. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective. Cons: I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion. Read More SS Senthil Kumar S. Computer Software 5001-10000 employees Used daily for more than 2 years Review source Reviewed September 2017 User and functional review 4 Over all very good product. Ratings Breakdown 4 Ease of use 3 Functionality Pros: Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy Cons: Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives. Read More GC Getina C. Food & Beverages 5001-10000 employees Used daily for more than 2 years Review source Reviewed January 2018 The system is very easy to use. 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: The system is very easy for both the applicant and the end user. I've never had any issues with this system. Read More YV Yoga V. Computer Software 201-500 employees Used monthly for less than 12 months Review source Reviewed March 2018 Oracle PeopleSoft Enterprise HelpDesk 3 Ratings Breakdown 4 Ease of use 3 Value for money 1 Customer support 4 Functionality Pros: Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data. Cons: Expensive product, Lack of customer support and help document/ online help , User interface can be improved. Read More FF Fernando F. Public Policy Used unspecified for less than 6 months Review source Reviewed June 2016 Construction Management Advice for Local Municipalities 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Through this service I can determine the appropriate app that suit our business needs. Cons: I don't like prospective vendors calling my office. I prefer email. Read More Showing 1 - 10 of 13 Reviews [See All Reviews](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **1** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6977) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Oracle Service with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice