Designed to simplify operations for firms who provide field service, PENTA Service Management software helps manage dispatching, maintenance contracts, mobile field data collection, work orders, and invoicing. It is part of PENTA, an enterprise system designed by Penta Technologies for larger firms who perform commercial and industrial field service work.
Mobile iPad apps include advanced capabilities to ensure the entire service team--in the office and the field--has access to real-time information. Also included are functions for signature capture, logging time, equipment, materials, inventory, and more.
PENTA Service Management helps companies analyze past business performance to identify trends and areas for improvement. Managers can monitor KPIs in graphical format through Role-Based Workbenches, and they can forecast future service costs and projected revenue.
We recommend PENTA Service Management to larger service contractors with more than 50 users in industries like construction, electrical, utilities, commercial and manufacturing equipment, among others.
Greg from Miles-McClellan Construction Company, Inc
I have been using Penta for almost 7 years. I have found it to be an exceptional product from an Accounting perspective. Our auditors have noticed a marked improvement in the quality of our data as well as the speed in which we answer their questions. The document management module is integrated seamlessly with the accounting modules, which allows users to drill down to source documents rapidly. The area which I feel is still behind where I would like them to be is Operations integration. Our goal when we purchased the software was to replace Expedition which our Operations folks were using. Although we have transitioned away from Expedition for some things, we still rely on it for approximately 80% of what we had hoped to replace. We are still entering some data in both systems which is somewhat frustrating. We are just now testing the mobile applications that Penta has released which will allow remote users access to Penta through their iPads. I feel this holds a lot of promise, but has not yet been tested fully on our system. Overall, I think Penta is an excellent company with great people, and hopefully we will see more progress on the integration of Operation functions soon.
Linda from Ajax Buildiing Corporation
Penta integrates almost all facets of Project Management (with the exception of scheduling functions) with the Accounting program. This is extremely important to us because it provides an immediate picture of job cost and profitability of the project.
We are upgrading to version 19.5 so I don't feel I can give a fully accurate review until we have completed the testing process and hit the "Go Live" milestone. It would be nice to give a review of the new dashboard features from a Project Manager's point of view.
Nancy from M B Kahn Construction Co. Inc
We have been clients of Penta for over 10 years.
Kimber from Harmon, Inc.
Excellent software for Financials, Project Accounting, Project Management and Service Management but does lack a bit within the Payroll module (excludes some basic functionality). Unfortunately the application does not provide adequete support for Human Resources at this time.