Onboarding can be overwhelming at times, but the support staff has always been helpful and available whenever needed. You really get the sense that everyone cares about your success.

Pest Pac software is extremely comprehensive. It offers everything you could imagine from accounting to customer service. I'm a huge fan of Pest Pac Mobile.

Being so comprehensive can also be negative in that it takes years to master all of the aspects it offers.

It is extremely user friendly and does so much!

Pestpac is always looking to improve their system, they have updates and also have a seperate site that allows users to suggest ideas for future updates! We love that we can do everything in this 1 system. We have eliminated other software programs and fees and are able to ONLY use pestpac.

I wish there was a review screen when sending email notifications like the review screen when sending phone call notifications. Also, we would like the checkbox for calls and emails included in the appointment screen after clicking on an appointment. Also, we'd like to see a prepay option for customers in the customer portal.

My company has used PestPac since 1997 (before it was PestPac) though I've only used it for 3 and a half years. My entire experience as a PestPac user has been sorely dismal, dismaying, and disheartening. During this time we've had extensive issues with technician schedules missing stops (even refreshing the mobile app every day), customer communications randomly stopping, a serious lack of reports to determine top revenue-generating Bill-tos, and more. Due to the huge amount of data PestPac stores (and our data goes way back), Service Setups are often popluated with phantom arrival times and PestPac support seems unable to tell from where the data is coming and therefore can do nothing to fix it. The software is module-based, which means you pay extra for every little module, and modules don't always get along with the base platform and other modules without an extensive amount of setup work (and even then it's likely to go awry). Their support is very slow to repond to inquiries (like weeks), though if you need to add a license or inquire about adding on a module, sales gets back to you within the hour. At one point, we tried to use their Route Optimizer, only to find out 8 months into "onboarding" that our scheduling process won't even work with Route Ops. We were never able to even implement one day of Route Ops, but we were still charged for every month past our 3 months of onboarding time. It's unfortunate there is little else out there.

I like that there is huge potential for an all-encompassing pest control business software including dispatch, route optimization, fleet tracking, technician reviews, CRM, email marketing, Executive Dashboard, etc.

Pretty much everything, but mostly the fact that technician schedules are sometimes missing stops, and checkboxes associated with customer communications and reports are often unchecked randomly so customers suddenly stop receiving their Invoices and Inspection Reports.

It has been Amazing, I used this software prior at another company but never on the admin side of things so it has been a chore but The Customer Success team has been amazing Shaylyn Tiano has been going the extra mile setting up several days more then she should have to make sure I was up an running for a massive account that needed to have devices scanned and detailed reports printed, that account is the reason I originally purchased Pest Pac for in the 1st place.

I used this when I worked at several other pest control companies, I liked how well it can be utilized and transformed into what I need in order to provide better documentation to my customers.

I was always on the Tech side out in the field never doing the admin part...its a lil over whelming but Shaylyn Tiano from the Onboarding Customer Success Team is simply put..."THE BEST OF THE BEST!"The over whelming part of it i guess is all that is involved in getting things set up to run.

Our Business has benefited with using PestPac

There are many Reports that can be used to help track or Business and forecast.

Advance call or texting, notification of service.

The idea is good and having agreements, gps and other aspects are pretty good ideas, when it works, if the product work and didnt have to wait for calls back durring work ours and pricing would be better.

Customer service, pricing is costly, nickel a dime you for every little module, I started with this and ended up having to pay alot more after transitioning over and you become stuck, then you get a call when your having issues sometimes a day later or several days later, modules that dont work because issues you still have to pay, for instant, we have been paying and they make sure you pay and the contract module to send to customers isnt working. this is one of a few issues.. then they reconcile you account for the benefit of them making more money not to make sure the clients are taken care of but to make sure that we are paying them. example was they reconciled my account and took off a user that they said we havent been paying for and was part of the initial agreement so they removed this and now we cant all log in at the same time. Or we are paying for lead management, its not working for weeks yet we still have to pay, so much more.... I had windows version since 1999 and switched over to cloud based and 1st they always answered the phone and fixed issues right away, now its not the same...

PestPac is not terribly hard to use but it does take awhile to get used to. Most of the time when you call in for help you get a very friendly and knowledgeable rep who can walk you through how to do exactly what you need. Not always but most of the time.

What I like most about the software is that there are several different options for using it. We can route our techs with it, created service orders, take payment and more all in one place instead of using multiple different software applications.

What I like the least about the software is that every time they have an update it completely changes how other processes work.

PestPac has really revolutionized the way we have interacted with customers and completes orders/reports. There is definitely room for improvement, but I highly recommend it.

It streamlines reports and the ease of running CC's and emailing/notifying clients. I like the ability to save favorites that I use personally.

Seems to have periodical connection issues causing me to have to log out to update. Used to he able to swipe between open orders for the day, but you have to back out and scroll up/down instead.

My experience as a user is that I am having to come up with work arounds for the Pest Pac system short comings. The advantages that I see is that the software is evolving into a more customer friendly system.

The customer service people are very nice and very willing to help when they are able.

The limitations and some functions of the software.

Satisfied with the ease of scheduling and tracking activity.

Scheduling and service request are simple. Payment posting.

Help pages don't go into enough details or provide samples. Confusing terminology. Numerous Reports, but do not always have what is needed. Excludes some common sense simple features.

I have been with pest pac for 12 years. They nickle and dime you to death. When our company first started we had our own servers. After a couple years they went strictly cloud based with an enterprise edition and stated that all upcoming upgrades would be available to an enterprise user. Promise not kept. They changed once again and now charge additionally for each and every module. They brought out their lead management software at their annual conference stating the ability to get contracts signed in the field within 6 months. It has been 3 years and still no contracts in the hand held. Once again promise not kept. I am paying over $22,000 per year. Now upon cancelling they are charging for the remainder of the year over $13,000. This is how they treat 12 years of loyalty.

Route op is easy to use. And that does work.

The reports are inaccurate. If you have more than one service listed on an invoice it will only track the first item over to a sales report. Lead Management is not working. Several days a week lead management is down. Customer support is non existent. First you have to take your time and bring the person in support up to date on how their software works. Then you will be told sorry that cannot be fixed. We can however make a case for you and put it in as a suggestion. It is always find a work around.

I would NEVER recommend anyone to use this system - mostly for its archaic system/functionality but without a doubt for the terrible customer service. I have never known a company that has a customer unhappy with the product after trying it that wasn’t happy to refund their money for the reminding contract. Feels like a Bait and Switch and I’m stuck paying for a system I don’t use every month.

The system has the functionality to drill down to unit numbers and track service by apartment level. As we service apartment complexes, this was a major selling point when we signed up. (Con: Mind you that this was an additional charge). The other pro is that the system tracks your materials so when you go to do your reporting at the end of the month it is pretty seamless. These are the ONLY pros.

NOT USER FRIENDLY! The system is not with the times. You have to set up the backend of the system completely before you even start using the system. You have 6-8 weeks of training to help with this process, but during this training is when you find out everything they didn’t explain to you during the demo/sales process. I was very clear that we needed a system to bill multiple recurring services per month and I was told the system could do that. When I was already signed up and going through the training, I was told they had to build a special work around for this that I would need to do EVERY time this would happen (therefore for a majority of my clients). Meaning more work for me and my office staff. The customer service is HORRIBLE (with the exception of the trainer who tried to help but because the system couldn’t do things simply and what I needed then to do and he couldn’t fix that). During the training process, I explained that this was not the same system I was sold - it was way to complicated to produce simple tasks and did not do what I was promised, and I requested a refund. I was rudely spoken to by my sales guy, and told this was the number one product in the industry and this was MY problem not the company’s and it was non-negotiable to get out of the contract. He also sold me a ton of add-on’s that you aren’t even allowed to use right away because the system needs to be properly set up, so after the 6-8 weeks you can start using the different add-one.

I do admit that chat support has always seemed helpful. I think with how complicated the program is to use, it's necessary.

I purchased the software for a startup company. I own a very large service company in another industry and was very familar with service industry software. I wanted a product that was specific for pest control because of the use reporting of chemicals. I also needed a program that would handle auto payments by credit card and checks. Pestpac does both of these,but it is too awkward to use. Every step, from putting in a new customer to scheduling a service time, took too much effort. The program has a back end that is run by lookup tables. Every aspect of the software has to be programmed through these lookup tables before the software can be used. For example, let's say you want to put a chemical in the lookup table. First, you do the basics, like name, epa number, active ingredient. Then you need to define how you want to report the ready-to-use amount. The problem is that you first have to go to another lookup table and define that a gallon is indeed a gallon. And need to do this for everything. If you put out rodent bait, you need to define a block as a block before you can add this product to your lookup table. After I spent 10 hours watching videos on how to set up some lookup tables, I tried to put a customer in the system. I had a customer that had a one-time service for indoor fleas. I put the info in and went to print an invoice, and it was just random information on a piece of paper. No lines, no format; just random info. I called PestPac to find out how to print a formatted invoice and was told that I need to purchase forms from them to do it. So what you need to do is purchase all the forms you may need from marathon. These would include service tickets, invoices, contracts, and billing statements. Then depending on the form you need to print just load that form in the printer each time you would need to print one. Sounds easy right? Does this make sense to you? I did get a call from Marathon Data Systems about this issue, and there is a workaround. They have a module for printing on plain paper, but it costs extra.

This is not a program for a company wanting to go paperless. You can have invoices, statements and inspection reports customized but you are going to PAY $$$ for it. Then they want you to give your customers the inspection report as an invoice not the actual invoice. The only document you are allowed to customize for the mobile app is the inspection report and they told me that they are going to be stopping that too. If you have a customized invoice on the desktop side you cannot print the customized one from the app. If you do print the invoice from the mobile app you will not be able to view the same invoice again. The invoices that you can print from the desktop side are not the same as ones printed from the mobile app. If you have target pests on your service order the tech will not be able to edit or even see what those targets are on the mobile app. If you forget to time into the order on the app you are out of luck because you cannot customize the time in/time out. If you time out of an order you cannot reopen it to make changes or corrections. Their inspection reports, service orders and invoices do not meet our state regulations. I even showed the reports to several people at our state regulatory department and they agreed with me that it wasn't correct. I had them prepare a document to tell pestpac that it was incorrect and they made some changes won't do any more because they are too busy with everything else and are not making customizations anymore. There are a lot of complaints just like mine on pestpac's message boards for customers. So don't be fooled by all the other good comments, this program is not as great as it sounds.

I was a pest pac user from 2008 to 2016. Over the years little changed in the way of improvements. It was exciting to have a software that had the ability to invoice customers, compile great reports, schedule customers, track leads, process credit cards, process ACH, track commission, connect third party collections partners, track employees, provide up to date state forms, and had communication elements. All this sounds great and like a 1 stop shop. The only and main issue is most of the features don't function at all or as they should. Scheduling took years, the scheduling aids simply did not work at all. I went to a Pest Pac conference and found many other customers that had the same complaint. Pest Pac lead tracking is a joke. I called to complain and the sales person agreed. He tried to sale me another add on services. The only thing worst than the lead functions are the reports. Pest Pac is very antiquated and hard to master. If you do not put information in exactly right you can make an error that cannot be corrected. The report will probably never work for any customer. You would have to be a full time data entry expert to enter information in a way that did not jack up the reports. Finally, billing is holy hell. The service is too pricey and the add ons are a trap. You have to buy add on to use some of the basic features that apart form the package. Tech support also sucks. I ended service in August and received an email in September that said they were still working on an issue I reported in July. Don't bother with Pest Pac. Every other software provider provides the same features in a simpler way. Avoid Pest Pac at all cause.

Mature company that was a been in the service industry for a while.

Slow unresponsive tech support, too expensive, feature do not work or work well. To use basic feature you have to pay for add on services, the billing department sucks. The company does not respect the fact that they support other business and the software is vital to the operation of a business. The system goes down for hours at a time and when they do system updates