--- title: "PestPac Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PestPac. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PestPac is a good fit for you!" source_url: "https://www.softwareadvice.com/field-service/pestpac-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pest Control Software](https://www.softwareadvice.com/field-service/pest-control-comparison/) / [PestPac](https://www.softwareadvice.com/field-service/pestpac-profile/) / PestPac Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/field-service/pestpac-profile/) Reviews [Alternatives](https://www.softwareadvice.com/field-service/pestpac-profile/alternatives/) # PestPac User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 256 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.9/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 127 reviews (50%) - 4 stars: 60 reviews (23%) - 3 stars: 25 reviews (10%) - 2 stars: 9 reviews (4%) - 1 star: 35 reviews (14%) ### Most mentioned pros - Its user interface was mature and user friendly but had a level of professionalism to it that really goes to show that the people behind PestPac are dedicated individuals. - Long-term operational software was workable; the deal-breaker was their handling of an acquisition transfer. - I haven't had any major issues, the platform runs with no bumps, it is easy to tech to new employees, and it makes things at the office as easy as breathing. ### Most mentioned cons - The software use of the camera does not register barcodes well for scanning devices, tried with different phones and still an issue. - Some of the base reporting around change log tracking seems incomplete. - I knew I was responsible for payment until then). When I called to cancel I was told now I was under contract to Oct, 2026 Liars!!! ## PestPac customer reviews Showing reviews 1-25 of 256 (page 1). ### Great product! - Overall rating: 5/5 - Reviewer: Rich A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was new to PestPac and learning my way around the site was seamless and easy. Learning how to utilize certain features was not difficult. Optimizing is key to our everyday #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly, dashboard is not too clunky. Optimization is very good #### Cons The colors for the scheduler could be better #### Vendor response Thank you for your feedback. We have taken note of your comments and are very happy you are finding success with our products. -WorkWave Replied January 2025 --- ### Once you try PestPac, you'll never go back!!! - Overall rating: 5/5 - Reviewer: Elizabeth W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I would still give PestPac 10/10!!! Like I said, it truly is superior to all other pest control software on the market. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PestPac is hands down the BEST pest control software on the market! The best feature they have is being able to see how close or far a job is from another. Their color coding system is perfect for that and that in return helps by saving gas in our fleet. I love the reporting system and the various reports you can run. It is truly customizable. It is more on the expensive side, but for what you pay, the value is there. Especially if you are performing multiple services and have multiple technicians and inspectors. Accepting payments through PestPac is very convenient. Customer Support is top tier as well as their resource guide! That is chock full of valuable information! We have never had a security concern. Work orders are easy to read, easy to manage. #### Cons I think the only thing I do not like about PestPac is having to pay monthly for their forms or buy their printer paper to use to have everything line up nicely on paper. If you do not choose one of these options, you can still print your ticket, it just does not look professional. #### Reasons for choosing PestPac Much cleaner to use, easier to understand, reports are endless and customizable. --- ### Dependable product and excellent customer service support! - Overall rating: 5/5 - Reviewer: Mary C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used unspecified for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Very good experience with WorkWave PestPac overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very reliable. We use this daily and it never fails. Very easy to create customized reports. E-mail and text notifications to customers for appointment notifications work extremely well. Customer service is very quick to respond to any problems or questions if needed. I highly recommend this product. #### Cons We tried the mobile app. What we did not like about it was that the technician could not look up customer histories of past jobs. The only thing available was the jobs listed for them to do, could not add a customer on the fly if needed. That had to be done on the administrative side at the office. The app did not suit our needs so I cancelled the mobile app service. --- ### 3 years and counting, still enjoying it! - Overall rating: 4/5 - Reviewer: Brennan R. - Verified reviewer: Yes - Industry: Public Safety - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We think it's great. The majority of problems we've had have honestly been our own fault for not knowing the software. Most bad reviews are from ignorance. If you want idiot friendly, then we suggest you go elsewhere. You need to learn this software properly, get trained, and pay attention! Use support if you don't know by calling in and getting your questions answered. We have never had a problem with support either if there was an issue. They have helped us through step by step every time we've called so we don't understand why people say there's no support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pestpac has everything you need to run your pest business. There's a reason why it's a standard. Easy to generate any report we want or put in materials, or customize anything especially pesticide reporting which is a huge deal for us. Many other software programs do not have proper pest reporting elements. It's very deep, or you can set it up and run it simply. #### Cons Although this seems to be every software we have tried, the ability to keep clocked in once midnight occurs for overnight shifts without having to time out and time back in again. Every software company has this issue for some reason that we know of. The software use of the camera does not register barcodes well for scanning devices, tried with different phones and still an issue. We just click to register the device manually or use a separate scanner. These are the only reason for us specifically why it's not 5 stars. More of a 4.5 #### Reasons for choosing PestPac None of the alternatives could match the functionality. #### Vendor response Hello and thank you for leaving such a positive review of PestPac. We have noted all of your comments and concerns as we work to be the best partner to you and your company. Thank you! - WorkWave Replied May 2025 --- ### Overall Great Product - Overall rating: 4/5 - Reviewer: Matt H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you. Overall we have had a good experience with the software, it has made us more efficient in our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is relatively easy to train users on, it is an efficient, near all in one solution for the business. Simplifies route management and scheduling, increases efficiency in the office and the field. #### Cons Some of the base reporting around change log tracking seems incomplete. It doesn’t track changes to some fields. Gap in logging from mobile. #### Reasons for choosing PestPac Best option for all around use, no other vendor does everything as well as PestPac does. #### Vendor response Thank you for your feedback! We've noted all of your comments as we work to make PestPac the best partner for you and your business. -WorkWave Replied February 2025 --- ### Lack of Support - Overall rating: 1/5 - Reviewer: Debra C. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered A very labor intensive process that 9 weeks in still leaves me unable to use most features at all... #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros There is potential for this software but the promises made have not remotely been met, support lacks. #### Cons The migration process is expensive, incomplete and requires extreme manual work by the user daily... #### Reasons for choosing PestPac Larger, more established company than others. #### Reasons for switching to PestPac They have been bought out and we chose PestPac. #### Vendor response We appreciate your feedback and have passed along all comments and issues to our product team. Please contact our Support line at (800) 762-0301 for any immediate assistance. -WorkWave Replied July 2025 --- ### Don't buy PestPac! - Overall rating: 1/5 - Reviewer: Ron H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered It was horrible. They overpromised and underdelivered then insist on continuing to bill me for the entire contract when they failed to provide a key service clearly included in the contract. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Seems like there is a ton a functionality, but in order to use it requires highly trained staff for software that isnt intuitive. #### Cons We were sold a data migration service with our transition from WorkWave Service. They failed to provide this service #### Reasons for choosing PestPac I presumed it would have been simliar to Workwave service. Its not.. its a very capable software but requires lengthy training to perform even basic tasks. #### Reasons for switching to PestPac Workwave discontinued the workwave service product and I thought my team could easily make the switch.. but data migration services offered included in my contract have not been provided. #### Vendor response Hello - thank you for this feedback. It is very useful and informative as we continue to improve PestPac and be the best partner to you and your company. We have passed these comments along and encourage you to contact support at (800) 762-0301 for any and all urgent needs. Thank you, WorkWave Replied July 2025 --- ### It works pretty good. - Overall rating: 4/5 - Reviewer: Ann D. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you. It works. It gets me from a to z but not always a straight line. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Our delivery manager is pretty cool. And our sales executive is alright too. #### Cons Not very intuitive. Doesn’t lead you to the next step very well. #### Reasons for switching to PestPac Merged to same system as our sister companies #### Vendor response Thank you for your feedback, we have taken note of your comments as we work to make PestPac the best partner to you and your business. -WorkWave Replied February 2025 --- ### Not perfect - Overall rating: 3/5 - Reviewer: Emily M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you. My overall experience is decent. I wish the support team (over the phone, but at this conference) was more knowledgeable and I didn’t have to submit as many requests and tickets. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the varying reports, and once you figure out how to do everything it’s decently easy. #### Cons I feel like the back end is not user friendly and rather convoluted. #### Reasons for choosing PestPac It truly seemed like the best option for the comparable prices #### Vendor response Hi Emily - thank you for your feedback. We have taken note of all of your comments and concerns as we work to make PestPac the best partner for you and your business. -WorkWave Replied February 2025 --- ### It doesn't get any easier than this. - Overall rating: 5/5 - Reviewer: Chloe L. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I would say it has been a uniquely positive experience. I haven't had any major issues, the platform runs with no bumps, it is easy to tech to new employees, and it makes things at the office as easy as breathing. Our customers seem to love how organized it is as well; they don't have to worry about their information going amiss. It processes payments smoothly, stores card and bank info securely, and it is such incredible quality for its price. You will wish you had started with PestPac sooner. If you are to have any issues, rest assured that PestPac customer service is like no other, it is speedy and incredibly easy to get ahold of them. The Reporting system is wonderful, efficient, and classical as well, and I could go on about all of the incredible features PestPac contains but you just have to try it yourself. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its user interface was mature and user friendly but had a level of professionalism to it that really goes to show that the people behind PestPac are dedicated individuals. #### Cons I would say I least liked that I didn't work somewhere that used it sooner. We use it in conjunction with other software, and it runs smoothly across platforms. It truly is a jack of all trades in my experience. --- ### Pest Pac review - Overall rating: 5/5 - Reviewer: Cyrus A. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you. The software is great once you learn it. The numbers are accurate and it is the best from what I have seen. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I love the accuracy of the numbers and how you can build out custom reports in report writer. #### Cons User interface is not easy to learn. Other than that I love the software. #### Vendor response Thank you for your feedback on PestPac! We are so happy you are finding success with our products. -WorkWave Replied February 2025 --- ### Review Title - Overall rating: 4/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you. Overall a good experience with PestPac. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Overall a well rounded product that helps with the daily workflow #### Cons Would be nice to have some more flexibility for customizing to fit what your business is trying to accomplish #### Vendor response Thank you for your feedback! We've noted all of your comments as we work to make PestPac the best partner for you and your business. -WorkWave Replied February 2025 --- ### Excellent Information - Overall rating: 5/5 - Reviewer: Megan J. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you. Very good would recommend to everyone to attend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very informative good information great speakers #### Cons Side conversation hard to hear presentation #### Vendor response Hello and thank you for your feedback! We are so happy you found User Conference valuable. -WorkWave Replied February 2025 --- ### Bugs gone for everyone - Overall rating: 5/5 - Reviewer: miranda R. - Verified reviewer: Yes - Industry: Executive Office - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and was entered into a raffle as a thank you. We had a good time learning from other groups #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Meetings with group and discussion. Being about to ask questions #### Cons Seeting was tight in the back, can't see screen from back. #### Vendor response Thank you for attending PestPac Bootcamp and for your feedback! We hope it was beneficial for your business and we have taken note of your comments as we plan for future events. -WorkWave Replied February 2025 --- ### Better than what is available from others, but technologically outdated user experience. - Overall rating: 3/5 - Reviewer: Lawrence D. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Better than alternatives, but average user experience overall. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control. #### Cons >One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives. >Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time. >The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years. > There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years. > The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience. --- ### Modules on top of modules - Overall rating: 2/5 - Reviewer: Shannon R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My company has used PestPac since 1997 (before it was PestPac) though I've only used it for 3 and a half years. My entire experience as a PestPac user has been sorely dismal, dismaying, and disheartening. During this time we've had extensive issues with technician schedules missing stops (even refreshing the mobile app every day), customer communications randomly stopping, a serious lack of reports to determine top revenue-generating Bill-tos, and more. Due to the huge amount of data PestPac stores (and our data goes way back), Service Setups are often popluated with phantom arrival times and PestPac support seems unable to tell from where the data is coming and therefore can do nothing to fix it. The software is module-based, which means you pay extra for every little module, and modules don't always get along with the base platform and other modules without an extensive amount of setup work (and even then it's likely to go awry). Their support is very slow to repond to inquiries (like weeks), though if you need to add a license or inquire about adding on a module, sales gets back to you within the hour. At one point, we tried to use their Route Optimizer, only to find out 8 months into "onboarding" that our scheduling process won't even work with Route Ops. We were never able to even implement one day of Route Ops, but we were still charged for every month past our 3 months of onboarding time. It's unfortunate there is little else out there. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I like that there is huge potential for an all-encompassing pest control business software including dispatch, route optimization, fleet tracking, technician reviews, CRM, email marketing, Executive Dashboard, etc. #### Cons Pretty much everything, but mostly the fact that technician schedules are sometimes missing stops, and checkboxes associated with customer communications and reports are often unchecked randomly so customers suddenly stop receiving their Invoices and Inspection Reports. #### Vendor response Hi Shannon - Thanks for the review, and we are sorry to hear about your frustrating experience with PestPac. We will be passing this feedback along to our product team! Replied January 2020 --- ### PestPac - Overall rating: 4/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Facilities Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's great that i have a system in place that handles all the daily paperwork that i go through each day. I am able to invoice, record materials used, how they were used , time of day they were used all the things that we used to write out are now done with a click on my smartphone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software allows me to present my customers with great field reports. It is great for billing. It is well thought out for the pest control industry . #### Cons I have had some issues with my field printer and software communicating. This was resolved with a nice work around and i have had no issues in the last year. #### Reasons for choosing PestPac I tried the other product to save a couple of dollars. It was a bad mistake. The other product was obviously not designed with my industry in mind. It was a poor fit for me and almost cost me my largest customer when i could no longer leave the printed detailed reports that they had come to expect. A lot of my customers appreciate having the ability to go to a portal and read reports but they also expect to have a crisp well written detailed report left on site. Pestpac checks that box. #### Reasons for switching to PestPac I was using Pestpac and Serve Suite was recommended to me. I switched because they were a little less expensive and they said they could duplicate your service . I switched back after two months because their product was not even close to Pestpac. #### Vendor response Hi Michael - Thank you for the review! We are so glad you are finding success with our software, and really appreciate the valuable feedback. Replied January 2020 --- ### Don’t waste your time or money. - Overall rating: 1/5 - Reviewer: Joanna K. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered I would NEVER recommend anyone to use this system - mostly for its archaic system/functionality but without a doubt for the terrible customer service. I have never known a company that has a customer unhappy with the product after trying it that wasn’t happy to refund their money for the reminding contract. Feels like a Bait and Switch and I’m stuck paying for a system I don’t use every month. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The system has the functionality to drill down to unit numbers and track service by apartment level. As we service apartment complexes, this was a major selling point when we signed up. (Con: Mind you that this was an additional charge). The other pro is that the system tracks your materials so when you go to do your reporting at the end of the month it is pretty seamless. These are the ONLY pros. #### Cons NOT USER FRIENDLY! The system is not with the times. You have to set up the backend of the system completely before you even start using the system. You have 6-8 weeks of training to help with this process, but during this training is when you find out everything they didn’t explain to you during the demo/sales process. I was very clear that we needed a system to bill multiple recurring services per month and I was told the system could do that. When I was already signed up and going through the training, I was told they had to build a special work around for this that I would need to do EVERY time this would happen (therefore for a majority of my clients). Meaning more work for me and my office staff. The customer service is HORRIBLE (with the exception of the trainer who tried to help but because the system couldn’t do things simply and what I needed then to do and he couldn’t fix that). During the training process, I explained that this was not the same system I was sold - it was way to complicated to produce simple tasks and did not do what I was promised, and I requested a refund. I was rudely spoken to by my sales guy, and told this was the number one product in the industry and this was MY problem not the company’s and it was non-negotiable to get out of the contract. He also sold me a ton of add-on’s that you aren’t even allowed to use right away because the system needs to be properly set up, so after the 6-8 weeks you can start using the different add-one. #### Vendor response Hi Joanna - We sincerely appreciate your valuable feedback as we look to continually grow and improve our products and processes. Being able to meet our customers' needs is one of our top priorities and we are sorry that our solution and customer service did not satisfy your expectations. We will be reviewing this issue with our team. Replied June 2019 --- ### Is anyone even reading this? - Overall rating: 3/5 - Reviewer: Dale C. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered There are many little mistakes with no evidence of fixing them. The pre-ceding screen to select my industry for example, Pest Control wasn’t even an option. Discover and American Express do not work unless they are setup after the on-bording process. The “Pay Here” option in the email that is sent with the invoice has a font size of about 8. Favorite tech notes are listed as “Maintenance Instructions” in the training video, but only “Instructions” on the tables page. What are we maintaining? What are we instructing? Why is this section not called “Tech Note Favorites” or anything else that might make sense? What is a ticket called? A service ticket? Service order? Orders? You call something one thing in the training video, and call it something else somewhere else. Consistency is lacking. These are just a few examples off the top of my head. I believe that Pest Pac and Workwave is so large, that you are ignoring the little things. There was a mistake when I signed up (your end, not mine) that cost me $100. This may seem like a very small amount of money to a multi-million dollar entity such as yourself, but I assure you, to a small starting family business such as we are, it represents MANY mouse traps that I could have purchased. When I brought this to the attention of the sales rep that I was upset with the mistake, he simply said “…okay.” without even a halfhearted apology. Are you even reading this review? #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pestpac’s functionality is excellent … if you can wrap your head around them. The app is easy enough to use. The integration from Gorilla Desk was, and still is, an absolute nightmare. #### Cons Too many little bugs that are not being addressed. COmments and complaints are being ignored or shuffed off to be filed. Simply put, you have grown large, and no longer care about the little things. #### Reasons for choosing PestPac Past experience as a technician with other pest control companies. #### Reasons for switching to PestPac I'm really not sure anymore. #### Vendor response Hi Dale, We sincerely appreciate your valuable feedback as we look to continually grow and improve our processes. Small and medium businesses are the heart of PestPac and WorkWave, and being able to meet our customers' needs is one of our top priorities. We are sorry that our solution and customer service did not satisfy your expectations. We would love it if you could reach out to us directly and we can try and work through some of these issues with you. Replied May 2021 --- ### PestPac has been a time saver - Overall rating: 5/5 - Reviewer: Jennifer O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used other software products for pest control and PestPac is by far the easiest and most efficient!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Route Op is the BEST....it makes it so easy to create very tight and effective routes for all of our specialists. #### Cons It would be so much better to be able to "un void" an invoice #### Vendor response Hi Jennifer - Thank you for the five star review! We are so glad you are finding success with our software. Replied May 2022 --- ### Grow Your Company - Overall rating: 5/5 - Reviewer: Bill C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Pest Pac has enabled us to grow our business exponentially over the last 30 years. It has allowed us to accelerate our pace of growth. Going paperless has been a game changer for us on many levels. The field APP has our Techs working from their smart phones with everything they need at the touch of a button. The scheduler, GPS and the routing software are powerful tools that enable our production manager and our call center reps to schedule efficiently. The online payments has been a nice tool also. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software impacts all areas of our operation including scheduling, routing, A/R, marketing, sales, reporting, etc.. Without this software our growth would be impeded drastically. #### Cons The leads/sales module needs to be improved. The online sales component of the sales module is outdated and needs an upgrade. The ability to measure and track REO on all the marketing channels also needs to be simplified. There are too many steps necessary for a CSR to utilize in its present form. #### Vendor response Hi Bill! You are a highly valued customer of ours, and we truly appreciate you writing this great review of PestPac. We are so happy that PestPac has been a game-changer for you and helped you to grow our business exponentially over the last 30 years. We look forward to seeing Cowleys Pest Services grow even more in the next 30! Replied May 2021 --- ### PestPac Review - Overall rating: 4/5 - Reviewer: Alison B. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Once we discovered the List Management feature, it changed our world over here. Overall, we've had a great experience with Pest Pac. Its always being updated with new features and they take feedback really well. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Now that I've learned how to use it, Pest Pac is a great system. At first, I wasn't crazy about it because it was hard to learn. The new design really helps. Once you figure everything the reports can show you, you can do pretty much anything. There are a few things that we have to rig up in the service orders because we don't want to pay anymore than we need to. I don't know the exact cost of what we pay, but I know its pretty high. I've heard that the other "cheaper" companies don't have as many features and their customer service isn't as great. Pest Pac does have amazing customer service. Every time I've called or email in, I get a quick answer to my questions. If the person isn't sure, they check on it, and call/email right back. #### Cons It was a bit hard to learn, and I'm not crazy about the blue color of it all but thats just little stuff. I have no actual complaints. --- ### I see things different. Many problems. - Overall rating: 1/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered This is not a program for a company wanting to go paperless. You can have invoices, statements and inspection reports customized but you are going to PAY $$$ for it. Then they want you to give your customers the inspection report as an invoice not the actual invoice. The only document you are allowed to customize for the mobile app is the inspection report and they told me that they are going to be stopping that too. If you have a customized invoice on the desktop side you cannot print the customized one from the app. If you do print the invoice from the mobile app you will not be able to view the same invoice again. The invoices that you can print from the desktop side are not the same as ones printed from the mobile app. If you have target pests on your service order the tech will not be able to edit or even see what those targets are on the mobile app. If you forget to time into the order on the app you are out of luck because you cannot customize the time in/time out. If you time out of an order you cannot reopen it to make changes or corrections. Their inspection reports, service orders and invoices do not meet our state regulations. I even showed the reports to several people at our state regulatory department and they agreed with me that it wasn't correct. I had them prepare a document to tell pestpac that it was incorrect and they made some changes won't do any more because they are too busy with everything else and are not making customizations anymore. There are a lot of complaints just like mine on pestpac's message boards for customers. So don't be fooled by all the other good comments, this program is not as great as it sounds. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 #### Vendor response Thanks for providing your honest feedback. We've reached out to you a few times unsuccessfully. Please give us a call back when you have some availability. PestPac was designed with the concept that someone in the office should be reviewing and posting invoices to ensure accuracy. The invoice/inspection report can then be automatically e-mailed the same day. The Report Writer Module (included for hosted customers) can be used to create custom forms. Users that prefer not to do this are welcome to request billable programmer time to create custom forms. We are more than happy to review and update any discrepancies with state-required forms. We do not charge programming time for this. Printing enhancements for the mobile app are on the road map for this year. Custom printing is a larger development project to take on, but it is on our radar. The latest app release has provided the ability to view target pests. Please make sure you have updated your Marathon Mobile app. Thanks, David! Replied March 2015 --- ### nickel and dime - Overall rating: 1/5 - Reviewer: Homer G. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered It has literally been the worst experience the last 18 -20 months. we have experienced tremendous growth and while doing so needed extra training, help and some new features---0 help with decent customer service, their words are "here is a manual, read it" #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros keeping up with customers---only problem is you better know the program well and they are not willing to give you the training necessary for you to know it---well that is without charging EXTRA!!! #### Cons the cost, the contract and worst yet the CUSTOMER SERVICE #### Reasons for switching to PestPac Growth #### Vendor response Hi Homer - Thank you for your feedback, as it always helps us to continue to improve our solutions as we strive provide the most value to our customers. Replied January 2022 --- ### Capabilities Exceed Our Use - Overall rating: 4/5 - Reviewer: John E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Just having a program that encompasses all our needs to track scheduling and history of services along with the ease of use is very beneficial. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very intuitive, with a multitude of features. Tutorials are useful to train new office staff and software provides a vast array of information to store for customer database. Having our customer database stored securely off-site is a plus. The capabilities of the program far exceed what our company has utilize as of yet, this is a good thing to have more capabilities than less. #### Cons Having to purchase licences for each user. Some of the forms we print having to go on specific paper is a draw back. #### Reasons for switching to PestPac growth and capability #### Vendor response Hi John - Thank you so much for the great review! We are so glad to hear you are finding success with our software! Replied January 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/field-service/pestpac-profile/reviews/?page=2) --- PestPac Reviews, Pros and Cons - 2026 Software Advice