--- title: "Oracle Service Software Reviews, Demo & Pricing - 2026" description: "Review of Oracle Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/field-service/oracle-service-cloud-fs-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Oracle Service Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) # Oracle Service Review Custom quote 1 plan Wondering if Oracle Service is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Oracle Service 4.5 [(13)](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) Pricing Pricing available upon request ### About Oracle Service Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning technology. It connects every interaction between businesses and customers, providing an end-to-end customer service management solution through cross-channel contact center, knowledge management, policy automation, and field service. Wondering if Oracle Service is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Oracle Service User Interface ## Popular Oracle Service Alternatives Main Product Oracle Service 4.5 [(13)](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) Ratings Breakdown - 4.17Ease of use - 4.25Value for money - 4.30Customer support - 4.55Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(829)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3472)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Marketing 360](https://www.softwareadvice.com/marketing/marketing-360-profile/) 4.5 [(1150)](https://www.softwareadvice.com/marketing/marketing-360-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.30Value for money - 4.56Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Striven](https://www.softwareadvice.com/project-management/striven-profile/) 4.8 [(130)](https://www.softwareadvice.com/project-management/striven-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.74Value for money - 4.79Customer support - 4.69Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [Bella FSM](https://www.softwareadvice.com/cmms/bellafsm-profile/) 3.9 [(7)](https://www.softwareadvice.com/cmms/bellafsm-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 3.40Value for money - 4.14Customer support - 3.60Functionality Pricing Starting at $35.00 per month Get Price ## Oracle Service Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Oracle Service Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Oracle Service API Call Scripting Chat/Messaging Computer Telephony Integration Customer Experience Management Customizable Reports Email Management Incident Management Interaction Tracking Knowledge Management Live Chat Marketing Automation Monitoring Multi-Channel Communication Prioritization Real-Time Analytics Real-Time Monitoring Scheduling Search/Filter Social Media Integration Workflow Management ## Oracle Service User Reviews ## Oracle Service customer ratings - Overall rating: 4.5/5 - Total reviews: 13 ### Rating distribution - 5 stars: 8 reviews (62%) - 4 stars: 3 reviews (23%) - 3 stars: 2 reviews (15%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.3/5 - Customer support: 4.3/5 - Functionality: 4.5/5 --- ### oracle is without doubt the best tool for automation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered from my own experience I highly recommend oracles to users #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like its automation feature.it also allows to have real time information.very useful for those who do business #### Cons for me oracles works well I haven't found any complication yet --- ### A very robust tool - Overall rating: 4/5 - Reviewer: Patrick D. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very powerful tool. Easy to use and many great features for easy day to day management of customer interactions #### Cons Some of the reporting is lacking when it comes to integrations with "other" Oracle products. ie: OService Cloud -> Oracle Digital Assistant. Lacking regarding availability of training for extending widgets / customizing Oracle Intelligent Advisor interviews. #### Reasons for switching to Oracle Service Features --- ### Rich with features if used in conjunction with correct business processors - Overall rating: 3/5 - Reviewer: Jay J. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Wide range of features Stability pf the application Process centric, hence no loose ends local support #### Cons Slow migration to next gen technologies including mobile apps Cost Harder to find contract based expertise for support activities unless if you get resources via reputed organisations --- ### Oracle H.i. - Overall rating: 5/5 - Reviewer: David R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use in collaboration amongst teammates. Real time data is crucial for our business. #### Cons no cons at the moment, haven't had any issues really --- ### Oracle: powerful, but... - Overall rating: 4/5 - Reviewer: Jorge M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Once you learn to use a feature, it greatly facilitates the job. #### Cons Sometimes bureaucratic and not very user friendly. --- ### well organised and problem solver. - Overall rating: 5/5 - Reviewer: Shalu B. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to access the material due to the good organization. Helpful in the completion of the task quickly. Make communication effective. #### Cons I have not faced any problem with this software rather by using this software I am getting efficiency in my work completion. --- ### User and functional review - Overall rating: 4/5 - Reviewer: Senthil Kumar S. - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all very good product. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Data consistency. Realibale.easy configuration and Release Management. Concurrently user Access. User hierarchy #### Cons Custom functionality integration. Reporting Future. The user interface looks wise. Manual data archives. --- ### The system is very easy to use. - Overall rating: 5/5 - Reviewer: Getina C. - Industry: Food & Beverages - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very easy for both the applicant and the end user. I've never had any issues with this system. --- ### Oracle PeopleSoft Enterprise HelpDesk - Overall rating: 3/5 - Reviewer: Yoga V. - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Always reliable and consistent , easy to use and Wide range of features. Good for large scale and bulk data. #### Cons Expensive product, Lack of customer support and help document/ online help , User interface can be improved. --- ### Construction Management Advice for Local Municipalities - Overall rating: 5/5 - Reviewer: Fernando F. - Industry: Public Policy - Product usage: Used unspecified for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Through this service I can determine the appropriate app that suit our business needs. #### Cons I don't like prospective vendors calling my office. I prefer email. --- Showing 1 - 10 of 13 Reviews [See All Reviews](https://www.softwareadvice.com/crm/oracle-service-cloud-profile/reviews/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10506) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6996) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3803) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Oracle Service with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice