PENTA Service Management Software


 

Designed to simplify operations for firms who provide field service, PENTA Service Management software helps manage dispatching, maintenance contracts, mobile field data collection, work orders, and invoicing. It is part of PENTA, an enterprise system designed by Penta Technologies for larger firms who perform commercial and industrial field service work.

Mobile iPad apps include advanced capabilities to ensure the entire service team--in the office and the field--has access to real-time information. Also included are functions for signature capture, logging time, equipment, materials, inventory, and more.

PENTA Service Management helps companies analyze past business performance to identify trends and areas for improvement. Managers can monitor KPIs in graphical format through Role-Based Workbenches, and they can forecast future service costs and projected revenue.

We recommend PENTA Service Management to larger service contractors with more than 50 users in industries like construction, electrical, utilities, commercial and manufacturing equipment, among others.

 

PENTA Service Management - Mobile Field Service iPad App
 
  • PENTA Service Management - Mobile Field Service iPad App
    Mobile Field Service iPad App
  • PENTA Service Management - Enterprise Content Management
    Enterprise Content Management
  • PENTA Service Management - Role-Based Workbenches
    Role-Based Workbenches
  • PENTA Service Management - Project Management
    Project Management
  • PENTA Service Management - Customer Self-Service Portal
    Customer Self-Service Portal
  • PENTA Service Management - Mobile Project Management Workbench
    Mobile Project Management Workbench
Supported Operating System(s):
Windows 7, Web browser (OS agnostic), Windows 8

4 Reviews of PENTA Service Management

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Greg from Miles-McClellan Construction Company, Inc

March 2014

March 2014

Penta Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using Penta for almost 7 years. I have found it to be an exceptional product from an Accounting perspective. Our auditors have noticed a marked improvement in the quality of our data as well as the speed in which we answer their questions. The document management module is integrated seamlessly with the accounting modules, which allows users to drill down to source documents rapidly. The area which I feel is still behind where I would like them to be is Operations integration. Our goal when we purchased the software was to replace Expedition which our Operations folks were using. Although we have transitioned away from Expedition for some things, we still rely on it for approximately 80% of what we had hoped to replace. We are still entering some data in both systems which is somewhat frustrating. We are just now testing the mobile applications that Penta has released which will allow remote users access to Penta through their iPads. I feel this holds a lot of promise, but has not yet been tested fully on our system. Overall, I think Penta is an excellent company with great people, and hopefully we will see more progress on the integration of Operation functions soon.

Source: Capterra
 

Linda from Ajax Buildiing Corporation

March 2014

March 2014

Penta Technologies

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Penta integrates almost all facets of Project Management (with the exception of scheduling functions) with the Accounting program. This is extremely important to us because it provides an immediate picture of job cost and profitability of the project.

We are upgrading to version 19.5 so I don't feel I can give a fully accurate review until we have completed the testing process and hit the "Go Live" milestone. It would be nice to give a review of the new dashboard features from a Project Manager's point of view.

Source: Capterra
 

Nancy from M B Kahn Construction Co. Inc

February 2014

February 2014

Penta Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been clients of Penta for over 10 years.

Source: Capterra
 

Kimber from Harmon, Inc.

February 2014

February 2014

PENTA Construction ERP

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Excellent software for Financials, Project Accounting, Project Management and Service Management but does lack a bit within the Payroll module (excludes some basic functionality). Unfortunately the application does not provide adequete support for Human Resources at this time.

Source: Capterra