PENTA is an on-premise and cloud-based construction management and enterprise resource management solution. It is designed to suit mechanical, HVAC, fire protection, industrial and EPC contractors and other specialty contractors including electrical, concrete, utility and roofing. Primary features include construction management, service management, multi-company accounting, project management, equipment management, mobility and enterprise content management.

It allows field service technicians to access work order details and record real time status including technician time, equipment time, parts and materials and related notes. It allows businesses to analyze their business performance and recognize improvement areas. Team managers can monitor Key Performance Indicators in graphs and forecast future service costs and revenue.

Other features include contract and warranty visibility, customer signature, barcoding, inventory management, preventative maintenance checklists, user authentication and security. Support is provided via email and over the phone. Other help options include articles and videos.

Mobile Field Service iPad App
Mobile Field Service iPad App

Mobile Field Service iPad App

Enterprise Content Management

Enterprise Content Management

Role-Based Workbenches

Role-Based Workbenches

Project Management

Project Management

Customer Self-Service Portal

Customer Self-Service Portal

Mobile Project Management Workbench

Mobile Project Management Workbench

Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8



4 Reviews of PENTA Service Management

Overall rating

4.0 / 5 stars

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Greg from Miles-McClellan Construction Company, Inc

Ease-of-use

Customer support

March 2014

Penta Software

I have been using Penta for almost 7 years. I have found it to be an exceptional product from an Accounting perspective. Our auditors have noticed a marked improvement in the quality of our data as well as the speed in which we answer their questions. The document management module is integrated seamlessly with the accounting modules, which allows users to drill down to source documents rapidly. The area which I feel is still behind where I would like them to be is Operations integration. Our goal when we purchased the software was to replace Expedition which our Operations folks were using. Although we have transitioned away from Expedition for some things, we still rely on it for approximately 80% of what we had hoped to replace. We are still entering some data in both systems which is somewhat frustrating. We are just now testing the mobile applications that Penta has released which will allow remote users access to Penta through their iPads. I feel this holds a lot of promise, but has not yet been tested fully on our system. Overall, I think Penta is an excellent company with great people, and hopefully we will see more progress on the integration of Operation functions soon.

Review Source: Capterra

Linda from Ajax Buildiing Corporation

Ease-of-use

Customer support

March 2014

Penta Technologies

Penta integrates almost all facets of Project Management (with the exception of scheduling functions) with the Accounting program. This is extremely important to us because it provides an immediate picture of job cost and profitability of the project. We are upgrading to version 19.5 so I don't feel I can give a fully accurate review until we have completed the testing process and hit the "Go Live" milestone. It would be nice to give a review of the new dashboard features from a Project Manager's point of view.

Review Source: Capterra

Nancy from M B Kahn Construction Co. Inc

Ease-of-use

Customer support

February 2014

Penta Review

We have been clients of Penta for over 10 years.

Review Source: Capterra

Kimber from Harmon, Inc.

Ease-of-use

Customer support

February 2014

PENTA Construction ERP

Excellent software for Financials, Project Accounting, Project Management and Service Management but does lack a bit within the Payroll module (excludes some basic functionality). Unfortunately the application does not provide adequete support for Human Resources at this time.

Review Source: Capterra