Overtime HVAC

RATING:

4.8

(51)

About Overtime HVAC

The software helps businesses automate and handle overtime HVAC requests with the help of existing building management systems.
Tenants receive confirmation of cost before submitting requests.

Overtime HVAC Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Overtime HVAC

1 - 5 of 51 Reviews

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Easy to use

PROS

How is it is for my customers to use. The fact that it operates not only HVAC but also lighting operations as well

CONS

There is a disconnect between the terminology used by this product and the terminology used by my industry

Vendor Response

Thank you for taking the time to write us a review! We are stoked to hear that both you and your tenants are finding value in our product :)

Replied February 2020

Cynthia

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Thank you, Genea!

My overall experience with overtime HVAC would be excellent. It has eased on tenant billing, tenants are able to request at their leisure and not wait for us to submit the request for them, and customer service at Genea is fabulous!

PROS

This software is very user friendly. There is no guessing game when requesting overtime HVAC online or as the administrator when I need to assist a tenant with canceling a request or modifying. I also like that it generates the tenant billing, which makes it easier on our end.

CONS

Not sure, if I may not have seen this feature, but it would be great to be able to request recurring weekend requests only through the portal. I seemed to have not been able to do that. It only gave me the option to do recurring week requests.

Vendor Response

Thank you for your review and feedback! Great news, we do have the ability to support weekend-only recurring requests! We would love the opportunity to assist you in getting this taken care of. Please contact a member of our 24/7 support team, contact information is available on the login page.

Replied February 2020

Tommie

Mechanical or Industrial Engineering, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Quality and ease of use.

Response time for HVAC, heating and lightning request for after hours use.

PROS

Ease and response time for our customers

CONS

Dialogue for our industry for specific refuser.

Vendor Response

Thank you for your review and feedback!

Replied February 2020

Cary

Facilities Services, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Ease of Genea use

We have a hi-rise office building, and our tenants love it. The mobile app is great, and all-in-all it's a very effective product that is well received.

PROS

This is a cutting edge after-hours HVAC platform that is easy to use and administer both from a end-user and admin level. New customers are set up with ease, and is pretty much ready to go. Customer support is unparalleled, again from a user and admin end. Monthly bill-back costs and reports are generated with ease and are spot-on accurate. The technology is monitored numerous ways, and should something hiccup (a power failure or internet disruption for example), Genea is on it with a remedy on the way.

CONS

Monthly costs have gone up and it's something we need to account for.

Reason for choosing Overtime HVAC

Some of our other properties were using it with great results. A positive referral is worth its weight in gold.

Reasons for switching to Overtime HVAC

Trick question, right? Siemens TOS was an absolute nightmare...

Vendor Response

Ecstatic to hear that you and your tenants are loving and finding value in our OTHVAC product! Thank you so much for your review :)

Replied February 2020

Allen

Real Estate, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Genea - The Real Deal with Tracking Overtime HVAC Use

The ease of producing reports coupled with the amount of reimbursed money collected through Tenant bill-backs clearly out weights the monthly cost of the Genea software billing...hands down the BEST Software and value for the money!

PROS

The level of detail the Genea Report produces by floor and by zone and how the translates to usage in preparing the Tenants monthly bill-back charges.

CONS

I have used the Genea software on a regular basis for the over two tears and have yet to encounter an issue with running reports or navigating through the system.

Vendor Response

Thank you so much for taking the time to leave us a review! So happy to hear you and your tenants are loving and finding value in our product!

Replied February 2020